Open for Business

MARCH 7, 2023

Restaurant training is one of the most important things an owner can put into place. Well-trained teams mean shifts run smoothly and guests are happy with service. With ongoing training, you improve your chances of talented employees growing professionally as the restaurant or restaurant group grows.

Training 78

Training 2023 Front of House Back of House 78

Modern Restaurant Management

APRIL 15, 2024

This is why customers should be aware of why the survey is being conducted and how their information will be used. This can be done through several methods, such as email communications, social media postings, or even through verbal communication at the restaurant. Remember, the purpose here is not to inform but to reassure.

Management 196

Management Management Loyalty Program Social Media 196

Ken Burgin

JUNE 6, 2023

I love using ChatGPT to develop training activities and materials for restaurant and cafe employees. I’ve used it here to brainstorm ideas for training modules for waiters, managers, cooks, head chefs, and baristas. This will help train staff in customer service skills and problem-solving.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

AUGUST 2, 2023

Security and compliance: Any time banking information is involved, the protection of your restaurant and employee data is paramount. Example: At [Restaurant Name], we value open communication and encourage employees to voice any concerns or discrepancies regarding their tips. Preparation is the key to a smooth transition.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

Modern Restaurant Management

SEPTEMBER 8, 2023

Luckily, there are proven ways to help build a solid, positive food safety culture, including boosting trust, improving communication, educating employees, and relying on tech tools, including Artificial Intelligence. Improve Communication Effective communication is vital in establishing and maintaining a strong food safety culture.

Food Safety 208

Food Safety Allergens Food Audits 208

7 Shifts

NOVEMBER 23, 2023

Thanks to all the information at your fingertips, making the switch doesn’t have to be so hard. User-Friendliness and Training Are your employees comfortable using the system, or does it require extensive training? Record any training challenges or ease of use feedback. Communicate with both so they’re kept in the loop.

Download 221

Download Employee Relations Demo Customer Service 221

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. Your tech troubles are reduced because information automatically flows between tools.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Hot Schedules

JUNE 17, 2021

5 Ways Using Retail Employee Scheduling Software Turns Communication Breakdowns into Breakthroughs. I n any retail environment, communication breakdowns can lead to frustrated employees, poor service, and increased turnover. Find out how retail scheduling software can help streamline your communications and business operations!

Retail 88

Retail Communication Employee Relations Hotels 88

Culinary Cues

AUGUST 28, 2020

COMMUNICATION. As much as communication is always the number one criticism of those on the receiving end – it will be even more so during times of crisis. Communicate profusely with your business guests – use all of the mediums available and make the communication positive and uplifting. CREATING A BUZZ. QUALITY FIRST.

Social Media 438

Social Media Communication Loyalty Program Training 438

7 Shifts

FEBRUARY 16, 2022

Inconsistent Communication Channels. With only so many hours in a day, communicating and managing the scheduling process can be a huge time vacuum. Consistent Channels of Communication. From there, the scheduling manager has a series of phone calls with individual employees to get the information out.

Restaurant Law 370

Restaurant Law Point of Sale Communication Hiring 370

Modern Restaurant Management

MAY 30, 2023

Invest in Training Seasonal Workers It might seem counterintuitive — investing time and resources into employees who will only be on the job for a few months — but making an extra effort with temporary employees will pay off. Don’t skimp on onboarding and training.

Communication 179

Communication Hiring Training Small Business 179

Ken Burgin

JULY 25, 2023

Designing short training games or ‘microlearning’, involves several principles to ensure they’re effective, engaging, and suitable for the purpose: Relevant to the work environment and reinforce key skills or knowledge. This tests communication, teamwork, and knowledge of recipes.

Training 60

Training Kitchen Safety Front of House Dietary Restrictions 60

Culinary Cues

FEBRUARY 8, 2020

It is easy to blame money, non-traditional work hours, unrealistic training in culinary schools, and the younger generation as a whole – but even if we (the industry as a whole) were able to snap our fingers and fix these issues, it is likely that team building and retention would still be challenging. TEACH AND TRAIN. Richard Branson.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Foodable

NOVEMBER 3, 2020

Hosted by Elayne Duff, and in conversation with Greg Innocent, the corporate beverage director for Parker Restaurant Group , and Mia Johansson, the director of Swift , this session explores how staff training in the hospitality industry has evolved to meet the needs of the ongoing pandemic.

Training 105

Training Beverage Hospitality Events 105

7 Shifts

AUGUST 27, 2021

Communicate clearly to guests what the policies are. Whether you're in a region where the government has set vaccination policies, or you are deciding your own as a business owner, communication is a key to successful implementation. Avoid surprises at the door and inform diners in as many places as you can.

Restaurant Law 370

Restaurant Law Food Safety Communication Training 370

7 Shifts

JUNE 29, 2022

The FTC Rule largely pertains to franchisors supplying prospective franchisees with a franchise disclosure document – a document from franchisors providing 23 key information points to franchisees regarding need-to-know information about the business. Financing information. The previously referenced 23 fields of information.

Franchise 370

Franchise Franchising Restaurant Law Document 370

Culinary Cues

MAY 13, 2023

This requires a complex organization of independent operations that are still required to communicate, share, and fall in line with the mission of the property. Each of those “departments” will require some level of unique kitchen management (sous chef) and specialists to support the uniqueness of function.

Hotels 431

Hotels Point of Sale Cash Management Training 431

7 Shifts

SEPTEMBER 16, 2021

If you're managing multiple locations of the same concept, you'll benefit from having a universal approach to hiring, training, suppliers, technology, and the overall guest experience. Standardized training across all of your locations unifies all employees to work within the guidelines you've created. Keep Your Team Connected.

