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There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.
In this article, youll discover how training your restaurant staff on new systems doesnt have to be a big ordeal, slowing down service for guests and costing you money. Yes, it does take time, but not as much as youd think, so long as you follow these seven stepsyour team will learn faster, retain information better, and not disrupt business.
These agents are naturally sounding conversational assistants made to be intelligent with a restaurant operators’ intended processes, logic, and information – Not to be mistaken with IVR technology when waiting to hear a robotic menu of options represented by pressing a number 1 through 8.
For example, with highly personalized audio or video recordings, bad actors can impersonate restaurant managers, HR persons, or IT support, tricking staff into clicking on malicious links, downloading malware, or handing over financial information, login credentials, or other sensitive data.
Additionally, GS1’s Electronic Product Code Information Services (EPCIS) plays a critical role in enabling businesses to document and share information about when and where a product changes hands. Resources and training materials are available to make this process easier and ensure everyone is aligned.
Streamline Onboarding and Training In fast-moving restaurant settings, onboarding should not be an afterthought. Use checklists, digital training modules, or a “welcome packet” that covers everything from uniform policy to safety protocols. Even short-term staff should reflect your restaurant’s values.
Encouraging Participation : Host brief, informal sessions to explain options, empowering your team to make confident decisions for themselves and their families. Streamlining Onboarding : Simplify your onboarding process with clear expectations, training schedules, and a welcoming introduction to your workplace culture.
Regular Price Monitoring Implement a weekly review of ingredient costs to stay informed about market fluctuations. Daily Monitoring : Incorporate daily monitoring of egg prices and overall food costs to stay ahead of market trends and make informed decisions. Regularly train staff on safe egg handling procedures.
For this reason, restaurants must make severe weather preparedness a key component of their operation strategy and staff training. Safeguard Staff with Comprehensive Emergency Training A key component to severe weather preparedness for restaurants is the cooperation and safety of staff members.
Aside from improving restaurant customer experience , market research also helps you make informed decisions about location, pricing, and marketing strategies. Clear goals help you focus your efforts and gather the right information. With firsthand information, you can make better decisions about your overall restaurant strategy.
Staff should be trained to avoid breakage during cleaning and serving, and establishments that use bussers versus tray service may opt for more durable glassware. Collaborative relationships with knowledgeable distributor sales reps help restaurants stay current and make informed choices that align with their vision and goals.
Structure ongoing training to encourage individual learning and development. Upskilling and cross-training are driving employee development to enhance versatility and adaptability within their teams. Actively foster a supportive work environment and openly share its benefits to attract and retain talent. Invest in technology.
When companies work independently, it often results in inaccuracies, inefficiencies, and confusion, as information and action aren’t streamlined between manufacturers, distributors, restaurants, and other points of sale. Plan and prepare with training partners. Managing recalls properly starts before an outbreak.
Training Staff It does no good to look at waste reduction strategies for your restaurant’s operations if your staff doesn’t have a similar commitment to the concept. Therefore, training in waste reduction is essential. Therefore, train your staff in waste monitoring practices.
This means having real-time data at your fingertips, allowing you to make informed decisions about inventory, orders, and staff allocation. Investing in regular staff training is also essential. This integration reduces errors and ensures all team members have the same information.
Brands (owner of KFC, Taco Bell, and Pizza Hut) suffered a ransomware attack that forced the closure of approximately 300 restaurants in the UK and exposed personal information of hundreds of thousands of employees. Many reservation systems collect extensive personal information that could create significant liability if breached.
Just straightforward, factual information. Here’s how to get everyone on the same page: Train your managers to document early and often. Train your managers —especially on documentation and communication. A verbal warning doesn’t exist unless it’s documented. It makes responding to claims 10x easier.
If handled improperly, these time-intensive tasks can tie managers up for hours each shift, keeping them from the most business-critical (and most personally fulfilling) parts of their jobs, such as training employees and connecting with guests. Timekeeping is crucial in remaining compliant.
Train your staff to ask for reviews in the right way If you’re not actively asking for reviews, you’re missing out. Train and reward your staff to encourage honest reviews after a positive interaction without being pushy and avoiding review gating.
How should operators better inform themselves about AI concerns for their business? How should operators train their staff to look for signs of fraud? It’s crucial for businesses to continue to keep their employees informed on the latest developments of fraud in the food and beverage industry.
A well-informed team can anticipate issues before they affect the guest. ” Addressing Barriers to Staff Alignment Communication often breaks down when deeper issues go unchecked, like high turnover, inconsistent training, or misaligned priorities between front and back of house.
Can you provide an example of how you’ve improved employee performance through training? Can you provide an example of how you’ve improved employee performance through training? A restaurant manager should not only be able to manage day-to-day tasks but also invest in the growth of their team through effective training.
