Modern Restaurant Management

APRIL 28, 2025

” But then I read the claim response our manager submitted: “Employee left due to stress. Manager-HR Disconnect. If a manager says one thing and HR says another, guess who looks unreliable? Policy Violations : Reference the specific handbook policy that was violated. See attached write-up from [manager name].”

Document 340

Document Coaching Training Audits 340

Modern Restaurant Management

FEBRUARY 28, 2023

What can restaurant owners and managers do to better engage workers and increase retention in the long run? Often, this leads to rushed, poor communication between managers and employees, which in turn creates frustration among staff and even disgruntlement.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

DECEMBER 16, 2024

Bonus Tip : Structure your handbook around the employee lifecycle, covering company culture and recruitment through performance management and termination to ensure a clear, easy-to-follow guide for every stage of the employee experience. Prepare for Labor Law Changes Stay ahead of—and compliant with—upcoming labor law changes.

2025 449

2025 Restaurant Law Audits Recruiting 449

Modern Restaurant Management

JUNE 30, 2020

It’s relevant today because it helps restaurant leaders contend with enduring issues like crisis recovery, demand fluctuations, food waste, keeping the human touch, managing change, and retaining employees. In this excerpt, Gaudet describes learning how the new system would improve the work of managers, baristas, and support partners.

Management 453

Management Management Cash Management Beverage 453

7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. But to be clear, multi-location restaurant management is challenging. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts. Table of Contents.

Management 370

Management Management Document Hiring 370

The Rail

JUNE 11, 2025

Whether you’re moving into the next town or setting up a shop across the country, managing a multi-location restaurant requires planning, patience, and a whole lot of practical know-how. Visit their facilities, ask for references, and start with small orders to test reliability. Establish clear terms and build relationships early.

Management 147

Management Management Equipment Hiring 147

Modern Restaurant Management

FEBRUARY 18, 2025

Refer back to Rule #11, "Control Your Controllable Costs." A "claw back" is what we refer to as either non-recurring expenses or owner benefit expenses like paying for your family’s cell bill. This valuation also assumes you have a single location without the infrastructure to manage or scale multiple units.

Social Media 432

Social Media Book Back of House Take-out 432

Modern Restaurant Management

MAY 20, 2020

Most restaurant managers probably have an informal referral system in place. This system automatically builds in accountability, as a good employee will only want to refer someone they trust to do the job right, helping the candidate get a leg up in the vetting and hiring process. Leverage Referrals. Automate Your Hiring Process.

Hiring 563

Hiring Reference Advertising Management 563

Harbor Touch

MARCH 18, 2025

Their stories inspire these 10 proven restaurant management tips and tricks for success. Its practical wisdom drawn from years of supporting restaurant managers, crafted to stand the test of time. Staff Management 1. Check references carefully and run quick trials. This isnt just theory from a manual.

Management 148

Management Management Seasonal Menu Cash Management 148

Modern Restaurant Management

OCTOBER 31, 2024

The salary test refers to the fact that exempt employees must be paid a salary and for most exemptions, there is a specific salary threshold. The duties test refers to the actual duties and responsibilities of the position. Common examples of employees falling within this exemption include certain managers and supervisors.

Employee Relations 251

Employee Relations Restaurant Law 2025 2024 251

Modern Restaurant Management

APRIL 17, 2025

"We've also seen a significant shift in how restaurants handle guest commitments," Tock CEO Matt Tucker told Modern Restaurant Management (MRM) magazine. "Pre-pandemic, Data refers to both Resy and Non-Resy Users with an American Express Consumer Card in the US. Where do you hope to see Tock evolve in the next 10 years?

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

JUNE 16, 2025

If enacted, it could change how teams are paid, how tips are reported, and how restaurants manage compliance, possibly as soon as 2026. Cross-reference POS data, employee tip logs, and payroll reports. Systems will need to sync with payroll. If discrepancies arise, the financial and legal consequences could be steep. Are they in sync?

Front of House 309

Front of House Back of House Operations Restaurant Law 309

Modern Restaurant Management

NOVEMBER 22, 2021

The solution for an increasing number of marketers is online reputation management. Managing brands online is rapidly growing in importance, particularly in this pandemic business environment. But how dining establishments manage the review process varies widely. How to Attract, Convert and Delight Diners.

