Modern Restaurant Management

APRIL 20, 2022

The 1950s saw the birth of the first idealized vending machine , an enormous construction made of metal and glass that served thousands of city-dwellers each day and night. The machine served sandwiches, wine, and coffee, and was considered a great success. Order-Only Automats: Pros and Cons. A real old-school vending machine.

Mobile Ordering 215

Mobile Ordering Food Order Employee Relations Customer Service 215

Social Hospitality

MAY 6, 2020

We are committed to providing relief to medical staff and others who are on the front line of this global battle against COVID-19 as well as the volunteer organizations on the ground serving local communities,” said Bill Hornbuckle, Acting CEO and President of MGM Resorts International. Yum Brands: Supporting Employees.

Hospitality 388

Hospitality Airlines Healthcare Hotels 388

Culinary Cues

DECEMBER 30, 2022

Okay, so there are certainly employers out there who probably don’t deserve good employees, and, in those situations, I can understand some level of discontent, but not to the extreme of stating that being a cook is a dead end. You must give and invest in order to receive. Exceed expectations! Your future is in your hands.

Workshop 365

Workshop Article Uniforms Take-out 365

Modern Restaurant Management

MARCH 3, 2020

The California wage order at issue defined as “the time during which an employee is subject to the control of an employer and includes all the time the employee is suffered or permitted to work, whether or not required to do so.” The law went into effect on January 1, 2020.

2020 122

2020 Restaurant Law Employee Relations Mobile Ordering 122

Modern Restaurant Management

AUGUST 12, 2021

When the pandemic hit and indoor dining was prohibited, the demand for online ordering, curbside pickup and drive-thru usage skyrocketed. Four Tech Solutions to Improve Guest and Employee Experiences. Importantly, employees are freed up to fulfill orders more quickly and accurately, allowing for increased speed of service.

Employee Relations 197

Employee Relations Customer Experience Customer Service Mobile Ordering 197

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Investment in delivery and mobile ordering pays off. 65 percent rely on mobile ordering for 11 percent or more of sales. In Love with Tech, but Impatient.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Restaurant Clicks

OCTOBER 11, 2021

Pueblo Viejo offers a variety of Mexican food, Distant Relatives serves up mouth-watering BBQ, and Dough Boys churns out fresh, wood-burned pizzas. Those who like a little ice cream with their beer will also want to try Besame, a mobile ice cream factory on-site Wednesday through Sunday. Order Online. Jester King.

Brewery 117

Brewery Serving Seasonal Menu Online Ordering 117

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Mobile experiences will become tailored to a wider audience through increased adoption.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

JANUARY 8, 2024

For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

7 Shifts

FEBRUARY 4, 2021

Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Book found herself texting pictures of the staff schedule to employees day-in and day-out. “I was a pain. We were using MICROS pre-COVID.

Operations 370

Operations Book Communication Small Business 370

Modern Restaurant Management

JANUARY 3, 2024

We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention. The fusion of technology with a focus on genuine connections ensures a dining landscape that not only meets consumer needs but leaves a lasting, positive impact on both patrons and the communities they serve."

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

SpotOn

MAY 20, 2024

Operators have to navigate the complex world of tip pool options, service charges, and minimum wages and ensure their employees are motivated and paid well, all while striving for profitability. It also doesn't take into account circumstances where employees go above and beyond to create a memorable experience.

Definition 52

Definition Tip Distribution Cash Management Customer Service 52

Modern Restaurant Management

APRIL 1, 2020

Quick-service restaurants pride themselves on the ability to serve up fast, inexpensive casual meals to diners who don’t always have the time to cook. And while smartphones and mobile apps continue gaining traction, cash continues to be king – and refuses to be dethroned. Manually Counting Cash is Costly, Inefficient.

Cash Management 173

Cash Management Mobile Ordering Fast Casual Employee Relations 173

Social Hospitality

MAY 6, 2020

We are committed to providing relief to medical staff and others who are on the front line of this global battle against COVID-19 as well as the volunteer organizations on the ground serving local communities,” said Bill Hornbuckle, Acting CEO and President of MGM Resorts International.

Hospitality 195

Hospitality Airlines Healthcare Hotels 195

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 189

2024 2023 Food Order 2013 189

Lavu

MARCH 13, 2020

If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication. Update to Mobile POS System.

FOH 78

FOH Mobile Ordering BOH Front of House 78

Modern Restaurant Management

SEPTEMBER 27, 2021

Now, consumers expect to be able to pre-order and find new menu items online before entering the restaurant – and this desire will live on in a post-COVID world. Even within FSR, consumers will increasingly expect restaurants to offer fast, easy and convenient solutions: Convenient way to pre-order – +23.3 percent and 3.3

Food Safety 189

Food Safety Beverage Consumer Goods Guest Recovery 189

Restaurant365

JUNE 17, 2022

Libby Wang, who handles global marketing for Segway Robotics said the main job of this robot is to serve food from the kitchen to the table and bus dirty dishes. John Wang (no relation to Libby Wang) of Rocky Mountain Robotech said the software from his company turns a robotic server into a hostess, a runner, waitstaff and a host.

Technology 78

Technology Front of House Back of House Mobile Ordering 78

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

Modern Restaurant Management

MARCH 15, 2021

If your would-be franchisee is unable to get a feel for your concept — or sees that your employees are disengaged and unenthused — they’ll likely look elsewhere for a brand that they know without a doubt will strongly resonate with them. Know Your Ideal Franchisee.

