Modern Restaurant Management

MARCH 31, 2021

Smart business owners who find inexpensive, creative ways to anticipate and fulfill customers’ needs will stand out through COVID-19 and beyond. If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Safety and Normalcy.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Modern Restaurant Management

JUNE 10, 2021

Today we will take a look at how disintermediation of the guest has impacted hotels, airlines, real estate, movies, and consumer packaged goods. In the 1970s, Southwest Airlines sold tickets by phone, at airports, and at their offices to avoid commissions from travel agents and remain competitive with car travel routes.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

Modern Restaurant Management

DECEMBER 31, 2024

2025 Culinary Trends Ingredients on the Rise Takes On Tahini Known for its richer and toastier flavor, black tahini will be featured on menus with versatility ranging from black tahini noodles and black tahini ice cream to tahini lattes and cocktails on the beverage side. That’s where the NEXT Flavor Report comes in.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

DECEMBER 11, 2020

With the recent stay-at-home orders and kids out of school soon, more and more people will be home consuming content. PR efforts are an excellent way to take advantage of the increase in online sales. With holiday travel put on hold for many, people have more time to look online and brand has become even more important.

Social Media 539

Social Media Consumer Goods Online Ordering Blog 539

Modern Restaurant Management

JULY 1, 2020

Yelp’s diners seated data shows significantly more people are dining-in at restaurants. During the peak of the pandemic, the number of diners seated across Yelp Reservations and Waitlist dropped essentially to zero. Sit down restaurants need to take a seat and pay attention. Foot Traffic Analysis.

2020 450

2020 Travel Food Safety Consumer Goods 450

EATER

MARCH 25, 2025

A former MMA fighter who now commands more than 17 million followers on TikTok, Lee is known for his laid-back restaurant reviews, generally delivered from the front seat of his car, in which he evaluates the food from mom-and-pop restaurants of all kinds. Its very similar when it comes to running a small business, like a restaurant.

Social Media 222

Social Media Small Business Front of House Point of Sale 222

Modern Restaurant Management

APRIL 22, 2022

It will most likely take off in fast-food restaurants and drive-throughs. However, it could also be useful in other settings, taking pressure off waiters and providing a more intuitive option to self-ordering on an app as customers could pay without further contact.

Technology 492

Technology Mobile Ordering Customer Service Food Order 492

The Rail

JANUARY 15, 2025

Look for underutilized corners, walls, or other spaces that could serve additional purposes, such as hosting extra storage, decorative elements, or seating options. By mapping out your space visually, you can identify hidden opportunities and test various configurations before making physical changes.

Outdoor 130

Outdoor Seating Customer Service Customer Experience 130

7 Shifts

MARCH 16, 2020

The COVID-19 situation has developed rapidly over the last week, with the number of cases in the US skyrocketing, and many states taking drastic measures to slow the spread of the virus. Enforce short quarantine periods for any staff returning from travel. Post about any new procedures your restaurant is taking.

Management 369

Management Management Employee Relations Kitchen Safety 369

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. We may complain about the guest who is taking loads of pictures of their food and posting them on Instagram, but deep inside we get a bit of a rush when it happens.

Front of House 474

Front of House Customer Experience Dine-in Training 474

7 Shifts

JULY 10, 2020

And now, many states and provinces have already begun rolling out their plans to reopen the economy, and many restaurateurs are now planning out their grand re-opening. Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Advertise! ??

Events 351

Events Social Media Seating Kitchen Safety 351

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. If your website isn’t optimized for mobile, you could be losing out on potential customers. You can also reach out to other local businesses or organizations to provide further context to search engines about your restaurant’s location.

Book 195

Book Marketing Email Marketing Social Media 195

7 Shifts

AUGUST 26, 2019

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— Sure, you may have a certain number of seats, but service duration is variable. If you're under capacity, demand is low with lots of available seating. What is Restaurant Revenue Management?

