7 Shifts

AUGUST 2, 2022

From what culture is, to how it's built, and how to use servant leadership, a lot of ground was covered. Don't have time to check out their full chat? And quickly calling out bad ones. “.Every Core values communicate culture. Core values communicate culture. And it all comes down to servant leadership.

Leadership 370

Leadership Webinar Hiring Training 370

7 Shifts

MARCH 23, 2022

But after an expensive and drawn-out onboarding process—they found themselves facing the same issues with another bill to pay. And the team was able to roll out 7shifts quickly. With their original methods of scheduling, communication among staff and management was disconnected. The solution was simple: scheduling software.

Front of House 369

Front of House Back of House Communication Employee Relations 369

Embrace the Suck

MAY 24, 2023

It's time to dust off your note-taking skills because we're diving into a four-step game plan to draw the crème de la crème to your restaurant, starting immediately. Now, let's discuss our current predicament and find a way out. Instead, we should be on the offense, taking our recruitment strategy to the talent pool.

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

Sling

MAY 25, 2022

No one intentionally sets out to be a bad manager. And, fortunately, these skills are not out of reach even if you haven’t mastered them just yet. When you take the time to get to know your employees, you create a sense of family that brings everyone together and motivates them to give their best at all times.

Leadership 78

Leadership Management Management Loyalty Program 78

7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. Accounting & finances Many owners—who take the initiative to fund and start the restaurant —expect you to keep the business open and profitable.

Management 397

Management Management Kitchen Safety Front of House 397

Sling

DECEMBER 26, 2019

But run leadership activities and you’ll be able to see right away who has the skills necessary to step into that position and what you need to do to improve that potential. Leadership Activities Defined. Leadership activities provide that opportunity to practice. Examples Of The Best Leadership Activities. 2) All Aboard.

Leadership 125

Leadership Communication Presentation Take-out 125

7 Shifts

AUGUST 3, 2023

And not only do those schedules take less time—they're also more efficient. AM to PM communication With 7shifts' team messaging tools , Hugo's has seen an 81% increase in chat engagement amongst staff. Out of all of them, he found that 7shifts stands out: "Really, none of it is as easy as 7shifts.

Point of Sale 195

Point of Sale Audits Book POS 195

Modern Restaurant Management

AUGUST 3, 2022

Coming out of some trying times, we’ve been able to open two new locations in the past year, taking us to seven total as we celebrate 10 years in business. Communication. This means considering how often to convey messages and check in with your team, along with the best channels for facilitating that communication.

Communication 203

Communication Leadership Food Supply Back of House 203

Culinary Cues

AUGUST 14, 2020

Study and watch – these are the characteristics of businesses that are supported by loyal customers, able to attract great people, viewed as wonderful places to work, and willing to share the responsibilities of leadership. Small, personal and people first always shines above large and business first. Bigger isn’t always better.

Small Business 375

Small Business Leadership Customer Service Communication 375

7 Shifts

MAY 17, 2022

The employees aren't helping each other out. We spoke to leaders at each one of these brands to find out what they do to both build and reinforce great restaurant culture. The most common advice we got was to keep open lines of communication with your employees in both directions. And by extension, the guest experience.

Insurance 370

Insurance Leadership Customer Experience Sports 370

Culinary Cues

FEBRUARY 8, 2020

Pointing out what an employee does incorrectly can be positive if it is reinforced with training to correct the problem. Employees are typically not opposed to being measured – they simply want to know what is expected and how that measurement will take place. The chef must also seek out those “teaching moments” whenever they arise.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

7 Shifts

JULY 27, 2023

I do have people who can take vacations now, paid vacations." It took us time to really figure things out. It wasn't a fair playing field in terms of trying a new model out, of course, and it did take time to settle into it. It's different for every restaurant, every leadership team, every business.

