Restaurant Business

MARCH 26, 2024

Noted restaurant operator Union Square Hospitality Group's consulting arm Hospitality Quotient has launched a new e-learning platform for a broader audience.

Hospitality 114

Hospitality Operations 114

Social Hospitality

OCTOBER 28, 2020

The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests. If you’re operating, your goal should be to go the extra mile.

Hospitality 237

Hospitality Hotels Customer Service Customer Experience 237

Future Food

OCTOBER 19, 2023

Hospitality and food & beverage service can be the differentiator that advances a good Club experience to an exceptional one. Achieving the wow factor in customer and member experiences is a direct result of seamlessly integrating operational excellence with an attractive built environment. Point of Difference.

Beverage 78

Beverage Operations Food Tourism 78

Modern Restaurant Management

FEBRUARY 22, 2022

Automation and artificial intelligence have opened up new horizons of efficiency for operators, who would be loath to give it all up. Last November alone, a record-high one million American hospitality workers quit their jobs. Improving the Employee Experience. Improving the Employee Experience.

2022 169

2022 Hospitality Online Ordering Fast Casual 169

Modern Restaurant Management

NOVEMBER 30, 2022

The hospitality industry served as the launch pad for the revival of the two-dimensional barcode, and now restaurants of all sizes are relying on this method to keep operations booming in a contactless world. Here are a few ways to ensure QR codes are used responsibility in hospitality: Educate Staff on QR Code Security Issues.

Hospitality 173

Hospitality Download Website Management Customer Service 173

Food Business

FEBRUARY 24, 2023

We dig into the third pillar of a successful business: operating efficiently. The Six Pillars are Brand Strategy, Financial Stability, Operations, Product Quality, Avenues & Distribution, and Hospitality. The jargon of operating efficiently is broken down into digestible morsels.

Operations 130

Operations Equipment Hospitality 130

Social Hospitality

OCTOBER 28, 2020

The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests. If you’re operating, your goal should be to go the extra mile.

Hospitality 195

Hospitality Hotels Customer Service Customer Experience 195

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). With technology at their fingertips, hospitality operators will be able to bridge e-commerce with real commerce.

2022 186

2022 Hospitality Brewery Mobile Ordering 186

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Make Staff Training a Priority.

Hospitality 229

Hospitality Ordering Front of House Customer Experience 229

Modern Restaurant Management

JULY 8, 2020

A restaurant operating at the intersection of hospitality and technology can experience significant impact from increasing margins to enhancing the dining experience to streamlining operations. One would think mixing technology and hospitality is like mixing oil and water… it doesn’t work.

Hospitality 201

Hospitality Technology Mobile Ordering Food Safety 201

Modern Restaurant Management

JULY 22, 2021

HMSHost operates locations all over North America and is part of Autogrill Group, the world’s leading provider of food & beverage services for people on the move. “We’re not really a brand, and so most people won’t know this because we’re operating other people’s brands,” Robert-Thornton said.

Travel 177

Travel Hospitality Beverage Dine-in 177

Modern Restaurant Management

APRIL 14, 2023

This type of evolution can impact small-to-medium businesses (SMBs) in those areas as well, but in the minds of these owners and operators, implementing these solutions is more synonymous with survival and longevity. The fact is, the right technology solutions can push your bottom line into the black significantly when applied strategically.

Hospitality 88

Hospitality Mobile Ordering Small Business Loyalty Program 88

Typsy

MAY 18, 2021

The Covid pandemic initially caused major upheaval for hospitality businesses globally with business closures and staff being furloughed or losing jobs. Many of those businesses are now faced with the difficulty of finding and recruiting staff due to a global hospitality skills shortage as they attempt to open again and resume operations.

Training 156

Training Hospitality Recruiting Demo 156

Future Food

NOVEMBER 4, 2020

Hospitality Mindset – It’s All About The Customer. The Business of Food starts with thinking about hospitality – I call it a Consumer-First Approach. Food and hospitality spend across the globe is on the rise, with all sectors vying for the food-dollar. Time and time again, this presents as a memorable experience-proposition.

