Embrace the Suck

JUNE 18, 2021

Working on the right things, in the right order, what to focus on now, and what to hold off until later, can mean the difference between success and burn out. 60% of restaurants don’t make it past their first year and 80% go out of business within five years. THE HARSH REALITY. The statistics aren’t pretty. Chaos in action.

Leadership 346

Leadership Small Business Coaching Training 346

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! I know the labor pool is shrinking and it’s hard to find people out there.

Coaching 330

Coaching Email Marketing Communication Workshop 330

Culinary Cues

MAY 26, 2020

Let’s put on our restaurant hat and take responsibility for doing what is right for both the health and wellbeing of our families, staff, and customers, and help in bring our communities out of the deepest economic hole since the Great Depression. So the question is – where is the leadership in building such a plan?

Kitchen Safety 267

Kitchen Safety Leadership Food Safety Front of House 267

Modern Restaurant Management

JANUARY 25, 2023

Many restaurateurs dream of growing into multiple locations, but it takes a lot of capital investment to get there. At my restaurant development and investment firm Full Course, we work with emerging brands to develop leadership, optimize business practices and ultimately provide financial investment for expansion.

Point of Sale 207

Point of Sale Coaching Social Media Leadership 207

7 Shifts

MARCH 31, 2023

“Take better care of your staff.” Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. The most crucial area this applies to is with management. We’ve all heard it.

Hiring 195

Hiring Front of House Back of House Document 195

Culinary Cues

FEBRUARY 8, 2020

Pointing out what an employee does incorrectly can be positive if it is reinforced with training to correct the problem. Employees are typically not opposed to being measured – they simply want to know what is expected and how that measurement will take place. The chef must also seek out those “teaching moments” whenever they arise.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Modern Restaurant Management

SEPTEMBER 3, 2020

To further emphasize creativity in the kitchen, Ocean Prime encouraged its associates to compose a seasonal pairing menu through an immersive leadership development program. ” To market the menu, managers put together a written piece and video of what they got out of it. ”

Marketing 189

Marketing Seasonal Menu Leadership Coaching 189

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Here are some skill sets we think will help managers manage in today’s environment and how they can teach them.

Leadership 139

Leadership Employee Relations Front of House Communication 139

Modern Restaurant Management

APRIL 13, 2021

What does it take to be a successful franchisee? Greenberg started his career as a professional speaker and leadership coach. Looking for a second stream of income and a “lab” to try out concepts, he ventured into the franchise world. For the next 10 years, he ran Edible Arrangements stores.

Franchise 180

Franchise Franchising Coaching Leadership 180

Smart Systems Pro

SEPTEMBER 1, 2020

After a few years of coaching a great team of independent restaurant owners, they all said they were tired of entering their numbers over and over again in different spreadsheets. They said they wanted ALL of their systems tied together and more importantly wanted to hold their management team accountable … and that they wanted a solution.

Management 52

Management Management Coaching Cash Management 52

Embrace the Suck

JUNE 8, 2019

Day in and day out you are dedicated to the grind. You breathe in stress and breathe out hospitality. You don’t ever get to capture it, and it just seems to be always slightly out of reach. Instead, most run around like the chicken with its head cut off and claim they are “managing.” ” No.

Leadership 216

Leadership Hiring Bar Restaurant Law 216

Embrace the Suck

MAY 5, 2019

Welcome to management by numbers. Getting people to follow the rules is a lot like herding cats, and if you have been in leadership for any time (or read my previous post), you know that is one tough job. Sure, a few will comply out of fear. When you manage by fear and intimidation, you get compliance. We The Restaurant.

Communication 236

Communication Coaching Take-out Leadership 236

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. At a minimum, it takes between $4,000 – $7,500 and 42 days to fill a position.

Coaching 97

Coaching Employee Relations Hiring Document 97

Smart Systems Pro

MARCH 28, 2019

Running a restaurant business is tough and if you struggle with managing people, it can be brutal. Managing people doesn’t work. I cannot tell you how often we start with a Management Consulting Services (MCS) client to find their biggest challenge isn’t the implementation of systems, but rather their people.

Management 66

Management Management Coaching Demo 66

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 206

Kitchen Safety Food Safety Cash Management Food Supply 206

The Restaurant Coach University

SEPTEMBER 11, 2017

Running a restaurant as a manager. If you are like 87% of managers out there, you might feel you were a little unprepared for the role you currently are in. Watching other managers, you might have had a sense that it was easy. Maybe you thought you could do a better job than that one manager who everyone hated?

Management 70

Management Management Leadership Communication 70

Black Box Intelligence

AUGUST 28, 2020

This is the simplest way to start a conversation around a sensitive topic, according to Dr. James Pogue , diversity & inclusion expert and coach. Find out what values and purpose are important, and how they are woven into the organization. . If there are problems, find out why. This is going to take time and consistency.

Webinar 69

Webinar Leadership Workshop Coaching 69

Foodable

FEBRUARY 12, 2021

Three Key Points: Training and coaching women in confidence—as well as ensuring they have the necessary business and financial acumen—is key for changing the current male-to-female management statistics in the restaurant industry. There are opportunities in the industry to welcome women in leadership and lean on female perspectives.

2021 52

2021 Coaching Leadership Hospitality 52

The Restaurant Coach University

JANUARY 29, 2017

The common thread in this bad recipe is lack of vision and poor leadership. Let’s explore how you got here and how you can get out of this. You need to write your core values out and have a crystal-clear mission in mind that can be summed up in one sentence. A recipe for failure. Your Values and Mission. Still stuck?

