Modern Restaurant Management

JUNE 10, 2020

But January 2020, though initially characteristic, became the start of a year that would deliver the longest “time-out” in history. Inside Out. People coming out of isolation in droves, looking to reestablish freedom of movement in their communities. ” An (ROI) Argument for Expanding Outdoor Seating.

Outdoor 553

Outdoor Seating Customer Service Small Business 553

Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars.

Reservations 221

Reservations Book Customer Experience Dine-in 221

Modern Restaurant Management

AUGUST 19, 2020

" Take a listen here to learn about Scott Patterson's entrepreneurial venture into the world of coffee and reach out to Castiglia with any topic or guest suggestions at bcastiglia@modernrestaurantmanagement.com. This acquisition is a transformative event for FAT Brands in terms of scale and brand awareness. 20 at 4 p.m.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. If your website isn’t optimized for mobile, you could be losing out on potential customers. You can also reach out to other local businesses or organizations to provide further context to search engines about your restaurant’s location.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

JUNE 11, 2020

And even with stricter guidelines in place, will customers actually risk dining out in public spaces? For the most part, people don’t make the choice to dine-out because of money or practicality. Eating alone on a couch in front of the television reminds all of us how much we’d like to be out with friends.

Customer Experience 516

Customer Experience Dine-in Food Safety Kitchen Safety 516

Modern Restaurant Management

JUNE 27, 2025

With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. This lower satisfaction was largely driven by its carry-out performance during spring 2024, when it began targeting McDonald’s with products and messaging. At the same time, U.S.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

AUGUST 3, 2020

Masks and distanced seating are great short-term adaptations to the current climate but restaurants must work toward returning to full capacity. While it may seem like restaurants can survive and return to normal with band-aid solutions like masks and distanced seating, this is not the case.

Technology 450

Technology Consumer Goods Customer Experience Seating 450

Lavu

MAY 30, 2025

The last thing any restaurant should do is make the customer feel like they are being pushed out of their seat for the next guest. Table turnover time refers to the average amount of time it takes for a table to be occupied by different groups of guests. Instead, follow these hot tips to speed up the turnover time tastefully.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

JUNE 28, 2021

Some operations are cutting out an entire service, meaning that they only do dinner whereas before they did lunch and dinner. The city had closed off a number of streets for an event. The restaurant should have called all of the reservations and given them a heads up about the event and let them know where to park.

Customer Service 465

Customer Service Reservations Specials Training 465

Culinary Cues

DECEMBER 8, 2022

The anxiety building up to a full house in the hotel packed with a series of food events has made it impossible to relax. The battery of cooks and service staff are the extended hands of the chef – the people who will execute a meal, an event, as it has been envisioned. We had seating for 150 and there wasn’t an empty chair.

Front of House 450

Front of House Back of House Seating Food Truck 450

ChowNow

FEBRUARY 21, 2025

In this guide, youll learn: Why restaurant apps matter in 2025 and how its the consumer driving the changes The different types of restaurant apps How to make the most of your own branded restaurant app and its many benefits Lets take a closer look at why every restaurant should use apps in 2025. Online ordering and delivery apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

MARCH 16, 2021

Operating a 40,000-square-foot San Diego bayfront destination offering four distinct concepts with 1,100 seats is no easy task, but one thing enables the management to focus on hospitality: automation. ” Modern Restaurant Management (MRM) magazine wanted to learn more and reached out to Magoon. The Brigantine, Inc.,

Hospitality 488

Hospitality Magazine Outdoor Customer Experience 488

Modern Restaurant Management

JUNE 5, 2020

Allowing restaurants to utilize outdoor parking space is a way for municipalities to offer additional relief to local restaurants and help consumers feel safe and more comfortable when dining out. Therefore, maximizing the ability to utilize outdoor space to increase seating capacity will be critical for restaurants during this period.

Outdoor 420

Outdoor Seating Government Employee Relations 420

Modern Restaurant Management

AUGUST 18, 2023

Each table has its own wench, which allows them to be raised and lowered to any desired height –– seated, cocktail, or all the way up to the ceiling –– using a network of cables and an electric power source. The wow factor of the tables coming up during an event as a transition is always a fun treat for guests as well.

