This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. As we navigate these changes, one theme stands out: innovation.
For example, Chick-fil-A ihas used drone footage and cameras to optimize speed and accuracy at their drive-thru and Tang expects more innovation from the brand. "If "In retail and restaurants, everyone is fighting for the same shrinking pool of frontline labor. Seasoned store manager labor is even harder to find.
Accuracy of food order leads the way at 88, while beverage quality and waitstaff performance both score 86. Website satisfaction tumbles 6 percent to 82, mobile app quality slides 6 percent to 80, and mobile app reliability plunges 8 percent to 78. Still, the food and service metrics are quite high.
The report also includes additional key industry insights, including: Delivery sales and transactions increased industry-wide despite economic uncertainty: Kiosk as a channel is up 27 percent YoY and 49 percent since 2020, and mobile is up 21 percent YoY and 368 percent since 2020. billion in 2024 and is anticipated to rise at a CAGR of 3.74
However, the industry has renewed optimism, driven by the adoption of digital and mobileordering, menu creativity and heightened expectations around AI. Similarly, 59 percent of respondents believe mobile apps that offer easy online ordering will have the greatest impact on operations over that same time period.
Year of Experimentation Square released early insights from its forthcoming annual Future of Commerce report, providing a unique look at the restaurant, retail and beauty industries across the US, Canada, UK, and Australia. ” A Year of Challenges U.S.
Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant. I think smart, AI-enabled platforms will turn data into intelligence around visit frequency, ordering, traffic patterns and more. As of 2024, over half of U.S.
As we move through 2025, this integrated system enables restaurants to manage every transaction—from online orders to in-store purchases—through a single, seamless platform. The company’s products include an award-winning mobile point-of-sale, online ordering, payment processing and accounts payable suite.
Creating customizable prix fixe menus for groups with easy online ordering. Offering direct online ordering via a restaurant-branded app to avoid high third-party app fees. Integrating POS systems with delivery platforms for seamless order tracking and management. Using mobile POS systems for tableside ordering and payment.
"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.
It also means that coffee can be transported in Flexible Intermediate Bulk Containers (FIBCs, also known as “super sacks”), allowing for more streamlined bulk ordering. VP Daniele Foti cites consumer feedback driving innovation. Available online and at select retailers. Louis cafes and Missouri retailers. (St.
Launched in 2022, it is the fastest-growing retail media network in history, according to the company. These ads will direct back to a restaurants’ DoorDash ordering page. In the future, they could also link to a restaurants’ own website if they use DoorDash’s Storefront online ordering system, Samolis said.
Despite the fact that consumers are paying more to visit and order from restaurants this year – 12.5 28 percent of consumers say they are ordering takeout and delivery more frequently than last year. Additionally, households making less than $50k ordered takeout and delivery far less frequently than their wealthier peers.
The Omaha-based roaster and retailer hired advisers to evaluate a potential sale or merger of its roughly 445 outlets across the Midwest, seeking capital for further expansion amid intensifying competition. São Paulo, Brazil) Thu, 17 Jul – US retail prices rose in June as tariff pass-through begins.
Off-Premises Dining Is Essential Nearly 75 percent of all restaurant traffic now happens off-premises—meaning that almost three out of four restaurant orders are taken to go. More than 60 percent say they’re ordering off-premises more often than a year ago. Older adults still prefer in-person ordering.
Restaurants Order Up Tech, AI, and Dynamic Pricing As far as technology goes, 26 percent of respondents said they’d like to start using new tech to help run their business, which is up seven percentage points from last year. Anchor retailers like Macy’s, Target and Nordstrom all landed in the top 25.
Explore the RFAs on USDA AMS’s LAMP website » Why Shared Kitchens Should Apply Shared kitchens are on the front lines of food system innovation. Whether you’re supporting mobile markets, facilitating farm-to-kitchen relationships, offering co-packing, or hosting technical assistance programs— you’re likely eligible for these funds.
Far more than just tools for processing payments, today’s POS platforms are intelligent, cloud-connected hubs that streamline everything from order management to real-time analytics. POS systems have gone through significant changes similar to other types of technology towards simple, seamless, and mobile solutions.
In response, 37 percent of restaurants are offering online ordering and 32 percent accept mobile payments. Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button.
Automation tools also provide value through mobileordering apps, AI solutions, digital reviews apps, and online reservation software. MobileOrder Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table.
More than 90 percent of restaurants have made, or plan to make, investments in kitchen automation technology, according to a report from Square that looks at the future of restaurants and retail. Restaurants that are using online ordering for delivery and takeout expect. 62 percent of revenue to come through those online channels.
Similar to the one the retail industry experienced more than 10 years ago, we will see real investment in transforming the restaurant industry using technology. Guests will have the ability to order through a kiosk, a server and through their phone all in one venue.
