EATER

FEBRUARY 28, 2023

He opened the buzzy 15-seat Brooklyn restaurant, one of Eater’s Best New Restaurants of 2022 , after winning the city over with a dinner series called Iya Eba in the late summer of 2020. “I Wara can be found in the north and north-central areas of Nigeria, the latter of which is the region veteran chef Ayo Balogun hails from. It’s important.”

Fine Dining 335

Fine Dining Fast Casual Dine-in Presentation 335

Modern Restaurant Management

APRIL 24, 2025

Mother’s Day reigns queen as the largest dining-out holiday of the year, with Americans projected to spend around $35.7 Music Drives Dining Performance Music is the invisible host. Yet, many restaurants either throw on a random playlist or forget music altogether, missing a crucial opportunity to elevate the dining experience.

License 251

License Fine Dining Customer Experience Dine-in 251

Modern Restaurant Management

JUNE 27, 2025

With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. Additionally, customer satisfaction with full-service restaurants varies significantly depending on the type of purchase experience (dine in, carry out, or delivery). At the same time, U.S.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Lavu

MAY 30, 2025

By optimizing how quickly tables are cleared and reseated, restaurants can serve more guests during peak hours and improve overall profitability. In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

MAY 24, 2023

For example, the host stand was custom-built to allow for multiple people to operate the front of house simultaneously and the 3,000-bottle wine cellar rises two stories high and serves as the backdrop for the school’s wine appreciation class. All the furniture within the space is designed to be mobile and flexible.

Design 419

Design Fine Dining Front of House Seasonal Menu 419

Modern Restaurant Management

AUGUST 16, 2021

One of the fine dining operations that I consult with had a contest for selling the most chef specials, with the prize being that the chef would personally make the winner any item on the menu for dinner. Imagine you have a restaurant that seats 120 and you have only one bartender and one server to handle the front-of-the-house.

Front of House 520

Front of House Cash Management Back of House Hiring 520

Lavu

OCTOBER 13, 2023

It is calculated by dividing the number of guests served by the number of tables available during that time period. For example, if a restaurant has 10 tables and serves 30 guests in a four-hour period, its table turnover would be 3. This should include all tables available for seating customers.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Modern Restaurant Management

APRIL 20, 2022

The 1950s saw the birth of the first idealized vending machine , an enormous construction made of metal and glass that served thousands of city-dwellers each day and night. The machine served sandwiches, wine, and coffee, and was considered a great success. No waiters, just steaming plates and a glass door that's opened by a coin.

Mobile Ordering 537

Mobile Ordering Food Order Employee Relations Customer Service 537

Modern Restaurant Management

APRIL 22, 2022

Different innovative payment methods are being leveraged to increase food services efficiency in fast-food joints to fine dining. Everything in restaurants is about speed: How quickly can they get customers in, out, and seat another table? In-app pre-ordering solutions to help with food waste.

Technology 492

Technology Mobile Ordering Customer Service Food Order 492

Modern Restaurant Management

APRIL 22, 2020

As the largest rare wine retailer and wholesaler in the country, we work with fine dining restaurants all across the nation including many that are Michelin ranked, Wine Spectator Grand Award winners. It also may serve as a way to distinguish their operation from others. David Parker. How is Benchmark working with sommeliers?

Retail 411

Retail Seating Customer Service Supplies 411

Modern Restaurant Management

JUNE 30, 2023

Keeping brand integtrity, the interior featured a walk-up counter, digital menu boards and condensed seating/waiting areas with TVs. Burying this information in fine print at the bottom of the menu or not putting it anywhere at all can quickly drive customers away and become a social media nightmare in an instant.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

SEPTEMBER 11, 2020

Restaurant segments represented include fine dining, casual dine, fast casual, quick service restaurants and bars. While consumers are eager to return to restaurants, their health and safety concerns continue to hold them back, as 80 percent say they are either very or somewhat concerned about dining in a restaurant.

Fine Dining 507

Fine Dining Fast Casual Innovation Employee Relations 507

Modern Restaurant Management

MAY 21, 2020

If your customers expect you to offer a fine dining experience, they won’t be pleased to know that you’ve upturned your entire restaurant. Identify your most well-received dishes and continue to serve them. Also, depending on your local regulations, expand restaurant seating to ensure as much space as possible.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

7 Shifts

AUGUST 26, 2019

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— Sure, you may have a certain number of seats, but service duration is variable. If you're under capacity, demand is low with lots of available seating. What is Restaurant Revenue Management?

Management 408

Management Management Airlines Customer Service 408

EATER

AUGUST 31, 2022

Any fine dining restaurant should look at this bathroom as aspirational.”. Justice asked her Instagram followers what they wanted to see at HAGS, and responses piled in: soft lighting, calming music, seat warmers. That’s what we mean when we say ‘fine dining,’” read the restaurant’s Instagram post.

Fine Dining 361

Fine Dining Brewery Kitchen Safety Small Business 361

EATER

JUNE 4, 2024

Say bonjour, always Whether it’s at the post office, a boutique, or a fine dining restaurant, say “bonjour” to every single person you interact with. For hotspots like Septime or Frenchie , you should call or check online weeks ahead; for more casual dining, call a day or even just a few hours in advance.

