Modern Restaurant Management

SEPTEMBER 13, 2023

The importance of (and need for) managers’ frontline leadership spans both back-of-house and front-of-house, extending from the kitchen when cooks need help to the dining room handling guests’ needs. For managers, empathy and soft skills are key to helping problem-solve solutions to whatever situation arises.

Management 178

Management Management Coaching Front of House 178

Culinary Cues

NOVEMBER 20, 2023

The stores were empty, and restaurant service staff were staring out windows from the vantage of unfilled seats. The look of the service staff, cooks on the back loading docks grabbing a smoke break, salesclerks with arms folded, starring out shop windows, and nervous shop owners checking their bank accounts on cellphones was disconcerting.

Customer Experience 362

Customer Experience Customer Service Food Safety Retail 362

Embrace the Suck

JUNE 18, 2021

Working on the right things, in the right order, what to focus on now, and what to hold off until later, can mean the difference between success and burn out. 60% of restaurants don’t make it past their first year and 80% go out of business within five years. THE HARSH REALITY. The statistics aren’t pretty. Chaos in action.

Leadership 346

Leadership Small Business Coaching Training 346

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! I know the labor pool is shrinking and it’s hard to find people out there.

Coaching 330

Coaching Email Marketing Communication Workshop 330

Culinary Cues

MAY 26, 2020

Let’s put on our restaurant hat and take responsibility for doing what is right for both the health and wellbeing of our families, staff, and customers, and help in bring our communities out of the deepest economic hole since the Great Depression. So the question is – where is the leadership in building such a plan?

Kitchen Safety 267

Kitchen Safety Leadership Food Safety Front of House 267

Modern Restaurant Management

JANUARY 25, 2023

Many restaurateurs dream of growing into multiple locations, but it takes a lot of capital investment to get there. At my restaurant development and investment firm Full Course, we work with emerging brands to develop leadership, optimize business practices and ultimately provide financial investment for expansion.

Point of Sale 203

Point of Sale Coaching Social Media Leadership 203

Culinary Cues

FEBRUARY 8, 2020

Pointing out what an employee does incorrectly can be positive if it is reinforced with training to correct the problem. Employees are typically not opposed to being measured – they simply want to know what is expected and how that measurement will take place. The chef must also seek out those “teaching moments” whenever they arise.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Embrace the Suck

MARCH 22, 2019

You might be suffering from Leadership Delusion. Look up the definition of what leadership is and it’s a little vague: The action of leading a group of people or an organization. That being said it seems that leadership is classified as a noun , when in reality it should be a verb. Leadership is an act.

Management 259

Management Management Leadership Seminar 259

Culinary Cues

JUNE 1, 2020

This is when leadership is most needed. Leadership is always important, but seems to be in critical need when we are in time of crisis. This is when people turn to either those with the title or those with a history of leadership. Leadership, real leadership comes from four actions: * What we hear. What we learn.

Leadership 61

Leadership Supplies Guest Recovery Small Business 61

Modern Restaurant Management

APRIL 13, 2021

What does it take to be a successful franchisee? Greenberg started his career as a professional speaker and leadership coach. Looking for a second stream of income and a “lab” to try out concepts, he ventured into the franchise world. For the next 10 years, he ran Edible Arrangements stores.

Franchise 178

Franchise Franchising Coaching Leadership 178

Modern Restaurant Management

SEPTEMBER 3, 2020

To further emphasize creativity in the kitchen, Ocean Prime encouraged its associates to compose a seasonal pairing menu through an immersive leadership development program. ” To market the menu, managers put together a written piece and video of what they got out of it.

Marketing 186

Marketing Seasonal Menu Leadership Coaching 186

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Situational Leadership. A flexible leadership style is crucial in this current environment.

Leadership 139

Leadership Employee Relations Front of House Communication 139

7 Shifts

MARCH 31, 2023

“Take better care of your staff.” Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. When they identify those with potential, they map out their 3, 6, and 12-month plan. We’ve all heard it.

