Modern Restaurant Management

SEPTEMBER 9, 2020

While we all want this pandemic to end, it’s clearly a long-term problem that will take more thought, planning, and business pivots as we move forward. And to survive this crisis (and any future crises), restaurants need to effectively manage the ongoing risks to protect their brand reputation and avoid costly liabilities.

Management 474

Management Management Food Safety Audits 474

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. Consider cold chain management, quality control, inventory management, and/or any other aspect that can be optimized. Rely on data management and analytics.

Food Safety 504

Food Safety Operations Management Management 504

Culinary Cues

DECEMBER 16, 2024

Like every other cook, career server, manager and owner, I credit much of my life skills to time spent in houndstooth pants, in extreme heat, wielding razor-sharp knives, attracting a herd of cats on the way home, all while growing and learning about people in a way that might not happen in any other environment.

Employee Relations 410

Employee Relations Presentation Small Business Recruiting 410

Modern Restaurant Management

JULY 16, 2021

The restaurant industry isn’t totally out of the coronavirus pandemic woods yet, but those that have survived this long have proved their resilience and agility in adapting to once-in-a-lifetime (hopefully) circumstances. In this environment, smart and strategic risk management has never been more important.

Management 474

Management Management Insurance Kitchen Safety 474

Culinary Cues

OCTOBER 14, 2024

Ah…” when opportunity knocks, you can’t win the lottery if you don’t buy a ticket, in basketball or hockey you’ll miss every shot you don’t take, if you aren’t going all the way, why go at all,” …there are plenty of quotes that point to the same reality. This statement applies to all of us, in every situation, or any career. You might fail.

Coaching 415

Coaching Employee Relations Take-out Training 415

Modern Restaurant Management

APRIL 9, 2020

It’s likely no restaurant owner or manager has experienced a situation of this magnitude in their lifetime. No clear roadmap exists for how restaurant managers and HR professionals should address the issue and communicate with their teams. Allow Flexibility to Manage an Evolving Situation. Step Up Cleaning and Sanitation.

Leadership 558

Leadership Kitchen Safety Employee Relations Tip Distribution 558

Modern Restaurant Management

NOVEMBER 13, 2023

Lawyers have spooked them into avoiding conversations about managing employees for fear of taking on the liability of being joint employers. Consequently, many people with little or no management experience are suddenly responsible for hiring, training, and managing employees without the involvement of their franchisor.

Franchise 520

Franchise Franchising Employee Relations Restaurant Law 520

7 Shifts

MARCH 16, 2020

The COVID-19 situation has developed rapidly over the last week, with the number of cases in the US skyrocketing, and many states taking drastic measures to slow the spread of the virus. How restaurant managers can navigate COVID-19. How restaurant managers can navigate COVID-19. Employees do not require a doctor’s note.

Management 369

Management Management Employee Relations Kitchen Safety 369

Modern Restaurant Management

OCTOBER 19, 2020

As the COVID-19 pandemic continues past the six-month mark, people remain wary about dining out. The combination of stay-at-home orders, ongoing COVID restrictions, spikes in COVID numbers, and consumer fear about the risks of dining out are significantly impacting the restaurant industry. How Food Safety Culture Has Changed.

Food Safety 539

Food Safety Food Employee Relations Consumer Goods 539

7 Shifts

AUGUST 26, 2019

Grow your restaurant's revenue with these three powerful restaurant revenue management strategies. Regardless of your reasons for being here, the solution to your problem remains the same: Better restaurant revenue management. What is Restaurant Revenue Management? Revenue management is not a new concept.

Management 408

Management Management Airlines Customer Service 408

Modern Restaurant Management

OCTOBER 5, 2020

How can management help those who head out on vacation to return healthy and keep them from possibly infecting other staff and guests? No matter where the returning employee works, as an employer, you must protect all of your employees, guests, and vendors. This also includes local and state recommendations or mandates.

Employee Relations 547

Employee Relations Restaurant Law Uniforms Travel 547

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Customers expect to get what they ordered when they visit (or get take-out from) restaurants. Increased waste (and related costs ).

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

AUGUST 5, 2024

A former employee filed a class-action lawsuit against Panera, following a data breach earlier this year. The suit claims that Panera is to blame for the breach, which exposed employees’ personal information, including Social Security numbers. What can restaurant operators learn from this experience?

Employee Relations 493

Employee Relations Insurance Healthcare Restaurant Law 493

Modern Restaurant Management

JUNE 8, 2020

Knowing exactly what is expected of you as a restaurant manager can be confusing. As mentioned in The Restaurant Reopening Blueprint : “Restaurant management is a demanding affair; re-opening a restaurant in the face of a global pandemic promises to be complex and challenging… Your experience will be nuanced. Go Digital.

FOH 507

FOH BOH Employee Relations Front of House 507

7 Shifts

JULY 24, 2020

While you must follow the strict guidelines to ensure the safety of your staff and customers, that’s not to say you can’t take advantage of an empty restaurant to improve your knowledge of restaurant management, running a business, and creating a recipe for success when you eventually get back to business as usual. Published: 2017 ??

Book 370

Book Management Management Restaurant Law 370

Modern Restaurant Management

NOVEMBER 19, 2020

Historically, food service businesses formulated a single year-long budget tailored to labor needs, food costs, average daily revenues, capacity levels and customer trends – all of which were in relation to historical results and relatively stable. Unfortunately, it could take as long as 6-12 months before the entire U.S.

2021 508

2021 Employee Relations Food Safety Customer Service 508

Modern Restaurant Management

NOVEMBER 22, 2022

Managers and owners must develop strategic hiring plans through the end of 2022 and into 2023 to protect staff from long hours and burnout. We often tend to think too big-picture about what a seasonal worker can accomplish in their short time as an employee. How to avoid. How will it affect your yearly revenue and yearly spend?

