Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. Energy impact can be minimized with the use of energy recovery devices. Properly designed energy recovery wheels or plate exchangers can recover 60-75 percent of the air being exhausted with minimal cross contamination.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

The Rail

APRIL 6, 2025

By Destiny Clarkson, Contributor As much as meal quality, guest retention determines the success of a restaurant. The Power of Personalized Communication Developing close connections with your guests calls for frequent, customized contact that makes them appreciated and noticed.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. Today, more guests expect special treatment – they want to have more of their needs anticipated before they even have to ask.

2023 474

2023 Guest Recovery Customer Service Back of House 474

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. With technology those orders could be processed in seconds. With a reduced team rushed off their feet, the time spent creating a guest experience through engagement can get lost.

Mobile Ordering 466

Mobile Ordering Ordering Front of House Guest Recovery 466

Modern Restaurant Management

JULY 30, 2020

How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? After all, people are an organization’s greatest asset – and the key to speeding recovery and emerging stronger from these uncertain times.

Guest Recovery 471

Guest Recovery Food Safety Fine Dining Management 471

Modern Restaurant Management

NOVEMBER 8, 2023

But the expectations of guests and owners did not change. Invest in innovative technologies for all areas of operation in a way that makes your operation more efficient. At the same time, we must not forget to allocate support to areas where actual guest experiences are created. Even dress codes are more relaxed.

Recruiting 474

Recruiting Guest Recovery Advertising Food Supply 474

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Along with furthering their technological investments, operators are also altering their physical restaurant locations to cater to delivery. 55 percent plan to add more space for pick-up.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

JUNE 25, 2021

The key to preempting them is to remove the human element from the equation—through technology. The bottom line is that as restaurants add more takeout and delivery to their plates— and as they see a return of guests to their dining areas—they need to take food safety risks off the table. Extending Staff Capabilities.

Food Safety 508

Food Safety Delivery Kitchen Safety Food 508

Modern Restaurant Management

JULY 30, 2020

How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? After all, people are an organization’s greatest asset – and the key to speeding recovery and emerging stronger from these uncertain times.

Guest Recovery 406

Guest Recovery Food Safety Fine Dining Management 406

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Appropriate spatial distancing practices through visual cues, physical alterations and adaptive technology. Available and emerging technology.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

MAY 13, 2020

Just as owners and HR personnel put new hires through a background check, vendors and technology partners need to be put through similar evaluations. Following the steps below won’t guarantee that a restaurant will be safe, but they are important places to start. Put Partners Through a Background Check.

Website Management 530

Website Management Guest Recovery Customer Service POS 530

Modern Restaurant Management

SEPTEMBER 30, 2020

The importance of making guests feel comfortable. Incentivize guests to choose your restaurant. Restaurant operators should also focus on remarketing to guests through email or other means, as well as offering return visit incentives to keep customers coming back. Small Business Recovery.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

APRIL 27, 2020

The program will offer access to technology, marketing, and loyalty platforms, as well as pro bono business consulting and multi-disciplined operational and psychological support, to help local restaurants keep their businesses intact and survive in the current challenging economic environment. Socialincs, Inc.,

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

JANUARY 15, 2021

. “The growth at service providers like 7shifts are lagging indicators of what’s really starting, which is a massive technological adoption phase throughout the industry," said Jordan Boesch, CEO. "The “Guests appear to have opted for either QSRs or Fine Dining over FSRs in 2020. percent of sales in 2020.

2021 423

2021 Fast Casual Fine Dining Point of Sale 423

Goliath Consulting

DECEMBER 6, 2020

With the industry’s recovery expected to be sluggish, some even estimating that the full recovery could take years (1), there’s little doubt that this trend of off-premise dining will continue to grow in 2021. Integration of AI Technology. Restaurants are battling for digital supremacy as COVID rages on,” wrote Klein (10).

2021 286

2021 Mobile Ordering Food Food Safety 286

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Restaurant operators are focused on cost control and need easy-to-use technology for a better employee experience and more significant data-driven insights.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

SEPTEMBER 23, 2020

Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. “Our technology connects the dots between billions of food data points across restaurant menus, online recipes and social media. SpotOn Executive Team.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

APRIL 27, 2020

The program will offer access to technology, marketing, and loyalty platforms, as well as pro bono business consulting and multi-disciplined operational and psychological support, to help local restaurants keep their businesses intact and survive in the current challenging economic environment. Socialincs, Inc.,

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

JULY 14, 2020

With a QR code, guests can easily scan the code safely from their own device and join the waitlist through DineTime. QSR Automations CEO Lee Leet said, “As the restaurant industry continues recovery efforts from the pandemic, we’re going to see more and more social distancing measures required. ” Resetting America.

