7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Culinary Cues

AUGUST 9, 2021

The goal of every restaurant and every chef is to create memorable experiences for the guest. Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Guests will return when the effort expended to create memorable complete dining experiences is front and center.

Front of House 473

Front of House Customer Experience Workshop Dine-in 473

7 Shifts

MARCH 10, 2021

There are many reasons why a restaurant fails — no industry experience on the part of the owner, poor location, not enough operating capital — but the main reason is a lack of planning. A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel.

Management 370

Management Management Small Business Email Marketing 370

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

DECEMBER 22, 2021

Dozens of new restaurants are opening worldwide every day, so it is important that your establishment attracts customer’s attention. It takes a memorable aesthetic that will pull customers in and keep them returning. Eliminate televisions from the walls so your guests can have a better experience with their friends and family.

Design 212

Design 2022 Front of House Sports 212

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Britt Mills, Senior Director of Customer Experience at Mobiquity.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

7 Shifts

JANUARY 10, 2024

Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Hammel admits that there were rougher moments at the beginning, and transparency was difficult, especially layered on top of other pandemic-era factors like limited seating and vaccination policies. What prompted the change?

FOH 221

FOH Front of House Customer Service Back of House 221

7 Shifts

AUGUST 6, 2021

Faultless restaurant forecasts, however, are dependent on navigating predictable trends like holidays and seasonality alongside unpredictable ones such as weather and major world events. No customer wants to hear that you're out of their favorite dish. Events can drastically drive up demand for a restaurant. Factor in trends.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

Culinary Cues

DECEMBER 1, 2019

The funny thing is that these small businesses – in this case – restaurants – cannot survive on that once-a-year recognition, or even the occasional special event. This is part of the small business experience that can rarely be duplicated in a larger chain operation. The number one thing small business needs is to get more customers.

Small Business 410

Small Business Customer Experience Customer Service Seasonal Menu 410

Modern Restaurant Management

AUGUST 3, 2020

There is no doubt that the restaurant-going experience is in need of change in the wake of the global pandemic but for that change to be meaningful, it must be long-term and safe for patrons, staff and management alike. As everyone knows, the meal ends with the serve hand-delivering a booklet containing the bill and the customer paying it.

Technology 180

Technology Consumer Goods Customer Experience Seating 180

7 Shifts

JANUARY 10, 2024

Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Hammel admits that there were rougher moments at the beginning, and transparency was difficult, especially layered on top of other pandemic-era factors like limited seating and vaccination policies. What prompted the change?

FOH 195

FOH Front of House Customer Service Back of House 195

Modern Restaurant Management

JUNE 10, 2020

It’s the perfect slow-down to tweak recipes and menus, do some deep cleaning, or consider fresh ways to change up the customer dining experience. ” No one knows for sure, but we are seeing glimpses of a trend that may be the answer for restaurant owners and operators: expanded outdoor seating. Inside Out.

Outdoor 221

Outdoor Seating Customer Service Small Business 221

Ken Burgin

AUGUST 6, 2023

The FAQ (Frequently Asked Questions) list on a restaurant or cafe website helps the business and the customers. It also improves the customer experience, with clear, concise answers to customers’ most common questions, making their website browsing experience smoother – it saves time and phone calls.

Dietary Restrictions 60

Dietary Restrictions Book Events Customer Service 60

Modern Restaurant Management

OCTOBER 20, 2021

Offering a safe and enjoyable outdoor dining experience requires careful planning. Here are a few outdoor dining tips to ensure that you are providing the best experience possible to your patrons. As with indoor dining, the outdoor dining should be adequately illuminated to ensure customers and employees can safely navigate the area.

Outdoor 189

Outdoor Insurance Dine-in Customer Experience 189

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Open for Business

NOVEMBER 21, 2022

There are digital tools that can help you create a customized floor plan and even preview it in 3D before moving all that furniture around. Front-of-house employees can review notes and details for every table, including any special events that are happening or guest requests. Restaurant customer relationship management (CRM) software.

Technology 147

Technology Front of House Back of House Online Ordering 147

Open for Business

FEBRUARY 21, 2024

While à la carte lets guests customize each aspect of their meal, prix fixe pairs courses together, enabling chefs to showcase their skills and ensure balance. Some restaurants provide a middle ground, allowing limited customization within a set price. Just because You don’t need a special event to offer a prix fixe menu.

Menu 78

Menu Seasonal Menu Fine Dining Social Media 78

7 Shifts

DECEMBER 18, 2019

Create a fixed-price ‘Mix and Match’ menu with soups, salads, and sandwiches for customers to choose from. (If Give BOGO a go Even though eating alone is a growing trend , food remains a fundamentally social experience. If you’re stuck on how to price, $9.95 is a common one.)

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Restaurant Clicks

NOVEMBER 24, 2021

The Gold Room can seat a fourteen-person dinner for up to 14 or a lounge-style party for thirty guests for private dining. With a customizable menu and dedicated server, the experience is quality. I loved the option to play your own music during the event! From top to bottom, the restaurant offers a unique and fun experience.

Dine-in 112

Dine-in Seasonal Menu Reservations Seating 112

Restaurant Clicks

DECEMBER 4, 2021

I’ve had some memorable meals for holiday parties, birthdays, and work events at places like Mimosa Grill and The King’s Kitchen. Have you hosted a private event yet? If not, then you’re missing out on one of the best ways to experience everything that makes Charlotte so unique. Have you ever eaten a cooked steak?

