Modern Restaurant Management

DECEMBER 23, 2020

Some trending concepts over the past several years have included more open seating, high ceilings, and exposed structure concepts. As restaurant owners in Florida, patio seating can be seen as a less than desired component to our space specifically in the spring and summer months. Getting Creative with Outdoor Space.

Design 539

Design 2021 Outdoor Brewery 539

Modern Restaurant Management

AUGUST 16, 2021

They remind us not only that there are great people out there, but also that many of them work for us! When the chef and general manager found this out, they immediately jumped into action. They showed her how to clean the affected area and change her bandages, and they made sure she was taking her medication properly.

Front of House 520

Front of House Cash Management Back of House Hiring 520

Modern Restaurant Management

OCTOBER 1, 2024

Digital platforms can help time-strapped operators address their historically difficult questions by minimizing operational complexity, giving their crews more time to assist guests, and providing staff with the freedom to accomplish more in both the front and back of the house. ” Mix more drinks or turn more tables?

Bar 449

Bar Operations Back of House Front of House 449

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

Menu 482

Menu Seasonal Menu Front of House Café 482

Modern Restaurant Management

SEPTEMBER 21, 2020

In a typical month, we used to help restaurants seat over four million diners. Instead of panicking about the unexpected roadblock, he calmly embraced having to take a detour because he knew his final destination hadn’t changed. They knew Yelp could do more than just help them seat diners. Neither did mine.

Front of House 488

Front of House 2009 Reservations Website Management 488

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. You will take guest temperatures, if, and when, allowed. Here's some of their advice. Even though they have ?less

FOH 539

FOH Kitchen Safety BOH Food Safety 539

ChowNow

FEBRUARY 13, 2025

With a modern cloud-based POS, restaurants can streamline order taking, reduce human error, and improve the overall speed of service. Many systems now offer mobile ordering capabilities, allowing servers to take orders tableside or giving guests the ability to order and pay directly from their phones. Consider your budget.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

MAY 7, 2020

We’ve already been following enhanced hygiene protocols and taking the temperature of all employees who enter the market. “Our findings indicate that, while people are most interested in going to restaurants again, they also do not want to go out too early,” stated said Alan McKeon, president and CEO of Alexander Babbage.

Food Safety 511

Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

FEBRUARY 16, 2021

As President of the Food & Delivery segment of Novolex, I’ve had a front seat to these dramatic changes, and to the challenges facing the industry as it struggles to survive and adapt. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 Alcohol To-Go Will Expand.

Food Safety 558

Food Safety Recycling Restaurant Law Front of House 558

ChowNow

APRIL 11, 2025

To really get the most out of your tablets, you need to be strategic about how you choose them, use them, and train your staff. Before you spend the money and roll out a dozen new tablets across your front of house and kitchen, its worth asking: Are these things actually built for the job?

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Culinary Cues

DECEMBER 8, 2022

The anxiety building up to a full house in the hotel packed with a series of food events has made it impossible to relax. Well, here we go. I haven’t slept much at all over the past few days and certainly won’t until the weekend is over. The preparation has been mind boggling, now we just have to execute. Things looked good.

Front of House 449

Front of House Back of House Seating Food Truck 449

Modern Restaurant Management

MAY 7, 2020

” As consumers begin to eat out again when restaurants reopen, the question will be less about the food, and more so about what steps the restaurant has taken to ensure the health and safety of guests. COVID-19 has left no industry untouched, but none more devastated than the hospitality industry. and abroad. and abroad.

Food Safety 480

Food Safety Mobile Ordering Front of House Seating 480

Modern Restaurant Management

JULY 21, 2020

However, it’s equally important to also take a long-term strategic approach to the Coronavirus. With reduced seating mandate, excellent take-out options can make all the difference to the continued success of the restaurant. As restaurants begin reopening, there are pressing and immediate concerns. Plan Wisely.

Kitchen Safety 465

Kitchen Safety Food Safety Front of House Technology 465

Modern Restaurant Management

DECEMBER 1, 2021

Front-of-House. Henry takes his phone, scans the QR code, and indicates that he’s arrived. Speaking of the host stand, let’s take a deeper look at your guest and waitlist management technology. Perhaps you’re a large restaurant chain that has locations all over the country? Contactless Technology.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

JULY 13, 2020

People have been both eager and hesitant to venture back out into the world as stay-at-home orders have lifted. As consumers cautiously begin to eat out at local restaurants, this new model will likely remain popular. "COVID-19 has disrupted, and will likely continue to disrupt, business models and plans.

Consumer Goods 539

Consumer Goods Food Safety Hiring Customer Service 539

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

DECEMBER 10, 2021

Providing top-quality food and service should remain your restaurant’s foremost priority, but you also need to get the word out and attract new customers. While you are waiting to be seated, the hostess fans out a deck of cards containing four jokers. If you pull a joker, the meal is on the house. Net result?

Marketing 567

Marketing SEO Front of House Website Management 567

Modern Restaurant Management

SEPTEMBER 30, 2022

With cloud-based tools that streamline your deskwork, you can get out of the office and run your restaurant from the floor. As managers, our foundation was built in the front-of-house as servers, bartenders, or hosts (even if we started out in kitchen.) The Many Benefits of Being on the Floor.

Technology 493

Technology Front of House Tip Distribution Back of House 493

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. We may complain about the guest who is taking loads of pictures of their food and posting them on Instagram, but deep inside we get a bit of a rush when it happens.

