Modern Restaurant Management

APRIL 23, 2025

Prioritize Staff Training : Restaurants should prioritize structured alcohol service training to ensure employees can effectively identify and mitigate risks. Team-wide training should be conducted at least annually and after an incident occurs to reinforce responsible alcohol service practices and ensure staff remain prepared.

Serving 377

Serving Restaurant Law Employee Relations Insurance 377

Culinary Cues

MARCH 27, 2020

There has never been a more important time for leadership – not the job title – the act of leadership and the positive actions of those who rise to the occasion. There are people who selflessly step up and do what they believe is right, even in the absence of real leadership. At the same time – they crave leadership direction.

Leadership 388

Leadership Healthcare Social Media Government 388

Culinary Cues

JUNE 1, 2020

This is when leadership is most needed. Leadership is always important, but seems to be in critical need when we are in time of crisis. This is when people turn to either those with the title or those with a history of leadership. Leadership, real leadership comes from four actions: * What we hear. What we learn.

Leadership 80

Leadership Supplies Guest Recovery Small Business 80

Modern Restaurant Management

DECEMBER 26, 2024

To counteract this, businesses should invest in training programs that emphasize leadership development and workplace harmony. Additionally, anti-violence initiatives and de-escalation training are becoming critical, given the prevalence of workplace aggression. Flexibility has become a key driver of job satisfaction.

2025 418

2025 Management Management Insurance 418

The Rail

JANUARY 3, 2025

This ever-changing nature makes training your staff that much more important, as your success hinges on the performance of your team. For example, training employees to not waste food and other resources is a growing priority for restaurants seeking to minimize environmental impact while maximizing efficiency.

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Training Operations Kitchen Safety Seasonal Menu 130

Modern Restaurant Management

JANUARY 23, 2025

Designate experienced staff to mentor new hires, handle onboarding, or run training sessions. Doing so can also benefit your decision-making and leadership skills. Offering training sessions, mentorship programs, or even covering the cost of certifications or workshops shows employees that the restaurant is invested in their growth.

Operations 395

Operations Workshop Sustainability Inventory 395

Modern Restaurant Management

MAY 9, 2025

Developing system-wide training programs and blended learning courses helped teams adopt new technology smoothly, making the transition more effective. I make it a priority to recognize achievements, whether it’s overcoming a tough challenge, launching a successful project, or seeing a team member step into a new leadership role.

Leadership 251

Leadership Innovation Technology 2024 251

Modern Restaurant Management

NOVEMBER 20, 2024

Growth and Leadership While the restaurant industry grew by 1.7 To make progress in both areas in 2025, managers should focus on offering more in-depth training and elevating the employee experience. Here’s a look at some of the key findings so you can reflect on 2024 and prepare for maximum growth in 2025.

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2025 2024 Recruiting Employee Relations 474

Culinary Cues

MARCH 10, 2025

Human Resource departments will ensure that every employee works within the parameters of expectations and scheduled reviews. [] LIKLINESS OF FORMAL TRAINING Finally, the most important factor in deciding where a cook wants to work should be the investment a property is willing to make in formal training.

Hotels 372

Hotels Fine Dining Seasonal Menu Healthcare 372

Modern Restaurant Management

FEBRUARY 4, 2025

Train Managers and Employees Managers should know ICE procedures and how to respond. Hold regular training so staff knows what to do if ICE arrives. Restaurant HR & Leadership Academy helps restaurant leaders simplify compliance, conduct audits with confidence, and develop strong managers. Not sure where to start?

Audits 83

Audits Restaurant Law Document 2025 83

Modern Restaurant Management

FEBRUARY 23, 2021

Through financial recessions, terrorist attacks, global pandemics, and just the typical challenges we face in the course of daily business, there are many leadership lessons to be learned. In the good times, this looks like rigorous training, a dedication to time-honored processes, and a focus on building your culture. Get Better.

Leadership 450

Leadership 2002 Airlines 2001 450

Culinary Cues

JULY 15, 2024

This is a disease that lies dormant in many people just waiting to take over their every being if those in positions of leadership allow it to. In other words – when a restaurant is not working as it should, start by looking at leadership and how they approach the business and the people within. This is your role as a leader.