Hiring 514

Hiring Recruiting Employee Relations Mobile Ordering 514

Modern Restaurant Management

SEPTEMBER 13, 2022

Restaurants are filling up again, but hiring and retaining employees in the midst of a national workforce shake-up remains an uphill battle. Take a Modernized Approach to Attract and Engage Talent. It’s no secret that employees have high expectations when it comes to workplace safety.

Hiring 530

Hiring Employee Relations Leadership Restaurant Law 530

Modern Restaurant Management

MARCH 16, 2020

Due to the Covid-19 outbreak effect on the restaurant industry, Modern Restaurant Management (MRM) magazine is compiling a list of resources available for restaurant owners, operators and managers. To be added to this guide, reach out to Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

MARCH 9, 2022

Food takes up more space in US landfills than anything else. Restaurant operators would be wise to take the following steps to reduce food waste and save money. Proper inventory management is essential to decreasing food waste and saving related expenses. Upgrade inventory and ordering systems with the latest technology.

Waste 539

Waste Compost Food Recycling 539

Modern Restaurant Management

NOVEMBER 23, 2020

As restaurants face the challenge of creating safe, indoor environments for their employees and customers during the COVID-19 pandemic, indoor air quality has become a focal point given growing scientific evidence that the virus spreads through airborne transmission.

Dine-in 558

Dine-in Technology Employee Relations Outdoor 558

Modern Restaurant Management

DECEMBER 1, 2020

Especially today, as customers become accustomed to new dine-in protocols, take-out options and longer wait times due to capacity limitations, restaurant owners must go above and beyond to make their customers feel comfortable and welcome. Important to note is the timely need for easy take-out options. McKinsey & Co.

Loyalty Program 519

Loyalty Program Customer Experience Employee Relations Point of Sale 519

Modern Restaurant Management

MAY 1, 2023

First, they typically store significant customer and employee data, including names, addresses, and credit card information. Cybercriminals use a variety of tactics to target restaurants, including: Phishing attacks : Phishing attacks involve sending fraudulent emails or messages to trick employees into providing sensitive information.

Insurance 508

Insurance Employee Relations Email Marketing Customer Experience 508

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. Modern Restaurant Management (MRM) magazine reached out to the team at Lightspeed to learn more. percent, from 16.93

Fast Casual 493

Fast Casual Fine Dining Employee Relations Customer Service 493

ChowNow

MAY 9, 2025

In this article, you will learn: The five most important restaurant costs to track and manage Easy strategies for controlling food costs and labor costs Tactics to save money without hurting your guest experience Lets start with the big picture and learn where your money is actually going. Are you overstaffed on slow days?

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

JUNE 17, 2020

This article addresses some of the most common concerns arising out of the COVID-19 pandemic, from the perspective of an employment lawyer and a restaurateur. Let your patrons feel that they are a part of the future of their favorite hangout, and they will take an interest in the restaurant's success now and for years to come.

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

7 Shifts

FEBRUARY 18, 2020

With work being one of the biggest contributors to stress, it’s not surprising that four in five people have had work-related dreams at some point in their lives. However, when stress so deeply affects employees that it leads to sleep-disturbing nightmares, it can take a toll on workplace satisfaction and engagement.

Employee Relations 395

Employee Relations FOH Back of House Front of House 395

7 Shifts

JANUARY 23, 2024

Effective employee scheduling means finding the right mix of shifts and shift types for your business. It means understanding employee availability and managing employee requests for time off and even last-minute shift changes. Table of Contents: What makes a great employee schedule? But it isn’t simple.

Restaurant Law 418

Restaurant Law Employee Relations Tip Distribution Communication 418

Modern Restaurant Management

FEBRUARY 26, 2021

I think it is very important for business owners, in general, to make a statement that our employees matter and so does their voice,” said Hunter Evans, Chef, at Elvie’s in Jackson, Mississippi. Interviews range from baristas and servers to operations managers. ” Hunter Evans. ” Maneet Chauhan Photo by Amelia J.

Employee Relations 450

Employee Relations Healthcare Insurance Communication 450

Modern Restaurant Management

AUGUST 12, 2021

According to the National Restaurant Association, employment at eating and drinking establishments is 12 percent short of pre-pandemic levels , leaving many employees feeling stressed and burned out in the face of often unrelenting customer demand. Four Tech Solutions to Improve Guest and Employee Experiences.

Employee Relations 493

Employee Relations Customer Experience Customer Service Mobile Ordering 493

Modern Restaurant Management

MARCH 27, 2024

Properly Train Staff It is easy to assume employees understand their role, but they can’t deliver a brand’s desired experience unless expectations on customer engagement, cleanliness, and ticket times are clearly outlined. Increase Manager Engagement Manager engagement can be a huge part of customer satisfaction.

Customer Service 474

Customer Service Loyalty Program Customer Experience Employee Relations 474

Modern Restaurant Management

JANUARY 23, 2023

As leaders who are focused on making our business stronger through thoughtful problem solving, we have had to take a hard look at how to meet that particular challenge. La Vida Hospitality believes in working as smart as you play, and encourages employees to Enjoy The Ride, a tried-and-true mantra for our approach to the work-life balance.

Coaching 493

Coaching Employee Relations Hospitality Social Media 493

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Joining Mood in 2018, he currently oversees the QSR team, focused on North America Account Management efforts.

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

JANUARY 7, 2021

Every restaurant business needs some form of an employee handbook. This vital management tool is more than just a long list of workplace rules and regulations. It should serve as a guide for your employees to reference on an ongoing basis. It’s an introduction to your company culture and a road map for how to operate.

Employee Relations 519

Employee Relations Restaurant Law Information Reference 519

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516