Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Communication is key if you want to build a badass culture. Reading books.

Coaching 330

Coaching Email Marketing Communication Workshop 330

Gecko Hospitality

MARCH 10, 2023

While some advantages in leadership ability may come naturally to certain individuals, many of the most crucial skills and talents are developed through education and experience. In an ever shifting landscape, successful leadership is key to finding answers among uncertainty. Costs for a leadership coach can vary.

Hospitality 94

Hospitality Leadership Coaching Seminar 94

Culinary Cues

AUGUST 31, 2020

In all cases, there will be a re-shuffling of priorities driving changes to the profile of the “best candidate” for the leadership position in the kitchen. This is where you need to be. [] POWER vs. LEADERSHIP. “I I am the chef” has oftentimes been a statement that points to his or her authority over others.

Leadership 398

Leadership Point of Sale Training Coaching 398

Culinary Cues

FEBRUARY 8, 2020

Building pride in team is a foundational requirement of leadership and coaching. COMMUNICATE, COMMUNICATE, COMMUNICATE. You can never communicate too much – show them that you trust them with this information and you will go a long way towards building retention loyalty. BUILD PRIDE. Walk the talk!

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Crunchtime

JULY 20, 2023

RPM Pizza strives to achieve operational excellence by tackling some of the industry’s toughest challenges using technology that supports its in-store teams and above-store leadership daily. Below are the three main strategies RPM Pizza employs to deliver a high-quality customer experience every visit.

Franchise 78

Franchise Franchising Operations Leadership 78

Culinary Cues

MAY 26, 2020

So the question is – where is the leadership in building such a plan? Where is the real leadership from professional organizations and from the communities where those restaurants reside? Where is the collaboration among community restaurants to portray a consistent message and a self-assessment process?

Kitchen Safety 267

Kitchen Safety Leadership Food Safety Front of House 267

Goliath Consulting

JULY 28, 2020

Situational Leadership. A flexible leadership style is crucial in this current environment. The Blanchard and Hersey model of Situational Leadership is based on two dimensions: leadership style and development level of the employees (8). Effective Communication.

Leadership 139

Leadership Employee Relations Front of House Communication 139

Crunchtime

JULY 20, 2023

RPM Pizza strives to achieve operational excellence by tackling some of the industry’s toughest challenges using technology that supports its in-store teams and above-store leadership daily. Below are the three main strategies RPM Pizza employs to deliver a high-quality customer experience every visit.

Franchise 60

Franchise Franchising Operations Leadership 60

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door. Communicate and let me know.’

Hiring 195

Hiring Front of House Back of House Document 195

Culinary Cues

JUNE 11, 2021

When we allow the stress and frustration of the moment to erode the filter of the heart and release a word, a phrase, or a story before it has been through the process of impact analysis – then we relinquish our leadership to the sting of negative emotion. Are the spoils worth the cost of the hunt?”. Dan Fogelberg.

Coaching 441

Coaching Leadership Café Pricing 441

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. 2) coach them out the door. Coaching-in-the-moment isn’t discipline.

Coaching 97

Coaching Employee Relations Hiring Document 97

Embrace the Suck

JUNE 8, 2019

Step One: Up Your Leadership Impact. Time to pull up your big boy (or girl) leadership pants and get down to business. If leadership is outside your skill sets, better to step down, then bring it all down on top of yourself. Side note: please say that you have clear, concise, and written standards for your brand.

Leadership 216

Leadership Hiring Restaurant Law Bar 216

Embrace the Suck

MAY 5, 2019

Getting people to follow the rules is a lot like herding cats, and if you have been in leadership for any time (or read my previous post), you know that is one tough job. The evolution of humans came from our ability to communicate. To move people with communication, we must tap into emotions. They lack empathy and motivation.

