Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4

Delivery 421

Delivery Kitchen Safety Social Media Online Ordering 421

Modern Restaurant Management

FEBRUARY 11, 2021

A fraud scheme where cybercriminals leverage the Telegram messaging platform to steal from restaurants and food delivery services was just identified by research and analysis from Sift’s Digital Trust and Safety Architects. Consumers have likewise responded, as the number of smartphone food delivery app users has increased from 36.4

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Delivery Food Safety Online Ordering Food Order 474

The Rail

DECEMBER 2, 2024

Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. The global online food delivery market size was valued at USD 221.65

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Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

JANUARY 22, 2025

How Design Technology Improves Space and Guest Experience Every square foot counts when redesigning a fast-casual eatery or a fine dining venue. For customers, 3D design tools allow the creation of warm and interactive dining spaces since restaurant operators can try different seating arrangements.

Design 221

Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

APRIL 17, 2025

"Pre-pandemic, only fine dining establishments typically used tools like prepayments or deposits. Additionally, in partnership with Resy, we support policies and legislation to protect restaurants and diners against reservation scalping by creating a more transparent and equitable dining landscape.

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. percent) and fine dining restaurants (19.9 percent) and fine dining restaurants (19.9

Fast Casual 493

Fast Casual Fine Dining Employee Relations Customer Service 493

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience. The question now becomes – how to make sense of that data and use it to elevate the dining experience.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

ChowNow

MARCH 21, 2025

Key customer factors that influence dining preferences, from demographics to behavior. These are the people most likely to dine with you based on factors like their age, income, dining preferences, and lifestyle. Climate & Seasonality: Does the weather impact what people order or when they dine out?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. Focus on Personalization. Create Frictionless Transactions.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

DECEMBER 5, 2019

Food delivery apps like DoorDash and Uber Eats are reshaping the industry. The delivery-only business model has attracted some unexpected players. Whether eateries are using a third-party or handling in-house, delivery places enormous demands on their networks. No real estate, tables, chairs and waiters.

Delivery 303

Delivery Online Ordering Fast Casual Magazine 303

EATER

JUNE 5, 2020

Food delivery might be necessary for some during the pandemic, but when there’s a curfew involved, think twice before you click “order” Last night, a Caviar deliverer was arrested on the Upper West Side of Manhattan, about a half hour after the city’s 8 p.m. Photo: Tricky_Shark /Shutterstock. curfew went into effect.

Delivery 363

Delivery Ordering Transportation Food Order 363

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. On top of that, nearly half of all restaurants offered delivery services during the pandemic.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

Modern Restaurant Management

JULY 15, 2021

“Pretty much every restaurant from fine dining to fast-casual to QSR has figured out a digital strategy, a delivery strategy, and has had to get really creative to make it to this point,” Canter said. “I’m really impressed with the way restaurants have adapted.

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Front of House Fast Casual Mobile Ordering Fine Dining 493

Modern Restaurant Management

JANUARY 15, 2021

Delivery and DIY. Given that many are not yet comfortable dining out, restaurant businesses are struggling to make ends meet. If you have not put in a takeout or delivery program, it's not too late. If you have not put in a takeout or delivery program, it's not too late. Rewards and Offers.

Social Media 527

Social Media Loyalty Program Food Safety Fine Dining 527

Modern Restaurant Management

OCTOBER 7, 2024

Contactless Ordering, Inside and Out Door Dash, Uber Eats and other third-party delivery services will continue to expand. We now design in specific pick-up areas for these third-party delivery systems. Some have started wine memberships that offer free tastings, discounts when dining and even wine shipped to the house each month.

2025 474

2025 Loyalty Program Waste Compost 474

Modern Restaurant Management

AUGUST 25, 2020

Airflow within restaurants should flow from cleaner sources to dirtier sources – from dining areas to kitchens, restrooms to pick up / delivery spaces and more. Other considerations include introducing an anteroom or restricted enclosed space for pick up/delivery personnel. Embracing Different Dining Experiences.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. That's fine for sidewalks but not very conducive to outdoor dining, including keeping tables leveled. Thankfully, outdoor dining is less expensive to build out.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady. Menu variety plays a substantial role in every dining experience. Delivery Options. Simplified Menus.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

OCTOBER 13, 2022

But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation. Recent surveys are showing the vast majority of Americans have been cutting back on dining out. Consider Expanding Delivery Options in Your Market.

