Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. 2020 State of the Restaurant Industry.

2020 482

2020 Influencer Point of Sale Food Safety 482

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Consumers have become accustomed to the new forms of communications and services, and there’s no going back.” Yelp's Economic Impact Report.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

FEBRUARY 10, 2020

Custom-branded website design will communicate to visitors exactly what they can expect when they visit your restaurant. Make selections that will communicate your brand essence and deliver the kind of experience that will make your restaurant memorable and worth sharing. That’s staggering. So, make sure it’s a good one.

2020 555

2020 Uniforms Online Ordering Design 555

Modern Restaurant Management

NOVEMBER 24, 2020

Restaurant owners are being forced to find a way to make it through winter with vastly reduced revenue, and many operators are scrambling to reallocate budgets and manage staffing to survive COVID-19. Managing cash flow can be difficult for seasonal businesses. Plan for Gaps in Your Budget.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. ” “Brand Loyalty 2020: The Need for Hyper-Individualization” is available for download.

2020 493

2020 Loyalty Program Mobile Ordering Food Safety 493

Modern Restaurant Management

SEPTEMBER 30, 2020

Regardless of their party affiliation, small business decision makers view the outcome of the 2020 election as consequential: 81 percent say it will impact small businesses in the U.S., As one visual example, here’s a closer look at Memorial Day’s 2019 vs. 2020 traffic: Holiday Expectations. Broader SMB concerns.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

MARCH 12, 2021

Boosting retention can save companies the expense of replacing staff which the National Restaurant Association calculates to be as high as $2,000 per worker and $15,000 per manager. The company has adopted a mobile workforce app that facilitates two-way communication that supports their commitment to listening to their frontline workers.

Mobile Ordering 493

Mobile Ordering Front of House Communication Online Ordering 493

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Eating 2020. The research was conducted April 17-20, 2020, and surveyed 1,300 U.S. Yelp Economic Average.

2020 480

2020 Food Safety Fast Casual Guest Recovery 480

7 Shifts

JULY 31, 2020

This rapid growth left Hengam and Matthew searching for a better way to use systems and technology to alleviate the labor management burden and save more time for family life. When our managers would do their schedule, they would have to manually check the event section to [see if there was] an event this week or not.

Management 370

Management Management Document Communication 370

Modern Restaurant Management

JULY 26, 2021

According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. By doing so, restaurant managers put hygiene front and center at every step of the food journey and can ensure a more efficient workflow and safer food handling.

Guest Recovery 508

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 508

Modern Restaurant Management

FEBRUARY 16, 2021

According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion in revenue from April through September of 2020—compared with $2.5 Legislators Will Rethink How to Better Manage Product Waste. billion from the same period in 2019.

Food Safety 558

Food Safety Recycling Restaurant Law Front of House 558

7 Shifts

JANUARY 23, 2020

Are you opening a restaurant in 2020? As you plan out your concept, location, menu, staffing, and marketing, take a read through the advice left by hundreds of restaurateurs to ensure you’re set up for success in 2020. Manager, Mercato Italiano. As a manager, work for your staff and your staff will work for your customer.

2020 335

2020 Hiring Cash Management Education 335

7 Shifts

FEBRUARY 21, 2020

The restaurant landscape is constantly changing, with new technologies revolutionizing the industry from the inside out—from operations management, to labor optimization, to guest experiences. Of 40% of restaurants that plan to expand in 2020, 58% plan to open one new location, 23% plan to open two, and 19% plan to open three or more.

2020 195

2020 Management Management Download 195

Modern Restaurant Management

AUGUST 3, 2022

It hasn’t always been easy, but I think our success in expanding and pivoting in difficult situations ultimately boils down to three factors: the team’s communication philosophy, ability to make quick decisions, and our confidence in the restaurant’s team, brand and story. Communication.

Communication 508

Communication Leadership Food Supply Back of House 508

Modern Restaurant Management

MAY 8, 2020

Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes. For your restaurant, communications are limited to the closed circuit of your business, from the front-of-house to the kitchen. Capacity Management. Restaurant Logistics.

Food Safety 523

Food Safety Kitchen Safety Front of House Website Management 523

Modern Restaurant Management

DECEMBER 4, 2023

Especially for fast-paced establishments, managing wait time expectations is a significant challenge and can cause patrons to leave — or, worse, never return. Although management can’t always eliminate the wait for service entirely, they can use modern technology to set reliable wait time expectations from the start.

Customer Experience 506

Customer Experience Customer Service Technology Communication 506

Modern Restaurant Management

APRIL 5, 2022

The reasons for the accelerated growth of this idea, the contribution of POS to these kitchens, the display systems to make the operations easier, and the automated operations used in the inventory as well in the kitchen for easy food management- are some of the ideas that will be discussed in the following paragraphs.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

APRIL 11, 2022

Our previous articles in MRM have centered on medical plan strategies for restaurants, how to build plans that are attractive to the workforce and manage those inherent costs. Programs can range from expanded paid time off for the management groups down to parental leave for the crews. Wellbeing.

Communication 479

Communication Restaurant Law Uniforms Customer Experience 479

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Joining Mood in 2018, he currently oversees the QSR team, focused on North America Account Management efforts.

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

APRIL 4, 2023

The labor shortage that began in 2020 has not slowed, with restaurants continuing to struggle to fill open positions and keep employees long-term. This typically includes creating staff schedules based on sales forecasts, trimming labor during slow times, and providing managers with more control – and accountability.

2023 419

2023 Customer Experience Restaurant Law Communication 419

Modern Restaurant Management

JUNE 17, 2020

Essential to calming the storm is communication with your customers. Most importantly, management and ownership must be visible. Let customers know who is behind the brand and that you are a part of the community struggling to get through this unprecedented time. Make sure your communications with staff are reassuring.

