Modern Restaurant Management

JULY 10, 2025

Let new hires taste the food, hear the brand story and see a dish prepared the right way. Whether it is a franchise partner opening their fifth location or a general manager introducing new hires, you want the training experience to feel like it belongs to their specific brand environment. Show them how it moves the needle.

Training 251

Training Loyalty Program Uniforms Franchise 251

7 Shifts

NOVEMBER 14, 2024

From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. In fact, 80% of learning and development leaders say management and leadership skills are their top training priorities.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Restaurant Business

JULY 8, 2025

The move comes just about 18 months after Tanner, a former executive with PepsiCo, was hired to lead the 7,000-unit chain. Since then, Wendy’s has dealt with an economy that has turned unfriendly to fast-food chains, particularly those that specialize in burgers. Wendy’s named Ken Cook interim CEO. Same-store sales declined 2.8%

Leadership 252

Leadership 2025 Consumer Goods Email Marketing 252

Restaurant Business

JUNE 27, 2025

The first three hires were software engineers that helped create a proprietary tech stack for the bagel shops. “In With Wetherill came infrastructure that Jeff and Danielle previously couldn’t afford: a team, the small family office, a designer and attorney. In 2023, we were the most sophisticated two-store bagel shop,” Jeff joked.

Fast Casual 175

Fast Casual Franchise Franchising Leadership 175

Modern Restaurant Management

MARCH 11, 2025

That's why we instituted lower-priced lunch specials and made other adjustments. The Double-Edged Sword of Social Media Social media has reshaped how restaurants connect with guests, offering instant access to specials, menu highlights, and community events. Beyond logistics, the biggest transformation has been in leadership.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Restaurant Business

JUNE 23, 2025

Its complicated Premium Technology From acqui-hire to vaporware: The new restaurant tech ABCs Listen to your daily news: RB Podcasts New episodes weekdays Restaurant Daily A Deeper Dive Menu Talk The Week in Restaurants Working Lunch More on this Topic Financing How is Roark Capitals track record?

Leadership 175

Leadership 2025 Food Supply Magazine 175

Restaurant Business

JUNE 23, 2025

Not quite yet Exclusive Content Premium Technology From acqui-hire to vaporware: The new restaurant tech ABCs Tech Check: These six terms are popping up more often in industry conversations, providing a glimpse at the next wave of trends.

Bar 162

Bar Fast Casual Leadership Back of House 162

Modern Restaurant Management

MARCH 29, 2023

Absent the common language of cuisine — or even his hardworking coworker’s name — the server may have hesitated to ask for help and punctured the momentum of an otherwise beautifully executed special occasion. As the stakes increase, so does the need for well-defined leadership and chains of command.

Hospitality 472

Hospitality Front of House FOH Leadership 472

Restaurant Business

JUNE 11, 2025

They specialize in breakfast staples, homestyle favorites and homey atmospheres—Perkins largely in the Midwest and East Coast and Huddle House in the South. The company recently hired Brian Wallunas, former CTO at Smokey Bones, as its first chief technology officer. “I Perkins and Huddle House are classics of the family-dining genre.

Fast Casual 185

Fast Casual Front of House Back of House Leadership 185

Culinary Cues

OCTOBER 27, 2023

This involves, first and foremost, the decision regarding who to hire as chef and sous chef and the level of control this person will be given. The hiring process, specifically the vetting of candidates for the position is critical. Purchasing is a personal process typically done face-to-face with the chef and the vendor.

Hiring 449

Hiring Training Pricing Presentation 449

Restaurant Business

JUNE 24, 2025

Premium Technology From acqui-hire to vaporware: The new restaurant tech ABCs Tech Check: These six terms are popping up more often in industry conversations, providing a glimpse at the next wave of trends.

Fast Casual 144

Fast Casual Leadership Point of Sale Social Media 144

7 Shifts

MAY 1, 2023

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. She knows while it takes time to hire the right people, it ultimately leads to less turnover. Anytime we have to rush hire, we're setting everybody up for failure," says Piper.

