Modern Restaurant Management

OCTOBER 3, 2023

Ray Kroc, McDonald’s Founder/Fast Food Innovator, said it best, “Look after the customer and the business will take care of itself.” This business is all about people. You have to be able to adapt, evolve and ignite areas of the business with customers always being at the forefront of decisions being made. Engaging with customers on a local level is crucial for achieving long-term success, especially in a customer-driven competitive market.

Social Media 177

Social Media Customer Experience 2009 Customer Service 177

Sante

OCTOBER 4, 2023

There are already a wide variety of different robots, automated systems, and AI being used in the restaurant industry here in the U.S.

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Food 255

24/7 Waiter

OCTOBER 4, 2023

Capture the attention of potential customers by taking advantage of social media. You can stay on top of your game and become the “IT” restaurant by navigating your digital presence correctly. This means marketing your food and drink to attract attention and adding some trendy restaurant menu items to draw in a crowd. Unique restaurant menu items make your venue stand out so be sure to get creative with your dishes.

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2023 Menu Social Media Online Ordering 36

Goliath Consulting

OCTOBER 4, 2023

An insight into upcoming holidays and marketing strategies every restaurant owner needs to embrace. The festive season is upon us! As the world comes alive with holiday spirit, it’s imperative that restaurant owners stay ahead of the game. With the right strategies, the holidays can become a gold mine for restaurateurs. In this blog, we’ll share some holiday marketing ideas and tips to ensure your restaurant remains the go-to spot for festive celebrations.

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Marketing Loyalty Program Seasonal Menu Events 78

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Leadership

Sling

OCTOBER 3, 2023

If you’re a restaurant manager, you know it can be tough to schedule your employees around service times and rush periods. Especially if they’re accustomed to working a straight eight- or ten-hour shift. Thankfully, there is a solution: the split shift. What is a split shift? What are the advantages for employees and managers ? And is a split shift right for your business?

Restaurant Law 158

Restaurant Law Customer Service Tip Distribution Customer Experience 158

Sante

SEPTEMBER 30, 2023

Whatever type of restaurant, location, or menu, make sure that you approach the task with “world-class” in mind.

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Menu Management Management 242

Margin Edge

OCTOBER 3, 2023

If you’re in the restaurant business, you know there’s not a lot of downtime. As an operator, you maintain a fast pace to keep everything running smoothly and regardless sometimes things will go wrong. But when it comes to your finances, you literally can’t afford mishaps. That’s where easy-to-understand dashboards can save both time and money. Dashboards translate information into a visual to make data easier for our brains to understand.

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Cash Management Loyalty Program Seating Inventory 88

Goliath Consulting

OCTOBER 2, 2023

Embracing the amber hues, crisp air, and the evolving palette of patrons: A comprehensive guide to this season’s fall restaurant trends. Fall is finally here, which means restaurants are presented with the unique opportunity to blend tradition with innovation. The changing season brings a fresh perspective, allowing establishments to resonate with the essence of autumn.

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Beverage Outdoor Customer Experience Specials 78

Modern Restaurant Management

OCTOBER 4, 2023

In this episode of The Main Course , hosted by MRM Executive Editor Barbara Castiglia examines music and its impact on the dining experience with guest Ross Honey, President and CEO at TouchTunes.

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Dine-in Design 181

Advertiser: Paycor

There’s no way around it: sometimes employees need your help. Use this free template to clarify expectations, share resources, and set a timeline. Best case scenario, this process helps them improve. Worst case, your great recordkeeping keeps you compliant even if they move on. Download the template today!

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Food Business

OCTOBER 6, 2023

Second in a three part series on Social Media Marketing with Malia at Millenial Marketing. Malia, the owner of Millenial Marketing, and Martha, host of Holy Guacamole, talk through the most Frequently Asked Questions Malia receives regarding social media. Chances are you have asked some of these questions yourself, and know that social media is forever shifting and changing, and you might need an update.

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Marketing Social Media Presentation Hospitality 147

Restaurant Business

OCTOBER 3, 2023

In the past year, several major retail brands have been surprisingly frank with investors about the big financial hits they’ve taken due to theft and fraud. Yet the restaurant industry has been mostly silent about its similar problem: off-premise orders that are lost due to customer pickup mistakes, delivery driver errors and the restaurant version of shoplifting.

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Ordering Food Order Customer Service Customer Experience 109

Sculpture Hospitality

OCTOBER 5, 2023

Overpouring may sound like an innocent enough word, but its impact on bar profits can be huge. The practice of overpouring – pouring more than the standard serving size of alcohol or other liquids – can quietly drain profits, leaving business owners scratching their heads.

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Bar Serving Inventory 140

Modern Restaurant Management

OCTOBER 6, 2023

IoT has become an indispensable tech solution for the restaurant industry. Integrating IoT devices and connectivity drives efficiency, enhances food safety, mitigates risks, increases transparency, reduces waste, and provides many other benefits for restaurants. In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making.

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Food Safety Operations Management Management 201

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

Hiring

EATER

OCTOBER 6, 2023

Carolina Rodriguez/Phaidon In Jason Hammel’s new “The Lula Cafe Cookbook,” soup tells a story and warms the soul Jason Hammel has told the story of how he started the Lula Cafe so many times, it verges on legend. It would take a worldwide pandemic for him to finally write it down. Now, 24 years after the restaurant — considered one of Chicago’s finest — first opened, The Lula Cafe Cookbook: Collected Recipes and Stories is finally here.