Communication 195

Communication Front of House Education Back of House 195

Culinary Cues

SEPTEMBER 14, 2019

There is so much to learn about food, service, operating a business, people and traditions, and leadership. Great chefs take this opportunity seriously and plan the time for this to happen, at some level, every day. Time, finances, and business volume will always threaten your standards of excellence – don’t take the bait!

Front of House 294

Front of House Communication Leadership Back of House 294

Culinary Cues

DECEMBER 30, 2019

Some have their feet planted firmly on the ground with a system that is time tested and solid, while others tend to drift in and out of consciousness. Unless that chef is a partner there is a high probability that he or she will leave at some point and take the restaurants positive reputation along for the ride.

Cash Management 268

Cash Management Point of Sale Leadership Website Management 268

Modern Restaurant Management

AUGUST 3, 2022

Coming out of some trying times, we’ve been able to open two new locations in the past year, taking us to seven total as we celebrate 10 years in business. Communication. This means considering how often to convey messages and check in with your team, along with the best channels for facilitating that communication.

Communication 167

Communication Leadership Food Supply Back of House 167

Sling

DECEMBER 26, 2019

But run leadership activities and you’ll be able to see right away who has the skills necessary to step into that position and what you need to do to improve that potential. Leadership Activities Defined. Leadership activities provide that opportunity to practice. Examples Of The Best Leadership Activities. 2) All Aboard.

Leadership 78

Leadership Communication Presentation Take-out 78

7 Shifts

MAY 28, 2021

To make the schedule there, she would “make it up on my iPad with my Apple pencil and kind of fill it out that way every day,” says Megges. The team also takes advantage of the shift swaps feature in 7shifts, swapping about a shift every day. Turns out, you can teach an old dog some new tricks. Communication for growth ??.

Communication 370

Communication 2010 Management Management 370

Modern Restaurant Management

FEBRUARY 22, 2024

. “Independent restaurants are not just the heart and soul of our communities—they are also a powerful economic force, providing jobs to millions, generating hundreds of billions in revenue, supporting local agriculture and businesses, and nurturing our cultural identity,” said Clare Reichenbach, CEO of the James Beard Foundation.

Food Supply 110

Food Supply Leadership Social Media Education 110

Embrace the Suck

FEBRUARY 12, 2020

I know the labor pool is shrinking and it’s hard to find people out there. Those negative energy vampires that just suck the life out of you and your culture. Most likely you don’t take care of yourself as you should. Communication is key if you want to build a badass culture. Bad hiring is a disease.

Coaching 330

Coaching Email Marketing Communication Workshop 330

Culinary Cues

MAY 13, 2023

Those who are serious about holding the chef title some day; the ones who are “in it, to win it”, are always wondering what’s the best path to take. Remember that being “the chef” will take you away from much of the day-to-day cooking, the adrenaline rush, and the team excitement that drew you to the kitchen in the first place.

Hotels 430

Hotels Point of Sale Cash Management Training 430

Foodable

MAY 28, 2021

In part three of his three-part series on insight for restaurant industry leadership, McGarrie gives valuable tips for managing your restaurant’s reviews. McGarrie suggests these tips on taking every opportunity to embrace reviews and improve your restaurant’s ratings: Avoiding the lazy manager table touch.

Leadership 59

Leadership Entertainment Communication Education 59

7 Shifts

OCTOBER 2, 2019

But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff. We reached out to a restaurant manager in an internationally-known restaurant to get her advice on managing a restaurant staff, and provided a few insights of our own. Let’s review what those are.

Management 285

Management Management Communication Back of House 285

7 Shifts

AUGUST 27, 2020

Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. If you take the extra time to hire people who share your core values you will reduce staff turnover, which saves time and money in the long run.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

7 Shifts

MARCH 31, 2023

“Take better care of your staff.” Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. When they identify those with potential, they map out their 3, 6, and 12-month plan. We’ve all heard it.

Hiring 195

Hiring Front of House Back of House Document 195

Culinary Cues

DECEMBER 12, 2021

The chef must also appreciate marketing, the importance of social media, human resource management, business law, and how to be an effective communicator. Now – down to the attributes of a cook for the ages – the cook who stands out as timeless and always to be admired and followed. This is paramount!