Hospitality 148

Hospitality Customer Service Customer Experience Fine Dining 148

Open for Business

MAY 19, 2023

Hospitality trends are constantly shifting, and there’s only so much a restaurant owner can do to predict what’s coming next. First of all, making the most of technology can boost your bottom line by helping you do more with less without compromising hospitality. Bar seating with light bites continues to be a hospitality trend.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Restaurant Technology Guys

MARCH 24, 2024

In any restaurant, inventory management plays a pivotal role in seamless operations. 225 – Revolutionizing Inventory Management in the Hospitality Industry with Nomad-Go appeared first on Restaurant Technology Guys. However, conducted traditionally, it can be time-consuming and prone to errors. The post 225.

Inventory 88

Inventory Technology Hospitality Management 88

Modern Restaurant Management

MAY 25, 2021

At the time, this industry was trying to discern what the right ‘next’ move was to mitigate the long-term effects of a shuttered hospitality industry. The biggest challenge the hospitality industry faced was the need to pivot their business model without having any preparation or guidance on how to do so. The Road Forward.

Hospitality 185

Hospitality Insurance Government Online Ordering 185

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Language barriers can hinder the speedy delivery of customer needs, especially in a fast-paced hospitality sector. Staff Satisfaction.

Communication 166

Communication Hospitality Fast Casual Customer Service 166

Open for Business

JULY 7, 2023

The definition of the word hospitality can change depending on context. But when it comes to restaurants, the word hospitality has always meant the art and science of crafting a warm, welcoming, and positive experience for guests. To guests, the best hospitality feels almost magical. In the hotel industry, it means one thing.

Hospitality 78

Hospitality 2023 Front of House Social Media 78

Culinary Cues

DECEMBER 11, 2023

Like other neighborhood restaurants of the era, Meta’s restaurant was a bit of a no-frills operation, but one that the people in town called their own. Now over the years I moved on from a pessimistic view of what Meta offered and began to push aside my misconceived idea of what hospitality might be.

White Paper 319

White Paper Hospitality Fine Dining Reference 319

Crunchtime

NOVEMBER 11, 2022

As critical functions in multi-unit restaurants, training and operations are inherently intertwined. Because operations leaders are focused on creating scalable processes, and helping teams better execute the work they do every day, training is a critical factor for success. Harris Khan, Vice President of Operations Services, Chipotle.

Training 101

Training Operations Employee Relations Technology 101

Future Food

JUNE 16, 2021

Usage of modern technology has accelerated uptake and development, including our new proprietary software that provides Future Food with a new competitive F&B/hospitality threat & gap analysis tool – the application & results of which, have paid off immensely with the restricted working environment.

Sports 148

Sports Entertainment Hospitality Point of Sale 148

Modern Restaurant Management

DECEMBER 7, 2021

Despite external pressures on talent, ample opportunity exists for restaurant operators to prepare for a year of constant change. With 2021 nearly wrapped up, restaurant operators across the country are looking to the New Year with cautious optimism. For leaders in the restaurant and hospitality industry, now is the time to adapt.

2022 185

2022 Operations Recruiting Hiring 185

Future Food

JUNE 27, 2023

The food and hospitality experience will contribute to the level of care, engagement and service that will be the redefinition of the Australian workplace. A flexible strategy can include extended operating hours, catering services for meetings or events, and customisable menus to accommodate different preferences.

Hospitality 78

Hospitality Food Mobile Ordering Beverage 78

Modern Restaurant Management

DECEMBER 22, 2020

In terms of operations, we enhanced our already stringent sanitation and safety protocols to comply with new government regulations, but ultimately, we needed to effectively and clearly communicate these changes externally to instill confidence in our customers. Open and clear communication across our organization has been pivotal.

