Modern Restaurant Management

JUNE 2, 2025

Poor customer service or low quality food will be more damaging to restaurant brands and could result in long-term customer loss even when the economy bounces back. Rising restaurant prices and increased cost-of-living expenses are significantly altering dining out habits in both the US and UK, according to a new survey from Attest.

Menu 422

Menu Innovation Loyalty Program Fast Casual 422

7 Shifts

NOVEMBER 24, 2024

Gathering and analyzing data lets you tailor your menus, services, and overall atmosphere to better meet diners' needs. Imagine pouring your heart and soul into your restaurant, only to watch your tables remain empty night after night. One of the building blocks you must put in place before starting a restaurant is market research.

Marketing 370

Marketing Social Media SEO Customer Service 370

Modern Restaurant Management

OCTOBER 11, 2024

Independent contractors usually have greater flexibility, provide their own tools, and are often hired for specific projects or short-term engagements. Navigating the bustling world of the restaurant industry comes with its own set of challenges, and one critical area that often flies under the radar is worker classification.

Audits 418

Audits Employee Relations Restaurant Law Document 418

Modern Restaurant Management

DECEMBER 17, 2024

Widespread Adoption of Technology Solutions in Food Service In 2025, the food service industry will increasingly leverage technology for waste tracking and diversion. – Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

NOVEMBER 22, 2024

Hiring and Recruitment: Making a Strong First Impression As the competition for skilled food service employees remains fierce, restaurants should be boosting their employee engagement strategies well in advance of their busy season. Seasonal hires can have an outsized impact on how a restaurant fares during a busy period.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

Modern Restaurant Management

JANUARY 17, 2025

" While dining out, GLP-1 users skew their dollar spend toward quick-service restaurants, but they shift toward grocery foodservice, casual dining, and midscale restaurants during their first year on the medications, the report found. ." This should include the role of ingredients such as protein, fiber, low/no sugar, etc.),

Beverage 410

Beverage Magazine Education Retail 410

Modern Restaurant Management

DECEMBER 26, 2024

Outsourcing high-risk services, such as delivery, can alleviate exposure to rising auto insurance costs, which are projected to climb in 2025. Self-ordering kiosks, for instance, have gained traction in quick-service establishments, driving sales and streamlining labor demands. restaurants broke records with projected sales of $1.1

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

FEBRUARY 25, 2025

No longer are customers relying solely on traditional keyword-based searches for terms like “restaurant near me”; instead, they’re using natural, conversational language to find exactly what they want. SOCi's 2024 Local Visibility Index (LVI) reveals that the U.S. restaurant industry risks losing approximately $6.9

SEO 326

SEO Social Media Customer Experience Customer Service 326

Modern Restaurant Management

NOVEMBER 20, 2024

coli can rapidly spread through food service facilities from a single contaminated source, persisting on surfaces and posing long-term contamination risks. coli can rapidly spread through food service facilities from a single contaminated source, persisting on surfaces and posing long-term contamination risks.

Food Safety 419

Food Safety Kitchen Safety Food Food Supply 419

Modern Restaurant Management

MAY 9, 2025

That means thinking through layout and service flow to support great service, making sure there’s shade or cover when the weather turns, and setting the tone with lighting and music. Outdoor dining can either slow things down or speed things up—it all comes down to how you run service.

Outdoor 252

Outdoor Mobile Ordering Loyalty Program Fast Casual 252

Modern Restaurant Management

JUNE 3, 2025

This will also allow the operator to concentrate on the operational and menu aspects, ensuring that both customer service and menu innovation remain exceptional and continuously evolving. It's essential for survival and growth. Are you confident your current strategies are hitting the mark?

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

APRIL 16, 2025

The True Price of Water A restaurant selling 50 bottles of water per day can create a big environmental and financial impact by moving away from bottled water services and switching to an on-site bottling dispenser. From a long-term perspective, integrated water systems are a smart financial investment. According to the U.S.-based

Back of House 252

Back of House Food Supply Waste Transportation 252

Modern Restaurant Management

MARCH 27, 2025

That being said, you can do your part to help reduce fire risk by scheduling preventative maintenance services with a professional kitchen exhaust cleaning company, and ensuring your kitchen equipment has the proper accessories for easy access—including access panels and hinge kits.