Hiring 195

Hiring Training Management Management 195

ChowNow

SEPTEMBER 6, 2024

Hiring the right team is one of the most critical decisions you’ll make as a restaurant owner. In this post, we’ll explore why being thoughtful about your team structure matters and how you can set up your restaurant for success with the right hiring and staffing strategies.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

7 Shifts

JULY 24, 2020

Topics: Hospitality; hiring and training staff; building workplace culture. ?? To achieve Enlightened Hospitality you need to hire “51 percenters with 5 core emotional skills.” While achieving Enlightened Hospitality may seem redundant while you only serve takeout, it should be a core value of your restaurant and hiring process.

Book 370

Book Management Management Restaurant Law 370

Culinary Cues

MAY 13, 2023

Oftentimes these properties boast a few a ’la carte restaurants, room service, special property events, banquets, weddings, buffets, and three meals a day in at least one of their outlets. As an example – garde manger really only exists in these types of properties where cold food can rule the day with banquets and special events.

Hotels 505

Hotels Point of Sale Cash Management Training 505

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. McDonald’s’ core values are as simple as they come, but a powerful tool when it comes to hiring, building a team, and managing performance. Watch: 7shifts CEO Jordan Boesch at Toast Food for Thought as he discusses hiring and employee engagement.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Embrace the Suck

JUNE 18, 2021

And just in case you’re reading this thinking you’re special and those stats don’t apply to you, think again! The Bureau of Labor Statistics tracked restaurant survival and concluded that these statistics are pretty consistent… no special treatment in this industry! STAGE ONE: STRUGGLING. STAGE THREE: THRIVING.

Leadership 354

Leadership Small Business Coaching Marketing 354

Culinary Cues

FEBRUARY 18, 2020

The tasks of the chef are fairly universal: planning menus, putting your signature on each dish, hiring and training staff, ordering product and building vendor relationships, controlling costs and adhering to budgets, maintaining a clean and safe kitchen environment, etc. Each property is unique – thus the job of chef is also unique.

Beverage 520

Beverage Events Food Order Website Management 520

Modern Restaurant Management

JUNE 12, 2020

Dunkin' Hirin' As more of America opens up, Dunkin’ franchisees are seeking to hire up to 25,000 new restaurant employees at Dunkin’ locations, from front-counter to restaurant management, creating immediate jobs that offer long-term education benefits and key career skills for people all across the U.S.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Embrace the Suck

FEBRUARY 12, 2020

Oh, and if you think your problems are special to just apply to your restaurant, they are not. Bad hiring is a disease. Sidenote: If you don't like to talk to people face-to-face, then perhaps it's time to think about a career beyond leadership in the hospitality industry. I think Uber is hiring.

Coaching 337

Coaching Email Marketing Communication Workshop 337

7 Shifts

OCTOBER 31, 2022

you'll use, and what makes your new business special. This unique approach puts our employees first because we believe that attracting, hiring, and nurturing the right people is what sets our businesses apart. Here are examples of each: Strengths : Combined 30+ years of restaurant experience from the leadership team.

Point of Sale 397

Point of Sale Back of House Document Download 397

7 Shifts

JANUARY 31, 2024

You're responsible for tactical duties like training new hires, conducting performance reviews, disciplining rule breakers and poor performers, and handling compensation changes—in addition to more interpersonal tasks like mentorship and ensuring professional growth. This part of the job is arguably the most multi-faceted.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

JULY 29, 2021

“We also make announcements like when our roasting facility needs some help or they're doing a special event on a weekend or something and they want some help, we'll send that out so the cafes can talk to them. Some people from the café; applied and we hired one of them. They have fun with it. The cafes like to have fun.

Communication 370

Communication Employee Relations Coaching 2014 370

Culinary Cues

AUGUST 31, 2019

It goes beyond the job description: hiring, training, menu planning, quality control, cost control, representation, leadership, purchasing, image building and so on. All in” refers to a physiological, mental, emotional, and even spiritual connection to the work, to the operation, and to the greater culture of culinary arts.

Reference 346

Reference Uniforms Take-out Social Media 346

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. As added incentive, special deals will be announced each week on Twitter and through Jersey Mike’s email club. Byron Duncan.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

7 Shifts

AUGUST 16, 2024

One of a restaurant manager’s primary responsibilities is hiring, training, and scheduling staff so that the business runs smoothly. Leadership and communication Leadership and communication are not just skills, but essential qualities for a successful restaurant manager. Is it hard to be a restaurant manager?

