Modern Restaurant Management

JANUARY 12, 2024

by 2031, the window of opportunity to stand out among competitors slowly diminishes. When executed successfully, catering allows your restaurant to stand out, while fostering lasting relationships within your communities to ultimately generate repeat business.

Catering 110

Catering Coaching Communication Customer Service 110

Embrace the Suck

JANUARY 13, 2021

Coming out in late February 2021. You’ve heard it said to you by every consultant out there.You need to work ON your restaurant and not IN your restaurant. Yet, here you are still slugging it out every single day doing battle on the front line. I have seen the promised land for myself when I owned two restaurants.

Coaching 352

Coaching Back of House Front of House Training 352

Culinary Cues

FEBRUARY 8, 2020

Pointing out what an employee does incorrectly can be positive if it is reinforced with training to correct the problem. Employees are typically not opposed to being measured – they simply want to know what is expected and how that measurement will take place. The chef must also seek out those “teaching moments” whenever they arise.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. That’s where 7shifts’ Task Management and Team Communication tools come in. Train A restaurant operator has an ever-expanding to-do list.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. What do you hope readers take away from the book? For 10 years, he was a multi-unit franchise owner with Edible Arrangements.

Coaching 110

Coaching Franchise Franchising Leadership 110

Embrace the Suck

OCTOBER 28, 2021

Only 5 out of 100 restaurants will celebrate their 10-year anniversary. Hire a business coach (okay that was a little self-promotion…LOL). Take a hard look at the following mistakes and give yourself a little reality check. If you’re guilty, just admit it and then take conscious action to change it.

Coaching 329

Coaching Training Social Media Hiring 329

7 Shifts

MARCH 31, 2023

“Take better care of your staff.” Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. When they identify those with potential, they map out their 3, 6, and 12-month plan. We’ve all heard it.

Hiring 195

Hiring Front of House Back of House Document 195

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Providing a restaurant staff training manual to new staff also suggests you take their role—and career development—seriously.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Embrace the Suck

APRIL 18, 2022

There are also some that thrive (15%) and the elite few that drive their market (5%)… these top two categories came out of the pandemic stronger because they focused on the right things. Many of my clients when they first start my coaching program do a big sales number. I should cost out my menu. I must cost out my menu.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Hot Schedules

MAY 10, 2021

So how do you stack your bench and coach your own team to maximum efficiency? The first challenge for seasonal venues is stacking the bench when there just doesn’t seem to be enough people out there to hire. When the clock is running out and you’re low on options, there are a few resources that can help you achieve just that.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

7 Shifts

JULY 27, 2022

Chatime's corporate team only had access to schedules from site visits or direct communication with franchise partners. We took a lot of guesses to work out where we needed to be,” says Nehme. Recognizing the need for a centralized team management tool, Nehme and his team set out to find the right tool. Estimates were all rough.

Point of Sale 195

Point of Sale Franchise Franchising 2005 195

Modern Restaurant Management

APRIL 9, 2020

No clear roadmap exists for how restaurant managers and HR professionals should address the issue and communicate with their teams. From changing hours of operation, to staggering shifts, and transitions to take-out and delivery service options, look for areas of flexibility in your business operations. Share Guidance.

Leadership 223

Leadership Kitchen Safety Employee Relations Tip Distribution 223

Bar and Restaurant Coach

FEBRUARY 17, 2020

Hands down, it’s the ability to effectively communicate. Communicating Ideas, Instruction and Insights to Your Team. The first key to getting everyone on the same page is your ability to effectively communicate to and with your team. Coach in the moment. Ah, but that’s just not real life. Second, follow-up.

Coaching 103

Coaching Leadership Communication POS 103

Culinary Cues

MAY 26, 2020

Let’s put on our restaurant hat and take responsibility for doing what is right for both the health and wellbeing of our families, staff, and customers, and help in bring our communities out of the deepest economic hole since the Great Depression. Let’s assume, for a moment, that we actually are all in this together.

Kitchen Safety 267

Kitchen Safety Leadership Food Safety Front of House 267

Modern Restaurant Management

NOVEMBER 10, 2020

While many restaurant executives work from an office setting, most of their employees are on the ground floor, bussing tables, taking orders or preparing food. Day in and day out, they are running the business and interacting directly with customers. Your non-desk workers are (often) the face of your brand. "Frontline"says

Mobile Ordering 197

Mobile Ordering Online Ordering Customer Experience Communication 197

Perfect Daily Grind

JANUARY 23, 2023

To find out, I spoke to four coffee professionals. As the WBC takes place in a different country each year, travel and accommodation are by far two of the biggest expenses for competitors. Coaching and training Wilford Lamastus Jr. I ended up taking out a loan and a credit card,” he says.

Coaching 133

Coaching Equipment Travel Training 133

7 Shifts

JANUARY 26, 2021

million out of work, it was nothing short of devastating. Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. With mobile ordering, there are no menus to pass out and back around, no germed-up credit cards to swipe, and no cash to handle.

2021 370

2021 Front of House Social Media Back of House 370

Culinary Cues

JUNE 11, 2021

Words that are well thought out, from our memory and filtered through the heart can bridge any gap that might exist between people. Let’s work together to figure out how to make it better.” Chefs can be great teachers when they understand the importance of communication, filtered words, and great storytelling. Dan Fogelberg.

Coaching 441

Coaching Leadership Café Pricing 441

Embrace the Suck

MAY 5, 2019

Sure, a few will comply out of fear. Anything higher than that, and you need to take a hard look at your culture. The evolution of humans came from our ability to communicate. To move people with communication, we must tap into emotions. ” Properly applied emotions move people to take action.

