7 Shifts

MARCH 31, 2023

“Take better care of your staff.” Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. When they identify those with potential, they map out their 3, 6, and 12-month plan. We’ve all heard it.

Hiring 195

Hiring Front of House Back of House Document 195

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Situational Leadership. A flexible leadership style is crucial in this current environment.

Leadership 139

Leadership Employee Relations Front of House Communication 139

Culinary Cues

JUNE 11, 2021

Words that are well thought out, from our memory and filtered through the heart can bridge any gap that might exist between people. Let’s work together to figure out how to make it better.” Chefs can be great teachers when they understand the importance of communication, filtered words, and great storytelling. Dan Fogelberg.

Coaching 443

Coaching Leadership Café Pricing 443

Embrace the Suck

JUNE 8, 2019

Day in and day out you are dedicated to the grind. You breathe in stress and breathe out hospitality. You don’t ever get to capture it, and it just seems to be always slightly out of reach. Step One: Up Your Leadership Impact. Time to pull up your big boy (or girl) leadership pants and get down to business.

Leadership 216

Leadership Hiring Bar Restaurant Law 216

Embrace the Suck

MAY 5, 2019

Getting people to follow the rules is a lot like herding cats, and if you have been in leadership for any time (or read my previous post), you know that is one tough job. Sure, a few will comply out of fear. Anything higher than that, and you need to take a hard look at your culture. They inspire people to take a stand.

Communication 236

Communication Coaching Take-out Leadership 236

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 206

Kitchen Safety Food Safety Cash Management Food Supply 206

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. At a minimum, it takes between $4,000 – $7,500 and 42 days to fill a position.

Coaching 97

Coaching Employee Relations Hiring Document 97

Black Box Intelligence

MAY 25, 2021

Now hiring banners are getting dug out of the outdoor shed—buried under flyers from three years ago. And suddenly, out of the dark recesses of a bygone era, comes the whispered and anxious question… Do we still have an employment brand ? It’s time to face the new reality and take a serious look at who really makes up the talent pool.

Social Media 98

Social Media Leadership Coaching Customer Experience 98

The Restaurant Coach University

JANUARY 29, 2017

You’re communicating, working together for a shared vision and mission. The common thread in this bad recipe is lack of vision and poor leadership. Let’s explore how you got here and how you can get out of this. When your restaurant is running like a world championship team, everything is amazing. Still stuck?

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

The Restaurant Coach University

SEPTEMBER 11, 2017

If you are like 87% of managers out there, you might feel you were a little unprepared for the role you currently are in. To be a champion bull rider takes courage and the ability to make adjustments quickly to stay centered on the back of that 1600-pound beast. True leadership does not care about title. Here you are.

Management 70

Management Management Leadership Communication 70

Notch

SEPTEMBER 11, 2018

Or do you feel like there is a lack of vision and poor leadership that’s contributing to inconsistent food and unhappy diners? Or is there a lack of vision and poor leadership that’s making the food inconsistent and the guests unlikely to make a return visit? Will your restaurant be one of the 60 percent that fail in the first year?

Leadership 52

Leadership Hiring Coaching Recruiting 52

Notch

SEPTEMBER 11, 2018

Or do you feel like there is a lack of vision and poor leadership that’s contributing to inconsistent food and unhappy diners? Or is there a lack of vision and poor leadership that’s making the food inconsistent and the guests unlikely to make a return visit? Will your restaurant be one of the 60 percent that fail in the first year?

Leadership 45

Leadership Hiring Coaching Recruiting 45

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I kind of did it out of a self-serving type of thing where I was like, I never see him. At that time he was owning Poppy + Rose along with his other business partners until I came along and bought them out.

Front of House 370

Front of House Back of House Take-out Book 370

MBB Hospitality

APRIL 25, 2018

Strong Communication Skills. When dealing with customers and other staff, your communication skills of course have to be on pointe. Not only should any prospective hospitality employees be able to clearly communicate important messages, they need to not be afraid of diffusing difficult situations. Strong Leadership Skills.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Embrace the Suck

OCTOBER 28, 2021

Only 5 out of 100 restaurants will celebrate their 10-year anniversary. Hire a business coach (okay that was a little self-promotion…LOL). Take a hard look at the following mistakes and give yourself a little reality check. If you’re guilty, just admit it and then take conscious action to change it.

Coaching 329

Coaching Training Social Media Hiring 329

Embrace the Suck

JANUARY 13, 2021

Coming out in late February 2021. You’ve heard it said to you by every consultant out there.You need to work ON your restaurant and not IN your restaurant. Yet, here you are still slugging it out every single day doing battle on the front line. I have seen the promised land for myself when I owned two restaurants.

Coaching 352

Coaching Back of House Front of House Training 352

7 Shifts

NOVEMBER 3, 2022

Amanda Cohen, chef and owner of New York City's Dirt Candy, is vocal about culinary lists and awards that leave out female chefs. Good to know that the grand old tradition of writing us out of the history of food is alive & well in 2020. The industry needs to do better to take care of its workers. Remember me?I

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

JANUARY 22, 2021

” Using modular construction for restaurant development saves 10-15 percent overall, and allows for consistency and efficiency with the building process taking approximately five weeks to complete. 2021 will be big for us as we branch out of California and make our entrance into the Midwest and East Coast.” Army Officer.