Front of House 474

Front of House Customer Experience Dine-in Workshop 474

Modern Restaurant Management

AUGUST 19, 2020

" Take a listen here to learn about Scott Patterson's entrepreneurial venture into the world of coffee and reach out to Castiglia with any topic or guest suggestions at bcastiglia@modernrestaurantmanagement.com. . "We The Main Course. Restaurant of the Future Panel. 20 at 4 p.m. Brands Inc. for approximately $25 million.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Culinary Cues

APRIL 1, 2024

Outside people went about their day, never giving mind to the effort, dichotomy of characters, hustle, stress, and complexity of what takes place in the “back of the house” at a twelve hundred room hotel. Chefs are often nostalgic. We all have our particular missions that do not include small talk.

Back of House 421

Back of House Kitchen Safety Hotels Front of House 421

Modern Restaurant Management

DECEMBER 14, 2022

Food preparing robots are helping restaurants execute cooking tasks more efficiently, shaving valuable seconds off the time it takes for an order to reach a customer. How important are robotics/automation to the restaurant industry now and how do you see their impact in the coming years?

Front of House 450

Front of House Customer Service Customer Experience Entertainment 450

QSR Automations

JANUARY 16, 2025

They provide guests a first impression of your restaurant; it’s where hosts greet guests, check-in reservations, provide quotes for the waitlist, rotate sections to avoid overworking serv ers , pace seating to avoid overwhelming the kitchen, and direct off – premise s guests and delivery drivers to pick up their orders.

Front of House 52

Front of House Operations Back of House Reservations 52

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. If your restaurant isnt showing up in search results, maintaining strong reviews , or engaging on platforms like Instagram and TikTok, youre missing out on a huge segment of potential diners.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

JANUARY 23, 2025

We searched high and low for every restaurant event idea out there, then boiled them down to what we believe are the most exciting and effective restaurant events to keep regulars ecstatic and new customers talking. You can start by ruling out events that wont fit your venue. First, ask what type of event would best fit your venue.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Culinary Cues

AUGUST 4, 2022

People do care about value and once the splash of being able to get out of the house wears off, value assessment will be paramount once again. When I read an article the other day about BMW charging a subscription fee for heated seats in their cars, I thought: “Where are we going with this?” Well then – what will?

Front of House 429

Front of House Back of House Coaching Customer Service 429

7 Shifts

NOVEMBER 24, 2024

How do you balance seating arrangements to maintain fairness and efficiency? What steps do you take to handle special seating requests, such as accessibility needs? What strategies do you use to communicate with servers effectively to manage seating flow? How do you ensure guests feel welcome when they arrive?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

7 Shifts

JULY 28, 2021

Your bartender forgetting to make a drink for one of your tables or your server bringing a plate to the wrong table is all it takes to throw off the rhythm of your staff. At times, it's a civil war between your front-of-house and back-of-house teams. It's time to bust out that clipboard and write a checklist.

Communication 430

Communication Management Management Front of House 430

Modern Restaurant Management

JANUARY 11, 2024

It doesn’t matter if you have been in the restaurant industry for a decade or are just starting out, running a successful restaurant can be a stressful task. Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy.

Management 417

Management Management Back of House Customer Service 417

Culinary Cues

MAY 23, 2021

They are, at least in part – etched into our brains from those early days in English Composition class – lines that stand out as an umbrella statement that encompasses a point in time from yesterday or today. We can easily apply Dickens profound human summary to the state of the restaurant industry today.

Guest Recovery 450

Guest Recovery Front of House Employee Relations Food Truck 450

Modern Restaurant Management

OCTOBER 22, 2020

New restaurant and food businesses are opening at pre-pandemic levels, with the number of new openings increasingly more in line with 2018 and 2019 volumes, according to third quarter data for the Yelp Economic Average (YEA) report. business openings and reopenings, as well as consumer interest trends via search data, page views, reviews and photos.

2019 495

2019 Food Supply Food Truck Outdoor 495

ChowNow

FEBRUARY 28, 2025

Whether its takeout, delivery, or even in-house orders via QR codes, customers want a seamless and convenient way to order online. Phone orders are prone to human errormisheard items, incorrect addresses, and unclear special requests are all common issues with manual order taking. billion in revenue. You keep more of your profits.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

APRIL 20, 2020

Furthermore, some seats may need to be removed for a period of time so that customers feel a comfortable sense of separation and aren’t too close to each other. Furthermore, some seats may need to be removed for a period of time so that customers feel a comfortable sense of separation and aren’t too close to each other.

Customer Service 459

Customer Service Training Front of House Dine-in 459

7 Shifts

SEPTEMBER 16, 2020

Take a look for yourself: View this post on Instagram Did y’all ever get a chance to watch our house rules that @heymisszarah, @kaileemykels and @jessicalwhor helped out together for us? If you haven’t been out to see us yet, what are you waiting on, Mary?? No mingling with other tables.

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

Modern Restaurant Management

DECEMBER 21, 2022

As brands place emphasis on creating a meaningful guest experience, robotics companies offering tools such as tech-enabled order taking or serving, should stop calling themselves ‘robotics’ as it will likely steer some operators, consumers and investors away. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

JUNE 12, 2024

For a deeper dive, Modern Restaurant Management (MRM) magazine reached out to Yevgeni Tsirulnik, SVP, Innovation and Incubation at Toshiba Global Commerce Solutions How should restaurant operators approach digital investments moving forward? The report, which surveyed 127 restaurant executives across the U.S.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

EATER

JUNE 26, 2020

And yet more business didn’t translate to more staff: The 200-seat restaurant still employed fewer than half the workers it had before the pandemic. And yet more business didn’t translate to more staff: The 200-seat restaurant still employed fewer than half the workers it had before the pandemic.

Front of House 322

Front of House Back of House Guest Recovery Loyalty Program 322