Dine-in 117

Dine-in Fine Dining Website Management Book 117

Modern Restaurant Management

MAY 24, 2023

1856 is the first-of-its-kind, student-run culinary experience in the Tony and Libba Rane Culinary Science Center in Auburn, Alabama. Designed by The Johnson Studio at Cooper Carry, the facility provides real-world experience for the next generation of chefs and hospitality leaders. What were key challenges of this project?

Design 167

Design Fine Dining Seasonal Menu Front of House 167

Restaurant Clicks

DECEMBER 4, 2021

Plus, if you’re planning a romantic dinner for a special occasion, a holiday party, birthday, or other events, you’ll find some truly delicious restaurants for private dining in Denver. From private rooms and private chefs to secluded seating and enticing entrees, I’ve put together 15 of the best restaurants for private dining in Denver.

Dine-in 114

Dine-in Fine Dining Book Seasonal Menu 114

Modern Restaurant Management

DECEMBER 17, 2019

Eatertainment is defined as “a guest experience that involves food and/or beverage dining before, after, or during other activities.” ” The “eatertainment” concept emerged in the early 2000s due to the rise of the experience economy, as mostly millennial consumers prefer experiences over products.

Entertainment 176

Entertainment Customer Experience Seating Beverage 176

Modern Restaurant Management

FEBRUARY 28, 2022

In each of the metrics analyzed, similar findings revealed that these cities did not experience worsened trends after implementing vaccine mandates, compared to trends they were already experiencing prior to implementation.

Employee Relations 203

Employee Relations Dine-in Customer Experience Sustainability 203

Modern Restaurant Management

DECEMBER 1, 2023

Ophelia's is now a customized and precise addition to this historic building. Additionally, our team aimed to create an immersive stage-set experience that fosters a 'seating in the round' feeling within the open floor plan. What elements did you use to create the right ambiance?

Design 167

Design Presentation Customer Experience Dine-in 167

Modern Restaurant Management

FEBRUARY 16, 2022

From a safety perspective, communal tables can be easily adjusted based on current CDC recommendations as certain seats and portions of the table can be blocked off to limit capacity. Additionally, it is a great, practical option to have available for restaurants when they’re able to host larger gatherings, banquets, and other events.

Design 223

Design Fine Dining Online Ordering Dine-in 223

Modern Restaurant Management

MARCH 16, 2021

Operating a 40,000-square-foot San Diego bayfront destination offering four distinct concepts with 1,100 seats is no easy task, but one thing enables the management to focus on hospitality: automation. If the alarm isn't disarmed, say for Christmas or a Holiday closure, no events trigger. The Brigantine, Inc., The Brigantine, Inc.,

Hospitality 195

Hospitality Magazine Customer Experience Outdoor 195

Sling

SEPTEMBER 23, 2021

Offer a distinctive dining experience as well as delicious food. You’ll enjoy delicious food, stellar customer service , and…periodic 7.8 These tremors are man-made, but they make for an unforgettable dining experience. Guests are seated and served in total darkness. 20 Unique Restaurant Ideas. Regular (i.e.,

Front of House 148

Front of House Fine Dining Dine-in Back of House 148

Restaurant365

JUNE 9, 2021

Focus on four main areas that touch the guest experience to get the most out of FOH business: Maximizing your revenue with your mix of dine-in, takeout, and delivery. Focus on the customer experience. First, start by examining the entire customer experience. Finally, how do you get a customer to return?

FOH 78

FOH BOH Front of House Back of House 78

The Rail

FEBRUARY 29, 2024

Let's dive in and make your move a seamless and rewarding experience! It sets the stage for creating a captivating dining experience that resonates with your patrons. Prioritize functionality while ensuring a seamless dining experience. Focus on ambiance through lighting, decor, and seating arrangements.

Restaurant Law 52

Restaurant Law Email Marketing Customer Experience Outdoor 52

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. Provide a positive candidate experience and showcase your company’s values, mission, and vision during the hiring process.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Cheetah

JUNE 1, 2021

Although the main parade in San-Francisco was cancelled, several online events as well as two major outdoor in-person events will take place, all promoting solidarity, visibility and joy in celebration of the LGBTQ+ community. Cornerstone Events During San Francisco Pride Month. Let’s dig in! Table of Contents.

2021 148

2021 Food Supply Food Truck Social Media 148

Modern Restaurant Management

JULY 6, 2023

Dead times are a hit to your wallet as a business owner as empty seats represent wasted capital investment. Seeing empty seats in your restaurant is disheartening, but the impact goes beyond just losing money. Surprisingly, 88 percent of U.S. marketers have witnessed business growth by using personalized messaging.

Seating 180

Seating Innovation Marketing Loyalty Program 180

7 Shifts

OCTOBER 15, 2020

Fortunately, though limited indoor seating is possible now and luckily for us, we have a pretty sizable floor, so we can comfortably distance customers. Even now, restaurants in New York remain at 25% seating 8 months after the crisis first began. to comply with new and changing regulations.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Culinary Cues

JUNE 16, 2020

Part of the reason is the isolation reality, part is the negative impact of “pause”, part is a lack of availability, a good part is fear, and an even more significant part is our fault for not keeping those lines of communication open with all stakeholders in the restaurant experience. Do it all and do it often.

Social Media 285

Social Media Entertainment Email Marketing Customer Experience 285

Mad Mobile

MARCH 1, 2024

Depending on how you use them, they could revolutionize how you interact with your customers. Boosting revenue: a closer look The discussion around restaurant tablets centers on two different modes of deployment: customer-driven and server-driven tablets. It’s not just about one aspect of the customer journey either.

Seasonal Menu 40

Seasonal Menu POS Loyalty Program Customer Experience 40