Crunchtime

JULY 20, 2023

With thousands of competitors in the restaurant industry, operators must find ways to get their brands to stand out from the competition. The cleanliness of the store entrance, the freshness of food on display, and other aspects of a visit may not always be noticed by visitors, but operations leaders know that the key to creating repeat customers is to provide outstanding service to customers consistently.

Franchise 60

Franchise Franchising Operations Leadership 60

Modern Restaurant Management

JULY 18, 2023

Restaurant customers are back, with many restaurants reporting business close to pre-pandemic levels. And those consumers want the restaurant experience, according to a survey earlier this year by the National Restaurant Association. It reported that “84 percent of consumers say going out to a restaurant with family and friends is a better use of their leisure time than cooking and cleaning up.” Take a minute now and think of five things that you believe bring your customers back tim

Customer Service 419

Customer Service Seating Consumer Goods Customer Experience 419

Restaurant Business

JULY 20, 2023

Marketing Bites: Pinkberry and Cold Stone Creamery feed into the Barbie frenzy, Dunkin’ launches summer merchandise and Taco Bell is giving rewards members a say in its sauce packet redesign.

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Merchandise Marketing 246

Wasserstrom

JULY 18, 2023

Managing inventory in the foodservice industry is essential for ensuring profitability. However, theft and shrinkage can be a major problem, leading to significant financial losses. Reducing theft and shrinkage in your restaurant requires systematic planning and the vigilance of a meerkat. Being that, we provide an overview of theft and shrinkage in the context of […] The post Restaurant Inventory Management: Theft & Shrinkage appeared first on The Official Wasserstrom Blog.

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Inventory Management Management Blog 127

Advertiser: Paycor

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

Modern Restaurant Management

JULY 19, 2023

The "metaverse" is a general term used to describe any of the virtual universes where people can interact with one another in a shared, immersive environment. With the growth of both virtual reality and augmented reality technologies, more and more people are engaging with the metaverse to do things like play games, shop, and even get married.

Franchise 419

Franchise Franchising Restaurant Law Customer Service 419

Restaurant Business

JULY 19, 2023

A Deeper Dive: Jim Balis, managing director with CapitalSpring, joins the podcast to talk about the state of the restaurant industry and mergers and acquisitions.

Pricing 246

Pricing Management Management 246

The Salt

JULY 17, 2023

The rise in tipping has many customers fuming, but one worker who depends on tips says most customers misunderstand what they are — and shares what it feels like when people don't tip.

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Modern Restaurant Management

JULY 17, 2023

When restaurants, food businesses, and other organizations become ISO certified, they’re showing that they: Prioritize safety, quality, and compliance, following strict guidelines to ensure safe, high-quality foods. Respect their customers and work diligently to earn their trust and loyalty. Are meeting the demands of key stakeholders (including customers, employees, investors, the media, and influencers) who want to align with reputable, ethical, sustainable, humane, diverse organizations

Innovation 416

Innovation Technology Certification Food Safety 416

Modern Restaurant Management

JULY 20, 2023

In this episode of " The Main Course ," Johnny Tellez, VP of International Operations and Training at Focus Brands International, discusses how the customer experience has changed during the pandemic, the role technology has played in these changes, and how restaurants are adapting their use of technology to enhance customer experience. In this conversation with host MRM Executive Editor Barbara Castiglia, Tellez talks about The impact of the pandemic on international restaurant operatio

Technology 419

Technology Audits Franchising Franchise 419

Culinary Cues

JULY 18, 2023

A few days ago, I decided to hang up my chef’s toque. After 55 years working and teaching in kitchens, it was time to step aside. This did not mean I would no longer be working on something food related, just not at the same level as I had for all that time. Simultaneously, my wife of 48 years and I have been clearing out much of the “stuff” accumulated over five decades, sifting through memories, laughing on occasion, and wondering why on earth we hung on to all of this.