Hiring 195

Hiring Front of House Back of House Document 195

Embrace the Suck

JUNE 8, 2019

Day in and day out you are dedicated to the grind. You breathe in stress and breathe out hospitality. You don’t ever get to capture it, and it just seems to be always slightly out of reach. Step One: Up Your Leadership Impact. Time to pull up your big boy (or girl) leadership pants and get down to business.

Leadership 216

Leadership Hiring Restaurant Law Bar 216

Culinary Cues

JUNE 11, 2021

Words that are well thought out, from our memory and filtered through the heart can bridge any gap that might exist between people. Let’s work together to figure out how to make it better.” I remember many examples in my own past as a cook where things just seemed to get out of hand.

Coaching 441

Coaching Leadership Café Pricing 441

Bar and Restaurant Coach

MARCH 2, 2020

At a minimum, it takes between $4,000 – $7,500 and 42 days to fill a position. Society for Human Resource Management: It takes about 42 days to fill a vacant position, at an average cost of $4,129. It takes up to 60% of an employee’s annual salary to find their replacement. 2) coach them out the door.

Coaching 97

Coaching Employee Relations Hiring Document 97

Black Box Intelligence

AUGUST 28, 2020

This is the simplest way to start a conversation around a sensitive topic, according to Dr. James Pogue , diversity & inclusion expert and coach. Find out what values and purpose are important, and how they are woven into the organization. . If there are problems, find out why. This is going to take time and consistency.

Webinar 69

Webinar Leadership Workshop Coaching 69

Embrace the Suck

MAY 5, 2019

Getting people to follow the rules is a lot like herding cats, and if you have been in leadership for any time (or read my previous post), you know that is one tough job. Sure, a few will comply out of fear. Anything higher than that, and you need to take a hard look at your culture. They inspire people to take a stand.

Communication 236

Communication Coaching Take-out Leadership 236

Black Box Intelligence

MAY 25, 2021

Now hiring banners are getting dug out of the outdoor shed—buried under flyers from three years ago. And suddenly, out of the dark recesses of a bygone era, comes the whispered and anxious question… Do we still have an employment brand ? It’s time to face the new reality and take a serious look at who really makes up the talent pool.

Social Media 98

Social Media Leadership Coaching Customer Experience 98

Foodable

FEBRUARY 12, 2021

Three Key Points: Training and coaching women in confidence—as well as ensuring they have the necessary business and financial acumen—is key for changing the current male-to-female management statistics in the restaurant industry. There are opportunities in the industry to welcome women in leadership and lean on female perspectives.

2021 52

2021 Coaching Leadership Hospitality 52

The Restaurant Coach University

JANUARY 29, 2017

The common thread in this bad recipe is lack of vision and poor leadership. Let’s explore how you got here and how you can get out of this. You need to write your core values out and have a crystal-clear mission in mind that can be summed up in one sentence. A recipe for failure. Your Values and Mission. Still stuck?

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Bar and Restaurant Coach

JUNE 4, 2019

Our very own Dave Nitzel is a former Fortune 500 executive, who brings invaluable expertise he gained while in leadership for mega companies like Office Depot, Velocity Express, and Advance Auto Parts. We lay it all out for you in the video, but the short answer to any question you’ll ever have in business is: It depends.

Bar 100

Bar Operations Coaching Retail 100

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 200

Kitchen Safety Food Safety Cash Management Food Supply 200

The Restaurant Expert

SEPTEMBER 1, 2020

After a few years of coaching a great team of independent restaurant owners, they all said they were tired of entering their numbers over and over again in different spreadsheets. This is because in a vacuum of leadership and clarity, that manager is forced to invent the job they should do using their experience.

Management 52

Management Management Coaching Cash Management 52

Xtra Chef

NOVEMBER 13, 2019

When I was younger, I’d been reamed out for insubordinations far less than this one. That’s three out of four people! Getting people to stay longer and perform at optimal levels starts with leadership — and chefs have the ability to foster collaborative, encouraging work environments. My staff looked around nervously.

Coaching 104

Coaching Kitchen Safety 2009 Small Business 104

Modern Restaurant Management

OCTOBER 17, 2019

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., The publisher of It’s My Pleasure went out of business and I sold the rights to Baker Books. Allow them to develop leadership skills and show a path to leadership positions. Why did you write a second book?

