Modern Restaurant Management

APRIL 18, 2025

The hospitality industry has always been about delivering great service—but today, that means more than just good food and friendly staff. It’s about taking friction out of operations—so staff can spend more time focused on hospitality, not paperwork. This isn’t about replacing people with machines.

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Airlines Hospitality Waste Food Order 434

Modern Restaurant Management

JULY 8, 2020

A restaurant operating at the intersection of hospitality and technology can experience significant impact from increasing margins to enhancing the dining experience to streamlining operations. One would think mixing technology and hospitality is like mixing oil and water… it doesn’t work.

Hospitality 520

Hospitality Technology Mobile Ordering Food Safety 520

7 Shifts

NOVEMBER 24, 2024

If you could sum up the word “hospitality” into one sentence, what would it be? Hospitality isn’t an easy industry to work with. If you could sum up the word “hospitality” into one sentence, what would it be? This interview question gauges a candidate's understanding of what hospitality truly means.

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Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

JANUARY 10, 2024

The hospitality industry, a vibrant tapestry woven from warm smiles and impeccable service, faces persistent challenges amid small signs of labor market improvement. Robots don't merely augment efficiency; they redefine the hospitality landscape by ensuring operational flexibility and service optimization.

Hospitality 489

Hospitality Operations Dietary Restrictions Customer Experience 489

Modern Restaurant Management

FEBRUARY 22, 2022

Last November alone, a record-high one million American hospitality workers quit their jobs. When technology elevates the role of the human worker, there really is no dichotomy between automation and hospitality. When technology elevates the role of the human worker, there really is no dichotomy between automation and hospitality.

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2022 Hospitality Online Ordering Customer Experience 487

Restaurant Business

OCTOBER 23, 2024

From AI-powered ordering systems to smart kitchen management, the restaurants that successfully blend technological innovation with traditional hospitality are poised to lead in this new era of dining.

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Customer Experience Operations Back of House Customer Service 304

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). With technology at their fingertips, hospitality operators will be able to bridge e-commerce with real commerce.

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2022 Hospitality Brewery Mobile Ordering 493

Modern Restaurant Management

NOVEMBER 30, 2022

The hospitality industry served as the launch pad for the revival of the two-dimensional barcode, and now restaurants of all sizes are relying on this method to keep operations booming in a contactless world. Here are a few ways to ensure QR codes are used responsibility in hospitality: Educate Staff on QR Code Security Issues.

Hospitality 450

Hospitality Download Website Management Customer Service 450

Modern Restaurant Management

DECEMBER 22, 2020

It’s important for us to constantly support our communities in the same way that they support us – from food donation for local hospitals, schools, and first responders, to sharing our fans content online with UGC initiatives.

Hospitality 493

Hospitality Food Safety Customer Experience Online Ordering 493

Modern Restaurant Management

FEBRUARY 4, 2020

Through partnerships with restaurants, food delivery platforms, and donors, Ordermark Cares provides free meals to the hospital or home. And the company gives back: they formed Ordermark Cares, which works with pediatric specialists to identify low-income families with children battling serious illnesses.

Hospitality 576

Hospitality Online Ordering Mobile Ordering Customer Service 576

Modern Restaurant Management

MARCH 16, 2021

Operating a 40,000-square-foot San Diego bayfront destination offering four distinct concepts with 1,100 seats is no easy task, but one thing enables the management to focus on hospitality: automation. The Brigantine, Inc.,

Hospitality 488

Hospitality Magazine Outdoor Customer Experience 488

Modern Restaurant Management

OCTOBER 27, 2020

For years, hospitality businesses including restaruants have faced the challenges of using a paper-reliant process for both domestic and international payments. Here are five ways that the hospitality industry can benefit from an automated back office. In hospitality, customer service is paramount.

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Hospitality Customer Service Franchise Franchising 552

Modern Restaurant Management

MAY 18, 2023

Accepting fast payments has, after all, always been crucial in hospitality businesses. Below, we’ll examine the state of payment security in the hospitality industry. Moreover, does the hospitality industry need to improve how it handles sensitive customer data? How Secure Are Card Payments in the Hospitality Industry?

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Hospitality Point of Sale POS Online Ordering 395

Modern Restaurant Management

MAY 14, 2025

Encouragetheuse of freefederal andstate programs.

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Serving Workshop Education Training 373

Modern Restaurant Management

MAY 20, 2020

Restaurants and hospitality venues remain closed throughout the U.S. Beyond the current operational and financial issues plaguing the hospitality industry lies a very difficult reality. There is no “on” switch that will bring our hospitality industry back to service.

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Food Safety Consumer Goods Hospitality Food Order 508

Modern Restaurant Management

DECEMBER 16, 2021

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. Here are some trends NCR is watching as move into 2022. Tackle the Labor Shortage with Hiring Incentives.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

MAY 29, 2025

In the restaurant and hospitality industries, that meant the prioritization of touchless programs and dynamic digital collateral – menus, hours and other important information that could be updated easily and often to respond to changing conditions. Could you be getting more out of your QR codes?