Hotels 417

Hotels Blog Café Management 417

Advertiser: Paycor

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

EATER

JULY 18, 2023

Restaurant menus can present an awkward challenge for blind people. But it doesn’t have to be that way. Listen to this article In 1999, the first “dining in the dark” restaurant opened in Zurich, Switzerland. Blindekuh , or the Blind Cow (the German name for the game of blind man’s bluff ), was wildly popular, and inspired dozens of similar ventures that opened in cities across Europe and around the world.

Dine-in 246

Dine-in Restaurant Law Website Management Fine Dining 246

Restaurant Business

JULY 18, 2023

Consumers drink a lot of coffee, and they drink it all day long. Coffee-based drinks have a place across most dayparts in foodservice settings, according to Technomic’s 2022 Beverage Consumer Trend Report—77% of consumers said that they order coffee for breakfast, 26% order coffee for lunch, 13% for dinner and 26% enjoy coffee as a between-meal snack.

Hotels 246

Hotels Beverage Customer Service Customer Experience 246

Modern Restaurant Management

JULY 21, 2023

Jean-Georges Director of Restaurants Vincenzo Decaria was raised in Crotone, Italy surrounded by hotels and restaurants. While studying for a law degree, he worked nights at restaurants and bars. He then started working at a private members club, Café Royal and visited New York for a consultancy job and ended up staying. Decaria has been with Jean-Georges Management for seven years and played a fundamental part in opening many of Jean-Georges’ restaurants including L’Italien and L’Asiatique in M

Hotels 418

Hotels Restaurant Law Hospitality Hiring 418

Goliath Consulting

JULY 19, 2023

In this article, we are thrilled to introduce a remarkable new book written by our very own Jay Bandy. With over 30 years of experience in the industry, his new book, “ Keys to Being a Successful Restaurant Leader: A Guide to Skills and Behaviors Restaurant Managers Need to Succeed ” is an incredible resource for aspiring and current restaurant managers seeking to excel in their roles.

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Leadership Book Customer Experience Seasonal Menu 195

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

2025

EATER

JULY 21, 2023

Lille Allen/Eater Barbie cakes aren’t just for kids’ birthday parties anymore Barbie turned 30 the year I was born. That same year, my grandmother bought a dome cake pan for making Barbie cakes: typically, a Barbie doll enveloped to the waist in frosted layers of cake, carved into the shape of a voluminous skirt. In her words,“I had my first granddaughter and I envisioned making a lot of Barbie cakes.

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2002 2000 Book Take-out 246

Restaurant Business

JULY 21, 2023

A group of operators argued in comments with federal regulators that the franchisor’s changes cost them important profitability and drive up their prices. To the company, the changes are necessary to evolve the brand.

Pricing 246

Pricing Operations 246

Modern Restaurant Management

JULY 20, 2023

Like most headline-grabbing technology, artificial intelligence (AI) has its pros and cons. But like it or not, AI is being implemented in so many industries, including foodservice, and is here to stay. For readers seasoned enough to remember, there was a time 20-30 years ago when mobile phones were being tried on for size by consumers. There was a mixture of early adopters and those who questioned cell phones’ staying power.

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Mobile Ordering Customer Service Technology Customer Experience 322

Sculpture Hospitality

JULY 18, 2023

TORONTO, ON, July 17, 2023 -- Sculpture Hospitality, a distinguished leader in hospitality and restaurant inventory management, is pleased to announce the expansion of its network with the addition of a Sculpture Hospitality franchise in Santa Cruz, California, owned by long-standing clients Jennee Gregg and Taylor Fontana. This significant move enables Gregg and Fontana to continue using Sculpture’s services for their own restaurant, Malone’s Grille in Santa Cruz, California, while delivering t

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Franchise Franchising Hospitality 2023 148

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

2025

EATER

JULY 18, 2023

The Spongmonkeys doing whatever the hell it is that they do. | Quiznos In 2003 the Spongmonkeys, a pair of potato-shaped, human-toothed, rodent(ish) critters became the unlikely faces of Quiznos. Now, the sandwich chain is plotting a comeback, and the Spongmonkeys are once again loving their subs. The year 2003 was a different time. George W. Bush was president, MySpace had just launched, and U.K. animator Joel Veitch created what would eventually become one of the weirdest — and most enduring —

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Restaurant Business

JULY 21, 2023

Executive Summary: A roundup of high-level hirings and promotions in the restaurant business includes changes for First Watch and Square.

