Culinary Cues

JUNE 1, 2020

This is when leadership is most needed. Leadership is always important, but seems to be in critical need when we are in time of crisis. This is when people turn to either those with the title or those with a history of leadership. Leadership, real leadership comes from four actions: * What we hear. What we learn.

Leadership 80

Leadership Supplies Guest Recovery Small Business 80

EATER

JULY 24, 2020

Among other demands, the letter calls to diversify the board of trustees, and make events more equitable On July 16, a large group of James Beard Foundation employees sent a letter to the foundation’s senior leadership team, outlining a list of demands for the future of the organization.

Leadership 363

Leadership Hiring Events Audits 363

Modern Restaurant Management

FEBRUARY 23, 2021

Through financial recessions, terrorist attacks, global pandemics, and just the typical challenges we face in the course of daily business, there are many leadership lessons to be learned. Never Take Advantage of the Guest. Several months into 2002 we had lines out the door, and we were ready for them.

Leadership 450

Leadership 2002 2001 Airlines 450

Culinary Cues

MARCH 10, 2025

If you are serious about a kitchen career and have the focus to map out the best path, then listen up. At different times one area will stand out and carry the day until it is another areas turn to take the lead. So much to learn, so little time. Where do you begin, whats the best way to learn?

Hotels 372

Hotels Fine Dining Seasonal Menu Healthcare 372

Modern Restaurant Management

MARCH 18, 2020

In a video message to members of the Union Square Hospitality Group family, CEO Danny Meyer announced company layoffs and called on the industry and goverment to work together to provide enlightened leadership in this time of crisis. If ever there were a time to call on the government to provide enlightened leadership, it is now.

Leadership 399

Leadership 2008 Government Sustainability 399

Culinary Cues

JULY 15, 2024

This is a disease that lies dormant in many people just waiting to take over their every being if those in positions of leadership allow it to. It is apparent in the classroom, the local grocery store, your doctor’s office, the gym where you work out, car dealerships, airports, subways, hotels, and yes – restaurants.

Leadership 472

Leadership Food Truck Employee Relations Training 472

Modern Restaurant Management

OCTOBER 17, 2019

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., The publisher of It’s My Pleasure went out of business and I sold the rights to Baker Books. Allow them to develop leadership skills and show a path to leadership positions. " Retirement has not slowed down Dee Ann Turner at all.

Coaching 315

Coaching Leadership Book Customer Service 315

Modern Restaurant Management

MAY 13, 2025

But in the workplace these differences don’t always play out so nicely. Instead, it’s full of frustrated managers venting about Gen Z workers: “They don’t take extra shifts or pick up responsibilities.” ” “They don’t take feedback well, but always want to give their opinion.”

Leadership 251

Leadership Hospitality Coaching 2024 251

ChowNow

MAY 2, 2025

Running a restaurant is one of the most rewardingyet riskyventures out there. Lets take a closer look at the leading causes of restaurant failure and see how you can avoid making the same mistakes at your restaurant. Before you do anything like sign a lease or hire your wait staff, take the time to do real market research.

Email Marketing 195

Email Marketing Social Media Cash Management Customer Service 195

Modern Restaurant Management

JUNE 11, 2025

That’s where family-run businesses often stand out. It takes knowing when to evolve and how to do it without losing the trust you’ve already built. That starts with leadership. Platforms such as TikTok and Instagram serve as powerful marketing tools, particularly when a single video can attract thousands of viewers.

Marketing 251

Marketing Social Media Customer Experience Consumer Goods 251

Restaurant Business

JUNE 13, 2025

Krispy Kreme is out of the cookie business , selling its remaining stake in Insomnia Cookies for $75 million. Buyers appear eager to take on certain types of restaurant chains. Hardee’s filed a counterclaim against a big franchisee that is the only one in the system to close most of its restaurants at 2 p.m.

Operations 201

Operations Leadership 2025 Fast Casual 201

Modern Restaurant Management

MARCH 3, 2025

Day in and day out, restaurant employees are on their feet—cooking, serving, bartending, cleaning, and ensuring every guest has a memorable experience, all while often working unusual schedules or long hours. Working in a restaurant is no small feat. With that said, employee recognition shouldn’t be limited to just one day.

