Restaurant Business

JUNE 11, 2025

In addition to delivery, it now offers software such as online ordering and mobile apps, and will soon add reservations and marketing tools with the pending acquisition of SevenRooms. “At News marketing delivery technology Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains.

Advertising 228

Advertising Fast Casual Social Media Leadership 228

ChowNow

FEBRUARY 12, 2025

The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it. Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. We now live in a digital-first world.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JULY 22, 2021

The COVID-19 pandemic forced both sides to embrace new digital communication tools for making reservations and placing orders. Apart from always being more profitable, large fast casual chains could exploit the situation and simply buy out the out-of-business bistros located at the nicest downtown corners.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. Last month, DoorDash announced plans to acquire reservations and marketing service SevenRooms for $1.2 Is that a good thing for restaurants? By Joe Guszkowski on Jun. These days, it is starting to look more like a hub.

Leadership 185

Leadership Advertising 2025 Reservations 185

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. When online reservations first arrived, plenty of restaurants scoffed at the idea of axing customer interaction.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022.

2022 518

2022 2030 Recruiting Food Supply 518

Modern Restaurant Management

MAY 1, 2020

Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Restaurant Industry Consumer Perspectives. In the U.K.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

MAY 5, 2021

Casual Dining velocity has grown by 158 percent over the same period, suggesting many of the Casual Dining business models were able to maintain sales to some degree through pandemic restrictions. In fact, 30 percent of recent casual dining visitors think there is an opportunity to improve the quality of the beverage offer.

2021 490

2021 Coupons Loyalty Program Fast Casual 490

Lavu

MAY 30, 2025

There are numerous ways to improve your table turnover rate, such as implementing efficient reservation systems, optimizing menu design, and training staff to handle table management effectively. Turnover rate may be higher in fast-casual or quick-service restaurants compared to fine-dining establishments.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

SEPTEMBER 27, 2024

Fast-Casual Fast Growth Rising prices in recent years have evidently been good for someone: Fast-casual restaurants. ” That report finds that, through the first half of 2024, fast-casual restaurants saw visit growth of 3.2 The fast-casual burger chain increased prices by 2.5

Food Truck 251

Food Truck Fast Casual Food 2024 251

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. This movement toward more sustainably sourced food in both our fast-casual and fine dining restaurants will continue to expand in the future.

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

Modern Restaurant Management

MARCH 3, 2025

We were entering the saturated fast-casual burger space and knew we needed to make an impact. Reservation and waitlist data optimize staffing, table turnover, and guest flow for a seamless experience. One example is Harriet’s Hamburgers in Charlotte, NC, top photo. Finally, data also drives marketing impact.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. Restaurant customers do everything from their phones.

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

ChowNow

JANUARY 23, 2025

Using a guests namewhether in greetings, reservations, or loyalty program interactionscreates a sense of familiarity and respect. Servers or managers can casually inquire, How was everything today? Keep surveys short and easy to complete, and train your staff to ask for feedback casually during interactions.

2025 195

2025 Loyalty Program Operations Email Marketing 195

7 Shifts

DECEMBER 18, 2023

Many fast food chains already have successful kiosk setups, with McDonald’s being the most prominent. Reservation tracking If your restaurant accepts reservations, you’ll need a tracking tool to manage them. Reservation-tracking tools allow customers to make and edit reservations online.

Management 397

Management Management Email Marketing Reservations 397

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

EATER

JUNE 4, 2024

The only hard and fast rule? Make reservations. For restaurants that accept reservations, reserve. Even a casual corner bistro can easily book up. How far in advance you’ll want to reserve depends on the restaurant. To phone in the reservation yourself, always begin with “bonjour.” at 20 o’clock.)

Fine Dining 301

Fine Dining Reservations Seating Online Ordering 301

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. Let’s say you run a fast-casual restaurant.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

JANUARY 31, 2025

1 Last Minute Planners, We Got You : Last year, 28 percent of Valentine’s Day reservations were made within 48 hours of dining.3 Fast-casual visits overall were down 3.8 3 For those who leave things to the last minute, searching by date and time on OpenTable will save dining heartache. percent in December and 11.3

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

FEBRUARY 18, 2020

In the short term, it’s QSR that will experience labor improvement, then fast-casual. My prediction is you’ll see a split here between a mobile-ordering track versus an old-school approach with cash only bar / restaurants popping up with cult followings, that can abandon reservations all together.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

APRIL 11, 2022

Of these, one of the biggest challenges facing independent, franchised and fast-casual restaurants is staffing. Sharing a well-told story of supporting workers in difficult times can provide a significant uptick in reservations and overall patronage. Don’t underestimate the power of sharing your story.

Healthcare 508

Healthcare Cash Management Social Media Recruiting 508

7 Shifts

AUGUST 20, 2024

Fast food Fast casual restaurants typically have the highest table turnover rates since they focus on quick service and efficient operations. Casual restaurants Casual restaurants have lower turnover because they typically offer a more relaxed dining experience, with customers spending more time at their tables.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

EATER

JULY 11, 2022

at Shukette, the group’s latest addition, are full up for the next three weeks on Resy, the reservation-making platform. That happens minutes after reservations open at 9 a.m. From what she’s seeing, the reservations in the city are more in demand now than they were even in 2019. Lucia Pham /Eater. each day, explains Freeman.

