Modern Restaurant Management

APRIL 8, 2020

In order to pull off successful events and cater to their clients’ needs, event planners and their bar staff. Mixologists are experimenting with seltzer-based recipes and teas combined with fewer spirits. If there are leftover ingredients from an event, use them on the next day’s cocktail menu. Even better?

Events 186

Events Beverage Recycling Seasonal Menu 186

Crunchtime

SEPTEMBER 7, 2023

With over 70 speakers from across the industry, the event is sure to deliver countless valuable insights into what technology trends restaurants will be adopting in the near future to promote brand success. FSTEC, the annual conference “where restaurants and tech connect,” is coming up in Dallas, Texas.

Customer Experience 78

Customer Experience Innovation 2023 Events 78

App Institute

JULY 5, 2021

If you’re looking for restaurant event ideas, you’ve come to the right place. Holding an event in your restaurant or bar can be a great way to attract customers during quiet periods. There are events to suit every business, including quizzes, VIP experiences, guest appearances and celebrating special occasions.

Events 98

Events Customer Experience Bar Specials 98

7 Shifts

JULY 22, 2022

You have the ability to build custom job postings in order to find ideal, qualified candidates for your restaurant's roles. With more customers dining inside and out on the patio this season, you need the ability to create custom tip pools that fit your restaurant’s needs. Special Events. Event management.

Tip Distribution 391

Tip Distribution Certification Document Seasonal Menu 391

Indoor Media

MAY 17, 2021

Recently, thousands of companies replaced their large in-person parties and conferences with virtual events. While many hope to move back to hosting regular events soon, the truth is that virtual events are a format that is here to stay. Then, if the responses flood in, you know you’ve got an audience for your event.

Small Business 78

Small Business Events Advertising Social Media 78

Modern Restaurant Management

OCTOBER 21, 2019

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Despite the number of customer calls that come in, 62 percent of them go unanswered.

Customer Experience 119

Customer Experience Online Ordering Customer Service Reservations 119

Culinary Cues

NOVEMBER 20, 2023

One of the most difficult tasks that any restaurateur or chef faces is convincing a customer to walk through the door for the first or twentieth time. Every restaurant knows that once a customer walks through the door a sale of food and beverage will likely result. Restaurants need to share this with their community of businesses.

Customer Experience 362

Customer Experience Customer Service Food Safety Retail 362

Modern Restaurant Management

JANUARY 3, 2024

We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive. Trend One: Offering Ready-Made Solutions for Customers In today’s world, restaurant operators face guest attention deficit. The picture becomes part of the user experience shared by the guest.

2024 204

2024 Social Media Customer Experience Events 204

Foodable

SEPTEMBER 15, 2020

With commentary from Carissa Newton, the director of marketing for Cunningham Restaurant Group , and Travis Bickham, the vice president of marketing at Birdeye , this session is a deep dive into building relationships with your customers in the midst of a pandemic. Please reach out to our virtual events team to create your own today!

Customer Experience 52

Customer Experience Food Safety Technology Events 52

The Restaurant Times

DECEMBER 3, 2021

If you are a pub owner and want to attract more customers to your business again, you must come up with out-of-the-box ideas and establish a good marketing tool. It’s critical to work on how you portray yourself to customers if you want to stand out from the crowd and keep your business going. . Live Music .

Events 52

Events Social Media Point of Sale Customer Experience 52

Foodable

FEBRUARY 1, 2021

Today's topic breaks down what operators are doing to instill a positive experience with a heavy focus on seamless interactions and sanitation. How can utilizing operational technology for ordering and sanitation upgrades enhance the customer experience? Please reach out to our virtual events team to create your own today!

Customer Experience 40

Customer Experience Technology Influencer Online Ordering 40

Foodable

NOVEMBER 11, 2020

In conversation with Justin Pallack, the general manager of Singapore’s 28 HongKong Street , and Frankie Solarik, the co-owner of Toronto’s BarChef , this session explores the future of virtual events, and how operators can leverage virtual technology to deliver an engaging cocktail experience. Episode Takeaways: Know your customers.

