Modern Restaurant Management

DECEMBER 19, 2024

This approach entices guests to explore their palates or reminisce on familiar flavors, turning a simple dining experience into an emotional journey that encourages guests to return time and time again. It has become common in the American dining scene to see restaurants categorized into specialty niches.

Dietary Restrictions 417

Dietary Restrictions Influencer Customer Experience Menu 417

Modern Restaurant Management

DECEMBER 31, 2024

What can you expect to see on menus in 2025? Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. ” Guests will have the opportunity to experience many of these trends come to life at Kimpton restaurants and bars across the globe.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

7 Shifts

NOVEMBER 24, 2024

You can identify potential gaps in the local dining landscape and create unique value propositions. Another goal might involve understanding your local dining market's preferences. In this case, you might run surveys or focus groups to check the potential of new cuisine styles or dining concepts and trends. With the 4.5%

Marketing 370

Marketing Social Media SEO Customer Service 370

ChowNow

FEBRUARY 7, 2025

Example: Date Night Special 2 steaks, 1 appetizer, and a chocolate lava cake for $70. Prix Fixe Menu: A multi-course meal at a set price encourages guests to order more while offering an elevated dining experience. Finding your AOV is actually quite simple. Increase Your Restaurants Average Order Volume (AOV) 1.

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Modern Restaurant Management

DECEMBER 5, 2024

This trend of using unique glassware to showcase specialty drinks and cocktails is growing in both fine dining and casual establishments across the country. This trend of using unique glassware to showcase specialty drinks and cocktails is growing in both fine dining and casual establishments across the country.

Fine Dining 405

Fine Dining Consumer Goods Presentation Seasonal Menu 405

Culinary Cues

MAY 12, 2025

Cheese should be from a local or regional cheesemaker and let the customer know where it came from and why its so special. Guests spending hundreds of dollars for a memorable meal and making reservations months in advance just to garner a seat. Wine lists that resemble an encyclopedia of the wine making craft are just the price of admission.

Fine Dining 352

Fine Dining Seasonal Menu Front of House White Paper 352

Modern Restaurant Management

NOVEMBER 14, 2024

The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business.

Reservations 449

Reservations Online Ordering Loyalty Program Book 449

Modern Restaurant Management

MAY 9, 2025

Introduction: The Charm of French Bistro Culture At the heart of French bistro culture lies an effortless charm that transforms dining into something personal and profound. Unlike larger, formal dining establishments with starched linens and sprawling menus, bistros offer a relaxed intimacy that swaps stiff elegance for a warm, lived-in feel.

Fine Dining 221

Fine Dining Influencer Dine-in Innovation 221

Modern Restaurant Management

DECEMBER 9, 2024

Whether it was your signature menu items, seasonal specials, or a festive holiday cocktail that puts a new spin on a classic, tailoring your menu can grab the attention of those looking to try something new. Over the Christmas season, 63 percent of adults plan to eat out so your restaurant needs to be prepared for the increase in demand.

POS 418

POS Seasonal Menu Point of Sale Customer Experience 418

7 Shifts

OCTOBER 22, 2024

Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines. Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars. early bird timeslot.

Reservations 221

Reservations Book Customer Experience Dine-in 221

Modern Restaurant Management

APRIL 17, 2025

"Pre-pandemic, only fine dining establishments typically used tools like prepayments or deposits. ." Nick Kokonas was trying to solve Alinea's costly no-show problem and the resistance they faced when introducing prepaid reservations. Tock's origin story is all about problem solving.

Reservations 251

Reservations Fine Dining 2024 2023 251

Restaurant Business

JUNE 20, 2025

at the Italian casual-dining chain as its investments in affordability and Uber delivery paid off. 20, 2025 Facebook Twitter LinkedIn Consumers are finding value in casual-dining brands like Olive Garden. Same-store sales at the Italian casual-dining chain spiked 6.9% By Joe Guszkowski on Jun. of sales in the quarter.