Insurance 412

Insurance Healthcare Small Business Leadership 412

Culinary Cues

APRIL 7, 2025

We (those who have invested decades in the business already) may complain about the current labor environment and question the level of commitment from a younger pool of candidates but I have rarely heard anyone attempt to define how it will all wash out. What is the projected profile of cooks and chefs moving forward.

Kitchen Safety 302

Kitchen Safety Food Supply 2030 Healthcare 302

Modern Restaurant Management

SEPTEMBER 13, 2022

Take a Modernized Approach to Attract and Engage Talent. In Sterling’s annual leadership survey on hiring and retention trends in hospitality, we found that many businesses are leveraging similar tactics to overcome the competition. million positions opening up in the month of December alone.

Hiring 530

Hiring Employee Relations Leadership Restaurant Law 530

Modern Restaurant Management

DECEMBER 16, 2024

Heading into 2025, restaurants can take advantage of a particular class of workers to bolster their retention efforts: seasonal hires. Many have hired more hands for the holiday season, as holiday shopping often coincides with a rise in dining out. Flexible scheduling is a highly effective method of combating burnout and disengagement.

Hiring 251

Hiring Employee Relations Coaching 2025 251

Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

Leadership 221

Leadership Customer Service Customer Experience Website Management 221

Modern Restaurant Management

OCTOBER 10, 2024

However, to truly attract and retain top talent, you’ll need more than a traditional approach to stand out in a competitive market. In the restaurant industry, an education program should emphasize the development of durable skills such as leadership, communication, and problem-solving.

Education 221

Education Loyalty Program Leadership Customer Service 221

Modern Restaurant Management

MAY 16, 2025

In other words, when leadership prioritizes speed and clarity, staff performance tends to follow suit. If food takes too long to reach the table, it could be a kitchen delay or a signal that something got lost in translation between teams. Order Accuracy Rate When orders go out wrong, it's rarely just a kitchen mistake.

Front of House 251

Front of House Communication Back of House Fast Casual 251

Culinary Cues

MARCH 3, 2024

You were either part of this or feeling left out because you weren’t. Can you tough it out? We even boast an informal initiation period where new employees are given conflicting directions, inaccurate details on the work to be done, or even sent on wild goose-chases just to embarrass them and see if they can take it.

Leadership 447

Leadership Restaurant Law Social Media Sports 447

Modern Restaurant Management

JUNE 13, 2025

As we like to say, it only takes a moment to make a difference. Snoozers who lead with their values and want to grow their own leadership skills. It’s not just about creating impact outside our four walls; it’s about strengthening our teams, our communities, and our culture from the inside out.

Sustainability 221

Sustainability Loyalty Program Food Supply Leadership 221

Modern Restaurant Management

JANUARY 30, 2024

Truly addressing annoyances guests don’t consciously convey or introducing dishes redefining what they previously considered possible take creativity and guts. Small pilots expose weaknesses, risks and required iterations so leadership can determine if initial plans need adjustment, delay or abandonment.

Leadership 508

Leadership Small Business Hospitality Customer Experience 508

Modern Restaurant Management

MAY 22, 2024

. "This transaction reflects Subway's long-term growth potential, and the substantial value of our brand and our franchisees around the world," said John Chidsey, CEO of Subway, adding that there are no anticipated changes to the company's leadership team, strategic focus or operating plans. What’s next for Red Lobster?

Front of House 471

Front of House Back of House Leadership Franchise 471

Modern Restaurant Management

AUGUST 3, 2022

Coming out of some trying times, we’ve been able to open two new locations in the past year, taking us to seven total as we celebrate 10 years in business. My leadership and communication style has evolved over the years as I’ve learned how to adapt to changes and obstacles that are often out of my control.

Communication 508

Communication Leadership Food Supply Back of House 508

7 Shifts

NOVEMBER 14, 2024

Ideally, operators want new employees to be deployed in 12 days , while 55% of restaurant employees admitted they want shorter training periods that take only one to two weeks. In fact, 80% of learning and development leaders say management and leadership skills are their top training priorities.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

FEBRUARY 9, 2024

While customers are constantly inundated with engaging visual messaging, the other critical stakeholders – the internalones, like home office staff, frontline team members, franchisors, and corporate leadership – often find themselves overlooked.

