Modern Restaurant Management

DECEMBER 11, 2024

"Every step of your dining experience is filled with acts of kindness from the moment you walk in and are greeted with a smile to the time your server thanks you for coming. . "Every “Kindness and restaurants go hand in hand," said Values-in-Action CEO Stuart Muszynski. "Every " Laurie L.

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Menu Customer Experience Download Hospitality 419

Modern Restaurant Management

APRIL 24, 2024

. “People read reviews, are influenced by reviews, and are very influenced by negative reviews,” George Swetlitz, co-founder of RightResponse AI, told Modern Restaurant Management magazine. Reviews impact the number of diners available to your restaurant. .” Negative reviews are negative in a number of ways, Swetlitz noted.

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Dine-in Influencer Customer Service Information 446

Modern Restaurant Management

MAY 9, 2025

To learn more about how restaurant operators can best set themselves up for the upcoming summer season, Modern Restaurant Management IMRM) magazine reached out Kevin Bryla, Chief Marketing Officer, SpotOn. What details should operators pay attention to when setting up a patio for dining?

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Outdoor Mobile Ordering Loyalty Program Fast Casual 252

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our The study was in-field in Sept-Oct 2024.

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Seasonal Menu Mobile Ordering 2025 2024 251

Modern Restaurant Management

APRIL 15, 2025

"Our survey shows that GLP-1 users are not pulling back from restaurant dining—in fact, they’re increasing their visits across all segments, particularly quick-service restaurants (QSRs)," Jana Zschieschang, Chief Brand Officer for Revene Management Solutions, told Modern Restaurant Management (MRM) magazine. "However,

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Dine-in Pricing Magazine Definition 277

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. So much data is generated at every point within a restaurant, whether fast casual or fine dining. For the first part, click here and for the second part, click here.

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2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

OCTOBER 30, 2024

"Value is a broader tent than price, but price is an important value platform when consumers are faced with high inflation or a personal economic situation such as a job loss," Tim Fires, president of global foodservice at Circana, told Modern Restaurant Management (MRM) magazine. "We yuan meal deals proving particularly popular.

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Loyalty Program Consumer Goods Customer Experience 2025 251

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. At the same time, it can result in consumers creating more waste if they order more than they can eat.

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2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

APRIL 14, 2025

Among the report highlights: Cost-conscious diners are rolling back their spending, not cutting it out: 45 percent of surveyed diners report they are visiting restaurants less often due to rising prices, with nearly half saying they’ve decreased their dining-out budgets in the past six months. Diners are willing to embrace voice AI.

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Loyalty Program 2025 Mobile Ordering Fast Casual 333

Modern Restaurant Management

MAY 15, 2025

Pepper discussed his journey with Modern Restaurant Management (MRM) magazine. I want our brands to be recognized as leaders in healthy, fast-casual dining. Under his leadership, the brand has doubled its footprint in just six months. I came into the food industry after building a strong background in business strategy and operations.

Fast Casual 221

Fast Casual Food Franchising Franchise 221

Modern Restaurant Management

APRIL 17, 2025

"We've also seen a significant shift in how restaurants handle guest commitments," Tock CEO Matt Tucker told Modern Restaurant Management (MRM) magazine. "Pre-pandemic, "Pre-pandemic, only fine dining establishments typically used tools like prepayments or deposits. ."

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Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

DECEMBER 9, 2024

Lotus’ concepts – My Neighbor Felix , WonderYard Garden + Table and ViewHouse – have become tried-and-true holiday destinations for guests wanting to create memorable experiential dining and drinking opportunities. Lotus Concepts Management Inc., What is the process of organizing pop-ups that fit the brand?

Customer Experience 419

Customer Experience Marketing Magazine Small Business 419

Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars. early bird timeslot.