Hospitality 193

Hospitality Food Safety Customer Experience Online Ordering 193

Future Food

OCTOBER 30, 2023

As a Food and Hospitality Consultant working with shopping centres, mixed use development and stand-alone businesses in Australia, I share with you the many operational challenges I see across many different sectors. Future Food and the Sydney Fish Market are working together to ensure an exceptional level of operating standards.

Operations 78

Operations Uniforms Merchandise Small Business 78

Modern Restaurant Management

JANUARY 11, 2022

But these days, between labor shortages and challenges in the shipping industry, staff is scrambling just to keep day-to-day operations running smooth. These teams want to focus on customer relations and hospitality, but are instead navigating how to get the supplies they need.

Operations 185

Operations Supplies Uniforms Employee Relations 185

The Restaurant Group

SEPTEMBER 23, 2023

Establishing detailed restaurant operations manuals is a critical step to opening a food business. A restaurant operations manual is the written foundation of the business. It lays out the vision of the restaurant and outlines all operating procedures. They can just check the standard operating procedures in the manual.

Operations 78

Operations Kitchen Safety Food Safety Customer Service 78

Culinary Cues

NOVEMBER 20, 2023

Each of these independent operations can only be successful if they understand how they can and must work as a community of businesses and patrons. An environment of excitement, intrigue, service, hospitality, and memorable experiences is required. Any man’s death diminishes me because I am involved in mankind.”

Customer Experience 362

Customer Experience Customer Service Food Safety Retail 362

Hot Schedules

NOVEMBER 3, 2020

Top 3 Fundamentals of Running Vital Restaurant Operations. S ome may look back on 2020 as the year that fundamentally changed the hospitality industry – and they wouldn’t be wrong. Here’s where the hospitality comes in – providing service that is felt or seen, not spoken. A lot, actually.

Operations 148

Operations Document Point of Sale Social Media 148

Foodable

DECEMBER 24, 2020

The future of the restaurant and hospitality industry depends on two major categories of foodservice technology to advance: operations and next generation foods. With commentary from Jimmy Frischling, the founder and managing partner at Branded Strategic , this session explores new technology solutions for optimizing daily operations.

Technology 52

Technology Hospitality Operations Innovation 52

Modern Restaurant Management

MAY 18, 2023

Accepting fast payments has, after all, always been crucial in hospitality businesses. Below, we’ll examine the state of payment security in the hospitality industry. Moreover, does the hospitality industry need to improve how it handles sensitive customer data? How Secure Are Card Payments in the Hospitality Industry?

Hospitality 117

Hospitality Point of Sale POS Online Ordering 117

Sculpture Hospitality

SEPTEMBER 5, 2023

As technology continues to evolve , automation tools have opened up a world of possibilities for streamlining your operations and maximizing profitability. Gone are the days of outdated manual processes holding back your restaurant’s potential.

Operations 143

Operations Technology Management Management 143

Future Food

MAY 10, 2022

Applicants for hospitality jobs are at a two-year low, with the number of job ads at a two-year-high, jumping 20 per cent in February alone. Observations from a Hospitality Consultant. Hospitality Workforce the Key to Business Success.

Hospitality 78

Hospitality Food Supply Customer Service Customer Experience 78

Bizimply

FEBRUARY 7, 2024

Workforce management experts Bizimply are launching a new tool to help hospitality operators improve team member engagement, while also ensuring that all communications between employers and employees are transparent, open, and kept separate from personal communication apps.

Hospitality 52

Hospitality Communication Management Management 52

Foodable

JANUARY 6, 2022

A People-Focused Organization Bringing the “Coolest” Hospitality" on Spreaker. She says, “I arrived at Coolgreens as the director of operations of training and have spent the last several years streamlining their training processes, menu innovations in working with developing the franchisees , and growing our brand. Listen to "99.

Hospitality 105

Hospitality Fast Casual Casual Training 105