Technology 450

Technology Loyalty Program Mobile Ordering Download 450

ChowNow

MARCH 7, 2025

When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests. The more you understand your customers, the better you can fine-tune your marketing and pricing strategies. Or adjust your staffing schedule based on peak ordering times?

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Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

OCTOBER 27, 2022

Here are some examples of how connectivity technologies are helping QSR brands, like Dunkin’, connect with customers and redefine the dining experience. Flexible ordering has become an expectation for restaurant customers – from fine dining to quick service. Easing Customer and Employee Friction.

Mobile Ordering 492

Mobile Ordering Online Ordering Front of House Customer Experience 492

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

MAY 21, 2024

Delivery users are less price-sensitive than customers using other sales channels. Leverage Delivery : Upselling specialty drinks before checkout on your restaurant app can significantly boost revenue for delivery orders. Use targeted advertising and promotions to capture the attention of less price-sensitive delivery users.

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Beverage Fast Casual Seasonal Menu Customer Experience 493

Modern Restaurant Management

AUGUST 23, 2021

When Canlis, the recognized fine dining restaurant in Seattle, was forced to close its dining room during Covid-19 lockdowns, their employees got to work. Among other changes, they simplified the menu and created an app enabling customers to schedule delivery of complete meals at convenient times.

Innovation 493

Innovation Fine Dining Website Management Coaching 493

Modern Restaurant Management

DECEMBER 22, 2020

Personalized Dining is the Future. To fulfill these new dining expectations, operators should plan to provide their guests with a quintessential 360-degree experience that is personalized from start to finish. Take a NYC resident who has become a regular delivery patron of one of their favorite restaurants throughout the pandemic.

2021 474

2021 Fine Dining Online Ordering Travel 474

Modern Restaurant Management

MARCH 16, 2020

To help ensure the survival of these restaurants, many of which are family owned, the PR industry has banded together to create a campaign called "Dining Bonds." The dining bonds are being offered by participating restaurants across the country at a suggested savings of 25 percent when purchased. . "We're

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. One great thing about the online delivery market is that it produces massive amounts of data. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JULY 28, 2022

How the customer prefers to order (for delivery, for pick-up or to dine-in). You need to find the fine line between collecting the information you need and respecting your customers’ privacy. Are customers trying to order from outside of your delivery area? Which of your locations the customer orders from most.

Loyalty Program 520

Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

Modern Restaurant Management

DECEMBER 16, 2021

Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. pickup, delivery, drive-thru, ghost kitchens).

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

JANUARY 15, 2021

Full-service restaurant chains, which primarily rely on dine-in customers and had few if any off-premises services when the dine-in restrictions went into effect, bore the brunt of the transaction declines throughout the pandemic. 37 percent of restaurants report outdoor dining as their biggest revenue driver during COVID-19.

2021 423

2021 Fast Casual Fine Dining Point of Sale 423

Modern Restaurant Management

JANUARY 31, 2025

“In 2025, restaurants are walking the fine line between automation and hospitality,” said Ming-Tai Huh, Head of Food & Beverage at Square. The data shows a remarkable 61 percent of singles are willing to dine out for a first date on February 14th, while 51 percent of all diners are considering double dates.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MARCH 16, 2021

environments and are now seen everywhere from fine dining to counter service and everywhere in between. This movement toward more sustainably sourced food in both our fast-casual and fine dining restaurants will continue to expand in the future. Ilona Knopfler, Partner, Le Bilboquet.

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

Modern Restaurant Management

SEPTEMBER 27, 2021

Suddenly, the ability to engage customers digitally – to take orders via apps and websites, to fulfill orders via delivery and curbside pickup, all occurring “outside the four walls” – became existential. Everyorder now needed to come from sales channels that yesterday represented only a modest portion of sales.

Mobile Ordering 496

Mobile Ordering Email Marketing Online Ordering Website Management 496

Modern Restaurant Management

NOVEMBER 13, 2020

The law also establishes a California Privacy Protection Agency, which will enforce and implement consumer privacy laws and can administer fines for businesses that violate California’s privacy laws. This law sets new safety standards for third-party delivery apps, including sanitation and temperature standards.

2020 474

2020 Restaurant Law Food Safety Food Order 474

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Restaurants vs. delivery services. Mixed take-out bag.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

SEPTEMBER 22, 2020

There could be some lasting savings, such as decreased congestion in drive-thru or less interior space dedicated to dining room. Without that communication, you’re just running a very large vending machine, which is fine if you intended to be a twenty-first century automat. Increase human interactions, safely.

Kitchen Safety 590

Kitchen Safety Food Safety Customer Experience Food Order 590

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539