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Reservations Book Customer Experience Dine-in 221

Modern Restaurant Management

APRIL 9, 2025

Ballas shares his insights with Modern Restaurant Management (MRM) magazine and discusses issues that must be on the radar for franchises and brands including AI, automation, sustainability, staffing, training, and more. Consumers, especially younger generations, are making dining decisions based on a brand’s environmental impact.

Loyalty Program 251

Loyalty Program Franchising Franchise Fast Casual 251

Modern Restaurant Management

MARCH 24, 2025

Value-driven dining and a growing interest in regional brands are two trends uncovered in Yelp's 2025 Fastest Growing Brand s report. To learn more, Modern Restaurant Management (MRM) magazine reached out to Kadecia Ber, Yelp’s advertising trends expert. Regional flavors are gaining traction—BB.Q

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2024 2023 Customer Experience Pricing 221

Modern Restaurant Management

FEBRUARY 19, 2025

For a deeper dive into this trend, Modern Restaurant Management (MRM) magazine spoke with the David Shove-Brown and David Tracz, Partners and Co-Founders of //3877. This has led to a growing appeal for unique dining experiences and fast-casual concepts. What does the trend say about the resiliency of the restaurant industry?

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Fast Casual Customer Experience Design Casual 221

Modern Restaurant Management

NOVEMBER 19, 2020

In this Q&A, Modern Restaurant Management (MRM) magazine gets advice on from Guy Bloch, CEO at Bringg on how restaurants can prepare for the colder months ahead. The biggest challenge will be on-premise dining and the shift from outdoors to indoors as temperatures decrease in many regions.

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Outdoor Technology Dine-in Delivery 558

Modern Restaurant Management

APRIL 29, 2025

Yelp is introducing a slew of new AI-powered updated tools designed to help restaurant operators be more efficient as well as improve the overall dining experience. This will collect post-dining feedback from guests, givingrestaurants comprehensive insights into the guest experience.

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Operations Front of House Seating Reservations 221

Modern Restaurant Management

FEBRUARY 13, 2025

This Valentine's Day edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining and gifting trends including the importance of experience. Restaurants saw 41 percent more transactions The busiest dining hour? Analyzing data from full-service restaurants on Feb. percent in 2024.

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2024 Fine Dining Book Reservations 221

Modern Restaurant Management

APRIL 30, 2025

For some, breakfast is a simple, grab-and-go convenience, while others prefer to savor a dine-in brunch. “‘Experience’ means different things to different groups,” Valerie McCartney, VP of Franchise Development at Broken Yolk Cafe, told Modern Restaurant Management (MRM) magazine.

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Design Front of House Seating Back of House 221

Modern Restaurant Management

FEBRUARY 11, 2025

We’re proud to lead the charge and redefine what health-focused dining at scale looks like.” ” To delve more into the process of eliminating seed oils, Modern Restaurant Management (MRM) magazine quizzed Daniella Voysey Olson, Chief Growth Officer. However, we knew it was the right decision.

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Social Media 2022 Sourcing Menu 252

Modern Restaurant Management

MAY 22, 2023

Promotions and loyalty programs are necessary to convince Americans to dine out more frequently, according to new research from Provoke Insights and Modern Restaurant Management (MRM) magazine. Americas still want to dine out, so promotional deals and loyalty programs make them feel like they are being responsible with their money.”

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Loyalty Program Customer Service Customer Experience Magazine 450

Modern Restaurant Management

NOVEMBER 1, 2022

Restaurant guests in cost-saving mode are eating out less and more conscious of menu prices, according to Restaurants: Consumer Trends Fall 2022/Winter 2023 a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. “Unique offerings to help separate from the competition may be helpful.

Fine Dining 473

Fine Dining Seasonal Menu Social Media 2022 473

Modern Restaurant Management

MARCH 25, 2021

Modern Restaurant Management (MRM) magazine interviewed Linardi about the digital restaurant experience, contactless payment and more. The need that exists today is for more awareness as to what payment experiences are available, and to educate each business regarding how they can create a better dining experience for the customer.