Restaurant Law 395

Restaurant Law Education Definition Social Media 395

Modern Restaurant Management

JUNE 16, 2020

When the COVID-19 pandemic started to take effect, Elisia Flores, CEO of L&L Hawaiian Barbecue and company executives embarked on a listening tour with franchisees in 15 states and Japan that resulted in more than 95 percent of the 200 locations to not only remain open, but stay profitable. Elisia Flores.

Franchise 147

Franchise Franchising Leadership Food Safety 147

Modern Restaurant Management

NOVEMBER 29, 2022

It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. Customers expect to get what they ordered when they visit (or get take-out from) restaurants.

Ordering 225

Ordering Employee Relations Online Ordering Customer Service 225

Culinary Cues

MAY 26, 2020

Let’s put on our restaurant hat and take responsibility for doing what is right for both the health and wellbeing of our families, staff, and customers, and help in bring our communities out of the deepest economic hole since the Great Depression. So the question is – where is the leadership in building such a plan?

Kitchen Safety 268

Kitchen Safety Leadership Food Safety Front of House 268

Modern Restaurant Management

MARCH 12, 2021

For starters, today’s restaurant worker prefers an employer who takes a progressive approach to technology. Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. Guest loyalty pays off.

Mobile Ordering 197

Mobile Ordering Front of House Communication Online Ordering 197

Culinary Cues

MAY 19, 2022

Jake called out: “Ordering, three filets mid-rare, 2 strips rare, a sole Veronique, three etouffee, two feature apps.” Duke, Tom, and Sabrina returned the communication: “Yes chef”. When he wiped the last rim, the server was there to take the order quickly to the guests at table 18. Order/fire: 4 shrimp apps, 2 calamari.”

Seating 378

Seating Dine-in Seasonal Menu Leadership 378

7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. Accounting & finances Many owners—who take the initiative to fund and start the restaurant —expect you to keep the business open and profitable.

Management 195

Management Management Kitchen Safety Front of House 195

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Situational Leadership. A flexible leadership style is crucial in this current environment.

Leadership 139

Leadership Employee Relations Front of House Communication 139

Modern Restaurant Management

MARCH 27, 2024

In his new book, Scott Greenberg provides an inspiring, practical framework for management to explore their biases, habits, and leadership styles while learning how to refine the way they manage so they can more effectively recruit, retain, and motivate their hourly teams. What do you hope readers take away from the book?

Coaching 110

Coaching Franchise Franchising Leadership 110

Modern Restaurant Management

NOVEMBER 6, 2020

It’s a lot to take on. Additionally, good managers are constantly taking feedback and working to improve themselves. Leadership skills are another valuable quality in a successful manager. For example, they may be trying to work while their kids are out of school with no daycare lined up.

Management 203

Management Management Leadership Communication 203

7 Shifts

DECEMBER 13, 2021

The pandemic has made me appreciate (even more) how special dining and going out with your loved ones can be. I have genuinely enjoyed returning to my serving job because people are so thankful to be back out having fun.”. Given that many restaurant employees are around the same age, too, helps foster a sense of community.

Employee Relations 370

Employee Relations Communication Hospitality 2022 370

7 Shifts

JUNE 8, 2020

Rachel: “Hustle, flexibility, communication and teamwork skills.” In general, you should also have great communication skills and able to communicate with your co-workers and with clients.” Why did you transition out of the industry? Rachel: “I will never take my experience managing restaurants for granted.

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

Modern Restaurant Management

SEPTEMBER 13, 2023

The importance of (and need for) managers’ frontline leadership spans both back-of-house and front-of-house, extending from the kitchen when cooks need help to the dining room handling guests’ needs. For managers, empathy and soft skills are key to helping problem-solve solutions to whatever situation arises.

Management 190

Management Management Coaching Front of House 190