Modern Restaurant Management

DECEMBER 15, 2023

QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues. Keeping Up with the Holiday Rush Achieving that pinnacle is anything but easy, especially if staff can’t keep up with the crush of holiday customers.

Equipment 117

Equipment Customer Experience 2023 Fast Casual 117

ChowNow

JULY 1, 2021

Their signature flaky croissants and toasted sandwiches, served alongside handcrafted coffee, have sustained the Charlotte area since 2011 with four neighborhood locations. . It allows us to track our customers—so we maintain the relationship with the customer and we don’t give that up to another third party system. .

Serving 78

Serving Online Ordering Customer Service Food Order 78

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

2024 202

2024 Food Supply Kitchen Safety Influencer 202

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

Menu 388

Menu Seasonal Menu Front of House Café 388

Foodable

APRIL 4, 2022

Listen to "How to Lower Operating Costs With High Efficiency Equipment | California Instant Rebates Program" on Spreaker. Chanin shares that the rebates are offered at the time of purchase, making it an instant rebate as opposed to other standard rebate programs that arrive via mail and can take months to reach the customer.

Equipment 70

Equipment Operations Customer Service Small Business 70

Modern Restaurant Management

JANUARY 30, 2023

Yet, threats to limited-service and full-service restaurants are still lurking behind the scenes. Full-service restaurants, for instance, are particularly subject to the effects of inflation—as consumers appear to shift some spending to limited-service establishments and QSRs to save food costs.

Technology 189

Technology Fast Casual Waste 2023 189

360Training

JULY 9, 2020

According to market research conducted in 2017 , 11% of customers used a gluten-free “eating approach” in the previous year. It requires careful forethought, but there are ways for any business to tap into the GF market without endangering any of their customers. Not the dining experience you want to give customers, right?

Serving 78

Serving Front of House Consumer Goods Food Safety 78

Perfect Daily Grind

MAY 29, 2023

Ultimately, for customers to experience the full spectrum of a coffee’s flavours and aromas, baristas need to optimise extraction as much as possible. Coffee shops and roasters put a lot of effort into training baristas and developing recipes to deliver the best possible experience for customers,” Andy says.

Customer Service 151

Customer Service Customer Experience Equipment Café 151

Modern Restaurant Management

APRIL 9, 2024

In addition, respondents acknowledged AI's potential to address various challenges faced by the restaurant industry, such as staffing issues, service quality management, and rising costs. What role does customer demand play in the expansion of AI use in restaurants? How are restaurants using AI now?

Customer Experience 192

Customer Experience Customer Service Technology Inventory 192

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Experience 189

Customer Experience Entertainment Transportation Customer Service 189

Modern Restaurant Management

NOVEMBER 21, 2023

In recent years, the food service industry has witnessed a growing emphasis on sustainability and energy efficiency, making it imperative for restaurant owners and managers to seek out energy consumption curtailment strategies while ensuring a pleasant and comfortable atmosphere for their patrons and staff.

Equipment 117

Equipment Outdoor Sustainability Fine Dining 117

Modern Restaurant Management

SEPTEMBER 9, 2022

Food service businesses, on average, lose 28-35 percent of their income annually from pre-consumer food waste. Take temperature checks – constantly checking equipment to ensure its optimal temperature is an essential daily task. Typically, when businesses are doing well, they can afford a bit of slippage and some loss in margin.

Inventory 189

Inventory Waste Equipment Pricing 189

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

FEBRUARY 9, 2024

Yet, there remains one area ripe for innovative change: engaging communication for all stakeholders (and no, I’m not talking about customer-facing menu boards, point-of-purchase advertisements, drive-through displays, or slick commercials). However, most companies’ communication efforts stop there.

Communication 188

Communication Franchise Franchising Leadership 188

Modern Restaurant Management

MARCH 5, 2024

Safety training and creating a culture of safety are both critical for mitigating these risks, helping restaurants establish environments that protect staff and customers, which also goes a long way toward keeping insurance premiums low and protecting the bottom line. About one-third of these cases required at least one day away from work.

Training 167

Training Food Safety Employee Relations Insurance 167

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2. What are your profit margins?

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POS Bar Point of Sale Front of House 164

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. billion and is expected to grow to $223.7

Technology 196

Technology Online Ordering Mobile Ordering Customer Service 196

Modern Restaurant Management

MARCH 24, 2023

Training your staff in best practices for serving gluten-free dishes is one of the best proactive measures you can take to avoid such conflicts, as well as to demonstrate your commitment to ensuring the safety of gluten-free diners. Another key factor in earning consumer trust is using the correct terminology on your menus and during service.

Training 179

Training Front of House Kitchen Safety Allergens 179

The Restaurant Times

JANUARY 19, 2021

Buying equipment is often considered one of the most tedious tasks while opening a restaurant. As the speed of preparation and customer service depends highly on the kitchen efficiency, you must pay due attention to the quality of your equipment. Essential Restaurant Equipment Buying Checklist For UAE Restaurants.

Equipment 52

Equipment Kitchen Safety Demo Customer Service 52

Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Consider this: if you’re the customer at a restaurant and it takes your server 20 minutes just to take your drink order; that’s going to make you grumpy.