Leadership 472

Leadership Food Truck Employee Relations Training 472

EATER

JULY 24, 2020

Among other demands, the letter calls to diversify the board of trustees, and make events more equitable On July 16, a large group of James Beard Foundation employees sent a letter to the foundation’s senior leadership team, outlining a list of demands for the future of the organization.

Leadership 363

Leadership Hiring Events Audits 363

Modern Restaurant Management

MARCH 19, 2024

Work Ethic : The foundational principle of a strong work ethic seems to be fading from business training faster than the implementation of robotics. The scarcity of training, communication and preparation skills are diminishing the quality of service across the board and should be of concern for the industry as a whole.

Leadership 493

Leadership Customer Service Customer Experience Technology 493

Modern Restaurant Management

MAY 20, 2025

Leadership often must transition from being founder-centric to team-oriented. Effective leadership in this phase hinges on fostering accountability, cultivating alignment, and delegating decision-making authority to the right individuals. Invest in Leadership Development Leaders need tools and training to address new challenges.

Leadership 221

Leadership Sustainability Workshop Hiring 221

Modern Restaurant Management

JUNE 13, 2025

We’re actively working on improving the training, resources, and toolkit available to Change Makers to set them up for success. Snoozers who lead with their values and want to grow their own leadership skills. It’s all about building a ripple effect of positivity, leadership, and local impact. At Snooze, an A.M.

Sustainability 251

Sustainability Loyalty Program Leadership Food Supply 251

Modern Restaurant Management

MAY 13, 2025

The Leadership Shift: How to Adapt and Engage Gen Z in Hospitality Every generation faces its own set of stereotypes. Invest in hands-on training, mentorship, and growth opportunities because one thing’s clear: Gen Z doesn’t just want a job, they want a path forward. Here are a few recommendations: 1.

Leadership 251

Leadership Hospitality Coaching 2024 251

EATER

APRIL 8, 2021

It is also a nonprofit that has spent 30 years training at-risk youth exiting the juvenile detention system to work in hospitality. So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. Café Momentum is more than just a restaurant, though. Several U.S.

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Training Café Kitchen Safety Back of House 307

Modern Restaurant Management

MAY 16, 2025

In other words, when leadership prioritizes speed and clarity, staff performance tends to follow suit. ” Addressing Barriers to Staff Alignment Communication often breaks down when deeper issues go unchecked, like high turnover, inconsistent training, or misaligned priorities between front and back of house.

Front of House 324

Front of House Communication Back of House Fast Casual 324

Culinary Cues

APRIL 7, 2025

PLAN BETTER TRAIN HARDER Work Hard and be Kind Dick Cattani Harvest America Ventures, LLC Restaurant Consulting www.harvestamericacues.com BLOG (Over 900 articles about the business and people of food) CAF Talks Podcast [link] More than 90 interviews with the most influential people in food

Kitchen Safety 302

Kitchen Safety Food Supply 2030 Healthcare 302

Modern Restaurant Management

MARCH 1, 2022

Empowering Employees with the Right Tools and Training. By providing training focused on life skills that extend beyond the restaurant environment, such as communication, goal setting, and leadership, this demonstrates holistic investment in the workforce. Restaurant people are “people-people.”

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

OCTOBER 10, 2024

In the restaurant industry, an education program should emphasize the development of durable skills such as leadership, communication, and problem-solving. For restaurants, these skills are especially valuable in high-demand roles such as new managers, human resources, payroll, facilities management, and various leadership positions.

Education 221

Education Loyalty Program Leadership Customer Service 221

Restaurant Business

JUNE 23, 2025

It’s so easy to use, there’s no need to spend a lot of time training employees, something that’s also useful if you have a lot of turnover. In addition to saving you time, the iCareSystem AutoDose also saves money.

Leadership 200

Leadership Food Supply 2025 Kitchen Safety 200

Modern Restaurant Management

MAY 1, 2024

Corporate leadership : Of course, for restaurants that are part of a chain, there can also be a communication silo formed among the corporate leadership. Similarly, restaurants can use technology to equalize training procedures and ensure that employees at all levels enter the team with the same understanding.