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Seasonal Menu 2023 Book Small Business 109

Sling

OCTOBER 1, 2023

So you want to start a catering business? That’s great! The catering industry is ripe with potential and profit. You can be a part of this wide-open market. All it takes is a love for food and a bit of hard work. To help you get things cooking, we discuss some of the more important steps for how to start a catering business. Along the way, we’ll address such issues as: Working from home or a storefront The importance of state and local health codes Creating a business plan Getting incorporated a

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Catering License Transportation Advertising 78

Sculpture Hospitality

OCTOBER 4, 2023

Running a restaurant or bar is as much about managing your team as it is about delivering great food and drinks to customers. There’s no doubt about it, the hospitality industry, known for its long hours and fast-paced environment, is susceptible to staff burnout.

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Hospitality Bar Management Management 131

Modern Restaurant Management

OCTOBER 2, 2023

Food waste is recognized as an endemic challenge around the world. According to Feeding America , nearly 40 percent of all food in the U.S. is wasted each year, about 119 billion pounds, estimated at over $408 billion. Wasting food while seeing people go hungry is only one aspect of the problem – consider the environmental resources needed to produce, package, and transport, and food waste grows even more concerning.

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Waste Technology Food Inventory 186

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Food

EATER

OCTOBER 3, 2023

While a student at Cambridge, novelist C Pam Zhang found that squeamishness around meat is embedded into the English language — and by extension, Western attitudes towards the realities of meat It was in 2010, in a shared kitchen at Cambridge University, that I first came to harbor a secret disdain for the semantic squeamishness of English-speaking meat-eaters.

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2010 Back of House White Paper Dine-in 131

Restaurant Technology Guys

OCTOBER 4, 2023

In this episode, Jeremy Julian interviews Adam Ahmad, the CEO and founder of kea.ai, a company that provides human-assisted AI voice ordering for restaurants. They talk about how kea.ai works, what benefits it brings to restaurant operators and customers, and what challenges and opportunities they face in the industry. You’ll hear how kea.ai uses natural language processing and machine learning to handle phone orders efficiently and accurately, reducing wait times, errors, and costs.

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Technology Customer Experience Ordering Operations 84

Restaurant Business

OCTOBER 5, 2023

The healthful bowl concept has closed its test unit in a Kitchen United but says it is moving that test to the next stage. Yet officials are not revealing any details.

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Operations 125

Buzztime Business

OCTOBER 2, 2023

Get ready to stir up more business, and shake up your bottom line. We’ve put together a simple 5-step plan to increase cocktail sales at your bar or restaurant. Whether you run a sports bar or a swanky cocktail lounge, these tips will take your profits to the next level. Step #1) Increase Cocktails Sales by Knowing Your Audience In general, these are the four types of characters you’ll come across today in any given bar.

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Social Media Seasonal Menu Bar Sports 88

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Loyalty Program

The Rail

OCTOBER 6, 2023

By Trent Curry, Contributor Why would anyone in their right mind want to buy a struggling business, especially a restaurant business? For starters, it's a lot cheaper than starting a new business from scratch. But that's not the only reason! If you're considering purchasing a struggling restaurant, read on for information from The Rail about how to make it successful.

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License Social Media Design Website Management 59

Restaurant Technology Guys

OCTOBER 1, 2023

Learn how branded phone calls can increase guest satisfaction and get you in touch with your customers faster and easier in the restaurant world. Check out the team at First Orion Branded Communication & Call Protection Solutions (firstorion.com) For a full transcript of the show click here 198. First Orion Transcript The post 198. Restaurant Technology Guys Podcast Ep. 198 – Setting The Standard For a Better Calling Experience with First Orion appeared first on Restaurant Technology G

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Technology Customer Experience Communication Blog 84

Restaurant Business

OCTOBER 5, 2023

The City Council directed staff on Wednesday to start drafting an ordinance. It would put LA among a number of other cities and states that require businesses to accept cash.

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Operations 120

Squirrel Systems

OCTOBER 2, 2023

Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. Omnichannel marketing is a common strategy in many industries, including retail, entertainment, and eCommerce. The restaurant industry has been less inclined to embrace omnichannel strategies, although some sectors, notably quick-service restaurants, have been more enthusiastic about the approach.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

Hiring

Culinary Cues

OCTOBER 3, 2023

Mr. Miyagi was on to something in The Karate Kid. There is a process, a rhythm, and an order to so many things in life. You can’t get to the end game without going through the steps requiring “patience, young grasshopper”. We all need to learn the process, the rhythm, and the order to reach a level of competence, understanding, and confidence – there is no shortcut.

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Food Supply Café Entertainment Food Order 371

The Restaurant Times

OCTOBER 3, 2023

Charting a path that spans the domains of retail, e-commerce, and hospitality, Karl Goodhew’s story is a reflection of the remarkable possibilities that technology, innovation, and a relentless drive for change can create. From leading software engineering at Macy’s Inc., a $17 billion-dollar, Fortune 500 multi-brand retailer, to joining BurgerFi as Chief Technology Officer, Goodhew’s journey is a mosaic of diverse skills, profound curiosity, and a steadfast determination to ch

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Innovation Fast Casual Retail Loyalty Program 52

Restaurant Business

OCTOBER 3, 2023

The pizza delivery giant and the technology company will join forces to develop AI strategies to improve operations and customer service.

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Customer Service Technology Delivery Operations 135