Management 195

Management Management 2024 Kitchen Safety 195

Modern Restaurant Management

JANUARY 9, 2020

Under his leadership, iPayment closed an initial public offering in 2003 and then went private in 2006. The Friendship Circle Fort Lauderdale, a 501(c)(3) nonprofit, will open The Friendship Café, a Mediterranean fast-casual restaurant that trains and employs adults with autism, down syndrome, and other special needs.

Fast Casual 282

Fast Casual Online Ordering Customer Service Employee Relations 282

7 Shifts

APRIL 21, 2023

At Jack in the Box, Bhushan focused on giving staff special responsibilities, such as overseeing the storeroom. In that leadership position, he created classes for managers on skills like leadership and cost control. Someone you work with now could hire or recommend you for a role in the future. Learn more 2.

Leadership 195

Leadership Training Front of House Customer Experience 195

Modern Restaurant Management

FEBRUARY 18, 2020

Third, the onslaught of opioid, vaping, and alcohol combinations have forced the restaurant industry to begin hiring completely different generations of rock star employees, in both the front and back of the house. A lot of places are also offering dine-in only specials or dishes that can only be ordered in-house.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

SEPTEMBER 15, 2020

” Following his transitional leadership role at SALIDO and NAB, Chowdhury will focus his efforts on the Bowery Engine, an early stage direct investment and incubation company that previously supported SALIDO. Founding committee members include: Bleu Adams, IndigeHub, and JBF Women’s Entrepreneurial Leadership Program Fellow.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

DECEMBER 13, 2019

On special appeal, the Board vacated the judge’s order, and remanded the case to the judge with instructions to approve the settlement agreements. We are grateful for his leadership as we brought these businesses together to create a global champion in the restaurant and hospitality software industry.” ” Caption.

Mobile Ordering 251

Mobile Ordering Catering POS Online Ordering 251

Modern Restaurant Management

FEBRUARY 19, 2020

She has also held leadership roles at Sony Ericsson Mobile Communications, PepsiCo, and Frito-Lay. ” Mailender added, “On behalf of the entire Checkers & Rally’s family, I would like to thank Rick Silva for his partnership and many years of leadership. Kelly Hopper. They are all in to help us succeed.

Franchise 305

Franchise Franchising Fast Casual Point of Sale 305

Modern Restaurant Management

DECEMBER 3, 2020

She started her career in private wealth management, serving as the Director of Client Relations for an investment advisory firm where she honed her skills for management of client relationships and true servant leadership. ” Wescott sees herself in a leadership support role, and it doesn’t go unnoticed by franchisees.

Franchise 414

Franchise Franchising Catering Online Ordering 414

Modern Restaurant Management

FEBRUARY 21, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Smok Barbeque – Bill Espiricueta and the Smok team focus on classic barbecue from across the entire country with special notes from Austin, Texas and Kansas City.

Brewery 348

Brewery Design Food Supply Equipment 348

Modern Restaurant Management

DECEMBER 12, 2019

Nathan’s Famous, Inc, hired two industry veterans, Erik Mallon and Jim Hicks, to bolster its franchise sales and development teams. "Hiring these two industry veterans helps us close out 2019 strong, and prepare for our growth plans beginning in 2020. Nathan's Brings On Franchise Experts. " Black Bear Diner Adds CMO.

Franchise 275

Franchise Franchising Loyalty Program Book 275

Paper Chase Accountancy

JUNE 24, 2025

Effective hiring practices and partnerships can improve financial management and align financial goals with operational objectives. Key Benefits of Hiring CFO Services in Hospitality Hiring CFO services in the hospitality sector brings several key benefits to the table. Learn more about our Accounting Services !

Hotels 82

Hotels Cash Management Hospitality Hiring 82

Modern Restaurant Management

AUGUST 14, 2020

“Simply put, we wanted to be part of something special. ” Carson brings 20 years of broad experience in the restaurant industry, with a special focus on franchising and real estate development at several different multi-unit brands. The Coolgreens leadership team is adaptable and full of very progressive thinkers.

Franchise 474

Franchise Franchising Kitchen Safety Food Safety 474