Fine Dining 300

Fine Dining Reservations Seating Online Ordering 300

Modern Restaurant Management

FEBRUARY 18, 2020

Vetting dining room, bar, and kitchen staff over the next decade will require probing more during job interviews, seeking candidates with more responsible lifestyles, advanced educational aspirations, and other evidence of a disciplined, drug-free work ethic will become even more of an HR imperative. Of course, people will always dine out.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

ChowNow

FEBRUARY 21, 2025

The Different Types of Restaurant Apps (With Examples) Each of these restaurant apps serves a very specific purpose that will make operating your business significantly easier. A packed dining room is great, but without the right system, long wait times and disorganized seating can lead to frustrated customers and lost business.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Culinary Cues

SEPTEMBER 15, 2022

Unfortunately, dining out and finding the right place to work is oftentimes a wishful roll of the dice. When a destination welcomes more people than there are restaurant seats then even the mediocre seem to thrive but check back in a year or two and you will probably find a new owner, a new concept, and a different shot at success.

Fine Dining 449

Fine Dining Front of House Customer Service Customer Experience 449

7 Shifts

AUGUST 20, 2024

However, with fewer customers dining out weekly , restaurants must ensure that they can serve each diner quickly and satisfy them enough that they’ll want to return. Tracking and implementing strategies to improve this metric will allow you to maximize your dining space and generate more revenue.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

SpotOn

JANUARY 14, 2025

  “Back in the day, you were served a restorative—a soup made from barley and onion with beer or whatever herbs you had at the time,” says Gordon. For the last 12 years, she worked in hospitals serving the senior community in particular. “This restorative became the modern restaurant.

Front of House 98

Front of House Operations Back of House Seasonal Menu 98

Modern Restaurant Management

APRIL 20, 2023

The original design is a heavy timber replica of a six-beam Haida house—a traditional style of building by the Haida Tribe—which opened in 1939 as a Native American curio shop before serving as a restaurant space starting in 1945. That said, maximizing restaurant operations and efficiency is an important part of our work.

Back of House 419

Back of House Design Fine Dining Customer Experience 419

Modern Restaurant Management

MARCH 3, 2023

" Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal."

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Yelp’s diners seated data shows significantly more people are dining-in at restaurants. Yelp's Economic Impact Report. Ecolab chairman and CEO.

2020 450

2020 Travel Food Safety Consumer Goods 450

Restaurant Business

JUNE 5, 2025

He reportedly pled guilty to a charge of simple battery and was ordered to undergo substance abuse testing, complete a violence program and pay fines. Konro is a Japanese-inspired concept known for a 10- to 14-course tasting menu, served at a chef’s counter with only 10 seats.

Fast Casual 147

Fast Casual Leadership 2025 Loyalty Program 147

Modern Restaurant Management

DECEMBER 13, 2019

So, are waiting staff critical to the dining experience? And what approaches are restaurant businesses using right now to serve customers without servers? Runners deliver the food, but diners must find their own seat, get their own water from a stand and, if they fancy more wine, go back to the counter to order it.

Customer Service 319

Customer Service Customer Experience Seating Food Order 319

Modern Restaurant Management

JANUARY 12, 2022

43 percent plan to add an outdoor on-site dining space. "What More than half (55 percent) said they were fed up after five minutes of waiting for food in a drive-thru, and 54 percent were annoyed waiting more than 10 minutes for food while dining at a restaurant. 55 percent plan to add more space for pick-up.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

7 Shifts

JUNE 4, 2021

For fine dining, around 30 percent. Whereas a bakery or pizzeria's most costly ingredients maybe cheese or chocolate, a fine-dining restaurant's could be shellfish and top-of-the-line beef. For table turnover rate, you need the following information: Number of parties served in a given period. Sales per labor hour.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

FEBRUARY 28, 2020

With so many amazing new dining and entertainment experiences emerging around the world, it feels good to be a part of that revolution and to bring something unique back to San Diego.” Hunter also has plans for a robust dining program in partnership with San Diego’s top restaurants and caterers.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

JUNE 1, 2020

In New York, California and Illinois, even as the on-premise space remains closed (for in-outlet dining/drinking), sales velocity continues to improve week-over-week, as both the market and consumers continue to adapt to the new trading style. Consumer demand is strong in states that have started reopening to dine-in.

2020 324

2020 Food Safety Online Ordering Point of Sale 324

ChowNow

MARCH 27, 2025

For example, if youre serving a burger, youre not just tallying up the beef and bunyoure also including the pickles, onion, aioli/mayo, cheese, lettuce, and even the side of fries. Underpricing or overpricing menu items and how to find the right balance If your prices are too low, you might fill seats but still struggle to turn a profit.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

7 Shifts

NOVEMBER 1, 2022

Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is. Maybe it's how you cook or serve the food, like at Benihana. Or maybe it's unique to your area—like being the only fine dining spot in town. Do they prefer takeout or dine-in?

Seating 221

Seating Email Marketing Marketing SEO 221

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

DECEMBER 4, 2019

What’s on our collective horizon for the future of dining? Outside of fine dining establishments (which constitute only a small percentage of restaurant businesses), customers no longer want to be dependent on a host to seat them or a server to take their order or process their payment. Lifestyle Technologies.

Fast Casual 307

Fast Casual Customer Experience Point of Sale Mobile Ordering 307

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Shasta, California.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

7 Shifts

DECEMBER 16, 2020

The Snug is a bar-forward restaurant in San Francisco serving modern California comfort food, cocktails & craft beer offered in chic, comfortable quarters. Outdoor dining One way they evolved their operations was by taking advantage of San Francisco’s new shared spaces program to extend their dining outdoors in order to keep revenue up.

Back of House 284

Back of House FOH Front of House Point of Sale 284

EATER

SEPTEMBER 29, 2023

Martha Cheng Hy’s Steakhouse was synonymous with Calgary dining in the 1950s, but as Canadian tastes have changed over the decades, a Waikīkī offshoot has become a time capsule of the iconic original It wasn’t long after opening in downtown Calgary in 1955 that Hy’s Steakhouse became synonymous with Alberta food culture.

Back of House 318

Back of House Fine Dining 2011 Dine-in 318