Sustainability 568

Sustainability Guest Recovery Customer Experience SEO 568

ChowNow

FEBRUARY 19, 2025

Make it clear that this isnt just about management adopting the latest tech trend. For example, managing online orders can be super frustrating when you have to monitor and accept orders on multiple tabletsone for each delivery app. Instead, break training into small, manageable steps. Create quick-reference guides.

Training 195

Training Online Ordering Customer Service Reference 195

Culinary Cues

DECEMBER 16, 2024

Like every other cook, career server, manager and owner, I credit much of my life skills to time spent in houndstooth pants, in extreme heat, wielding razor-sharp knives, attracting a herd of cats on the way home, all while growing and learning about people in a way that might not happen in any other environment.

Employee Relations 410

Employee Relations Presentation Small Business Recruiting 410

Modern Restaurant Management

JANUARY 20, 2025

Start by asking your distributor sales representative for a usage report covering the past twelve months, often referred to as a “Descending Dollar Usage Report.” What many operators don’t realize is that this margin is negotiable, and it’s easier to negotiate than you might think.

Operations 418

Operations Beverage Point of Sale Pricing 418

Modern Restaurant Management

APRIL 13, 2022

As the center of modern restaurant operations, POS systems and accompanying integrations can help manage all aspects of a business — from payments to tracking and understanding sales trends. Product insecurity has created an inconsistent menu, as managers are forced to make sometimes weekly updates to accommodate missing ingredients.

POS 539

POS Food Supply Mobile Ordering Point of Sale 539

Modern Restaurant Management

JANUARY 3, 2025

To learn how these layouts can help maxmize efficiency while still providing optimal guest experience, Modern Restaurant Management (MRM) magazine received insights from Aleksandra Kaplan, partner at Swan Dive Design Studio. In what ways has restaurant design evolved since the pandemic? How does it dovetail with sustainability goals?

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

FEBRUARY 6, 2020

Prevention is better than a cure, and an asset management strategy solution can work wonders for your kitchen. But how do you implement a great asset management strategy? Asset Management Strategy. An asset management strategy should cover: Maintenance. To be productive you need to prepare. Plan Smarter.

Catering 402

Catering Equipment Customer Service Small Business 402

7 Shifts

FEBRUARY 16, 2024

That's why we created free templates to help you manage your restaurant team. It means understanding employee availability and managing employee requests for time off and even last-minute shift changes. It means understanding employee availability and managing employee requests for time off and even last-minute shift changes.

Tip Distribution 397

Tip Distribution Download Reference Training 397

Modern Restaurant Management

JUNE 4, 2021

Understandably, the top six search results are the most coveted rankings for any business and are commonly referred to as the Google Six Pack. Claiming their GMB account can help restaurateurs manage how their business appears in Google search results and improve website rankings on Google Maps and local search results. Title Tags.

SEO 577

SEO Website Management Online Ordering Mobile Ordering 577

Modern Restaurant Management

OCTOBER 20, 2020

Digital workplace platforms also help employees manage their workloads through contemporary task management. With established employee and manager channels, your workers can exchange tips and advice with each other on best practices for outdoor winter dining. Create a Training Program.

Outdoor 480

Outdoor Dine-in Training Government 480

Modern Restaurant Management

DECEMBER 10, 2020

For example, the website of a pizza place in New York might include key words like “best New York pizza” and references to local landmarks such as “in the heart of Times Square.” A Customer Relationship Management (CRM) system is key to helping restaurants stay connected to their customers and improve profitability.

Marketing 563

Marketing Social Media SEO Website Management 563

Modern Restaurant Management

FEBRUARY 8, 2024

Call the company and ask management to explain how they work and how many restaurants they have cleaned over the years. Ask for references. Experienced Supervisors Every good restaurant owner knows the importance of experienced managers in maintaining the quality of your restaurant. They should be willing to share.