Kitchen Safety 355

Kitchen Safety Equipment Take-out Education 355

Modern Restaurant Management

MAY 14, 2025

Mental Health Support Offer resources and support for employees’ mental health, such as employee assistance programs (EAPs), counseling services,andmindfulness training. Toattractnot only enough employees butalsoengaged and productive ones, itsimportantto offer benefits thatmeet them where they are.

Serving 373

Serving Workshop Education Training 373

Modern Restaurant Management

JANUARY 30, 2025

While the family-owned and operated firm has evolved from a public relations boutique into a full-service digital and design agency, their main vision has remained: helping food companies tell their stories and connect with the right audiences. At the core of our innovation was a commitment to collaboration and creativity.

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

MAY 5, 2025

While the fastest, easiest option might seem to be letting a number of employees go or drastically changing service hours, such extreme measures can actually backfire. Here are three ways to reduce your costs without experiencing backlash or sacrificing service quality.

Operations 251

Operations Front of House Back of House 2025 251

Modern Restaurant Management

MARCH 20, 2025

If your service is inconsistent, it can damage your reputation and hinder growth. Consider a scenario where two different clients have vastly different experiences with your service. Negative reviews can deter potential clients, and varying service quality can undermine the trust you’ve worked hard to establish.

Catering 354

Catering Delivery Customer Service Customer Experience 354

Modern Restaurant Management

MARCH 10, 2025

Almost half (45 percent) say they visit quick-service restaurants (QSRs) less often than before, and 51 percent have cut back on table-service restaurants (TSRs). Almost half (45 percent) say they visit quick-service restaurants (QSRs) less often than before, and 51 percent have cut back on table-service restaurants (TSRs).

Loyalty Program 252

Loyalty Program 2024 Customer Experience Consumer Goods 252

Modern Restaurant Management

APRIL 29, 2025

Creating an exceptional guest experience goes beyond just serving great food; it’s about delivering an overall memorable visit — from the food and ambiance to the exceptional and friendly service. Mystery diners play a pivotal role in evaluating whether each location upholds the brand’s service and quality standards.

Franchise 283

Franchise Franchising Uniforms Dine-in 283

Modern Restaurant Management

JUNE 6, 2025

With a shrinking pool of available workers, such a heavily service-driven industry as restaurants has been hit hard. For an industry full of leaders long ago accustomed to handling staffing shortages, the past few years have but restauranteurs to the test. The next few will be no different. Beginning last year through 2027 4.1

Recruiting 221

Recruiting Front of House Back of House Training 221

Modern Restaurant Management

DECEMBER 20, 2024

To learn more about music licensing, misconceptions, playlist trends, and more Modern Restaurant Management (MRM) magazine reached out to Ola Sars , CEO of Soundtrack , a streaming service that brings music to businesses of all kinds, including restaurants. The misuse of these personal music services can put the business at risk.

License 221

License Operations Fine Dining Customer Service 221

Modern Restaurant Management

MAY 30, 2025

Nevertheless, while self-service POS systems or AI-enabled customer service chatbots can definitely help in achieving better operational efficiency, these solutions can often feel cold or disconnected. A great customer experience really boils down to three things: Did they get the product or service they asked for?

Customer Experience 252

Customer Experience Customer Service Social Media Email Marketing 252

Goliath Consulting

APRIL 18, 2025

While trends come and go, the ability to make guests feel genuinely welcomed, appreciated, and cared for remains timelessand crucial to long-term success. Hospitality vs. Service Though often used interchangeably, hospitality and service arent the same. Hospitality is how you make someone feel during that process.

Hospitality 221

Hospitality Email Marketing Mobile Ordering Customer Service 221

Modern Restaurant Management

FEBRUARY 14, 2025

Sustainable Solutions Growing in Importance Consumers in 2025 will be more conscious of “localisation” in terms of where they conduct their online purchases, and the conditions under which products are made, also considering the CO2 emissions related to intercontinental transport.