Franchise 208

Franchise Franchising Employee Relations Fast Casual 208

Focus POS

JUNE 2, 2020

It could be argued that the restaurant industry has been hit the hardest when it comes to stay-at-home orders and social distancing mandates; however, the resilience of the restaurant industry cannot be denied, and as restaurateurs shift their thinking from, “How am I going to survive?” Illness Resurgence is Highly Likely .

Technology 187

Technology Fine Dining Mobile Ordering Online Ordering 187

7 Shifts

OCTOBER 15, 2020

Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. Hoboken Hospitality Alliance (HOHA) : An organization dedicated to serving the restaurant and hospitality industry in New Jersey. The program ultimately supported 95 restaurants and 1,000 workers in the industry.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

The Rail

JANUARY 19, 2023

Electric Vehicle Fleets Many restaurants have a fleet of vehicles for deliveries, marketing purposes, and other restaurant-related business. Self-Serve Kiosks and Ziosks If you’ve gone to a top fast-food chain like McDonald's or Taco Bell lately, you’ve probably seen their self-serve kiosks.

Social Media 59

Social Media Fast Casual Fine Dining Food 59

Hot Schedules

APRIL 24, 2020

A staggering eight million restaurant employees are out of work as of April 15. Sixty-seven percent of restaurants furloughed their employees and 22% conducted layoffs. With a vast generational range, it was important to maintain connected with all employees. “We Related Posts. read more.

Kitchen Safety 88

Kitchen Safety Mobile Ordering Employee Relations Email Marketing 88

Lavu

DECEMBER 12, 2022

For example, an iPad point-of-sale system can track employee shifts and schedule like a legacy point-of-sale system, but also allow those schedules to be updated from multiple terminals and locations in real-time. Take Orders Does your business need a quick way to record customer orders with little effort?

POS 60

POS Point of Sale Mobile Ordering Cash Management 60

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Modern Restaurant Management

MARCH 16, 2020

” RWCF is compiling an extensive list of resources and links related to the COVID-19 Crisis on its website, and, soon, we will collect data (qualitative and quantitative) from affected workers and restaurant owners so that we can work with local and national leaders to address the systemic issues the COVID19 pandemic has exposed. .

Food Safety 234

Food Safety Kitchen Safety Small Business Employee Relations 234

The Restaurant Times

JULY 5, 2020

The prime focus of restaurant brands is around providing functional benefits and operational changes to ensure that both the diners and employees have a safe, contact-free experience. Other restaurants with order counters must implement different ways to practice social distancing between customers and staff. .

Kitchen Safety 90

Kitchen Safety Food Safety Mobile Ordering Customer Experience 90

Restaurant365

MAY 22, 2020

Recruiting where your potential employees are searching. if your restaurant serves more takeout orders than delivery orders, you should schedule your staff to reflect the demand in your leading service type). R365 Scheduling is integrated with R365 Accounting Software and R365 Operations Software. WATCH THE WEBISODE.

Guest Recovery 148

Guest Recovery Recruiting Document Point of Sale 148

Lavu

MARCH 27, 2020

They can do anything from ensuring order accuracy to accepting payments and even performing payroll and accounting for you. Innovations in efficiency, on the other hand, can lead to long-lasting success, as in the case of the McDonald’s brothers’ systematization of fast food orders. Cost trackings, such as labor costs and food costs.

Point of Sale 78

Point of Sale Front of House Mobile Ordering Back of House 78

7 Shifts

JULY 31, 2020

With real-time labor costs available on the free manager’s mobile app, they knew exactly when they needed to call in extra hands, or cut someone for the night, in order to keep their labor costs in check. Anytime [an employee] made a mistake.they dropped this, they forgot that, they were rude.everything is documented.

Management 370

Management Management Document Communication 370

Aaron Allen & Associates

OCTOBER 4, 2022

per hour (as of July 2022) — an increase in labor cost of 33% in the last five years Much of the restaurant employment is part time, with employees working an average 25.5 Some questions to ask when beginning to set the baselines include: What are sales per employee? What are employee turnover and retention rates? In the U.S.,

Point of Sale 98

Point of Sale Employee Relations 2022 Mobile Ordering 98

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 178

2021 Loyalty Program Retail Online Ordering 178

Modern Restaurant Management

DECEMBER 21, 2020

We have also learned that our guests are willing to try new things and have really embraced our touchless ordering system as well as our new takeout offerings. We realized how important transparency and communication were this year, both with our staff and our customers, in order to make everyone feel comfortable and feel safe.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

The Rail

SEPTEMBER 26, 2022

In the wake of the COVID-19 pandemic, this industry has been hard hit with a lack of potential employees and several other major changes. There are several reasons behind this, and most are related to how the industry essentially got shut down for large portions of 2020 and 2021. Build Incentives and Benefits into Employee Pay.

Employee Relations 52

Employee Relations Kitchen Safety Mobile Ordering Customer Experience 52

Modern Restaurant Management

NOVEMBER 30, 2020

My colleagues and I at EPAM Continuum have been thinking of 2021 and the trends that will soon be served to us. It could be that you've got mobility issues. We've put a big pause on some of the research and exploration related to personalization that were growing in 2019, and I think the food service industry has as well.

2021 189

2021 Kitchen Safety Food Safety Consumer Goods 189