Coaching 122

Coaching Leadership Book Customer Service 122

Culinary Cues

MARCH 14, 2024

We can take impeccable care of our chef uniform and careless about washing our hands for 20 seconds. Greatness is a way of presenting yourself, of functioning day-in and day-out. Excellence takes commitment, passion, knowledge, practice, and damn hard work. You are either in the pursuit of greatness, or you aren’t.

Coaching 328

Coaching Uniforms Fine Dining Customer Service 328

Embrace the Suck

JULY 15, 2019

Then figure out how you might emulate this success in your own business. I tell you, It was the best thing next to getting a business coach back in 2008 that I have done to grow not only myself but my business as well. ????. It takes real discipline to succeed in any endeavor. 14) Expand Your Leadership Skills.

Workshop 220

Workshop Seating Definition Book 220

Modern Restaurant Management

NOVEMBER 24, 2021

The team set out to create programs offering first responders and veterans the chance to grow, learn and thrive in their Second Act of Service in addition to establishing the organization as a registered non-profit. Jimmy John’s has rolled out an incentive program to promote accelerated growth in 2022.

Franchise 172

Franchise Franchising Loyalty Program 2022 172

Notch

SEPTEMBER 11, 2018

Or do you feel like there is a lack of vision and poor leadership that’s contributing to inconsistent food and unhappy diners? Or is there a lack of vision and poor leadership that’s making the food inconsistent and the guests unlikely to make a return visit? The best team in the world will get nowhere without quality leadership.

Leadership 52

Leadership Hiring Coaching Recruiting 52

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I kind of did it out of a self-serving type of thing where I was like, I never see him. At that time he was owning Poppy + Rose along with his other business partners until I came along and bought them out.

Front of House 370

Front of House Back of House Take-out Book 370

Embrace the Suck

OCTOBER 28, 2021

Only 5 out of 100 restaurants will celebrate their 10-year anniversary. Hire a business coach (okay that was a little self-promotion…LOL). Take a hard look at the following mistakes and give yourself a little reality check. If you’re guilty, just admit it and then take conscious action to change it.

Coaching 329

Coaching Training Social Media Hiring 329

Notch

SEPTEMBER 11, 2018

Or do you feel like there is a lack of vision and poor leadership that’s contributing to inconsistent food and unhappy diners? Or is there a lack of vision and poor leadership that’s making the food inconsistent and the guests unlikely to make a return visit? The best team in the world will get nowhere without quality leadership.

Leadership 45

Leadership Hiring Coaching Recruiting 45

The Restaurant Coach University

SEPTEMBER 11, 2017

If you are like 87% of managers out there, you might feel you were a little unprepared for the role you currently are in. To be a champion bull rider takes courage and the ability to make adjustments quickly to stay centered on the back of that 1600-pound beast. True leadership does not care about title. Here you are.

Management 70

Management Management Leadership Communication 70

Modern Restaurant Management

JULY 30, 2021

When life presents unexpected expenses, such as urgent car or home repairs, an emergency fund can help keep families afloat, and prevent them from taking on debt or missing payments. In addition to a bold brand and innovative menu with unique takes on Indian Street Food, Curry Up Now offers franchisees industry-leading unit economics.

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

Embrace the Suck

JANUARY 13, 2021

Coming out in late February 2021. You’ve heard it said to you by every consultant out there.You need to work ON your restaurant and not IN your restaurant. Yet, here you are still slugging it out every single day doing battle on the front line. I have seen the promised land for myself when I owned two restaurants.

Coaching 352

Coaching Back of House Front of House Training 352

Modern Restaurant Management

JANUARY 22, 2021

” Using modular construction for restaurant development saves 10-15 percent overall, and allows for consistency and efficiency with the building process taking approximately five weeks to complete. 2021 will be big for us as we branch out of California and make our entrance into the Midwest and East Coast.” Army Officer.

Franchise 199

Franchise Franchising 2020 2021 199