Events 52

Events Workshop Customer Experience Beverage 52

Modern Restaurant Management

JANUARY 24, 2024

To capitalize on this momentum, here’s how to use QR codes as part of your recipe for creating brand awareness and improving customer experience. Customers can choose the content they’d like to see before being redirected to their final destination. Include social media in your digital marketing strategy.

Loyalty Program 193

Loyalty Program Social Media Coupons Customer Experience 193

Next Restaurants

OCTOBER 9, 2019

Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” A bulky or slow legacy system will prevent your business from creating a positive customer experience, so keep up with the business world as it changes. Personalized experience Enhanced outreach.

Customer Experience 61

Customer Experience POS Mobile Ordering Point of Sale 61

Modern Restaurant Management

OCTOBER 3, 2023

Ray Kroc, McDonald’s Founder/Fast Food Innovator, said it best, “Look after the customer and the business will take care of itself.” You have to be able to adapt, evolve and ignite areas of the business with customers always being at the forefront of decisions being made. ” This business is all about people.

Social Media 175

Social Media Customer Experience 2009 Customer Service 175

Modern Restaurant Management

SEPTEMBER 13, 2023

They often have to rely on historical data to forecast customer demand, and typically can’t take into account the impact of weather and other local events on demand. The ongoing volatility of customer behavior coupled with manual schedule development creates headaches for managers, especially with ongoing staffing shortages.

Management 204

Management Management Customer Experience Communication 204

Modern Restaurant Management

MARCH 6, 2024

As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service. As labor shortages persist and the demand for contactless service options remains high, conversational AI stands out as a solution that can deliver efficiency and customer satisfaction simultaneously.

Customer Experience 185

Customer Experience Entertainment Transportation Customer Service 185

7 Shifts

JULY 30, 2021

From stand-out social media accounts, to good old-fashioned mail marketing, we'll walk you through 12 unique customer-driving ideas! From managing your budget to accounting and bookkeeping for national holidays and events, this document will be your year-long guide to tracking your restaurant's promotional strategy. Social Media.

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

APRIL 9, 2024

Moving to Multichannel Dining Experiences Dining out is… back? Wait or dwell experiences can be dampened if take-out or remote orders get preference. It’s a delicate balance, so managing orders, operations and workflows must be a connected, data-driven effort, or restaurants risk poor experiences.

2024 199

2024 Front of House Mobile Ordering Fast Casual 199

Modern Restaurant Management

OCTOBER 23, 2023

Ultimately, your restaurant's website is often the first point of contact between you and potential customers, and it’s more than likely it will be viewed on a phone. It's essential to create a mobile-optimized website that not only showcases your restaurant's ambience and menu but also provides a seamless user experience.

Fine Dining 204

Fine Dining Marketing Social Media Influencer 204

Modern Restaurant Management

MARCH 18, 2024

Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences. Chef Showcases – Consumers are hungry for culinary experiences curated by chefs. Why do you think chefs are more interested in philanthropy?

2024 186

2024 Fast Casual Food Truck Allergens 186

Modern Restaurant Management

FEBRUARY 7, 2024

The dining landscape is shifting, driven by Gen Z's (currently 11- to 26-year-olds) quest for “genuine” culinary experiences over the conventional allure of "the best" restaurants. They research, investigate and seek out experiences – especially when it comes to restaurants.

Social Media 193

Social Media Customer Experience Influencer Dine-in 193

7 Shifts

JANUARY 20, 2023

This means big business for restaurants, and a surge in customers and sales. While some restaurants may see a decrease in business on Super Bowl Sunday due to the game being televised, many others see it as an opportunity to bring in more customers. And this huge event draws in a lot of people who are looking for a quick and easy meal.

Specials 195

Specials 2023 Social Media Email Marketing 195

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace.