Hiring 246

Hiring Leadership 246

The Rail

JULY 18, 2023

By Nick DiMatteo, Fortyfivegames Who is up for a little history lesson? In this post of the series, that’s exactly what I have in store for you. This isn’t, however, a history lesson where you will be required to remember the dates of some obscure battle. Instead, we are going to take a look at the history of the bar industry. And bars are meant to be fun, so let’s have fun along the way.

Entertainment 130

Entertainment Bar Back of House Sports 130

The Wine Knitter

JULY 21, 2023

Fourth of July has come and gone, and the fireworks and sparklers have been put away. However, the sparkles, as in sparkling wine, continue at my house with corks popping and bubbles flowing! I never need an occasion to pour sparkling wine, and as I’m sure you all know by now, I love celebrating “just because” moments. Don’t you?

Vineyard 142

Vineyard Certification Back of House Sourcing 142

Advertiser: Paycor

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

Leadership

Tableo

JULY 19, 2023

Customers expect convenience and efficiency in all aspects of their dining experience, including the payment process. The restaurant sector has experienced a paradigm shift thanks to pay-at-table technology, which has completely changed how customers settle their bills. This article examines the development of pay-at-table technology and how it has revolutionised restaurant payments.

Technology 75

Technology Point of Sale Customer Experience Reservations 75

Restaurant Business

JULY 20, 2023

A Pizza Hut operator in the Midwest was sued in a federal court after allegedly underpaying delivery drivers for the use of their personal cars. Such lawsuits are remarkably common.

Delivery 246

Delivery Operations 246

The Rail

JULY 18, 2023

By Nick DiMatteo, Fortyfivegames Who is up for a little history lesson? In this post of the series, that’s exactly what I have in store for you. This isn’t, however, your typical history lesson in where you need to memorize dates of some obscure battle. Instead, we are going to take a look at the history of the bar industry. And bars are meant to be fun, so let’s have fun along the way.

Entertainment 130

Entertainment Bar Back of House Sports 130

Harbor Touch

JULY 21, 2023

Out-of-home (OOH) advertising has been a popular method for promoting restaurants for decades. From billboards to bus stops, OOH ads can be seen everywhere, making them an effective way to reach a wide audience. But with the rise of digital OOH (DOOH) advertising, restaurants now have even more opportunities to drive foot traffic and increase sales.

Advertising 78

Advertising Transportation Social Media Outdoor 78

Advertiser: Paycor

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

Leadership

Tableo

JULY 18, 2023

Restaurant inventory management is a process for identifying more cost-effective food, beverage and supply orders while keeping track of the materials and supplies you have on hand for shifts. This article provides advice and tips on how to manage your restaurant inventory efficiently, helping you reduce waste, increase efficiency and optimise expenses. 1.

Inventory 75

Inventory Management Management Audits 75

Restaurant Business

JULY 20, 2023

The Bottom Line: Subway wants bigger operators. Burger King wants smaller operators. Which one is the right strategy? Both.

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Operations 246

Crunchtime

JULY 20, 2023

With thousands of competitors in the restaurant industry, operators must find ways to get their brands to stand out from the competition. The cleanliness of the store entrance, the freshness of food on display, and other aspects of a visit may not always be noticed by visitors, but operations leaders know that the key to creating repeat customers is to provide outstanding service to customers consistently.

Franchise 78

Franchise Franchising Operations Leadership 78

Harbor Touch

JULY 21, 2023

Out-of-home (OOH) advertising has been a popular method for promoting restaurants for decades. From billboards to bus stops, OOH ads can be seen everywhere, making them an effective way to reach a wide audience. But with the rise of digital OOH (DOOH) advertising, restaurants now have even more opportunities to drive foot traffic and increase sales.

Advertising 78

Advertising Transportation Social Media Outdoor 78

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Small Business