Communication 236

Communication Coaching Take-out Leadership 236

Crunchtime

FEBRUARY 7, 2024

While these methods help communicate SOP details to a degree, there is little to no accountability built into the system and it is next to impossible to roll out changes quickly. Standard restaurant operating procedures help staff and leadership do their jobs better and ultimately, make customers happier.

Operations 78

Operations Audits Cash Management Food Safety 78

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 200

Kitchen Safety Food Safety Cash Management Food Supply 200

Black Box Intelligence

MAY 25, 2021

challenge, in which the devastating cutbacks rightfully imposed to stay afloat are massively intertwined with a narrative about corporate America in which senior leadership got richer and essential workers got nothing. Does your company position itself in way that clearly communicates its purpose and values to potential employees?

Social Media 98

Social Media Leadership Coaching Customer Experience 98

The Restaurant Coach University

JANUARY 29, 2017

You’re communicating, working together for a shared vision and mission. The common thread in this bad recipe is lack of vision and poor leadership. When the call for restaurant coaching comes in, people are asked what the issues might be. If coaching could just fix them then, they would have the restaurant they wanted.

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Notch

SEPTEMBER 11, 2018

Or do you feel like there is a lack of vision and poor leadership that’s contributing to inconsistent food and unhappy diners? Or is there a lack of vision and poor leadership that’s making the food inconsistent and the guests unlikely to make a return visit? The best team in the world will get nowhere without quality leadership.

Leadership 52

Leadership Hiring Coaching Recruiting 52

The Restaurant Coach University

SEPTEMBER 11, 2017

What does matter is what you do from this day forward to take yourself from being just a manager to the land of leadership. True leadership does not care about title. You're not communicating properly. How would you rate your communication skills with your team? Communication is the same. Communicate.

Management 70

Management Management Leadership Communication 70

Notch

SEPTEMBER 11, 2018

Or do you feel like there is a lack of vision and poor leadership that’s contributing to inconsistent food and unhappy diners? Or is there a lack of vision and poor leadership that’s making the food inconsistent and the guests unlikely to make a return visit? The best team in the world will get nowhere without quality leadership.

Leadership 45

Leadership Hiring Coaching Recruiting 45

MBB Hospitality

APRIL 25, 2018

Strong Communication Skills. When dealing with customers and other staff, your communication skills of course have to be on pointe. Not only should any prospective hospitality employees be able to clearly communicate important messages, they need to not be afraid of diffusing difficult situations. Strong Leadership Skills.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

7 Shifts

NOVEMBER 3, 2022

Salt & Straw uses an internal communication platform called The Dot. Build trust with open communication. Restaurant communication apps can help you get there. Put women in leadership roles. One of the main reasons was the management thought they had lower leadership potential. Provide equal opportunities.

Leadership 195

Leadership FOH BOH Website Management 195

Embrace the Suck

OCTOBER 28, 2021

Hire a business coach (okay that was a little self-promotion…LOL). What is your preferred communication style? I need to understand how you will communicate, lead, react to stress, manage tasks, and what is keeping you stuck where you are. One of the major issues in any business is poor communication.

Coaching 329

Coaching Training Social Media Hiring 329

Embrace the Suck

JANUARY 13, 2021

Now, before you say, “ But Coach, you are an anomaly and my situation is different.” I have coached thousands of independent restaurant owners like you to seek that elusive state of finally breaking free from your restaurant running you. Now, you might say, “But Coach, I do trust my team!”

Coaching 352

Coaching Back of House Front of House Training 352

7 Shifts

JULY 29, 2021

The Key to Communication. Want to schedule smarter and communicate clearer like Kaldi's Coffee? The Key to Communication. “We Announcements in the Team Communication App may let the team know when there's a new coffee release, if there are any pricing menu changes and more. Here's how: Table of Contents.

Communication 370

Communication Employee Relations Coaching 2014 370

Bar and Restaurant Coach

JANUARY 14, 2020

You’ll quickly understand how effective you’ve been in communicating your expectations to the people who will deliver them. The post For Profitability & Growth Check Your Alignment appeared first on Bar and Restaurant Coach. Share your list, and allow everyone else to share their answers.

