Modern Restaurant Management

MAY 22, 2025

Fine dining venues benefit from understated elegance through embroidered logos on professional attire, while fast-casual concepts can leverage more dynamic graphics and color palettes to reflect their energetic atmosphere. Strategic use of color should inform uniform design decisions.

Uniforms 221

Uniforms Loyalty Program Front of House Customer Experience 221

Modern Restaurant Management

SEPTEMBER 23, 2020

Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. Brands that were positioned with the right technology, such as pizza delivery and other fast and casual outlets have thrived during the pandemic.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

SEPTEMBER 30, 2024

The modern restaurant industry has always moved fast, but the pace continues to accelerate. At the same time, QSRs and fast casual establishments are turning to technology to improve operations and customer interactions as they continue to increase output. Take fast casual and drive-thru for example.

2025 450

2025 Fast Casual Food Customer Experience 450

7 Shifts

OCTOBER 28, 2024

How to calculate your restaurant customer acquisition cost (CAC) As a business owner, understanding CAC is important if you want to make informed decisions about your marketing investments. For fast-food restaurants, the average paid CAC is $27, while the average organic CAC is around $9.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Modern Restaurant Management

FEBRUARY 24, 2025

The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging from fine dining establishments to fast-casual venues, breweries, and caterers. "This

2024 251

2024 2025 2023 Loyalty Program 251

Modern Restaurant Management

MARCH 18, 2024

Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences. Chef driven fast casual restaurants feed consumers’ desires for high quality menu items delivered quickly and on the go.

2024 474

2024 Food Truck Fast Casual Allergens 474

Modern Restaurant Management

APRIL 29, 2021

“We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly. He got creative on how to source employees.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. There’s no disputing that the past year has been extremely hard on the restaurant industry overall.

Fast Casual 411

Fast Casual Food Safety Loyalty Program Customer Experience 411

Modern Restaurant Management

JULY 13, 2021

As a result, quick-service and fast-casual restaurants are increasingly harnessing big data and automation to give their customers what they want before an order comes out of their mouth – or their brand’s app. But what if you aren’t the fast-food giants of the world? Hold the pickles but double-up on mayo.

Loyalty Program 531

Loyalty Program Fast Casual Customer Experience Customer Service 531

Modern Restaurant Management

FEBRUARY 28, 2020

Shake up your quick serve restaurant (QSR) and fast casual dining marketing response with voice response via smart speakers and voice assistants. Clearly, voice response technology is a cutting-edge marketing ingredient that can transform so-so fast casual dining response into star power.

Marketing 422

Marketing Fast Casual Entertainment Article 422

Modern Restaurant Management

NOVEMBER 4, 2021

One of the key functionalities within many QSR and fast casual mobile apps these days is the ability to order ahead and select curbside pickup. Brands can then take this information and retarget subsets of customers based on their behaviors and with different messaging.

Mobile Ordering 508

Mobile Ordering Marketing Menu Fast Casual 508

Modern Restaurant Management

JANUARY 2, 2024

This heightened awareness will drive consumers to actively seek information and make informed decisions to ensure their well-being. Based on what we’re already seeing from our partners, consumers want to be educated about their food to make informed buying choices: where is it from? How was the food sourced or produced?

2024 493

2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

MARCH 18, 2021

Honeygrow, the Philadelphia-based fast casual restaurant, for instance, engages customers only through image-rich digital kiosks, collapsing menu, ordering, and check-out into a single experience. Imagine menus that inform a patron which items came from BIPOC suppliers. Show less information, in bigger text.

Back of House 474

Back of House Seasonal Menu Customer Experience Fast Casual 474

Modern Restaurant Management

AUGUST 17, 2020

Quick service and fast casual segments continue outperforming full-service restaurants by a very wide margin. By June, the median company in quick service and in fast casual had increased their number of hourly employees per location compared to their pre-pandemic staffing levels. How Is Casual Dining Doing?

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

MAY 1, 2020

Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. In the U.K.

2020 480

2020 Food Safety Fast Casual Guest Recovery 480

ChowNow

FEBRUARY 12, 2025

The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it. A casual brunch spot in a college town will attract a different crowd than a high-end steakhouse in a business district. Staying on top of industry trends can help you make informed marketing decisions.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

OCTOBER 26, 2021

Equally as critical, those same third-party delivery services capture and retain valuable information about a restaurant’s customers like a customer’s order history, demographic data and meal preferences. By comparison, delivery app downloads only grew by three percent.

Mobile Ordering 546

Mobile Ordering Download Customer Experience Fast Casual 546

Modern Restaurant Management

AUGUST 6, 2024

The experience agency, who designed new restaurant prototypes for clients such as Burger King, Panda Express and Panera Bread, surveyed consumers to gain a better understanding of the current customer journey and what guests value most about the restaurant experience, particularly at casual dining and fast casual restaurants.

Customer Experience 493

Customer Experience Fast Casual 2024 Dine-in 493

Modern Restaurant Management

JUNE 18, 2020

Recognizing this shift, Freshii , a fast-casual franchise with hundreds of locations globally, created a corporate partnership that enables companies to offer meal kits and market baskets at a discount to their employees. For more information, visit Oracle's COVID-19 resource center.