Communication 236

Communication Coaching Take-out Leadership 236

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 206

Kitchen Safety Food Safety Cash Management Food Supply 206

Modern Restaurant Management

DECEMBER 16, 2021

With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff. Anything plant based! Alec Dafferner, a partner at GP Bullhound. Smart Bar USA Founder Barry Fieldman.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Mad Mobile

FEBRUARY 26, 2024

Take these lessons to heart. If they’re too large, bar inventory and staff coaching can track and correct these issues while reducing overall orders in the process. Curb 75% of shrinkage One of the biggest revenue drains on bar inventories comes from pouring inconsistencies, slip ups ringing in drinks, and good old-fashioned pilfering.

Inventory 40

Inventory Bar Management Management 40

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Effective Communication. COVID-19 is redefining jobs (1).

Leadership 139

Leadership Employee Relations Front of House Communication 139

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. At a minimum, it takes between $4,000 – $7,500 and 42 days to fill a position.

Coaching 97

Coaching Employee Relations Hiring Document 97

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Ongoing community supported forums and workshops. MRM Restaurant Survival Guide Updates and COVID-19 Resources for Restaurants.

Webinar 185

Webinar Loyalty Program Online Ordering Social Media 185

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Ongoing community supported forums and workshops. MRM Restaurant Survival Guide Updates and COVID-19 Resources for Restaurants.

Webinar 197

Webinar Mobile Ordering Loyalty Program Online Ordering 197

Embrace the Suck

JUNE 8, 2019

Day in and day out you are dedicated to the grind. You breathe in stress and breathe out hospitality. You don’t ever get to capture it, and it just seems to be always slightly out of reach. John Wooden (the famous UCLA Men’s Basketball Coach) was notorious for having his team drill on the fundamentals.

Leadership 216

Leadership Hiring Bar Restaurant Law 216

Bottleneck Management

OCTOBER 4, 2018

We surveyed our operations and training teams to offer this Restaurant Manager Skills List ; a guide to the requirements of excellent restaurant management, and a helpful resource for restaurant industry employees looking to advance their skills in order to stand out as an employee, both on a resume and in an interview.

Management 114

Management Management Leadership Training 114

Cheetah

JANUARY 28, 2022

Through take-out, restaurant diners have been able to see a bit more clearly just how much product and material they are consuming and throwing away. Out of necessity many opted for the cheapest to-go packaging and disposables. Communicating your Sustainability. Covid has shown a spotlight on our consumption habits.

Sustainability 148

Sustainability Consumer Goods Waste Food Supply 148

360Training

JULY 23, 2020

Good managers tend to take employees with them when they go. Better yet, they need a mentor to coach them through their decisions. Training can give them an important base of facts and methods, but coaching will teach them how to solve new problems. Managers have a lot on their plate, and it’s easy for them to burn out.

Coaching 78

Coaching Leadership Food Safety Kitchen Safety 78

Bar and Restaurant Coach

AUGUST 12, 2019

Gen Z are Conservative Spenders – How Can You Stand Out & Attract Them? Take a look at the demographic(s) you currently attract. An app for your business allows you to communicate directly with guests whenever you want, and in a way that speaks to and reaches them where they are. Comfortable Space.

Coaching 79

Coaching Coupons Communication Advertising 79

The Restaurant Coach University

JANUARY 29, 2017

You’re communicating, working together for a shared vision and mission. Let’s explore how you got here and how you can get out of this. You need to write your core values out and have a crystal-clear mission in mind that can be summed up in one sentence. A recipe for success. Your Values and Mission. Still stuck?

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Restaurant365

APRIL 26, 2022

Check out Restaurant365’s free employee turnover calculator to determine how much turnover is costing your restaurant group.). However, implementing industry skills training, mentorship, and a healthy culture takes time and may not show immediate quantifiable return on investment. Focus on training and development.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

Black Box Intelligence

MAY 25, 2021

Now hiring banners are getting dug out of the outdoor shed—buried under flyers from three years ago. And suddenly, out of the dark recesses of a bygone era, comes the whispered and anxious question… Do we still have an employment brand ? It’s time to face the new reality and take a serious look at who really makes up the talent pool.

Social Media 98

Social Media Leadership Coaching Customer Experience 98

Restaurant Clicks

NOVEMBER 12, 2021

Check out my list of the best bars in Rochester, their location, what they offer, their favorite dishes, and much more. In addition, Abilene also hosts numerous special events on specific dates (check out their calendar to see what’s planned for this coming holiday.) The Spirit Room offers open communication and supports local artists.

Bar 103

Bar Seating Coaching Seasonal Menu 103

Mad Mobile

MARCH 8, 2024

Nearly 60% of diners expect online ordering, and restaurants that don’t adopt it miss out on future business. They don’t have to wait for a server, and they don’t have to feel rushed to cash out at the end of their experience. In 2023, over 80% of restaurants adopted a digital ordering system to enhance the customer experience.

Ordering 40

Ordering POS Online Ordering Mobile Ordering 40

ChowNow

MARCH 10, 2021

There’s a whole lot of information out there, and you definitely don’t have the time to parse through it all. They can take unlimited, commission-free orders for in-store pickup, curbside, delivery, and contactless dine-in through their websites and ChowNow-built mobile ordering apps. . How often does ChowNow pay out?

Online Ordering 78

Online Ordering Email Marketing Loyalty Program Website Management 78