Delivery 238

Delivery Fast Casual Leadership Point of Sale 238

Restaurant Business

JULY 2, 2025

News prices commodities Breakfast Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. By Joe Guszkowski on Jul. 02, 2025 Facebook Twitter LinkedIn Wholesale egg prices have fallen 67% since their March peak. Photo: Shutterstock Waffle House customers no longer have to pay extra for eggs.

Pricing 242

Pricing Back of House Fast Casual 2025 242

ChowNow

MARCH 21, 2025

Key customer factors that influence dining preferences, from demographics to behavior. These are the people most likely to dine with you based on factors like their age, income, dining preferences, and lifestyle. Every successful restaurant has one thing in common: they know exactly who they are serving.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Culinary Cues

FEBRUARY 5, 2025

Customers are becoming more discerning about value and anxious about the price of a meal (from quick service to fine dining). The restaurant has been, is, and hopefully will remain a special place for gathering, celebrating, relaxing, learning about, and enjoying the work of the chef and mixologist. This is true for every business.

Fine Dining 243

Fine Dining Food Supply Customer Service Recruiting 243

Lavu

MARCH 28, 2025

Managing special occasion promotions is easier than ever with the best POS system features and integrated online ordering. Loyalty Programs : Built-in systems to reward customers and trigger special occasion perks automatically. Loyalty Programs : Built-in systems to reward customers and trigger special occasion perks automatically.

Specials 78

Specials POS Loyalty Program Inventory 78

Modern Restaurant Management

JUNE 3, 2025

Guests also want an experience, not just a meal, so messages that promote unique dining events, themed nights, or a fun atmosphere can create excitement. Upscale dining or Michelin-star restaurants typically cater to a different kind of clientele, so marketing here should emphasize exclusivity, quality, and experience.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

EATER

NOVEMBER 12, 2024

The Lactation Network’s new initiative, called Room at the Table , will offer training and support to restaurants and their employees on how to make their dining rooms more welcoming to children and people who are breastfeeding. They are spaces in which consuming food is not only welcomed, but is expected.

Restaurant Law 332

Restaurant Law Education Food Supply Dine-in 332

ChowNow

MAY 2, 2025

Its a marketing channel you control, giving you a clear, reliable way to share important news, announce special offers, and create excitement around whats happening at your restaurant. Weekly can work tooespecially if you have frequent special offers, rotating menu items, or upcoming events you want to promote.

Email Marketing 195

Email Marketing Loyalty Program Social Media Seasonal Menu 195

Modern Restaurant Management

JULY 14, 2025

We didn’t imagine it would one day lead to owning a café, and certainly not to creating a fine dining restaurant within that same space. After the morning rush, the space sat virtually empty, and Tracie saw an opportunity to maximize its potential. ' Preparing the café for evening dining presented real logistical hurdles.

Fine Dining 251

Fine Dining Café Small Business Fast Casual 251

Modern Restaurant Management

MARCH 21, 2025

Embracing innovation without losing the personal touch that makes independent restaurants special. We’ve all heard the statistics surrounding restaurant closures, from the 50 percent failure rate in the first five years to watching restaurant store-fronts change over year to year. Take a busy corner café, for instance.

Technology 221

Technology Front of House Customer Service Back of House 221

7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. How do you prepare your team for special events or holiday rushes? Can you give an example of how you’ve managed a large event or special occasion at a restaurant?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

APRIL 24, 2025

Mother’s Day reigns queen as the largest dining-out holiday of the year, with Americans projected to spend around $35.7 Music Drives Dining Performance Music is the invisible host. Yet, many restaurants either throw on a random playlist or forget music altogether, missing a crucial opportunity to elevate the dining experience.

License 251

License Fine Dining Customer Experience Dine-in 251

ChowNow

FEBRUARY 28, 2025

Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like. Are you doing all the right thingsserving amazing food, delivering top-notch service, crafting perfectly balanced drinksbut the tables still arent filling up like they should?

