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How do you prepare your team for special events or holiday rushes? Can you give an example of how you’ve managed a large event or special occasion at a restaurant? Becoming a restaurant manager entails leadership and communication skills. How do you handle situations where an employee is underperforming?
Through these experiences, I’ve identified common challenges encountered when transitioning from single- to multi-unit leadership and what you can do to prevent these issues. Successful GMs excel at hands-on leadership. Leadership coaching and development. How to balance leadership with operations.
Penfield has spent two decades at Raising Cane’s, where he held multiple leadership roles, including chief of restaurant services, senior vice president of restaurant services, and regional vice president of operations. By Restaurant Business Staff on Jun. By Restaurant Business Staff on Jun.
The chain has kept its menu prices lower than inflation, and it has invested in other limited-time specials, such as its popular Never-Ending Pasta Bowl, in an effort to appeal to price-conscious consumers. Also on Friday, Darden announced a slew of leadership changes at several of its brands. 31 after 33 years with Darden.
Running multi-unit restaurants demands more than exceptional food and serviceit requires sophisticated financial leadership to ensure long-term success. Capital Structure Optimization: Guiding decisions about debt and equity procurement to ensure sustainable growth while maintaining optimal financial health.
Premium Food An eye on food waste inspires a chicken salad that becomes a best seller Behind the Menu: Millers All Day repurposed leftover breakfast waffles into croutons to create a new signature—the Chicken and Waffle Salad. It’s a unique spin on Southern comfort.
Employee Appreciation Day, observed on March 7, offers organizations in the restaurant industry a special chance to honor the incredible dedication, hard work, and unique talents of their team members. Restaurant employees are the heart of the dining experience, and their commitment keeps the industry thriving.
Premium Financing In the fast-food world, growth is coming from drinks and desserts The Bottom Line: The highest-growth quick-service chains cannot be found in traditional sectors but among coffee, beverage and dessert brands. What does this say about the restaurant industry?
The Mayo Clinic defines job burnout as “a special type of work-related stress – a state of physical or emotional exhaustion that also involves a sense of reduced accomplishment and loss of personal identity.” A great place for leadership to start is by creating a positive and open workplace environment.
leadership News executive change Want breaking news at your fingertips? By Restaurant Business Staff on Jun. 06, 2025 Facebook Twitter LinkedIn Staff illustration Papa Johns has named Caroline Miller Oyler the company’s chief administrative officer. Members help make our journalism possible. Sign up here.
A 30-year industry veteran, Patterson has held senior leadership positions at CiCi’s Pizza, Dickey’s Barbecue and, most recently, Slim Chickens. News executive change leadership Want breaking news at your fingertips? By Restaurant Business Staff on Jun. Patrick Cunningham | Photo courtesy of Bobbys Burgers. Sign up here.
It is in California The Bottom Line: Data from Technomic’s Price Pulse shows that the average price for a medium Big Mac meal in California is about the same as the price for a Big Smasher on Chili’s 3-for-Me menu.
They specialize in breakfast staples, homestyle favorites and homey atmospheres—Perkins largely in the Midwest and East Coast and Huddle House in the South. The Atlanta-based company is hoping that more modern food and restaurants will help its brands break through with younger consumers. But they have receded over the years.
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In 1995, ICE Chairman and CEO Rick Smilow acquired the school and expanded its offerings, adding new courses of study, creating specially-designed facilities, expanding geographically and regularly updating the curriculum to reflect the ever-evolving culinary industry. There are a number of things that come to mind.
Absent the common language of cuisine — or even his hardworking coworker’s name — the server may have hesitated to ask for help and punctured the momentum of an otherwise beautifully executed special occasion. As the stakes increase, so does the need for well-defined leadership and chains of command.
It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. These include how many employees are working per shift, how special requests are communicated, how modified meals are marked, etc. Perhaps they’re understaffed and struggling to keep up with incoming orders.
In fact, 80% of learning and development leaders say management and leadership skills are their top training priorities. By providing training that covers leadership skills, conflict resolution, and staff management, you can empower managers to handle day-to-day operations more effectively.
I am proud of the progress we have made to date for the business and as a leadership team,” Tick said in a statement Thursday. “I Read our story about BJs comeback efforts here.) “I
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Are you trying to reach the after-work dinner crowd, leisurely weekend brunch groups, or families looking to celebrate a special occasion? Is your concept a fun dessert spot, do you provide an upscale dining experience, or do you specialize in authentic international cuisine? business park or neighborhood shopping plaza).