Communication 492

Communication Operations Leadership Employee Relations 492

Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

Leadership 221

Leadership Customer Service Customer Experience Website Management 221

Modern Restaurant Management

APRIL 9, 2025

Ballas shares his insights with Modern Restaurant Management (MRM) magazine and discusses issues that must be on the radar for franchises and brands including AI, automation, sustainability, staffing, training, and more. What are some key trends you expect to affect the franchise landscape this year and in years ahead?

Loyalty Program 251

Loyalty Program Franchising Franchise Fast Casual 251

Culinary Cues

APRIL 23, 2023

Chefs have the experience to do this or the network of professionals who can serve as a planning resource. [] HAVE YOU EVER DEVELOPED, STANDARDIZED, AND THEN TRAINED STAFF TO PREPARE A NEW MENU ITEM: Start to finish, the right way to bring an item to the menu is to go through this process until all the “I’s” are dotted and the “T’s” are crossed.

Seasonal Menu 520

Seasonal Menu Leadership Training Fine Dining 520

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Leadership 508

Leadership Small Business Hospitality Customer Experience 508

ChowNow

MAY 2, 2025

Many restaurants struggle not because of the concept, but because of inefficient workflows, lack of training, and day-to-day disorganization. The Alternative: Improve workflows, invest in training, and use tools that make day-to-day business easier. When theres poor leadership or unclear direction, even the best staff can feel lost.

Email Marketing 195

Email Marketing Social Media Cash Management Customer Service 195

Culinary Cues

AUGUST 31, 2020

In all cases, there will be a re-shuffling of priorities driving changes to the profile of the “best candidate” for the leadership position in the kitchen. This is where you need to be. [] POWER vs. LEADERSHIP. “I This is what brings a team together and firing on all cylinders. [] LACK OF TRAINING.

Leadership 471

Leadership Point of Sale Training Coaching 471

Restaurant Business

JUNE 13, 2025

With more than 25-years of experience, Secor previously served as senior vice president of operations and training at GoTo Foods. At Taco John’s, she will oversee restaurant operations, technology and training. Chris Patterson has been named vice president of training for Houston TX Hot Chicken. Sign up here.

Leadership 157

Leadership 2025 Email Marketing Magazine 157

Goliath Consulting

APRIL 25, 2020

The post A NEW TIME FOR OLD FASHIONED LEADERSHIP appeared first on Goliath Consulting Group. A targeted, personal people program will address individual needs for the greater good of your entire organization and long-term health of the organization.

Leadership 269

Leadership Loyalty Program 2020 Design 269

Modern Restaurant Management

SEPTEMBER 8, 2023

Trust is built when company leaders demonstrate a strong commitment to food safety and provide the necessary resources – including training, tools, equipment, and support – to ensure compliance with regulations and best practices.

Food Safety 520

Food Safety Allergens Food Loyalty Program 520

Modern Restaurant Management

SEPTEMBER 4, 2024

As the Regional Director of Operations with one of Genghis Grill’s franchise groups in Arizona, I've learned that a successful restaurant thrives on a blend of passion, patience and people-centered leadership. Here are five insights that have shaped my journey and can help any restaurant operator shine: 1.

Management 437

Management Management Leadership Franchising 437

Culinary Cues

FEBRUARY 2, 2024

Employees must be properly trained and then given the responsibility and authority to make those decisions that fit their position. [] SERVE: Respect means that everyone involved in the restaurant is in the service business. Every day should be an opportunity for each employee to grow, learn, and improve through teaching and training.

Training 442

Training Customer Service Uniforms Leadership 442

Modern Restaurant Management

JULY 18, 2024

Train, Teach, Mentor A great restaurant manager is also a great teacher and mentor. By investing time in training service techniques and developing their team, managers not only improve the skills of their employees but also build a supportive environment where team members feel valued and empowered to grow.

Management 474

Management Management FOH BOH 474

Modern Restaurant Management

JUNE 25, 2020

Such a large return can introduce uncertainty, therefore it’s important for your leadership team to serve as a resource and field any employee questions or concerns throughout the process. Before ramping up operations, conduct training meetings with staff to discuss your restaurant’s protocol for reporting injuries and symptoms.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547