Technology 180

Technology Dietary Restrictions Mobile Ordering Point of Sale 180

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards. Who makes the magic happen? Fast forward to 2022.

Food 189

Food Food Safety Front of House Fast Casual 189

The Restaurant Times

OCTOBER 22, 2020

Procuring the right restaurant equipment serves as the backbone of a restaurant’s success. According to research by the National Restaurant Association, efficient equipment is the key to significant savings. However, regular maintenance of restaurant equipment is mandatorily recommended to avoid last-minute emergencies.

Equipment 52

Equipment Customer Service Customer Experience Training 52

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

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2024 Customer Experience Compost Loyalty Program 189

Modern Restaurant Management

JUNE 26, 2023

Moreover, restaurants are challenged to expand sales when staffing shortages make it harder to pay close attention to their customers. Those that excel at connecting both people and equipment stand to gain even more—improving their competitive advantage and their top and bottom lines. How can they overcome these hurdles?

Equipment 110

Equipment Kitchen Safety Customer Service Food Safety 110

Modern Restaurant Management

APRIL 26, 2024

This requires technology that can analyze ingredients against common allergens and instantly inform the kitchen and serving staff. Customers now want to see what’s in their food and have the option to adjust meals to fit their dietary needs. When customers pay and note their dietary needs, the kitchen gets an alert.

Dietary Restrictions 88

Dietary Restrictions Allergens Point of Sale Customer Experience 88

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. What are AI and ML?

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

Culinary Digital

JANUARY 16, 2024

This, in turn, translates into faster ticket times and quicker service, enhancing the overall dining experience for customers by reducing wait times and accommodating a higher volume of orders while maintaining exceptional quality standards. One notable benefit is the reduced equipment needs.

Menu 52

Menu Equipment Customer Service Customer Experience 52

Perfect Daily Grind

JUNE 29, 2022

There’s no doubt that a sudden rush of customers is a familiar prospect for many baristas and café owners. Even for more experienced baristas, busy rushes can be stressful to manage – especially if you need to focus on making sure that you are consistently serving high-quality coffee. Read on to find out what they said.

Customer Service 156

Customer Service Online Ordering Customer Experience Food Order 156

Modern Restaurant Management

DECEMBER 14, 2023

Across the restaurant industry, it’s no secret that expectations for service, sustainability, and satisfaction are higher than ever. Taking just a few minutes every hour to refill dispensers occupies valuable time that employees could spend ensuring quality service in other parts of the restaurant.

Front of House 100

Front of House Back of House Customer Experience Sustainability 100

Modern Restaurant Management

OCTOBER 10, 2023

Running a restaurant isn't just about serving great meals. It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary.

Loyalty Program 194

Loyalty Program Franchise Franchising Social Media 194

Cheetah

DECEMBER 20, 2021

Some utilize commissary kitchens serving numerous restaurants, while others bring mobile trailers or container kitchens to parking lots. And for established eateries, ghost kitchens enable them to take full advantage of the boom in delivery orders without creating permanent changes to their business including rent,staff, equipment and so on.

Front of House 148

Front of House Food Supply Back of House Fine Dining 148

Modern Restaurant Management

MAY 9, 2023

From the humble QR code, which quickly became a mainstay during the pandemic, to recent reports of “digital-only” restaurants, tech is starting to define service for restaurants and customers alike. Traditionally, technology also equips humans (and businesses) with tools that they can use to thrive.

Mobile Ordering 177

Mobile Ordering Customer Experience Loyalty Program Seasonal Menu 177

The Restaurant Group

FEBRUARY 19, 2024

The space must look attractive for customers to enjoy and share their dining experience on social media or with friends and family. The service area must accommodate all front-facing staff bringing freshly prepared dishes to customers. Alcoholic beverages must be in full view of the customers and easy for the bartender to reach.

Design 60

Design Bar Social Media Customer Service 60

Modern Restaurant Management

OCTOBER 26, 2023

Modern payment solutions that provide the ultimate convenience and enable customers to order and pay how they prefer are on the rise this holiday season, empowering restaurants to deliver an improved experience without sacrificing the quality of service. In the U.S.

Customer Experience 189

Customer Experience Loyalty Program Mobile Ordering Point of Sale 189

Sling

NOVEMBER 23, 2023

Some services absolutely demand special equipment (and even special training), and offering them right out of the gate can put a serious dent in your startup capital. 4) Investigate landscaping tools and technology As we mentioned, you may need some serious equipment to get your business going.

Insurance 78

Insurance Equipment Customer Service Hiring 78

The Restaurant Group

JANUARY 11, 2024

Branding will touch on your restaurant name, concept, slogan, menu, and customer service. Will you serve American, Italian, Mexican, or fusion? The ideal configuration gives way to efficiency, which leads to faster service and satisfied customers. If you need these services and more, get a free quote today.

Customer Service 78

Customer Service Uniforms Food Safety Employee Relations 78

The Restaurant Group

JANUARY 26, 2023

When done right, it can reduce staff turnover and improve your overall customer experience. Commercial Kitchen Components A commercial kitchen design needs five components: Service area Cooking station Food preparation area Washing or cleaning station Storage area These sub-areas ensure smooth and successful kitchen operations.

Design 78

Design Kitchen Safety Food Safety Front of House 78