Management 408

Management Management Airlines Customer Service 408

Modern Restaurant Management

MAY 5, 2021

In CGA’s latest COVID-19 Impact study, it was found that 62 percent of American consumers had been out to Bars/Restaurants since their local market re-opened. “Brands that take advantage of this sentiment will connect more deeply with consumers and maximize their brand visibility. Based on responses from 1,000 U.S.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

EATER

JUNE 4, 2024

Part of the reason you’re traveling to France is, presumably, to tap into that gastronomic reverence. French restaurants close more often than American ones, so making a reservation is also a good way to find out if they’re open before you cross town. Lots of travelers go wrong here by not planning accordingly.

Fine Dining 300

Fine Dining Reservations Seating Online Ordering 300

ChowNow

MARCH 7, 2025

Fortunately, you can take steps to improve your ranking and that first critical step is filling out your Google Business Profile. Nothing frustrates customers more than arriving at a restaurant only to find out its closed. Follow these steps: Stay calm and professional: Dont take it personally or argue.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

7 Shifts

MAY 1, 2020

We occasionally run out of them (pizza is our main hustle!) Here are a few things to consider when building your meal kits: Time to build: recipes should take 30 minutes to 1 hour to make—this may take some trial and error on your part to figure out Ingredients needed: what do you have, and what will you need to purchase?

FOH 364

FOH Online Ordering Delivery Food Order 364

EATER

JULY 8, 2020

While there is no form of travel that’s perfectly safe right now, there are certainly more responsible options than others for scratching the itch. So, with safety top of mind, here are some alternative parks to consider for your 2020 summer escape, and, of course, the best places to eat — to go, dine-in, or dine-out — nearby.

Front of House 313

Front of House Travel Dine-in Seating 313

EATER

OCTOBER 15, 2020

While there were still several weeks left before autumn, there was a creeping cold in the upper Midwest over the holiday weekend, a reminder to everyone that, before you know it, it’ll be time to pull out parkas and trade noisy window air-conditioning units for hissing furnaces.

Outdoor 363

Outdoor Seating Small Business Customer Service 363

Culinary Cues

APRIL 1, 2024

Outside people went about their day, never giving mind to the effort, dichotomy of characters, hustle, stress, and complexity of what takes place in the “back of the house” at a twelve hundred room hotel. As I tied on my apron and pulled out my knife kit ready to dive in, the executive chef called me into his office.

Back of House 421

Back of House Kitchen Safety Hotels Front of House 421

Modern Restaurant Management

MAY 19, 2020

Call out any new policy changes as necessary on your site, have you stopped taking group reservations for parties over six? With all of this precaution in place, it’s a valid question to ask why would anyone want to bother to dine out under these circumstances? Do people need to make reservations in advance?

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Culinary Cues

DECEMBER 1, 2019

I try, whenever I travel, to find those small, privately owned, interestingly unique bistros, trattorias, and cafes that are the soul of a community and the lifelong dream of a chef or restaurateur who views this as his or her mission – a chance to bare it all and sign every plate that leaves the kitchen. This was someone’s dream.

Small Business 489

Small Business Customer Experience Customer Service Seasonal Menu 489

EATER

SEPTEMBER 26, 2023

Parents laugh, whipping out phones to capture the moment. With a flagship 1,800-seat location in the city of Erbil and a second 800-seat location in Sulaimani (also spelled Sulaymaniyah), ABC is one of Iraq’s most popular restaurant brands, with often busy dining rooms, large social media followings, and billboards all over.

Employee Relations 348

Employee Relations Travel Sports Social Media 348

Culinary Cues

MAY 15, 2021

If the stakeholders in this important industry do not take the opportunity to learn from the lessons encountered, then a return to those exciting decades of growth and media glory will be difficult to envision. In recent years landlords have leveraged their lease power to eventually drive restaurants out of business.

Customer Experience 449

Customer Experience Cash Management Customer Service Front of House 449

Culinary Cues

SEPTEMBER 15, 2022

This is a topic I have presented numerous times and it seems as though whenever I travel it rises to the top of my thinking. Unfortunately, dining out and finding the right place to work is oftentimes a wishful roll of the dice. Find out everything you can about your guests and potential guests. Plain and simple. Stay on it.