Specials 492

Specials Operations Hiring Front of House 492

Modern Restaurant Management

APRIL 3, 2025

If adjustments are necessary or if any damage has been identified, refer to the manufacturer’s operating manual for guidance or contact a professional service provider for assistance or parts replacement. An inconsistent bowl-to-agitator ratio can also prevent the mixer from incorporating ingredients properly.

Equipment 309

Equipment Food Back of House Food Order 309

Modern Restaurant Management

JUNE 2, 2022

The term table stakes originates from poker and refers to the minimum requirement to be considered a player. They allow businesses to eliminate the up-front costs of developing an in-house application and, at the same time, remove the additional work and time required to hire, train, and manage delivery drivers. Set the Bar.

Mobile Ordering 473

Mobile Ordering Front of House Back of House Consumer Goods 473

Culinary Cues

FEBRUARY 6, 2022

How many times has the job been referred to as “flipping hamburgers” or working in a “greasy spoon”? I have thanked that manager (in my heart) countless times for that advice over the years. This was the first time that anyone actually referred to the kitchen as a great place to learn, grow, and get a foothold on a career.

Back of House 473

Back of House Reference Presentation Mobile Ordering 473

Modern Restaurant Management

JULY 24, 2023

Restaurant managers must have complete visibility into their suppliers’ sourcing practices to ensure their ingredients are safe, healthy, and high-quality. By automating the supply chain, AI ensures the entire process is transparent, providing restaurant managers with real-time data on their suppliers.

Supplies 419

Supplies Sustainability Food Supply Food Safety 419

Modern Restaurant Management

JULY 29, 2021

Ask for References and Experience. Additionally, if you are interested in working with a particular company, you should ask to receive ample references. Having worked in law enforcement for over 25 years and as Director of Operations at LionHeart Security Services here are some questions I suggest asking before hiring a security firm.

Hiring 531

Hiring License Restaurant Law Customer Experience 531

Modern Restaurant Management

APRIL 22, 2024

Restaurants often offer deals like “first burger on us” or “refer a friend and you both get $25.” What should restaurant operators/managers look out for to prevent fraud? These crimes are extremely lucrative – in fact, accounts with funds are 6.5x more likely to be targeted.

Food 508

Food Loyalty Program Consumer Goods Customer Experience 508

Modern Restaurant Management

DECEMBER 9, 2022

This includes end users, IT, internal managers, and whoever else may have a stake in the change. Refer back to the list you made when planning and stick to the list you know you need. Avoiding Change Management. So, don’t leave change management up to a hope and a prayer. Choosing Based on Hype Instead of Need.

Technology 473

Technology Training Take-out 2022 473

7 Shifts

NOVEMBER 14, 2024

First, you must have a dedicated training plan for cashiers that covers using the POS system, handling payments, and managing customer queues to reduce wait times during peak hours. It’s also important to develop specific training for restaurant managers.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

MAY 18, 2022

Eligibility management, ACA tracking and reporting; and dealing with additions and deletions is too complex to be managed with paper. For example, technology can collect data on leave management, providing consistency of rules. Our most recent article in MRM provides more detail on PTO strategies for the restaurant sector.

Insurance 531

Insurance 2022 2023 Technology 531

Modern Restaurant Management

NOVEMBER 2, 2022

At the end of the interview process, reference calls are absolutely critical in confirming or eliminating any doubts you may have. In fact, 87 percent of employers do reference checks as part of the hiring process, according to the Society for Human Resource Management.

Hiring 396

Hiring Front of House Back of House Employee Relations 396

Lavu

MAY 2, 2025

Managing food allergens isnt just a best practiceits a legal and safety necessity for todays restaurants. With increasing awareness of food allergies, allergen management in POS systems has become essential to ensure customer safety and streamline kitchen operations. These features help ensure a safer and more efficient workflow.

Allergens 78

Allergens POS Management Management 78

Modern Restaurant Management

JUNE 12, 2023

For restaurant owners or franchise managers, the importance of brand purpose and social responsibility can’t be overstated, especially when attracting the Gen Z demographic. Brand purpose is crucial in the management of restaurants as it can significantly enhance customer loyalty, employee engagement, and overall business performance.

Social Media 419

Social Media Loyalty Program Communication Website Management 419