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Smart Systems Pro

MARCH 28, 2019

Running a restaurant business is tough and if you struggle with managing people, it can be brutal. Managing people doesn’t work. I cannot tell you how often we start with a Management Consulting Services (MCS) client to find their biggest challenge isn’t the implementation of systems, but rather their people.

Management 40

Management Management Coaching Demo 40

Modern Restaurant Management

NOVEMBER 24, 2021

Franchising for Heroes is the creation of Pivotal Growth Partners manager of strategic projects and special initiatives and former police officer, Martin Parker. Jimmy John’s has rolled out an incentive program to promote accelerated growth in 2022. Jimmy's John's New Incentive Program.

Franchise 177

Franchise Franchising Loyalty Program 2022 177

Xtra Chef

NOVEMBER 13, 2019

When I was younger, I’d been reamed out for insubordinations far less than this one. Meanwhile, the International Journal of Contemporary Hospitality Management reported that 74% of people in the hospitality industry have experienced bullying on the job. That’s three out of four people! My staff looked around nervously.

Coaching 104

Coaching Kitchen Safety 2009 Small Business 104

Modern Restaurant Management

JULY 30, 2021

When life presents unexpected expenses, such as urgent car or home repairs, an emergency fund can help keep families afloat, and prevent them from taking on debt or missing payments. ” The KFC Foundation provides the funding and outreach, and SaverLife manages the savings platform and financial rewards for KFC participants.

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

Modern Restaurant Management

OCTOBER 17, 2019

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., Her latest work is filled with principles and stories about how management must help people understand and adapt to the cultural beliefs of a great company. Allow them to develop leadership skills and show a path to leadership positions.

Coaching 126

Coaching Leadership Book Customer Service 126

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I kind of did it out of a self-serving type of thing where I was like, I never see him. We bought those people out, and then we ran straight into the pandemic. You did that out of necessity.

Front of House 370

Front of House Back of House Take-out Book 370

Embrace the Suck

JULY 15, 2019

Then figure out how you might emulate this success in your own business. It might mean updating your menu, adding new services (catering, pick-up, or delivery), or how to train your team to become better at sales and time management. It takes real discipline to succeed in any endeavor. 14) Expand Your Leadership Skills.

Workshop 220

Workshop Seating Definition Book 220

MBB Hospitality

APRIL 25, 2018

Strong Leadership Skills. Even employees who are not direct supervisors need to have strong leadership skills. When you know all your employees have a strong leadership skills, you will be able to feel confident that your team can handle anything that is thrown at them. MBB Management has a well-established client list.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Notch

SEPTEMBER 11, 2018

Or do you feel like there is a lack of vision and poor leadership that’s contributing to inconsistent food and unhappy diners? Or is there a lack of vision and poor leadership that’s making the food inconsistent and the guests unlikely to make a return visit? The best team in the world will get nowhere without quality leadership.

Leadership 52

Leadership Hiring Coaching Recruiting 52

Embrace the Suck

OCTOBER 28, 2021

Only 5 out of 100 restaurants will celebrate their 10-year anniversary. Hire a business coach (okay that was a little self-promotion…LOL). Take a hard look at the following mistakes and give yourself a little reality check. If you’re guilty, just admit it and then take conscious action to change it.

Coaching 329

Coaching Training Social Media Hiring 329

Modern Restaurant Management

JANUARY 22, 2021

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. 2021 will be big for us as we branch out of California and make our entrance into the Midwest and East Coast.” Modular Chicken. ” Naf Naf Expands in Dallas Area.

Franchise 203

Franchise Franchising 2020 2021 203

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. Amanda Cohen, chef and owner of New York City's Dirt Candy, is vocal about culinary lists and awards that leave out female chefs. Remember me?I

Leadership 195

Leadership FOH BOH Website Management 195

Smart Systems Pro

APRIL 1, 2019

As coaches and consultants who work directly with the owner of a restaurant, we often run into a large roadblock. Maybe it’s another key player, partner or manager on your team. As we were waiting for our meal, many small conversations were taking place. Look, this is a journey every one of us has to take.

Coaching 74

Coaching Demo Download Management 74

Notch

SEPTEMBER 11, 2018

Or do you feel like there is a lack of vision and poor leadership that’s contributing to inconsistent food and unhappy diners? Or is there a lack of vision and poor leadership that’s making the food inconsistent and the guests unlikely to make a return visit? The best team in the world will get nowhere without quality leadership.

Leadership 45

Leadership Hiring Coaching Recruiting 45

Bar and Restaurant Coach

JANUARY 14, 2020

Are they on the same page when it comes to what’s important for YOU, as the business owner or manager? The driving force for success in your business is your ability to focus on the few things that really matter to you as an owner or manager. There’s an easy way to find out. Is everyone on your team in alignment?

Coaching 85

Coaching Definition Communication Management 85

7 Shifts

MARCH 29, 2023

He started out at Darden Restaurants and has worked in executive leadership roles at Del Frisco's, Michael Mina and Birdcall before joining bartaco in 2021. As those changes were taking place and as the restaurant industry shifted, Valletta found himself drawn to what the team at bartaco was doing. I think that's the challenge.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Modern Restaurant Management

DECEMBER 12, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. "Hiring these two industry veterans helps us close out 2019 strong, and prepare for our growth plans beginning in 2020. They love to shout out the Subway Guy,” Hicks said.

Franchise 110

Franchise Franchising Loyalty Program Book 110

The Restaurant Expert

APRIL 1, 2019

As coaches and consultants who work directly with the owner of a restaurant, we often run into a large roadblock. Maybe it’s another key player, partner or manager on your team. As we were waiting for our meal, many small conversations were taking place. Look, this is a journey every one of us has to take.

Coaching 46

Coaching Demo Download Management 46