Restaurant Business

JUNE 13, 2025

Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. She previously served as editor in chief of Winsight Grocery Business View All Articles by This Author Want breaking news at your fingertips? Sign up here.

Operations 130

Operations Leadership 2025 Fast Casual 130

Modern Restaurant Management

AUGUST 9, 2022

Today’s Happy Hour Special: Paying By Text Message. Recent industry studies have reported that 63 percent of restaurant consumers prefer to order delivery directly from restaurants, mostly due to the excessive customer fees associated with third party ordering apps.

Loyalty Program 503

Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 503

Modern Restaurant Management

JANUARY 31, 2025

Year of Experimentation Square released early insights from its forthcoming annual Future of Commerce report, providing a unique look at the restaurant, retail and beauty industries across the US, Canada, UK, and Australia. Hungry for Value Americans are hungry for value dining, according to a new report from Placer.ai

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

APRIL 30, 2021

This number included restaurants of all sizes, from huge international restaurant chains to small boutique food experiences. Smart restaurant owners know that attracting one local customer and maintaining their loyalty is worth more than a thousand likes or views from people on the other side of country. Reach Out to Local Foodies.

Marketing 568

Marketing Food Safety Social Media Small Business 568

Restaurant Business

JUNE 11, 2025

All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. They specialize in breakfast staples, homestyle favorites and homey atmospheres—Perkins largely in the Midwest and East Coast and Huddle House in the South.  That means you can now get boba at Perkins.

Fast Casual 130

Fast Casual Front of House Back of House Leadership 130

Social Hospitality: Restaurants

AUGUST 13, 2020

After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service. A VoIP receptionist can handle all customer queries quickly. You can also produce comprehensive yet actionable reports. The industry never stands still.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

ChowNow

MARCH 20, 2025

Think of menu management software as the control center for all your restaurants menus. You update your menu once, and the software pushes those changes across all connected platforms in real-time. Not all menus should be identical across every ordering channel. What is Menu Management Software?

Menu 195

Menu Management Management Online Ordering 195

Restaurant Business

JUNE 12, 2025

Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. View All Articles by This Author Want breaking news at your fingertips? Sign up here. Get today’s need-to-know restaurant industry intelligence.

Delivery 130

Delivery Leadership 2025 Advertising 130

Modern Restaurant Management

JULY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features Grubhub's State of the Plate 2020 trend report, the fragility of "open," di g ital resilience and brand intimacy. Similar to Grubhub's 2019 Year in Food Report , diners are continuing to eat vegan and vegetarian dishes.

2020 488

2020 Mobile Ordering Point of Sale Food Supply 488

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. this year was all about finger foods, with many indulging in items best enjoyed without utensils, like mozzarella sticks, wings, pepperoni pizza, and chips & queso.

2024 474

2024 2023 Food Order 2013 474

Restaurant Business

JUNE 5, 2025

Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. View All Articles by This Author Want breaking news at your fingertips? Sign up here. Get today’s need-to-know restaurant industry intelligence.

Leadership 152

Leadership 2025 Fast Casual Franchise 152

ChowNow

MARCH 27, 2025

Total Number of Online Orders Tracking the total number of online orders gives restaurants a clear view of their online ordering growth and contributes to online food delivery success. Optimize promotions: Feature bestsellers in special deals to encourage repeat purchases. That could point to a larger operational problem.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

Restaurant Business

JUNE 6, 2025

Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Nishiyama is the former chief operating officer of Better Buzz Coffee, and, before that, held several senior executive positions at Rubio’s Restaurants Inc. Members help make our journalism possible. Sign up here.

Fast Casual 141

Fast Casual Leadership Franchise Franchising 141

Modern Restaurant Management

OCTOBER 22, 2020

New restaurant and food businesses are opening at pre-pandemic levels, with the number of new openings increasingly more in line with 2018 and 2019 volumes, according to third quarter data for the Yelp Economic Average (YEA) report. “Business owners have proven their resilience throughout the course of this pandemic.