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

AUGUST 17, 2020

Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers. "But while consumers are anxious to get back out there to eat, they come with new expectations on everything from menus to the technology used to increase safety. Read more in the latest Restaurant Guest SatisfactionSnapshot.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Goliath Consulting

JUNE 15, 2020

The reality is everyone has to adjust in some capacity but everyone is very focused on the guest’s experience still and that will get them far” (5). As such, communication and transparency is a necessary component of recovery. “Slimming things down a bit and having alternative solutions will help [brands] survive.

Supplies 311

Supplies Food Supply Sourcing Guest Recovery 311

Modern Restaurant Management

JULY 30, 2021

With our industry leading technology partners like OIo, Thanx, Dolce Software, Ctuit, COGS-Well, MomentFeed, Tattle, Plate IQ, Givex and Revel Systems, we feel very confident about our tech stack to help support our growth.”

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Modern Restaurant Management

MAY 5, 2021

The study also uncovers consumers’ QSR competitive positioning, brand preferences, delivery trends, and use of new technology. Matthew Crompton, CGA’s Client Solutions Director, Americas said: “Recovery is well and truly here, and for many states sales may be close to returning to normal levels.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Lavu

MARCH 7, 2025

How Technology Helps with PCI Compliance With 37% of quick-service restaurant customers using debit cards and 33% using credit cards, having strong technological protections in place is crucial to safeguard sensitive payment data. Separate networks for payment processing and guest WiFi to enhance security.

POS 78

POS Guest Recovery Document Audits 78

Modern Restaurant Management

FEBRUARY 28, 2020

Guests may enjoy a variety of seating arrangements, two bars, as well as private cabanas and daybeds offering bottle service and other five-star experiences. With the ability to cover and heat all areas, AQUAlounge will ensure a comfortable guest experience while sipping cocktails, dining or relaxing on the water.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

MARCH 8, 2024

Overall, “large parties,” or a party with eight or more guests, had a +2 percent increase in same-store transactions in Q4 2023 compared to Q4 2022. Cheers to 2023: Overall, restaurant and bar guests drank approximately +11 percent more alcohol in Q4 2023 compared to the average for Q1 through Q3 2023.

Catering 251

Catering 2024 2023 Guest Recovery 251

Modern Restaurant Management

NOVEMBER 5, 2019

This edition of MRM News Bites features McDonalds, the Food Waste Reduction Alliance, OpenTable, Ordermark, Hudson Group, Hakkasan Group , Waitr and Checkers, ICV Partners, Restaurant Technologies, Diebold Nixdorf and Alto-Shaam. This frees up time to focus on guests, while the features do the hard work on their behalf.

Waste 253

Waste Food Leadership Customer Service 253

7 Shifts

DECEMBER 9, 2020

In a webinar as part of Toast’s Restaurant Recovery Series , co-sponsored by 7shifts and our trusted partners at XtraChef , we gathered restaurateurs from around the country to discuss new ways of managing staff, new service and compensation models, and how COVID-19 has impacted their business. When they reopened, it was with 75% less staff.

Webinar 195

Webinar Guest Recovery Kitchen Safety Online Ordering 195

Foodable

JUNE 22, 2021

12: PAR Technology" on Spreaker. PAR Technology is a global restaurant tech company and platform that creates innovative technology and hardware for operators to build their business and strengthen the bond between the restaurant and the guest. Listen to "Changing the Culture | Season 3, Vol.

Technology 87

Technology Guest Recovery Point of Sale Hospitality 87

Foodable

JUNE 19, 2020

Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. Barron and McEnery explore the potential changes coming to the casual dining sector, and consider the manner in which guest service may evolve to meet those new needs.

Guest Recovery 52

Guest Recovery Dine-in Casual Fine Dining 52

Hot Schedules

SEPTEMBER 8, 2021

A mid the tumult of a chaotic global hotel market, brands of all sizes are reckoning with myriad unexpected factors — worldwide supply chain disruptions resulting in temporary inflation , nationwide labor shortages confining operations, and regional lingering restrictions limiting growth — each making the global recovery slower than expected.

Hotels 147

Hotels Inventory Guest Recovery Leadership 147

Modern Restaurant Management

SEPTEMBER 27, 2024

This might include offering competitive compensation packages, enhancing workplace culture, and leveraging technology that allows for more efficient hiring processes. Tock businesses that offer more than standard reservations see an average of 80 percent more repeat guests. Recruitment costs in food services rose by 13.10

Food Truck 251

Food Truck Fast Casual Food 2024 251

Foodable

MAY 25, 2021

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” sit down with Phil Crawford , the chief technology officer of CKE Restaurants , to explore the ongoing digital revolution in the restaurant industry. and Hardee’s.

Guest Recovery 91

Guest Recovery Hospitality Technology Franchise 91

Restaurant365

DECEMBER 11, 2020

Your cash flow may have been tight in 2020, so 2021 is the time to focus on your cash flow recovery and next steps. The POS software data on the profitability of your takeout, delivery, and in-house dining can help you create strategies for your recovery, from labor hour allocation to purchasing takeout containers for delivery.

2021 136

2021 Cash Management Management Management 136