2025 275

2025 Sustainability Transportation Travel 275

Modern Restaurant Management

MAY 2, 2025

To tackle these challenges, restaurant owners are relying more on digital tools like mobile ordering, self-service kiosks, and AI-powered workforce management. Self-order and payment kiosks as well as QR code menus are streamlining front-of-house operations, improving order accuracy and speeding up service.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

Modern Restaurant Management

APRIL 9, 2025

First, consumers are demanding more convenience and customization, pushing brands to rethink their menus and service models. AI-powered chatbots and ordering systems streamline customer interactions, speeding up service while maintaining a personal touch. Most recently, he co-founded Sammy's Sliders with chef Sammy Gianopoulos.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

NOVEMBER 22, 2022

While it might seem efficient to use the same hiring process for short-term workers and long-term workers, you’d be doing yourself a disservice. By developing a short-term worker-specific hiring plan, you give yourself the opportunity to recruit and hire based on your specific needs at that moment.

Hiring 514

Hiring Recruiting Employee Relations Mobile Ordering 514

Goliath Consulting

FEBRUARY 19, 2025

Running multi-unit restaurants demands more than exceptional food and serviceit requires sophisticated financial leadership to ensure long-term success. About the Author Chris Fields is a Partner with Goliath Consulting Group and leads the Group’s financial consulting services practice.

Cash Management 243

Cash Management Leadership Seasonal Menu Sustainability 243

EATER

MAY 28, 2025

Counter service at Sabine. In October, they converted the space into Sabine, a counter-service cafe and bakery. Its scope has since expanded with the addition of a bar and table-service dinner from Tuesday to Sunday. This send is the second of a four-part series on restaurant growth, presented by Square.

Seating 194

Seating Back of House 2025 Presentation 194

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. by about one percent.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Goliath Consulting

MAY 26, 2025

Start Small Before committing long-term, offer a paid trial project or limited campaign. Start With Strategy, Not Aesthetics Before you bring anyone on board, get clear about what youre trying to achieve. Are you looking to grow your Instagram audience, drive more traffic to your website, or appeal to a younger demographic?

Hiring 221

Hiring Social Media Fast Casual Email Marketing 221

Modern Restaurant Management

DECEMBER 31, 2024

Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. Culinary and Cocktail Trend Forecasts Kimpton is returning with its annual Culinary + Cocktail Trend Forecast highlighting predictions from its global team of restaurant and beverage talent.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

MARCH 11, 2025

." As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Technology continues to transform restaurant operations.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Culinary Cues

NOVEMBER 25, 2024

As cooks and chefs our plate is full, not just in the sense of more work than time will allow, but more importantly in terms of the quality of what we find on that plate. It can be overwhelming, pointing us down a very dark path. They have taught me far more than I have ever been able to pass onto them.

Food Supply 409

Food Supply Uniforms Café Take-out 409

Modern Restaurant Management

NOVEMBER 4, 2024

In a statement, the owner and operator of 39 domestic restaurants in the casual dining chain, says its expects to use the time and legal protections made available through the Chapter 11 restructuring process to allow the company to explore strategic alternatives in order to ensure the long-term viability of the brand. "The

2024 221

2024 Point of Sale Franchise Franchising 221

Modern Restaurant Management

DECEMBER 12, 2023

However, there are enduring effects, both in terms of the labor market and how individuals perceive work. The pandemic prompted many workers to reevaluate their careers, working conditions, and long-term objectives. Robots are now being deployed for various tasks, ranging from food preparation and delivery to customer service.

Customer Service 507

Customer Service Customer Experience Social Media Innovation 507

Modern Restaurant Management

OCTOBER 4, 2022

In the short term, a lost connection equals lost revenue due to an inability to provide that meal or that drink, or importantly to accept payment for them. That one inconvenience with subpar service can tarnish the reputation of a business and lead to the loss of customers in the long term. They’re expected to make up 51.7

Point of Sale 505

Point of Sale Mobile Ordering Cash Management Customer Experience 505