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Mobile Ordering Online Ordering Small Business Customer Experience 614

Modern Restaurant Management

MAY 8, 2025

Modern Restaurant Managment (MRM) magazine reached out to Shannon O’Shields, VP of Marketing at Rubix, to learn more on how anti-texture is redefining mouthfeel, why it's so important , and what restaurants can do to capitalize on this growing trend. In what ways is texture important in the overall dining experience?

Social Media 252

Social Media Beverage Influencer Innovation 252

Modern Restaurant Management

AUGUST 6, 2024

Sixty-nine percent of consumers would dine out more often if it were more enjoyable, and that number goes up to 78 percent for adults under the age of 35, according to a report from ChangeUp. What key factors are guests reporting disappointment about regarding the dining out experience and how can they be alleviated?

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Customer Experience Fast Casual 2024 Dine-in 493

Modern Restaurant Management

APRIL 28, 2022

The concern for eating out is fading, however, almost one-third still have apprehensions about going to a restaurant, according to new research conducted by Provoke Insights provided exclusively to Modern Restaurant Management (MRM) magazine. This includes one-fifth of diners who are overall eating out less.

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Food Supply Magazine Advertising 2022 471

Modern Restaurant Management

OCTOBER 24, 2022

In response, consumer searches for budget-friendly dining and grocery options are higher than Q3 2021. In response, consumer searches for budget-friendly dining and grocery options are higher than Q3 2021. “At the same time, Yelp data shows consumers are increasingly searching for affordable and quick dining options.

Fast Casual 455

Fast Casual Food Supply 2022 2021 455

Modern Restaurant Management

JANUARY 3, 2025

To learn how these layouts can help maxmize efficiency while still providing optimal guest experience, Modern Restaurant Management (MRM) magazine received insights from Aleksandra Kaplan, partner at Swan Dive Design Studio. Among her design tips: Form Must Follow Function, Go Big in Little Ways and Design to Grow.

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Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

OCTOBER 23, 2024

Modern Restaurant Management (MRM) magazine connected with Mike DiBeneditto, CEO of Golden Waffles, to learn about "waffle-omics" and how the breakfast staple can be a strategic menu asset for restaurant operators. Waffles saw a 15.4 Waffles are also perfectly suited for the growing snacking culture.

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Back of House Seasonal Menu 2024 Customer Experience 221

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. percent) and fine dining restaurants (19.9 percent year-over-year at fine dining and 3.53 percent, from 16.93

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Fast Casual Fine Dining Employee Relations Customer Service 493

Modern Restaurant Management

DECEMBER 18, 2020

Modern Restaurant Management (MRM) magazine visited with Tap 42's VP of Development Alex Rudolph at the Aventura location just prior to the pandemic. "Human beings want socialization, experiential gatherings and many times this is centered around dining. ."

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Leadership Magazine Online Ordering Outdoor 433

Modern Restaurant Management

DECEMBER 20, 2024

Music can play a role to enhance the dining experience, setting the mood and complementing the menu and design. It's important for operators to ensure they are abiding by the law and compensating the creators and rights holders. What should restaurant operators know about music licensing? Truth be told, music licensing can be complicated.

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License Operations Fine Dining Customer Service 221

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. by about one percent.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind. Emily Washcovick.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

Modern Restaurant Management

SEPTEMBER 11, 2024

Future foodspaces will need to be designed to meet the personalized needs of diverse customer bases, according to Culinary Crossroads: How Societal Shifts Are Defining Tomorrow’s Dining , the latest whitepaper from IA Interior Architects research initiative, HumanX. "The

Fine Dining 450

Fine Dining Customer Experience Design Dine-in 450

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. Modern Restaurant Management (MRM) magazine reached out to Rick Camac, dean of restaurant and hospitality management, at Institute of Culinary Education, for his expert advice.

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Outdoor Fine Dining Dine-in FOH 508