Communication 471

Communication Franchise Franchising Leadership 471

Culinary Cues

APRIL 4, 2020

Once conditioned – a chef has a very difficult time breaking out of a routine. Your restaurant may be closed or maybe it has shifted to take-out and delivery only. Where do you begin, what direction should you take, what possible objectives can be put in place to move from uncertainty to a driving mission?

Leadership 447

Leadership Retail Training Take-out 447

Modern Restaurant Management

AUGUST 27, 2020

Stories like ours played out in restaurants across the country over the next few weeks. Our leadership team quickly realized if we wanted our staff to trust us during such an uncertain situation, we had to increase our transparency. We must look to rebuild with a greater focus on diversity, particularly in leadership roles.

Tip Distribution 535

Tip Distribution Front of House Leadership Restaurant Law 535

Modern Restaurant Management

MARCH 1, 2022

Restaurant operators could define a structured talent development program that guides high potential employees through a progressive blended learning program, laying out a logical career path and fueling their growth. When learning meets the learner where they are, the concept of continuous learning and development really takes effect.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

DECEMBER 11, 2020

With the recent stay-at-home orders and kids out of school soon, more and more people will be home consuming content. PR efforts are an excellent way to take advantage of the increase in online sales. Establishing yourself as a recognized brand takes time. It’s no surprise that more people are choosing to buy this way.

Social Media 539

Social Media Consumer Goods Online Ordering Blog 539

Modern Restaurant Management

JANUARY 25, 2023

Many restaurateurs dream of growing into multiple locations, but it takes a lot of capital investment to get there. At my restaurant development and investment firm Full Course, we work with emerging brands to develop leadership, optimize business practices and ultimately provide financial investment for expansion.

Point of Sale 519

Point of Sale Coaching Social Media Take-out 519

Modern Restaurant Management

OCTOBER 8, 2024

The culmination of those traits, from empathy and leadership to creativity and problem-solving, gives your culture personality and a unique life of its own, which keeps customers feeling valued and employees engaged—and them all coming back for more. Look at Chick-fil-A or In-N-Out Burger, often regarded as the restaurant gold standard.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

NOVEMBER 6, 2020

It’s a lot to take on. Additionally, good managers are constantly taking feedback and working to improve themselves. Leadership skills are another valuable quality in a successful manager. For example, they may be trying to work while their kids are out of school with no daycare lined up.

Management 391

Management Management Leadership Communication 391

Modern Restaurant Management

SEPTEMBER 3, 2020

To further emphasize creativity in the kitchen, Ocean Prime encouraged its associates to compose a seasonal pairing menu through an immersive leadership development program. ” To market the menu, managers put together a written piece and video of what they got out of it.

Marketing 474

Marketing Seasonal Menu Leadership Coaching 474

Modern Restaurant Management

DECEMBER 22, 2020

Take the time to find out their funding priorities and overall sensibilities. Being able to show the prestige and accomplishments of your leadership and forward-thinking cuisine, products, process, and solutions, will build credibility and enhance your application to help distinguish you from other applicants.

Employee Relations 547

Employee Relations Small Business Food Supply Leadership 547

Modern Restaurant Management

NOVEMBER 8, 2022

From all the other conversations, I highlight, in the same chapter, many advice about leadership. I learned many lessons while writing this book, about leadership, about food, and about me as an individual. I previously mentioned some learning about leadership. What do you hope readers take away from the book?

Food 450

Food Book Travel Leadership 450

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Situational Leadership. A flexible leadership style is crucial in this current environment.

Leadership 348

Leadership Employee Relations Front of House Communication 348

Modern Restaurant Management

JUNE 20, 2022

Consider investing in online courses, mentoring, or letting employees take on new responsibilities. For example, maybe an employee wants to test out delivery driving or move into managing technology. For example, maybe an employee wants to test out delivery driving or move into managing technology. Simplify Daily Stressors.

Small Business 546

Small Business Social Media Hiring Leadership 546