With revenue down, millions of workers laid off and countless eateries closed – many of them permanently – experts anticipate the operational strategy going forward to be driven by innovation and methods for doing more with less. As they complete their transactions, staff sets orders on the counter for retrieval.
Elo’s Sonal Apte, vice president of retail and hospitality. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. You can see which other restaurants they frequent, too, and the types of items they order from those places.
Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. Restaurants have been pivoting to reach and serve customers in new ways, and retailers have been seeing the lines blur between brick and mortar and e-commerce.
Innovation is needed in several areas, including: Staff management. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. In addition, operators can use a digital system to take orders instead of writing them down.
Although mandated dine-in restrictions have held back all restaurant segments, particularly full service, consumer demand for restaurant meals and the ability to serve the demand with a host of off-premises services, like digital ordering, delivery, drive-thru, and carry-out, are the silver linings that enable the industry to persevere.
At first glance, it might seem that the purpose of food lockers is to provide fast, secure order pickup for busy students and guests. Challenge: Keep track of mobileorders and reduce lines at the counter At Lehigh University in Bethlehem, Pa., But that’s just the beginning.
With thousands of restaurants forced to close their dining rooms, and millions of Americans facing sudden unemployment, GroupRaise saw an opportunity to mobilize its 10,000+ restaurant partners along with their communities to offer those who are able a chance to support both local business and food distribution to at-risk families.
in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. After moving from Australia to NYC, I couldn’t be more excited to make my mark as a part of this innovative, culture-lead team.” ” Tyga Bites Launches. .”
Marketing trends, mobile data insights show that Gen Z has a considerable appetite for restaurants, clean eating, fast-casual, and exciting twists on healthy dining options. Taking a step further into the digital world, convenient, app-based ordering puts brands directly on the phones and into the hands of their consumers.
“With almost 40 million alcoholic drinks sold weekly in America’s casual dining chains, small $ gains per beverage order can very quickly add up to some serious revenue gains. In fact, 62 percent of adults reported having shopped at a brand, retailer or restaurant for the first time in the past year due to a coupon or discount.
Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. The increasing threat of fraud, especially through spoofing, is also anticipated to drive the widespread adoption of secure mobile payment methods in the future.
But there are also some areas where innovation is needed. On top of that, retail sales of plant-based foods that directly replace animal products grew by 17% from August 2017 through August 2018. Approximately 38 percent of dining trips somehow involve the use of a mobile device, a Windstream Enterprise study found.
. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. Tips for pivoting to retail. Best practices for calculating cash flow.
“White Castle is an industry innovator, and we take a great amount of pride in our history – never forgetting about the future ahead,” said Lisa Ingram, CEO of White Castle. Miso Robotics understood where we could improve and stay true to White Castle’s brand of taste, innovation and best-in-class dining.
Retailers are having a tougher time each month, as well. 78 percent of Canadians have ordered delivery within six months prior to the survey. 78 percent of Canadians have ordered delivery within six months prior to the survey. Quebec ordered delivery the most, with 84 percent saying they had ordered within the last six months.
Forty percent of those surveyed in the US and 39 percent in the UK said they would feel safer if they could view the menu from their mobile device, while 35 percent in the US versus 31 percent in the UK would like to be able to pay in the same manner. The US and UK also varied on how they wanted to retrieve take-out orders.
Placer.believes these numbers show signs of a resilient economy in the face of health concerns and run counter to the notion that the entire retail economy is heading for a major downturn. Retailers are working with both their suppliers and transportation providers to find paths forward to minimize disruption.” percent and 2.9
People will increasingly choose innovative products not only because they align with their values, but because they taste and perform better or otherwise meet personal preferences or needs. In the next year, this role will also include helping them with order management during peak times.
They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?
These features include tableside mobileordering, NFC contactless payments, and direct online ordering. ” The majority of SALIDO's employees joined NAB following the acquisition to continue innovating the Restaurant OS. Market Cafe is completely contact-less: guests scan and pay for all their items and leave.
“Superlative cuisine, an innovative cocktail program, and an atmosphere I know our customers will really enjoy. “Nothing new or innovative has been done nationally in full-service restaurants or taverns,” said Fransmart CEO Dan Rowe. “The D.C. ” Atlanta Taffer's Tavern. Restaurant Sherpas.
” Andrew Jhawar, Senior Partner of Apollo and Head of the Consumer & Retail industry group, added, “We are pleased that Smart Foodservice will be able to thrive with a strong complementary partner in US Foods. Innovative Experiences. It can be served with signature dips or used as a slider bun for a sandwich.
We organize all of the trending information in your field so you don't have to. Join 49,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content