Management 370

Management Management Document Hiring 370

7 Shifts

NOVEMBER 3, 2021

According to Norton , a data breach is classified as a “security incident in which information is accessed without authorization.”. In a restaurant this can mean a number of things, but in practical terms a restaurant data breach is where guest or company information is accessed and inappropriately used. Sensitive Employee Information.

Audits 370

Audits POS Loyalty Program Information 370

Culinary Cues

MAY 5, 2020

It’s the most essential ingredient in effective communication. It doesn’t make sense to reopen without a well thought out plan on how to keep all stakeholders safe, how to communicate your commitment to everyone, how to live that commitment, and how to rebuild a level of trust that alleviates fear and anxiety.

Kitchen Safety 287

Kitchen Safety Food Safety Food Truck Communication 287

Culinary Cues

JANUARY 11, 2020

Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION! We live in a world where numerous communication tools are available and where an overload of ineffective communication abounds, confuses, and even irritates those on the receiving end.

Communication 315

Communication Leadership Employee Relations Entertainment 315

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. To increase order accuracy, your restaurant should: Prioritize training. Even when things are hectic, training must remain a priority. Shift that mindset.

Ordering 225

Ordering Employee Relations Online Ordering Customer Service 225

7 Shifts

AUGUST 27, 2020

Our research from over 1,900 restaurant professionals shows that the main reasons employees quit are due to poor training, bad relationships with managers, and lack of team-building activities. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

The Restaurant Times

DECEMBER 28, 2021

Hence, it is now imperative to train your new bar staff to comply with COVID-19 protocols and keep the drinks flowing. . Now that the bars are back to normal, the need to train staff for COVID-appropriate behaviour has increased owing to the safety of customers and premium service quality. Correct Usage Of Protective Equipment .

Training 52

Training Bar Online Ordering Customer Service 52

Modern Restaurant Management

MARCH 6, 2023

Optimizing employee management and centralizing communications holds employees accountable for following health and safety procedures, whether that be ensuring that employees wash their hands properly or designated areas are kept clean. For example, managers can easily adjust cleaning schedules and ensure assignments are completed.

Audits 187

Audits Kitchen Safety Mobile Ordering Customer Experience 187

Modern Restaurant Management

OCTOBER 15, 2021

Restaurants are feeling an unprecedented churn as they face staffing shortages, implement new SOPs, keep up with city, state, and national regulatory agencies and ever-evolving pandemic information – while also running their business and keeping everyone safe. Train and Empower Your Employees.

Food Safety 197

Food Safety Audits Employee Relations Training 197

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. While part of this is informed by sensationalized depictions in pop culture, (Chef Gordon Ramsay, anyone?) Takeaway: Invest in your employees’ growth.

Back of House 276

Back of House Management Management BOH 276

Modern Restaurant Management

OCTOBER 14, 2022

As a restaurant owner or manager, you should take it upon yourself to become familiar with common allergens so that you can later pass on this knowledge to your staff for a well-informed, allergen-friendly restaurant environment. Communicate Clearly. On the Menu. Customers need to be able to trust your restaurant.

Allergens 189

Allergens Kitchen Safety Front of House Food Safety 189

Perfect Daily Grind

AUGUST 20, 2019

The list of things you need to train your baristas on is long. A well-trained barista will help your coffee shop run smoother and put smiles on the faces of your customers. A well-trained barista will help your coffee shop run smoother and put smiles on the faces of your customers. And what are some reasonable goals?

Training 101

Training Customer Service Food Safety Customer Experience 101

Modern Restaurant Management

FEBRUARY 2, 2024

With a strong network, managers can receive up-to-date information about sales trends, peak hours, and customer preferences. This data can be used to make informed decisions about staffing, menu changes, and promotional offers. Staff training is crucial to ensure everyone understands how to use the new technology effectively.

Operations 189

Operations Front of House Customer Service Customer Experience 189

Ken Burgin

DECEMBER 12, 2023

They prefer verbal rather than written communication – tell me, don’t write to me! The supervisor’s role is to ensure customer satisfaction, lead and train teams of workers and develop solutions to problems. Liaison – maintaining contacts and co-operation ‘sideways’ with other departments Information roles: 4.

Management 68

Management Management Training Communication 68

Culinary Cues

MARCH 15, 2021

LACK OF COMMUNICATION WITH THE BUSINESSES THEY SERVE. If you teach in a live restaurant environment on your campus is it operated with five times as many cooks in training as would be possible in a real restaurant? PLAN BETTER –TRAIN HARDER. How will they measure their success as aligned with these standards or objectives?

Education 544

Education Food Supply Training Communication 544

Culinary Cues

AUGUST 31, 2020

The environment that is a result will surely drive a wedge between management and staff. [] POOR COMMUNICATION. “I This is what brings a team together and firing on all cylinders. [] LACK OF TRAINING. When you hire a person you own the responsibility to inform, train, teach, and improve their abilities.

Leadership 403

Leadership Point of Sale Training Coaching 403

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. That boils down to employing well-trained and motivated staff who know what, what and how to do it.

Front of House 218

Front of House Kitchen Safety Customer Service Point of Sale 218

Lavu

OCTOBER 13, 2023

Also, ensure that the waiting staff is adequately trained to take orders quickly and accurately. Improve kitchen efficiency: Optimize kitchen operations by organizing workstations, implementing efficient food prep processes, and cross-training kitchen staff to handle different tasks.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Culinary Cues

SEPTEMBER 14, 2019

If we let a day go by without adding some bit of information, new process, or insight on what makes people tick – then we miss an opportunity to improve. COMMUNICATE. The best leaders shine as great communicators. Your employees, peers, and guests are always watching and learning to anticipate how you will communicate.

Front of House 295

Front of House Communication Leadership Back of House 295