2019 495

2019 Food Supply Food Truck Back of House 495

Modern Restaurant Management

APRIL 15, 2020

“We have reported on restaurant sales and traffic since the last Great Recession, and this is something far beyond anything the industry has experienced,” said Victor Fernandez, vice president of insights and knowledge for Black Box Intelligence. All Day Parts Suffering. Average guest checks grew by about 2.4

2020 493

2020 Point of Sale Fast Casual Online Ordering 493

ChowNow

JULY 17, 2020

Let’s take a closer look at how it all comes together… Why is ChowNow integrating with Square? While many of our restaurant partners appreciate the control and notifications they get with a separate tablet to process online orders, others prefer for all of their orders—both online and off—to flow into one system. plus 30 cents.

POS 329

POS Online Ordering Mobile Ordering Point of Sale 329

Restaurant Business

JUNE 13, 2025

Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. He joined the restaurant in 2023 after working in Washington, D.C. at the flagship José Andrés restaurant Jaleo, and he also helped open The Bazaar in the Waldorf Astoria. Members help make our journalism possible.

Leadership 130

Leadership 2025 Email Marketing Magazine 130

Modern Restaurant Management

NOVEMBER 11, 2020

” To uncover takeaways from 2020 for this year’s trend report, data analysts reviewed in-restaurant, takeout and room service orders from more than 75 Kimpton restaurants and bars and combined those insights with predictions and analysis from food and beverage leaders across Kimpton restaurants worldwide.

2021 474

2021 Outdoor Hotels 2020 474

7 Shifts

APRIL 13, 2021

since I was in technology for all those years, one thing that 7shifts does that's fascinating to me, is there's almost something brand new to use every couple of weeks.” And the reports for the team are nearly spot-on: “When [7shifts’] projects our sales, your bar graphs, and your line graphs are almost, if not, they're 95%.

Front of House 370

Front of House Point of Sale Back of House Franchise 370

Modern Restaurant Management

FEBRUARY 5, 2024

Offering special Big Game Day and National Pizza Day coupons that highlight speedy delivery and quality ahead of time can help restaurant owners maximize orders. ' For those guests that prefer to have control over their orders, Valentine’s is all about feeling decadent. million times per month.

2024 492

2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

SEPTEMBER 23, 2020

“We use Tastewise’s real-time insights platform to explore consumer segments, prioritize product formats, and decide on flavour combinations — all while staying closely in tune with our consumers.” Our proprietary AI provides unprecedented, laser-focused views into consumer behavior.” BIBO Beverage Debuts.

Serving 517

Serving White Paper Food Recycling 517

EATER

OCTOBER 7, 2022

It is, by many reports , a challenge.) billion views on TikTok). Hovering between $7 and $14 where many sauces are closer to $4, these options rely on a sense of affordable luxury — if Ragu is adequate, Carbone’s is special by comparison. They found a way to jar the Carbone experience,” Skae added in the press release.

2013 264

2013 Food Supply Fine Dining Social Media 264

7 Shifts

JUNE 4, 2021

As you add together all of your menu items, you can determine the total cost of everything (to you) that you sell to your guests. Your costs of goods sold should make up about a third of your total expenses and has an impact on all areas of your business. Why is cost of goods sold important? Labor costs and labor cost percentage.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “The TableUp team are experts in restaurant CRM, loyalty, and guest engagement and, like all of us, are deeply passionate about the industry and the success of their customers.

Food Safety 527

Food Safety Mobile Ordering Kitchen Safety Online Ordering 527

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Currently, License Plate Recognition is used to improve safety at drive-thrus by monitoring license plates and reporting incident disputes in case of investigations.

2024 493

2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

SEPTEMBER 27, 2024

Top Three most challenging roles to fill: Chefs and Cooks Dishwashers Cashiers According to the report’s findings, Chef and Cook positions emerge as the most challenging roles to fill, accounting for 30 percent of all open roles. Cashiers came in third place taking up seven percent of all open roles.