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

JULY 16, 2025

I wanted to give back to the community that gave so much to me, and let’s be honest, if you’ve worked in a restaurant or bar, you know you have to be a special kind of crazy. Recognizing that social media could be a powerful tool for the hospitality industry, Kim Beechner founded Embark Marketing in her senior year of college.

Marketing 474

Marketing Social Media Email Marketing Back of House 474

Modern Restaurant Management

FEBRUARY 13, 2025

This Valentine's Day edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining and gifting trends including the importance of experience. Restaurants saw 41 percent more transactions The busiest dining hour? Analyzing data from full-service restaurants on Feb. percent in 2024. percent in 2024.

2024 221

2024 Fine Dining Book Reservations 221

Culinary Cues

FEBRUARY 18, 2025

It will stand out as truly special. The cheese is from a local artisan maybe even a rich bleu or 5-year aged cheddar something that is truly special and all you. In business, those choices can lead to success or failure, prominence of subservience, profit or loss. Is that what you believe? Is that how you want to be perceived?

Fine Dining 239

Fine Dining Small Business Customer Experience Equipment 239

7 Shifts

OCTOBER 28, 2024

For dining establishments that rely on in-person traffic, a simple way to track new customers is by asking them directly when they place an order or through digital receipts that prompt a brief survey. Instead of casting a wide net with generic ads, use targeted marketing to reach the people most likely to dine at your restaurant.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Modern Restaurant Management

JUNE 25, 2025

While it’s certainly possible to work with an agent who’s either a friend or family member, it may be advisable to look for an agent who has specialized knowledge in the food service industry and the unique risks and challenges that come with it. What Carriers Do You Represent that Specialize in the Food-Service Industry?

Insurance 221

Insurance Restaurant Law Outdoor Catering 221

Restaurant Engine

DECEMBER 11, 2024

Promote your special events and themed nights to both current customers and your target audience. One way to do this is with special events and theme nights. Not only do these special events bring in new people, but they may also help you gain back customers who havent dined with you in a while.

Events 52

Events Specials Workshop Entertainment 52

ChowNow

MARCH 7, 2025

Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests. Or adjust your staffing schedule based on peak ordering times?

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

FEBRUARY 12, 2025

A well-timed email with a special offer, new menu item, or exclusive promotion can be the nudge they need to place another order. Boosts Repeat Business: Special promotions, loyalty rewards, and exclusive deals encourage guests to return. Promotions and Discounts Special offers drive customer action.

Email Marketing 195

Email Marketing Marketing 2025 Online Ordering 195

The Rail

JANUARY 21, 2025

This enables restaurants to adjust orders, create specials, and repurpose ingredients before they spoil. By Bailey Ramsey, Contributor Food waste is a critical issue in the restaurant industry. To put this in perspective, restaurants waste anywhere between 4% to 10% of the food they purchase.

Waste 182

Waste Compost Recycling Food 182

ChowNow

JANUARY 23, 2025

Are your regulars ordering the same drink and entree every time they come in? Does the energy feel flat, and the customers look bored. Seeing those glazed-over eyes is unsettling, and youre starting to think, Maybe its time to shake things up a bit. Maybe hosting an event could pump some new life into your restaurant.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

JULY 17, 2025

Their effect isn’t just sensory — they can also activate digestive enzymes and modulate appetite, contributing to the dining experience beyond taste. Guests expect healthier dishes without sacrificing enjoyment, and chefs are tasked with satisfying those expectations while maintaining a compelling flavor profile.

Front of House 221

Front of House Back of House Seasonal Menu Sustainability 221

Modern Restaurant Management

DECEMBER 27, 2024

For example, a POS system that integrates with your loyalty program and email marketing platform can automatically send rewards or special offers to frequent diners. Predictive AI, for example, helps restaurants anticipate guest preferences, such as favorite dishes, dining times, or spending patterns.

2025 275

2025 Loyalty Program Email Marketing Customer Experience 275