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

Modern Restaurant Management

NOVEMBER 7, 2019

Use Known Communication Tactics. When you address this change to employees, use the communication practices you already use. Don’t start a new communication system. Include it with communication you’re already sending, just add it as an addendum. Then take their feedback and incorporate it into your plans.

Sustainability 414

Sustainability Recycling Waste Communication 414

Modern Restaurant Management

FEBRUARY 5, 2021

Late in 2020, Eureka! Managers will wear smartwatches that provide alerts in real-time from check-in to check-out, allowing expedited service and guest response, and providing the ability to monitor the restaurant flow for a seamless guest experience. How did the technological implementation change the role of the manager?

Mobile Ordering 477

Mobile Ordering Online Ordering Airlines Customer Service 477

Modern Restaurant Management

SEPTEMBER 27, 2021

In February of 2020, the restaurant industry was on a long, slow march toward digital sales growth. In March of 2020, the world changed. Throughout the remainder of 2020 and into 2021, the majority of restaurant brands spent most of their energy adapting to a channel switch. Something happened along the way, though.

Mobile Ordering 496

Mobile Ordering Email Marketing Online Ordering Website Management 496

Modern Restaurant Management

OCTOBER 19, 2020

percent as of September 30, 2020. If employees know that by being honest, they’ll get help and support from their managers, they’re more likely to help you catch small issues that can be fixed immediately. And this inherently trickles down to improve customer experience and brand management.

Food Safety 539

Food Safety Food Employee Relations Consumer Goods 539

Modern Restaurant Management

AUGUST 3, 2022

It hasn’t always been easy, but I think our success in expanding and pivoting in difficult situations ultimately boils down to three factors: the team’s communication philosophy, ability to make quick decisions, and our confidence in the restaurant’s team, brand and story. Communication.

Communication 419

Communication Leadership Food Supply Back of House 419

Modern Restaurant Management

DECEMBER 22, 2020

Open and clear communication across our organization has been pivotal. In terms of operations, we enhanced our already stringent sanitation and safety protocols to comply with new government regulations, but ultimately, we needed to effectively and clearly communicate these changes externally to instill confidence in our customers.

Hospitality 493

Hospitality Food Safety Customer Experience Online Ordering 493

Modern Restaurant Management

AUGUST 12, 2020

A survey by restaurant management software company Upserve found that 64 percent of respondents were either slightly or very optimistic about the future. Restaurant operators should take time to analyze their menu and determine where ingredients can be used across multiple dishes to better manage food costs.

Food Safety 508

Food Safety Website Management Online Ordering Food Order 508

Modern Restaurant Management

DECEMBER 9, 2020

Why Should You Use Text Messaging to Manage Curbside Pickup? Our 2020 SMS Marketing Report found that checking, sending, and answering text messages is the number way people spend this time. By communicating all of the above clearly, you ensure that customers feel confident in the process. Pickup time estimates.

Email Marketing 533

Email Marketing Online Ordering Food Safety Customer Service 533

Modern Restaurant Management

DECEMBER 9, 2021

Most restaurant owners would be loath to shutter their doors, especially as customer demand has jumped compared to 2020. Flexible self-scheduling is a time management approach that’s built by managers and employees. First, a manager defines the shifts needed to be filled based on customer demand.

Customer Service 547

Customer Service Retail Food Safety Mobile Ordering 547

7 Shifts

APRIL 13, 2021

We had the pleasure of chatting with one of the restaurants' partners, Mark Crumpton, to discover how adopting 7shifts as their labor-management platform has helped their business adapt. Communication is always a problem in restaurants with large teams like Canyons. The team made more than 3,000 logbook entries in 2020 alone.

Front of House 370

Front of House Point of Sale Back of House Franchising 370

7 Shifts

JULY 29, 2021

Keith is Kaldi's VP of Operations, and Jillian oversees 8 locations as a regional manager. Five years later, Kaldi's is using the 7shifts team management platform to help run their business across more than a dozen locations. The Key to Communication. Want to schedule smarter and communicate clearer like Kaldi's Coffee?

Communication 370

Communication Employee Relations Coaching 2014 370

Modern Restaurant Management

SEPTEMBER 1, 2020

” In fact, Mastercard estimates “over 40 percent growth in contactless transactions globally in the first quarter of 2020." Contactless ordering and payment platforms will make it easier for your guests to communicate with you. Customer Feedback. Purchase and Repurchase Patterns.

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576

7 Shifts

SEPTEMBER 19, 2019

But restaurant management is the glue that holds it all together. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. What is Restaurant Management? For example, play a crucial role in sourcing candidates.

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

JULY 9, 2024

percent , according to the Revenue Management Solutions (RMS) Monthly Trends report. Additional insights into QSR sales, traffic, and pricing trends are in the Revenue Management Solutions June Trend Report. Will the summer sun heat up sales? For example, breakfast traffic is down 5.6 Effective marketing can bridge this gap.

2024 474

2024 Point of Sale Consumer Goods Social Media 474

Modern Restaurant Management

MAY 28, 2020

According to App Annie, time spent in app globally in Q1 2020 was up 20 percent year over year. And, compared to both Q4 and the first two months of 2020, average weekly hours spent using apps was highest in March. apps owned and operated by the QSR brands themselves) provide benefits around data collection and direct communications.

Mobile Ordering 452

Mobile Ordering Point of Sale Download Back of House 452

Modern Restaurant Management

MARCH 31, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features foot traffic analysis due to the COVID-19 outbreak, food trends evolving due to Coronavirus and changing shopping behavior. New York businesses saw a decline beginning as early as March 9, 2020 and now show a 61 percent YOY decline.

2020 283

2020 Food Safety Kitchen Safety Consumer Goods 283