To further emphasize creativity in the kitchen, Ocean Prime encouraged its associates to compose a seasonal pairing menu through an immersive leadership development program. “This is so special for us and really reflects the culture of CMR,” said Gretchen Moore, senior marketing manager. ”
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A study was commissioned by Eaters editorial leadership, with surveys from Bastion Agency. Other big inflation trends include looking for specials deals or discounts before going out (28 percent) and prioritizing dining out for special occasions over regular outings (27 percent). adults in February 2025 representing the U.S.
This is the sign of true leadership. The place where we work is the stage where all this takes place and is such a very special space. Show up on time, know the text, and have an idea. – Marc Forgione What chefs accomplish in kitchens is a cross between magic, technique, storytelling, and soulful connection with the guest.
And just in case you’re reading this thinking you’re special and those stats don’t apply to you, think again! The Bureau of Labor Statistics tracked restaurant survival and concluded that these statistics are pretty consistent… no special treatment in this industry! STAGE ONE: STRUGGLING. STAGE THREE: THRIVING.
It started with an overhaul of existing branding, packaging and restaurant design for its national franchise stores and then followed with the recruitment of a seasoned senior leadership team. After moving to Maquoketa in 2011, Radtke began creating special moments for Happy Joe’s guests as a server a year later.
Oftentimes these properties boast a few a ’la carte restaurants, room service, special property events, banquets, weddings, buffets, and three meals a day in at least one of their outlets. As an example – garde manger really only exists in these types of properties where cold food can rule the day with banquets and special events.
At Donatos Pizza, our commitment to quality and community makes our pizza special, and being a part of that has been incredibly fulfilling." We have a world class leadership team in place to continue our momentum. To see my father-in-law receive the adoration of so many was really special. Why are you retiring now?
Savvy entrepreneurs understand that PR practitioners specialize in communication and have strong relationships with journalists and news outlets by continuously providing valuable content and sources for various news cycles. However, you need to provide thought leadership quotes and articles to get into mainstream media.
Always a specialized space for members, the club setting maintained a market space for food that was based on tradition, classic preparations, and to a large degree a “food cost free zone”. Each property is unique – thus the job of chef is also unique. The Club Chef is the conductor of the orchestra. Going above and beyond is the norm.
Although I had reservations about whether I was ready to take on a leadership role in such a specialized field, her encouragementand the mentorship Ive received throughout my careergave me the confidence to move forward. Connecting with the team on a leadership level has been one of the most rewarding parts of this journey.
Particularly at busy periods or special events, you want to make sure there is open communication on menu, inventory, and service standards adjustments. Regular fulfillment of performance standards reflects excellent chef management and leadership.
They look for consistent, personalized quality commitments, a “yes” attitude when special requests are made, dependability, and a pricing that makes sense. This involves, first and foremost, the decision regarding who to hire as chef and sous chef and the level of control this person will be given.
"In my life, I had not experienced the kind of leadership at work that I wanted to emulate, so I had to ask myself what my values were and try to build my company around them," Wade stated. "I Also, could we do a special or something, just to make the holiday more fun?”
Orders came in for rack of lamb, halibut (very popular), loads of hot apps to keep Tom on his toes, and a very special order for an elderly man who asked if he could have poached eggs. Some even sent back a message to the kitchen to “cook something special”, which might upset some teams, but this one enjoyed the chance to be creative.
That's why we instituted lower-priced lunch specials and made other adjustments. The Double-Edged Sword of Social Media Social media has reshaped how restaurants connect with guests, offering instant access to specials, menu highlights, and community events. Beyond logistics, the biggest transformation has been in leadership.
Biscuit Belly, a chef-driven fast casual breakfast and brunch concept specializing in gourmet biscuit sandwiches, signed its first and second multi-unit development agreements to franchise ten locations throughout Lexington, Knoxville, Huntsville and Birmingham. Biscuit Belly Signs First Multi-Unit Deals.
A recent survey found only 14 percent of employees around the world are confident in their CEO’s and management’s leadership regarding return-to-work policies. In addition to considering their customers, restaurant owners must also take the necessary steps to reassure and retain employees.
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