Franchise 203

Franchise Franchising 2020 2021 203

Bar and Restaurant Coach

JANUARY 14, 2020

There’s an easy way to find out. Now, at your next shift meeting, ask everyone to take 20-30 seconds to write down the 3 most important things you do in the business every day. You’ll quickly understand how effective you’ve been in communicating your expectations to the people who will deliver them.

Coaching 85

Coaching Definition Communication Management 85

Embrace the Suck

APRIL 18, 2022

There are also some that thrive (15%) and the elite few that drive their market (5%)… these top two categories came out of the pandemic stronger because they focused on the right things. Many of my clients when they first start my coaching program do a big sales number. I should cost out my menu. I must cost out my menu.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Modern Restaurant Management

OCTOBER 21, 2019

The event, which will combine a world-class conference, with an international exhibition, high-level networking and tasting opportunities, will take place October 16 and 17, 2020 at London's Business Design Centre. " menu that takes inspiration from classic Canadian dishes and local ingredients. The "Toronto by CHLOE."

Retail 90

Retail Consumer Goods Point of Sale Innovation 90

Bar and Restaurant Coach

FEBRUARY 17, 2020

Hands down, it’s the ability to effectively communicate. Communicating Ideas, Instruction and Insights to Your Team. Most of the time, people in leadership believe their teams have a keen understanding about the mission, about directives, goals…about everything. Coach in the moment. In fact, it’s not even close.

Coaching 103

Coaching Leadership Communication POS 103

Modern Restaurant Management

DECEMBER 12, 2019

"Hiring these two industry veterans helps us close out 2019 strong, and prepare for our growth plans beginning in 2020. They love to shout out the Subway Guy,” Hicks said. “I look forward to working alongside the company’s incredible leadership team as we work to amplify the brand and grow its footprint.”

Franchise 110

Franchise Franchising Loyalty Program Book 110

EATER

MAY 25, 2023

It might surprise people that part of my job takes place in the farm. We are taking a list of sensory attributes and evaluating products against it; we think about aroma, texture, nasal pungency, and more. For example, in my sociology courses, I learned so much about how people relate to one another and communicate.

Innovation 92

Innovation Food Consumer Goods Leadership 92

360Training

JULY 23, 2020

Good managers tend to take employees with them when they go. In the absence of leadership, morale tanks throughout the restaurant and turnover increase there, as well. Better yet, they need a mentor to coach them through their decisions. Why You Should Cultivate Leadership Skills Early. Plus, it’s a gamble.

Coaching 78

Coaching Leadership Food Safety Kitchen Safety 78

Modern Restaurant Management

MAY 28, 2021

. “While we know there is a pent-up demand for a return to dining in restaurants, we anticipate that our delivery and takeout business is here to stay as consumer needs continue to shift and they seek out different ways to experience IHOP favorites. Wienerschnitzel Signs New Deals.

Franchise 189

Franchise Franchising Fast Casual Loyalty Program 189

Modern Restaurant Management

JANUARY 17, 2020

For those who may not want to be in a manager role, the brand is introducing "Makers," a program for restaurant team members who want to elevate their passion for the brand and want leadership experience. Paris Baquette's Leadership Changes. and PepsiCo, Inc.

Franchise 136

Franchise Franchising Fast Casual Leadership 136

Black Box Intelligence

MAY 26, 2021

My personal belief is it will take much more. Here’s my take on 3 big ideas to focus on, right now, that will help you reach your talent pool to build and shape your workforce. Content marketing is just flat out expensive—or at least that’s the pushback I’ve heard from any number of leaders through the years.

Marketing 52

Marketing 2021 Social Media Consumer Goods 52

Black Box Intelligence

MAY 26, 2021

My personal belief is it will take much more. Here’s my take on 3 big ideas to focus on, right now, that will help you reach your talent pool to build and shape your workforce. Content marketing is just flat out expensive—or at least that’s the pushback I’ve heard from any number of leaders through the years.

Marketing 52

Marketing 2021 Social Media Consumer Goods 52

Modern Restaurant Management

JUNE 19, 2020

” Bloom’s most recent acquisition of SuperFi continues to fulfill its leadership strategy of conquering the WiFi marketing space by creating exceptional digital relationships between physical locations and their customers. On-site support through ongoing service visits and in-person coaching.

Food Safety 145

Food Safety Customer Experience Website Management Employee Relations 145

Bottleneck Management

OCTOBER 4, 2018

We surveyed our operations and training teams to offer this Restaurant Manager Skills List ; a guide to the requirements of excellent restaurant management, and a helpful resource for restaurant industry employees looking to advance their skills in order to stand out as an employee, both on a resume and in an interview.

Management 114

Management Management Leadership Training 114

Modern Restaurant Management

JUNE 8, 2020

HungerRush™, formerly Revention, has accelerated the development of its leading restaurant management system to focus on what restaurant owners need the most; optimized digital ordering, delivery, and take-out/pickup. “HungerRush helps restaurants market like a powerhouse,” said Francois Wolf, CMO of HungerRush.

Guest Recovery 154

Guest Recovery Food Safety Employee Relations Mobile Ordering 154