Food Truck 251

Food Truck Fast Casual 2024 Food 251

Modern Restaurant Management

JUNE 24, 2020

Processing is free on all on-demand delivery orders through July 8, 2020—up to $50,000 in sales. Starting in July, Visa street teams will visit merchants to provide “back to business” kits with new point-of-sale materials, branding, educational resources and special offers. Visa SMB Help.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

MARCH 16, 2020

With nationwide concerns over social distancing, the QSR sector, seemingly against all odds, does not appear to have been heavily impacted by wider coronavirus concerns… just yet. Different industries and sections of industries will feel the impact in different ways, and this likely means some won’t feel a change at all.

Mobile Ordering 307

Mobile Ordering Online Ordering Point of Sale POS 307

EATER

AUGUST 31, 2022

Our freedom to move, organize, and protest, and at the most basic level, live comfortably, is all tied to bathroom access,” the feminist magazine Lux claimed in a recent piece about the lack of public bathrooms in cities worldwide. Brewability, a brewery in Englewood, Colorado, takes a similarly all-encompassing approach to accessibility.

Fine Dining 361

Fine Dining Brewery Kitchen Safety Small Business 361

Modern Restaurant Management

MAY 27, 2020

Aramark examined front and back of house processes to establish tailored playbooks for all of its businesses and market segments, leveraging innovative solutions, new service methods, and rigorous safety protocols. Ninety-seven percent of employees report PathSpot made them think more critically about food safety on a daily basis.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. New versions of virtual venues like food halls (several vendors or offerings from one group, all on one ticket). Fewer items to cook and deliver mean less complexity for all roles in the restaurant from server to cook.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Lavu

NOVEMBER 29, 2024

This lag makes it hard to make quick decisions, especially during seasonal promotions or special events when fast adjustments could boost profits. This level of accuracy is crucial for tracking menu performance across all aspects of restaurant operations. Ease of Analysis Analyzing data manually takes a lot of effort.

Menu 78

Menu Seasonal Menu POS Inventory 78

7 Shifts

FEBRUARY 4, 2021

Through Tayler’s last year of university, she dedicated all of her free time to figure out how to open a doughnut shop as a young entrepreneur with little money. I'd be constantly taking pictures of the schedule and seeing if anyone else has a picture and doing all that extra, and it's like it'd be easier if it was just digital.”

Operations 370

Operations Book Small Business Communication 370

Lavu

MARCH 21, 2025

Simplified Updates : Instant changes across all languages save time and money. Increased Sales : Highlight specials and upsell effectively. These menus, paired with advanced POS systems like Lavu , ensure smooth operations and a welcoming atmosphere for all diners. Fewer Errors : Clear descriptions reduce communication issues.

Customer Experience 78

Customer Experience Seasonal Menu Fine Dining Customer Service 78

7 Shifts

AUGUST 18, 2024

Calculate it using the following formula: Breaking it down: Step 1: Gather sales data for a specific period You can get this information from your annual income statement or sales reports. Also, ensure all employees have access to your employee handbook to prevent any human error from costing you money.

License 370

License Equipment POS Food Supply 370

EATER

SEPTEMBER 23, 2024

This may seem like an antiquated concern for chefs in an era of global food distribution systems, but it’s an all-consuming preoccupation for Oyster Oyster , a restaurant named after two ingredients — a bivalve and a mushroom — known for their ecosystem benefits. says Rubba.

Seasonal Menu 317

Seasonal Menu Food Supply Sourcing Agriculture 317

Lavu

FEBRUARY 28, 2025

Start by analyzing these Top 7 POS Sales Reports to know where your restaurant is headed. These reports help you understand sales trends, manage inventory, optimize staffing, and improve customer satisfaction. Sales Exceptions Reports : Spot voids, refunds, and discounts to minimize losses and detect irregularities.

POS 78

POS Point of Sale Cash Management Inventory 78