Loyalty Program 177

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 177

Modern Restaurant Management

JUNE 23, 2023

Franchise brands have many goals in common: enter a new market; attract new franchisees, employees and loyal customers; increase average unit volume (AUV); and accelerate franchise expansion strategies. Every brand has a story, and that’s what makes customers, employees and franchisees take notice, choose you and keep coming back.

Franchise 178

Franchise Franchising Marketing Social Media 178

Modern Restaurant Management

MARCH 26, 2024

Armed with an omni-channel POS platform, restaurant operators can not only bring an immediate boost in sales during one of the busiest times of the year, but also lay the groundwork for long-term customer engagement and loyalty.

Technology 114

Technology Loyalty Program Mobile Ordering Online Ordering 114

Modern Restaurant Management

NOVEMBER 15, 2023

It only exists online; customers can order food through a delivery app. Here are some simple tips on how to market a virtual restaurant: Create a Strong Brand Your restaurant's brand sets it apart from the competition and creates expectations for your customers. Your target audience: Who are your ideal customers?

Marketing 193

Marketing SEO Social Media Mobile Ordering 193

Gourmet Marketing

JULY 7, 2020

There’s more you can do to improve the quality of your guests’ hotel experience. The goal is to provide your guests with an exceptional experience that they will remember and lead them to book with you again. From customer service to accommodations, there is a multitude of ways to make their stay memorable. You read that right.

Customer Experience 55

Customer Experience Hotels Coupons Customer Service 55

Modern Restaurant Management

MARCH 28, 2024

It can also provide full sourcing and ingredient listings that are needed for menu creation to serve customers with special requirements. The 2D barcode can be used to contain the required additional data for FSMA Rule 204 traceability, as well as marketing and consumer-facing information to enrich the brand experience.

Information 218

Information Allergens Food Supply Food 218

Gourmet Marketing

MAY 7, 2020

While people continue to stay home and socially distance themselves, hotels are finding it increasingly difficult to remain engaged with their customers. Virtual experiences have become widely popular since the start of the pandemic. . Therefore, now may be the time to take advantage of Virtual Hotel Events.

Hotels 52

Hotels Events Social Media Customer Experience 52

Foodable

DECEMBER 1, 2020

Recover America is a virtual event committed to helping operators rebuild their business and better prepare for the future, providing local level consumer trends and key insights regarding the inner workings of the restaurant and hospitality industry. Being safe and making your customers feel safe is paramount.

Events 52

Events Food Safety Customer Service Consumer Goods 52

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. The best solutions always put the focus on providing a fulfilling end-to-end experience for both your your customers and your staff.

Loyalty Program 221

Loyalty Program Online Ordering Point of Sale Customer Experience 221

Modern Restaurant Management

NOVEMBER 6, 2023

With staffing having an outsized effect on both the customer and employee experience, restaurants must act quickly and strategically to address the problem. It fluctuates daily, driven by factors such as local events, traffic and construction, and weather conditions.

Management 198

Management Management Hiring Customer Experience 198

Modern Restaurant Management

JANUARY 9, 2024

Each pose their own benefits and challenges in crafting an experience your customers would want to gravitate to. Next, calculate your expected customer lifetime value (“CLV”) by customer type, and design marketing campaigns that can deliver new customers at a cost that is well below CLV.

Employee Relations 190

Employee Relations Small Business Advertising Customer Experience 190

Modern Restaurant Management

NOVEMBER 29, 2023

Cultivating a positive brand image, building customer affinity and differentiating from the competition are essential components of any forward-thinking business strategy. Engage and Build a Following Retaining your existing customer base is just as important as bringing in new clientele. That’s where public relations comes in.

Social Media 193

Social Media Employee Relations Food Safety Influencer 193

Modern Restaurant Management

JANUARY 15, 2024

Catering and parties will become increasingly popular in 2024 as people continue to gather for in-person events, so consider offering Super Bowl catering menus for parties at home. Provide choices for your customers, including garlic parm and mango habanero, or better yet, create your own wing sauce.

Food Supply 204

Food Supply Point of Sale Back of House Inventory 204