Back of House 418

Back of House Seating Seasonal Menu Design 418

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. If your restaurant isnt showing up in search results, maintaining strong reviews , or engaging on platforms like Instagram and TikTok, youre missing out on a huge segment of potential diners.

2025 195

2025 Marketing Email Marketing Operations 195

7 Shifts

NOVEMBER 15, 2024

How do you prepare your team for special events or holiday rushes? Can you give an example of how you’ve managed a large event or special occasion at a restaurant? As a restaurant manager, how do you prepare your team for special events or holiday rushes? How do you handle situations where an employee is underperforming?

Leadership 195

Leadership Management Management Operations 195

ChowNow

JUNE 27, 2025

How to optimize it: Claim your listing (if you haven’t, use this link to get started) and fill out every field: hours, website, menu link, service options, etc. Google Business Profile If you only have time to focus on one restaurant review site, or don’t know where to start, make it this one. Add high-quality photos.

Website Management 195

Website Management SEO Book Customer Experience 195

Culinary Cues

APRIL 1, 2024

Outside people went about their day, never giving mind to the effort, dichotomy of characters, hustle, stress, and complexity of what takes place in the “back of the house” at a twelve hundred room hotel. As an evening sous chef for the operation, I expected to be insanely busy trying to juggle all these different events.

Back of House 424

Back of House Kitchen Safety Hotels Front of House 424

Modern Restaurant Management

DECEMBER 13, 2024

As we look to 2025, a new wave of trends is already taking shape. Sidewalk seating emerged as a lifeline for restaurants and diners alike. Over time, Friday nights out became a possibility again, and the craving for something beyond Netflix and takeout grew stronger. These flavors promise to excite palates and redefine dishes.

2025 417

2025 Dine-in Food Truck Outdoor 417

Modern Restaurant Management

MAY 21, 2020

Take the Flights restaurant , for example: Partnering up with the Los Gatos Chamber of Commerce, Flights started ‘Feed the Need Bay Area’ to leverage accounting support and marketing talent so that they could support the Bay Area community. Take every initiative you can to disinfect and sanitize your restaurant.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Culinary Cues

MAY 13, 2023

Those who are serious about holding the chef title some day; the ones who are “in it, to win it”, are always wondering what’s the best path to take. Remember that being “the chef” will take you away from much of the day-to-day cooking, the adrenaline rush, and the team excitement that drew you to the kitchen in the first place.

Hotels 505

Hotels Point of Sale Cash Management Training 505

Modern Restaurant Management

JANUARY 7, 2021

Without giving away your restaurant’s secrets, you can: Film recipe videos inspired by your restaurant’s take on revered or classic dishes. You can take guests on a quick video tour of your restaurant. Balcony dining, outdoor patio, indoor seating, rooftop bars or lounges. Invitation to Events. Provide Proof.

Email Marketing 572

Email Marketing Marketing Customer Experience Seasonal Menu 572

EATER

MARCH 28, 2025

But preparing a new dish and scaling it to feed tens of thousands baseball fans takes time, effort, and culinary chops. You have to be able to get to your seat and then enjoy your food and beverage there, Krivosik says. I was like, if the supply chain and technology and skill set makes sense, I can finally roll this out, he explains.

Serving 243

Serving Seasonal Menu Food Supply Menu 243

Modern Restaurant Management

OCTOBER 1, 2024

Here are four “tough calls” that tech can turn into easy decisions: I’ll take both. ‘Stay out of the weeds’ or serve more patrons? “Staying out of the weeds" in the restaurant industry means avoiding overwhelming tasks and staying ahead of demands.

Bar 449

Bar Operations Back of House Front of House 449

The Rail

JANUARY 15, 2025

Look for underutilized corners, walls, or other spaces that could serve additional purposes, such as hosting extra storage, decorative elements, or seating options. By mapping out your space visually, you can identify hidden opportunities and test various configurations before making physical changes.

