Culinary Cues

NOVEMBER 20, 2023

Each of these independent operations can only be successful if they understand how they can and must work as a community of businesses and patrons. One of the most difficult tasks that any restaurateur or chef faces is convincing a customer to walk through the door for the first or twentieth time. These businesses can’t give up!

Customer Experience 366

Customer Experience Customer Service Food Safety Retail 366

Social Hospitality

OCTOBER 28, 2020

The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. Customers are now accustomed to a new level of customer care. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests.

Hospitality 237

Hospitality Hotels Customer Service Customer Experience 237

Modern Restaurant Management

FEBRUARY 22, 2022

Automation and artificial intelligence have opened up new horizons of efficiency for operators, who would be loath to give it all up. Last November alone, a record-high one million American hospitality workers quit their jobs. Improving the Employee Experience. Doing More with Less.

2022 180

2022 Hospitality Online Ordering Customer Experience 180

Social Hospitality

OCTOBER 28, 2020

The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. Customers are now accustomed to a new level of customer care. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests.

Hospitality 195

Hospitality Hotels Customer Service Customer Experience 195

Modern Restaurant Management

NOVEMBER 30, 2022

The hospitality industry served as the launch pad for the revival of the two-dimensional barcode, and now restaurants of all sizes are relying on this method to keep operations booming in a contactless world. Here are a few ways to ensure QR codes are used responsibility in hospitality: Educate Staff on QR Code Security Issues.

Hospitality 177

Hospitality Download Website Management Customer Service 177

Culinary Cues

JANUARY 3, 2023

How we greet and welcome people into our fold does have an impact on the quality of the product and experience we offer. Let me explain: A few years ago, (50 years ago) I had a conversation with a wonderful woman who owned and operated a successful neighborhood restaurant. This love is what we call “hospitality”.

Hospitality 379

Hospitality Customer Experience Customer Service Small Business 379

Foodable

FEBRUARY 15, 2022

Listen to "Optimizing the Customer Experience | Season 6, Vol. In the latest episode of Hospitality Hangout , Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Tim McLaughlin, co-founder chief executive officer of GoTab , Inc., 5: GoTab" on Spreaker.

Customer Experience 92

Customer Experience 2016 Hospitality Communication 92

Foodable

OCTOBER 30, 2020

Listen to "Customer Experience Management | Season 2, Vol. Ovation is a customer experience and engagement platform that specializes in actionable guest feedback for multi-unit restaurants and retailers. Operators can also interact with dissatisfied customers directly. “We 4: Ovation" on Spreaker.

Customer Experience 88

Customer Experience Guest Recovery Management Management 88

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Make Staff Training a Priority.

Hospitality 229

Hospitality Ordering Front of House Customer Experience 229

Modern Restaurant Management

JULY 8, 2020

We were greeted by the manager of the restaurant and shared with him the concept of contactless dining, an experience where dine-in guests can view menus, order, and pay directly from their mobile phones. One would think mixing technology and hospitality is like mixing oil and water… it doesn’t work.

Hospitality 204

Hospitality Technology Mobile Ordering Food Safety 204

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). With technology at their fingertips, hospitality operators will be able to bridge e-commerce with real commerce.

2022 191

2022 Hospitality Brewery Mobile Ordering 191

Future Food

OCTOBER 19, 2023

Hospitality and food & beverage service can be the differentiator that advances a good Club experience to an exceptional one. A well-curated culinary experience contributes significantly to the destination appeal of a Club, enabling it to prevail over competitors. This will be a game changer for our food operations.

Beverage 78

Beverage Operations Food Tourism 78

Squirrel Systems

APRIL 11, 2024

Creating efficiencies at your restaurant using Mobile POS solutions Understanding how to keep your restaurant patio operations profitable requires a strategic look at your on-the-floor dynamics. Good restaurant guest experience is both a factor of satisfied staff and genuinely pleasurable dining experiences for your guests.

POS 97

POS Operations Mobile Ordering Front of House 97

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue.

Communication 176

Communication Hospitality Fast Casual Customer Service 176

Culinary Cues

DECEMBER 11, 2023

Long before the restaurant chains of today, decades prior to the birth of fine dining, experience dining, and molecular gastronomy, there were neighborhood cafes that were part of small communities across the country. But restaurants like The Blue Gentian, were full of happy, very content customers.

White Paper 322

White Paper Hospitality Fine Dining Reference 322

Modern Restaurant Management

APRIL 9, 2024

Despite this optimism, less than one-third of operators currently utilize AI indicating untapped potential for technological integration within the industry. percent of restaurant operators plan to adopt AI soon, with nearly 94 percent acknowledging its necessity to remain competitive. A promising 71.6 A promising 71.6

Customer Experience 173

Customer Experience Customer Service Technology Inventory 173

Future Food

NOVEMBER 4, 2020

Hospitality Mindset – It’s All About The Customer. The Business of Food starts with thinking about hospitality – I call it a Consumer-First Approach. Food and hospitality spend across the globe is on the rise, with all sectors vying for the food-dollar.

Hospitality 148

Hospitality Customer Service Customer Experience Fine Dining 148

Modern Restaurant Management

DECEMBER 22, 2020

Overall, the biggest lesson we’ve taken from this unpredictable year is that in order to successfully spread the spirit of BBQ and kindness, we need to be transparent with our communities, engage with our most loyal customers, and be there for them in hard times. Technology is essential to best serve our customers. We created a

Hospitality 193

Hospitality Food Safety Customer Experience Online Ordering 193

Open for Business

MAY 19, 2023

Hospitality trends are constantly shifting, and there’s only so much a restaurant owner can do to predict what’s coming next. First of all, making the most of technology can boost your bottom line by helping you do more with less without compromising hospitality. Bar seating with light bites continues to be a hospitality trend.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Modern Restaurant Management

JANUARY 30, 2024

Festaurant growth done right starts with leaders aligning around operational priorities and smart key performance indicators (KPIs). They must connect to priorities across key operations, marketing, customer service and finance roles. They need alignment with practical operational realities and bandwidth.