Front of House 246

Front of House Reservations Fine Dining 2022 246

Modern Restaurant Management

JANUARY 9, 2020

parent company of fast-casual restaurant chain The Habit Burger Grill, for approximately $375 million in a cash transaction. “As a fast-casual concept with strong unit economics, The Habit Burger Grill is a fantastic addition to the Yum! Beefing Up with Habit Acquisition. Brands, Inc. and internationally. .”

Fast Casual 282

Fast Casual Online Ordering Customer Service Employee Relations 282

EATER

DECEMBER 1, 2023

Illustration by Bea Hayward Once a luxury reserved for posh dinners, fish roe has become the snack du jour at restaurants across the country — and it’s blurring the lines between casual and formal dining Caviar has gone on a journey over the past few years. Restaurants are trying to be everything everywhere, all at once.

Fast Casual 319

Fast Casual Fine Dining 2008 Pricing 319

Modern Restaurant Management

DECEMBER 27, 2023

Even though cooling inflation is a positive, it’s still running ahead of the Federal Reserve’s 2 percent target and has not yet resulted in relief on costs. Quick service, fast casual and bars and taverns have exceeded where they were in February 2020. Dealing Better with Labor Pains The industry needs more people.

2024 294

2024 Insurance Recruiting Restaurant Law 294

Modern Restaurant Management

NOVEMBER 19, 2019

Starbucks Reserve Roastery Chicago, top photo, opened its doors to the public on Friday, November 15. Located on North Michigan Avenue and Erie Street on Chicago’s Magnificent Mile, the opening of Chicago Reserve Roastery marks Starbucks sixth global Roastery and third location in the U.S. Oregon Convention Center.

Delivery 322

Delivery Reservations Customer Experience Retail 322

Goliath Consulting

APRIL 28, 2022

Foodservice and retail have changed vastly, and customers have more choices to choose from and are adjusting to these new and fast changes, but with excitement rather than fear. For example, restaurants can combine the experience of fine dining with fast-casual. What this means for restaurants. Let us know your thoughts.

Fast Casual 195

Fast Casual Food Truck Fine Dining Customer Experience 195

7 Shifts

MARCH 3, 2021

From converting to fast casual to offering meal kits to ghost kitchen-driven expansion, restaurants are meeting customers where they are (mostly at-home!), Fast casual is king With dining rooms effectively shut down early last year (many of them still limited), restaurants had to rethink how they would be serving hungry diners.

2021 195

2021 Fast Casual Back of House Front of House 195

Modern Restaurant Management

JUNE 12, 2020

His previous experience also includes acting as CFO and controller for numerous hospitality and fast casual brands such as Rubio’s, Carl’s Jr., Fast casual restaurants continue to outpace industry growth and we see a great deal of opportunity for business owners in this urban market.” and Del Taco.

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

7 Shifts

DECEMBER 17, 2020

The simplest way to collect customer data in a quick-serve or fast-casual restaurant is to have customers supply it on a sheet of paper at the register. For full-service restaurants, many POS or reservation systems can also help collect data for you. This applies to in-person asking as well as online forms. You have to earn it!

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

EATER

OCTOBER 1, 2024

Fast-forward 40 years to when Walton’s daughter Alice opened the Crystal Bridges Museum of American Art in 2011, making the town a destination for art lovers. 21c is the official hotel of the film festival, and it books up fast, so plan your visit accordingly. It’s worth booking reservations ahead of a visit.

2011 261

2011 Food Truck Hotels Seasonal Menu 261

7 Shifts

OCTOBER 31, 2022

Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) What type of restaurant are you looking to open? Here is where you'll want to give investors an overview of your business. you'll use, and what makes your new business special. Mission Statement.

Point of Sale 397

Point of Sale Back of House Document Download 397

EATER

FEBRUARY 28, 2023

Diners wait weeks to score a reservation, landing Dept of Culture a leading role among the small but growing class of fine dining West African restaurants across the country. Teranga’s more casual format — and that it took three years to open in the U.S. restaurant: Teranga, a counter-service spot which debuted in NYC in 2019.

Fine Dining 335

Fine Dining Fast Casual Dine-in Presentation 335

Restaurant Clicks

JUNE 27, 2021

Make a Reservation. A casual seafood restaurant serving up spectacular food, Quarterdeck has so many fingerlicking good options. Quarterdeck strongly encourages reservations, and we do, also! Call to Make a Reservation. Make a Reservation. Make a Reservation. Make a Reservation. Quarterdeck.

Fast Casual 145

Fast Casual Reservations Casual Outdoor 145

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. For fast-casual and quick-service restaurants—no more lines. Examples of contactless payment technology.

Technology 370

Technology Front of House Social Media Back of House 370

7 Shifts

JUNE 4, 2021

Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%. Total New Customers , from your reservation tracking system. What Percentage Should Labor Cost Be In A Restaurant? Most restaurants will target a percentage of 20 to 30% of sales, though percentages do differ by industry: Quick service: 29.4%. Pizza: 31.3%.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416