Supplies 476

Supplies Innovation Food Supply Loyalty Program 476

Modern Restaurant Management

OCTOBER 10, 2024

Consider a large Mexican fast-casual chain that implemented a tuition coverage program for employees pursuing degrees in fields like agriculture, culinary arts, and hospitality. They enable employees to organize initiatives efficiently, interpret business metrics, and make informed decisions that impact the bottom line.

Education 221

Education Loyalty Program Leadership Customer Service 221

Modern Restaurant Management

JULY 22, 2021

POS systems already collect most of information on sales, inventories, staff, etc. Apart from always being more profitable, large fast casual chains could exploit the situation and simply buy out the out-of-business bistros located at the nicest downtown corners. automatically and turn them into invaluable reports.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

ChowNow

MAY 9, 2025

Youre giving just enough information to spark interest without overwhelming or confusing them. Highlighting local flavors communicates quality and makes menu items feel more special, especially on an online menu where youre competing for fast decisions. Clear, confident menu descriptions help everyone feel welcome and informed.

Menu 195

Menu Dietary Restrictions Online Ordering Mobile Ordering 195

Modern Restaurant Management

DECEMBER 16, 2020

“The challenge – and opportunity – for those in the Casual/Midscale category is to be more nimble so that they can also pivot quickly in response to changing circumstances. This information provides insights that can help brands hone in on what strategies have been particularly effective during this difficult time.

Fast Casual 363

Fast Casual Advertising Online Ordering Casual 363

Modern Restaurant Management

DECEMBER 22, 2022

On a more tactical level, it is information we hope trickles down to consumers and to legislators—at the local, state, and federal level—to help them understand that the challenges remain staggering for the industry, even though restaurants might seem full and there are no more closure constraints.

Food Supply 473

Food Supply 2023 Fine Dining Fast Casual 473

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. This movement toward more sustainably sourced food in both our fast-casual and fine dining restaurants will continue to expand in the future.

Fast Casual 391

Fast Casual Front of House Fine Dining Mobile Ordering 391

Modern Restaurant Management

SEPTEMBER 12, 2024

Data to consider includes: Demographics: Information such as gender, race, income, and age can reveal trends and patterns within specific groups. For example, customers at a steakhouse may be willing to spend more for a fancier cut of meat, versus a fast-casual restaurant customer who may prioritize paying for convenience.

Loyalty Program 447

Loyalty Program Merchandise Customer Service Customer Experience 447

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will increasingly become more reliant on using their transaction data to inform and automate their businesses. Those who traditionally favor casual dining chains with full service may trade down to fast casual while those who typically dine in fast casual may dip into lower price points at fast food.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

DECEMBER 4, 2019

They want a flexible, fast, customized, and “frictionless” dining experience — one without the “drag” of unnecessary steps or interactions. Want a lightning-fast grab-and-go experience? Well, that puts fast-casual out of the running. Too bad for you, that precludes casual-plus.

Fast Casual 307

Fast Casual Customer Experience Point of Sale Mobile Ordering 307

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

ChowNow

JANUARY 23, 2025

Website Your restaurants website is one of the first places customers will look for event information, so make sure the details are easy to find. A well-maintained restaurant website is key to keeping your customers informed and involved. Email Send out a weekly email blast telling customers about your upcoming event.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

ChowNow

JANUARY 23, 2025

The best way to accomplish this is with CRM (Customer Relationship Management) software that can track details like guests names, order history, and contact information. From exclusive discounts to updates on new menu items, emails keep customers informed and engaged. Servers or managers can casually inquire, How was everything today?

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

APRIL 10, 2020

More than ever, brands, especially QSR and Fast Casual restaurants brands, are taking advantage of the vast and varied platforms available for consumer engagement; most notably social media. In creating this social media persona, Burger King, and other brands, establish a voice.

Customer Experience 434

Customer Experience Mobile Ordering Social Media Online Ordering 434

ChowNow

MARCH 21, 2025

Lifestyle Choices: Do they prefer fast, casual meals or long, social dining experiences? The Fix: Use POS analytics, customer feedback, and social media insights to make informed decisionslet data guide your adjustments. Values: Are they eco-conscious, looking for sustainable and local ingredients?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

MAY 3, 2024

Adults 18+ specific questions about non-alcoholic beverages to help inform restaurants, retailers, event planners, and food and beverage firms with business strategies. By understanding consumer data, dining and media habits, the food and beverages industry can make more informed decisions on what to put on the menu.

Menu 373

Menu Fast Casual Beverage Social Media 373

Modern Restaurant Management

MAY 5, 2021

Casual Dining velocity has grown by 158 percent over the same period, suggesting many of the Casual Dining business models were able to maintain sales to some degree through pandemic restrictions. In fact, 30 percent of recent casual dining visitors think there is an opportunity to improve the quality of the beverage offer.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

MAY 13, 2024

These smart kiosks, found increasingly in QSR and fast casual restaurants, also enhance order accuracy, reduce labor costs and provide brands with valuable data on diner preferences and ordering patterns. For example, Starbucks is looking to take it’s data-informed personalization to its physical stores with digital menu boards.

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493