Leadership 198

Leadership Small Business Cash Management Customer Experience 198

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

2024 181

2024 Customer Experience Compost Loyalty Program 181

Modern Restaurant Management

DECEMBER 16, 2021

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Rely on Technology to Increase Operational Efficiency.

2022 183

2022 Hospitality Loyalty Program Point of Sale 183

Black Box Intelligence

NOVEMBER 14, 2022

New platform enables multi-location restaurants to quickly and accurately predict and respond to customer needs and local market trends at scale to grow their businesses. To stay competitive and grow, restaurants have to operate with excellence and deliver on increasingly nuanced guest needs – with speed. .

Customer Experience 85

Customer Experience Management Management Front of House 85

The Restaurant Times

OCTOBER 22, 2021

Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more. Top Ways To Provide A Delightful Customer Experience In Restaurants.

Customer Experience 59

Customer Experience Social Media Customer Service Communication 59

Future Food

JUNE 16, 2021

Usage of modern technology has accelerated uptake and development, including our new proprietary software that provides Future Food with a new competitive F&B/hospitality threat & gap analysis tool – the application & results of which, have paid off immensely with the restricted working environment.

Sports 148

Sports Entertainment Hospitality Point of Sale 148

Modern Restaurant Management

APRIL 14, 2023

This type of evolution can impact small-to-medium businesses (SMBs) in those areas as well, but in the minds of these owners and operators, implementing these solutions is more synonymous with survival and longevity. The fact is, the right technology solutions can push your bottom line into the black significantly when applied strategically.

Hospitality 88

Hospitality Mobile Ordering Small Business Loyalty Program 88

Modern Restaurant Management

MAY 18, 2023

Accepting fast payments has, after all, always been crucial in hospitality businesses. If there’s a long line – in a cafe, a pub, or a restaurant, for example – customers need to be able to pay quickly and securely. Below, we’ll examine the state of payment security in the hospitality industry.

Hospitality 125

Hospitality Point of Sale POS Online Ordering 125

The Restaurant Times

OCTOBER 22, 2021

Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more. Top Ways To Provide A Delightful Customer Experience In Restaurants.

Customer Experience 52

Customer Experience Social Media Customer Service Communication 52

Modern Restaurant Management

JANUARY 11, 2022

But these days, between labor shortages and challenges in the shipping industry, staff is scrambling just to keep day-to-day operations running smooth. These teams want to focus on customer relations and hospitality, but are instead navigating how to get the supplies they need. Luckily, there is hope.

Operations 186

Operations Supplies Uniforms Employee Relations 186

Open for Business

JULY 7, 2023

The definition of the word hospitality can change depending on context. But when it comes to restaurants, the word hospitality has always meant the art and science of crafting a warm, welcoming, and positive experience for guests. To guests, the best hospitality feels almost magical.

Hospitality 78

Hospitality 2023 Front of House Social Media 78

Foodable

NOVEMBER 9, 2021

Listen to "A World-Class Customer Experience | Season 5, Vol. Adding, “we have a social commerce layer where you can get reward points with friends, send gifts to friends, group buy, and see what people are ordering making the experience personalized, social, and fun.” 6: Snackpass" on Spreaker.

Customer Experience 66

Customer Experience Hospitality Food Order Customer Service 66

Modern Restaurant Management

SEPTEMBER 28, 2020

To always, continuously search for ways to improve the guest experience. Whether that be via restaurant operations, menu improvements, or services, there are quite a few criteria that restaurant owners constantly juggle to create the perfect balance. Doing this helps to establish your brand and create a loyal customer base.

Operations 219

Operations Website Management Social Media Customer Service 219

7 Shifts

FEBRUARY 15, 2024

The demands of the modern bar are significant: inventory issues, demanding customers, volatile prices, and — perhaps the biggest of all — staffing, scheduling, and other labor concerns. Bar management software is a tech-forward way to handle many of the elements necessary to operate a bar successfully.

Inventory 195

Inventory Bar Management Management 195

7 Shifts

FEBRUARY 15, 2024

The demands of the modern bar are significant: inventory issues, demanding customers, volatile prices, and — perhaps the biggest of all — staffing, scheduling, and other labor concerns. Bar management software is a tech-forward way to handle many of the elements necessary to operate a bar successfully.

Inventory 195

Inventory Bar Management Management 195

Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated.

Airlines 199

Airlines Customer Service Hospitality Tourism 199

7 Shifts

FEBRUARY 7, 2024

Increased employee engagement and productivity: Less time spent haggling, arguing, and pleading about shifts that they can’t cover is more time spent focused on productive and customer-facing work. Other QSR brands, including Taco Bell, McDonald’s, and Wendy’s, are all experimenting with digital-first or digital-only restaurants as well.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

The Restaurant Times

JUNE 25, 2021

Hospitality success stories are often dominated by those strongly associated with the industry. Today he is the CEO and Co-Founder of Daryaganj Hospitality, which owns the much-loved brand Daryaganj – By the Inventors of Butter Chicken and Dal Makhani. In Conversation with Amit Bagga, CEO & Co-Founder, Daryaganj Hospitality

Customer Experience 72

Customer Experience Dine-in Kitchen Safety Cash Management 72