It is essential to build strong compliance procedures from the start and stay informed about evolving federal and state regulations. Stay informed about legal trends and regulatory updates, and consider partnering with external counsel to ensure you are always in compliance.
Staff training and inconsistent efficiency. Every third-party delivery app has its own interface, and training staff to use each one takes time. This ensures consistency and reduces the risk of outdated information. Train every staff member on the new system. Consumers report that 24.4%
With the right system in place, management can monitor all of this vital information across any number of locations in real-time through a single dashboard, ensuring no risk goes unnoticed. Our extensive data analysis reveals that effective prevention requires a synchronized approach to training and monitoring.
Real-Time Data Sharing: Multiple teams can get the latest information when data is shared in real-time. This enables better communication mechanisms; Multiple teams can get the latest information when data is shared in real time. Oversight: Better reporting for informed decisions. Accuracy: Reduces payroll and inventory errors.
I dont have any secret inside information, only speculation based on decades of observation and working with cooks of all ages and backgrounds. What is the projected profile of cooks and chefs moving forward. So, here is my attempt at characterizing the professional cook and chef pool of 2030 and beyond.
There was no learning curve — they found the app easy to use and easy to train their managers on. This is something that we have our managers use on a weekly basis as well, so teaching them and training them how to do it literally takes no more than 15 minutes,” says Allie. With 7shifts, management can spread information rapidly.
We remain more committed than ever to supporting these vital businesses—the backbone of local economies and communities—by providing training and resources to build business resilience, as well as championing and spotlighting our industry across all our platforms.”
Additionally, employees should be trained to point out these hazards. This information is provided as a convenience, and it must not be assumed that it has detected all unsafe acts or conditions.
Wrapped with care in parchment paper, sealed with a stamp that embraces your logo, include an information sheet that outlines the source of ingredients, the history of your restaurant, and what goes into bringing this sandwich to the guest. Leave your customers speechless and your employees beaming with pride.
Also, take the time to regularly schedule refresher food safety meetings or mini-training sessions. Write down the customer’s contact information, what they ate and when, and when they started experiencing symptoms (and what kind of symptoms). This will help to center food safety in everyone’s priorities.
However, if you were to walk into one of PLNT Burger’s at least 12 locations, you won’t find a deluge of information about the environmental impact of eating meat. We get specific,” he says of the need to keep the diner informed of intentional menu substitutions and choices. “We The environmental mission can come later. We call it out.
Does every cook prepare each dish exactly the same as the chef trained them to? To ensure guests leave happy, invest in regular staff training and implement quality checks. From exclusive discounts to updates on new menu items, emails keep customers informed and engaged. Does front of house greet every customer the same?
By preparing for the set-up, training, and deployment where possible, you can carry out the switchover at a time that won’t affect service quality. All employees will need training on the new system and this should be done by a dedicated staff member who is familiar with the new system and can provide ongoing support.
Between their training and from other similar clients, they should have the confidence to answer your coverage questions. Ensuring your staff are properly trained, certified, licensed and able to be covered by the appropriate insurance is essential to keeping your customers safe and protecting your business from costly fines.
A centralized hub can provide easy access to training materials, operational updates, and ensure consistency across all locations. Staying informed on key industry developments as we move into 2025 will be essential for operators at every level to thrive in this dynamic landscape.
To really get the most out of your tablets, you need to be strategic about how you choose them, use them, and train your staff. Tablets allow your menu to have photos, ingredient details, and allergen info so guests can make informed decisions and feel confident when ordering. Its faster than comment cards and easier to track.
In our experience, this is especially helpful with coleslaw, as a foodservice operator can control consistency of the menu item, reduce preparation time, and streamline back-of-house training. This is another area where produce buying groups have experience and will help food service operators navigate.
When customers order through a third-party app, you dont get access to their contact information, making it harder to bring them back. That means you dont have access to valuable customer information or an easy way to engage with customers to encourage repeat orders outside the platform. A direct ordering system changes that.
The best-run restaurants dont leave things to chancethey rely on clear processes, well-trained teams, and smart decision-making to avoid costly mistakes. Effective labor management means hiring the right people, providing thorough training , creating efficient schedules, and building a culture that keeps employees engaged.
For smoother adoption, choose a reliable POS system with integration compatibility, roll out in phases, and train your staff effectively. Better Data for Smarter Decisions Having access to real-time data allows restaurant managers to make informed choices about staffing, menus, and inventory.
To make progress in both areas in 2025, managers should focus on offering more in-depth training and elevating the employee experience. Every system you consider should provide feedback or data that allows you to make informed decisions and continually improve.
This is a problem because without a firm grasp of your food cost percentage, it’s nearly impossible to make informed decisions on pricing, purchasing, and profitability. Tighten your inventory management, train your team on FIFO (first in, first out), and prep in smaller batches if spoilage is a problem.
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