Fine Dining 449

Fine Dining Front of House Customer Service Customer Experience 449

Modern Restaurant Management

DECEMBER 28, 2023

More Business and Pleasure : “Bleisure” travel is on the rise and next year we predict more people will be combining their business travel with personal leisure, leading to extended stays and more opportunities to explore. While diners are paying more, chefs are making less.

2024 474

2024 2023 Food Order 2013 474

EATER

NOVEMBER 22, 2021

The plan for my birthday last year was to have a nice lunch out in Napa Valley with some wine and my husband for the first time in months. Traffic and street noise drown out yells, screeches, or the entire Moana soundtrack when my kids sing it at the top of their lungs. It was a delight. Funny how that works.).

Outdoor 329

Outdoor Fine Dining Seating Dine-in 329

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

APRIL 27, 2020

As more states implement restrictions and seating bans on restaurants to curb the spread of COVID-19, many restaurants are offering delivery for the first time and are now more vulnerable to challenges arising from delivery services.

Delivery 383

Delivery Hiring Transportation Food Safety 383

7 Shifts

MAY 11, 2020

Now, after weeks of relying solely on takeout, delivery, and other business models to bring in revenue, restaurants are seeing some relief as regulations ease and business reopening plans rolling out across the country. This may mean limiting seating per table or reorganizing your dining area to ensure tables are over 6 feet apart.

BOH 368

BOH Food Safety FOH Equipment 368

EATER

SEPTEMBER 3, 2020

Newly remote workers with flexible schedules have driven more business on Fridays, too, and the farm has added live music, usually reserved for holidays, to bring people out on Saturdays. We are typically packed each weekend, so we are a little concerned about keeping the crowds spaced out during that time.”. It’s a tough conversation.

Outdoor 246

Outdoor Travel Small Business Social Media 246

7 Shifts

AUGUST 18, 2021

Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. Take orders with care. When you're taking your customers' orders, make sure you're doing so with attention and care. Find out and do something to help them celebrate! But, it doesn't need to be.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Culinary Cues

SEPTEMBER 30, 2024

If you are part of a working couple, managing a budget, paying for a mortgage, supporting two cars, and probably still paying off your student loans, then does going out to dinner make sense? If you are going to invest in “dinner out” then this is where you would prefer to spend your money. You want to support them.

Pricing 415

Pricing Marketing Insurance Seasonal Menu 415

EATER

JULY 24, 2020

Hosts, bartenders, servers, and any other front-of-house workers take the greatest risk by sharing indoor space with customers, who may or may not show symptoms even if they’re infected with COVID-19. But all restaurant workers are in some danger when diners carelessly eat out. There’s just not enough information to eliminate all risk.

Kitchen Safety 332

Kitchen Safety Back of House Front of House Food Safety 332

EATER

MAY 26, 2021

Scanning the aisles of small, locally owned gas stations in the South is like taking a step back in time. At Spinx , a gas station chain with locations across the South, there’s rice and beans, mac and cheese conveniently contained in an easy to carry bowl, or loaded biscuit sandwiches with all the fixins to pick up and take on the road.

Travel 364

Travel White Paper Small Business Training 364

Modern Restaurant Management

DECEMBER 21, 2022

As brands place emphasis on creating a meaningful guest experience, robotics companies offering tools such as tech-enabled order taking or serving, should stop calling themselves ‘robotics’ as it will likely steer some operators, consumers and investors away. " – Olivier Thierry, Chief Revenue Officer, HungerRush.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

EATER

APRIL 3, 2023

A spread of Filipino dishes from Kuya Lord’s | Bettina Makalintal/Eater Skip the constant Resy monitoring this time This post originally appeared in the April 1, 2023, edition of Eater Travel, a biweekly dispatch from Eater’s staff about navigating places where food is the main attraction. Subscribe now.

Reservations 363

Reservations Food Truck Social Media Travel 363