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Menu Loyalty Program Download Customer Service 371

Modern Restaurant Management

JUNE 4, 2020

Hospitality businesses are bearing the brunt of the COVID-19 crisis. The hospitality industry faces a unique challenge, where they have to enforce these new health and safety measures while keeping the customer experience elevated. Customers likely will choose a hospitality business that has health and safety measures in place.

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Loyalty Program Social Media Customer Service Customer Experience 504

Modern Restaurant Management

APRIL 17, 2025

What started as a way to help high-end restaurants reduce no-shows has evolved into a comprehensive platform serving diverse hospitality businesses, from boutique wineries to large hospitality enterprises. The hospitality industry has expanded well beyond traditional dining models over the past decade.

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Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

SEPTEMBER 23, 2020

While some restaurants may be a bit behind the curve in terms of investing in technology, the good news is that there are a variety of new tools available for the hospitality space. Bottom-Line Restaurants and hospitality businesses of all stripes have shown great resilience in this challenging time. Implement New Technology.

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Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

DECEMBER 26, 2024

By collaborating with other retail and hospitality organizations, restaurant executives can exchange best practices and problem-solve together to help build a better, more secure industry, for everyone.

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2025 Point of Sale Food Supply 2024 558

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

DECEMBER 31, 2024

“With equipment solutions such as multi-cook ovens, chefs can cook multiple food items, using different techniques and temperatures all at once, allowing them to experiment with new trends, without losing workspace or investing in multiple new tools.” I believe this will continue into 2025.

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2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

JANUARY 27, 2022

The National Retail Federation called ghost kitchens a $43 billion industry , and Hospitality Technology predicts that number will rise to $71.4 Check all equipment. Be sure coolers and other equipment are working properly. billion by 2027. Ensure that every employee adheres to these rules. Deliver foods safely.

Kitchen Safety 530

Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

NOVEMBER 14, 2024

As the technology continues to advance, AI phone agents will play an increasingly vital role in shaping the future of customer service in the hospitality sector. By leveraging this solution, restaurants can significantly enhance their customer experience, streamline operations, and build a stronger online presence.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

DECEMBER 27, 2023

Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality. The art of hospitality, which thrives on personal interaction and the nuanced understanding of guest needs, is being augmented by technology's precision and consistency.

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2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

OCTOBER 10, 2024

Consider a large Mexican fast-casual chain that implemented a tuition coverage program for employees pursuing degrees in fields like agriculture, culinary arts, and hospitality. They want education that fits into their busy lives and equips them with transferable skills that they can apply in their roles.

Education 221

Education Loyalty Program Leadership Customer Service 221

Modern Restaurant Management

JANUARY 30, 2024

Capital infusions fund additional equipment purchases, hire staff quickly or secure upgraded real estate locations. They typically lack hospitality experience and starve long play investments that may temporarily compress margins like training, retention, community building and quality.

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Leadership Small Business Hospitality Customer Experience 508

Modern Restaurant Management

FEBRUARY 19, 2025

According to the hospitality experts at Washington D.C.-based By repurposing real estate that was previously used for F&B, owners can take advantage of much of the existing infrastructure needed for a restaurantplumbing, ventilation, bar setups, and footing for kitchen equipment.

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Fast Casual Customer Experience Design Casual 221

Modern Restaurant Management

APRIL 9, 2025

At Sammy’s Sliders, we see AI as an opportunity to enhance – not replace – human hospitality. Automation – Investing in smart kitchen equipment and AI-driven scheduling tools can help reduce labor costs and improve efficiency. The key is using technology to work smarter, not harder.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

MAY 16, 2025

A study published in the FIU Hospitality Review found that service time is a key factor in guest satisfaction, with performance improving in direct proportion to how much management emphasizes it. Internal communication in hospitality is, again, the link that holds service operations together.

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Front of House Communication Back of House Fast Casual 324

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Typsy

FEBRUARY 10, 2025

The hospitality industry is known for its vibrant energy, diverse workforce, and dynamic guest interactions. With annual rates often exceeding 70%, retaining skilled staff is a pressing issue for hotels, restaurants, and other hospitality businesses. However, it also faces a persistent challenge: high employee turnover.

Hospitality 78

Hospitality Training Certification Recruiting 78

7 Shifts

FEBRUARY 12, 2021

You have the advantage of a built-out kitchen with equipment, bars and dining rooms, technology, parking lots, and more. Local commercial real estate brokers, online classifieds, and hospitality associations are also a great place to look. Your local hospitality association may also have resources for opening a restaurant their region.

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License Equipment Certification Take-out 444

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. What Makes Hospitality So Vital to the Dining Experience?

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Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

DECEMBER 21, 2023

In the hospitality industry, the last thing you want is a phone call from the alarm company at an early morning hour about a fire, break-in or other disaster at your business. Picture this – it’s 5 a.m. and you receive a frantic call about the state of your restaurant.

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2024 Kitchen Safety Cash Management Insurance 474

Modern Restaurant Management

JUNE 2, 2020

In a word- hospitality. The concept of ‘Safe Hospitality’ or ‘Safe Service’ is the new differentiator. What Exactly Is ‘Safe Hospitality?' What does safe hospitality look and feel like? So, with so many restaurants offering great food and service, what was the differentiator?

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Training Kitchen Safety Food Safety Website Management 545