Outdoor 130

Outdoor Seating Customer Service Customer Experience 130

EATER

NOVEMBER 27, 2024

While it embodies resilience and survival, born out of government rations during forced relocations, not all Native people view it as a cherished tradition. Fry bread was born out of hardship,” she explains, “but we want to move forward by reclaiming the foods that truly sustained us.” My garden is where it all starts,” Oden explains.

Innovation 317

Innovation Food Truck Seasonal Menu 2004 317

Modern Restaurant Management

JULY 14, 2020

This gives restaurant brands a unique opportunity to focus their attention on social media so they can remain a constant in the diners life online—and be top of mind when they’re ordering in or ready to go out again. Take Advantage of #foodstagram. Post pictures of your menu, daily specials, take-out, and delivery specials.

Marketing 539

Marketing Social Media Influencer Online Ordering 539

Culinary Cues

AUGUST 4, 2022

People do care about value and once the splash of being able to get out of the house wears off, value assessment will be paramount once again. When I read an article the other day about BMW charging a subscription fee for heated seats in their cars, I thought: “Where are we going with this?” Toynbee (author and historian).

Front of House 432

Front of House Back of House Coaching Customer Service 432

Culinary Cues

FEBRUARY 3, 2020

The labor pool is a true challenge, the pressure to earn a profit is relentless, the fickle nature of guests can be frustrating, the shear number of daily decisions required of the job is mind-numbing, and the need to put yourself out there with each plate of food that leaves the kitchen can be – frightening. Take it for what it’s worth.

Seating 572

Seating Uniforms Take-out Communication 572

Focus POS

AUGUST 19, 2020

COVID-19 turned the industry on its head, and even though restrictions are now beginning to loosen and people are dining out more, restaurant operators are still working hard to recoup some of the losses they experienced in the first two quarters of the year. . However, it’s essential that restauranteurs get their outdoor seating right:

Seating 174

Seating Outdoor Restaurant Law POS 174

Modern Restaurant Management

DECEMBER 17, 2019

In other words, 78 percent of millennials are more likely to spend money on trips and nights out rather than material items. 25 percent would take dates to eatertainment venues. 49 percent report choosing eatertainment venues for nights out with friends. 25 percent would take dates to eatertainment venues. Need more tips?

Entertainment 442

Entertainment Customer Experience Seating Sports 442

EATER

OCTOBER 15, 2020

While there were still several weeks left before autumn, there was a creeping cold in the upper Midwest over the holiday weekend, a reminder to everyone that, before you know it, it’ll be time to pull out parkas and trade noisy window air-conditioning units for hissing furnaces. And he wonders how this will play out as the season changes. “I

Outdoor 363

Outdoor Seating Small Business Customer Service 363

Modern Restaurant Management

JULY 16, 2020

All it takes is an Internet connection, a bit of marketing savvy, and these expert tips. Pinterest : If you want to share products, tutorials, or link to downloadable assets (an event-planning guide or recipe book, for instance), you can find plenty of female consumers and foodies on Pinterest.

Social Media 505

Social Media Coupons Download Entertainment 505

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. We may complain about the guest who is taking loads of pictures of their food and posting them on Instagram, but deep inside we get a bit of a rush when it happens.

Front of House 474

Front of House Customer Experience Dine-in Workshop 474

7 Shifts

MARCH 10, 2021

The fact that 60% of restaurants fail in their first year and 80% close within five years of their grand opening is an indication that few have what it takes for long-term success. If you want to open a restaurant , or if you're going to take a fresh look at where you are in your journey as a restaurateur, you must develop a business plan.

Management 370

Management Management Small Business Email Marketing 370

Culinary Cues

DECEMBER 1, 2019

The funny thing is that these small businesses – in this case – restaurants – cannot survive on that once-a-year recognition, or even the occasional special event. What is most heartbreaking is to walk down the street one day and see the restaurant lights out and a for sale sign on the front window. This was someone’s dream.

Small Business 490

Small Business Customer Experience Customer Service Seasonal Menu 490