Coaching 85

Coaching Definition Communication Management 85

Modern Restaurant Management

JANUARY 22, 2021

He is also a veteran entrepreneur and is a coach to many Fortune 500 companies. “As a family-focused brand committed to the communities we serve, we went to work finding ways to bring added value and convenience to our guests while doing everything in our power to make them feel safe when choosing Mountain Mike’s Pizza.

Franchise 199

Franchise Franchising 2020 2021 199

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. So in that, I was granted and was honored to be a part of the Women's Entrepreneurial Leadership Program for James Beard. We need to be conscious and then Conscious Leadership. So I ask specific questions.

Front of House 370

Front of House Back of House Take-out Book 370

Bar and Restaurant Coach

FEBRUARY 17, 2020

Hands down, it’s the ability to effectively communicate. Communicating Ideas, Instruction and Insights to Your Team. Most of the time, people in leadership believe their teams have a keen understanding about the mission, about directives, goals…about everything. Coach in the moment. In fact, it’s not even close.

Coaching 103

Coaching Leadership Communication POS 103

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. Sinek also talks about a concept called The Golden Circle and if you can learn the correct way to communicate it will change the course of your restaurant in a very positive way. Over the last 12 years of being The Restaurant Coach™?,

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Modern Restaurant Management

OCTOBER 21, 2019

. “The fundamental shift away from animal product consumption towards more wholesome, plant-based options is our opportunity as a society to create a healthier world for future generations”, commented Ben Davis, Content & Communications Director, Plant Based World Conference & Expo.

Retail 75

Retail Consumer Goods Point of Sale Innovation 75

360Training

JULY 23, 2020

In the absence of leadership, morale tanks throughout the restaurant and turnover increase there, as well. Better yet, they need a mentor to coach them through their decisions. Training can give them an important base of facts and methods, but coaching will teach them how to solve new problems. Plus, it’s a gamble.

Coaching 78

Coaching Leadership Food Safety Kitchen Safety 78

Modern Restaurant Management

DECEMBER 12, 2019

The new hires highlight the brand’s continuous efforts to build Black Bear Diner’s executive leadership team following years of growth and geographic expansion. “I look forward to working alongside the company’s incredible leadership team as we work to amplify the brand and grow its footprint.”

Franchise 95

Franchise Franchising Loyalty Program Book 95

EATER

MAY 25, 2023

For example, in my sociology courses, I learned so much about how people relate to one another and communicate. I’m especially grateful for all the women in leadership at Frito-Lay who took the time to mentor me, to act as confidantes and allies, and who were always available for career advice. This paid big dividends in my career.

Innovation 79

Innovation Food Consumer Goods Leadership 79

Modern Restaurant Management

MAY 28, 2021

Under the leadership of Vice President of International Development John Brisco – a franchise veteran with more than 30 years of executive international and domestic development – Twin Peaks’ Mexico City presence is just the beginning of its vigorous international expansion efforts. . What’s not to get excited about?

Franchise 186

Franchise Franchising Fast Casual Loyalty Program 186

Modern Restaurant Management

JANUARY 17, 2020

For those who may not want to be in a manager role, the brand is introducing "Makers," a program for restaurant team members who want to elevate their passion for the brand and want leadership experience. Paris Baquette's Leadership Changes. and PepsiCo, Inc.

Franchise 112

Franchise Franchising Fast Casual Leadership 112

Black Box Intelligence

MAY 26, 2021

Imagine being in the audience when the leadership team at Blockbuster Video stated “We don’t see Netflix as a threat to our business model.” A student of Gallup and a certified Strengths coach, his love for all things engagement brought him full circle to Gallup research and the link between great leaders and wellbeing.

Marketing 52

Marketing 2021 Social Media Consumer Goods 52