The Rail

OCTOBER 24, 2023

By Indiana Lee, Contributor As a bar or restaurant owner, you always want the best for your customers, including when it comes to the beer they’re drinking. Selecting the Right Beers Perhaps the most important thing you can do to maintain customer satisfaction with your beer is to make sure you’re choosing quality beer to begin with.

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Serving Food Supply Supplies Equipment 52

Perfect Daily Grind

DECEMBER 15, 2019

But as machinery keeps developing and our customer service and coffee expectations grow, what roles do the two play? They look after the equipment, cleaning machinery and spotting problems. They also provide excellent customer service, ensuring that customers are satisfied and return to the shop. They dial in profiles.

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Equipment Customer Service Customer Experience Article 181

Modern Restaurant Management

MAY 5, 2022

Cryptocurrency has real-world applications in the food industry, with restaurants using it to create new and exciting foods for their customers and find ways to use crypto as payments. Quiznos teamed up with digital asset provider Bakkt to allow customers to pay in Bitcoin. Enhancing customer experience. Camboflare.

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Serving Loyalty Program Food Supply Point of Sale 189

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

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2024 Customer Experience Compost Loyalty Program 189

Modern Restaurant Management

JUNE 3, 2020

” By understanding what fits your space you will be able to allow for a comfortable experience for the customers. If the music is too loud, due to installing the wrong system, then customers will be speaking over the music and this create noise that isn’t suitable for most restaurants and bars. Visual Systems. .

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Equipment Sports Entertainment Customer Experience 200

Modern Restaurant Management

DECEMBER 15, 2023

Those who provide a superlative experience to their diners. Keeping Up with the Holiday Rush Achieving that pinnacle is anything but easy, especially if staff can’t keep up with the crush of holiday customers. Staff must be able to accommodate these unexpected additions quickly and efficiently without holding up other customers.

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Equipment Customer Experience 2023 Fast Casual 117

Modern Restaurant Management

FEBRUARY 15, 2024

The foundational strategy focuses on two pivotal elements: maintaining rigorous standards for commercial refrigeration and ensuring a robust plan to manage increased customer flow. Engineering a Resilient Cold Chain With escalating temperatures, the cold chain experiences incremental stress.

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Kitchen Safety Equipment Fine Dining Food Safety 117

7 Shifts

JULY 16, 2021

Sourcing Equipment. Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. Do they serve just coffee or small foods as well? Conduct a Feasibility Study. Obtain Funding. Obtain Permits and Licenses.

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License Hiring Equipment Point of Sale 459

Modern Restaurant Management

SEPTEMBER 13, 2023

They often have to rely on historical data to forecast customer demand, and typically can’t take into account the impact of weather and other local events on demand. The ongoing volatility of customer behavior coupled with manual schedule development creates headaches for managers, especially with ongoing staffing shortages.

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Management Management Customer Experience Communication 208

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

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Customer Service Customer Experience Online Ordering Loyalty Program 369

7 Shifts

MAY 1, 2024

This includes your cash, accounts receivables (sales you made to your customers on credit that can be paid in the short term), and your inventory. For instance, opting for plain takeout packaging and simply attaching a sticker with your business logo on it could be more cost-efficient than customizing your takeout plastics.

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Cash Management Inventory Employee Relations Beverage 195

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

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2024 Food Supply Kitchen Safety Influencer 202

ChowNow

JULY 1, 2021

Their signature flaky croissants and toasted sandwiches, served alongside handcrafted coffee, have sustained the Charlotte area since 2011 with four neighborhood locations. . It allows us to track our customers—so we maintain the relationship with the customer and we don’t give that up to another third party system. .

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Serving Online Ordering Customer Service Food Order 78

360Training

JULY 9, 2020

According to market research conducted in 2017 , 11% of customers used a gluten-free “eating approach” in the previous year. It requires careful forethought, but there are ways for any business to tap into the GF market without endangering any of their customers. Not the dining experience you want to give customers, right?

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Serving Front of House Consumer Goods Food Safety 78

Modern Restaurant Management

APRIL 9, 2024

Other highlights include: Nearly half of respondents (46 percent) believe AI can improve the overall guest experience. Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis. A promising 71.6

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Customer Experience Customer Service Technology Inventory 192

Culinary Cues

JANUARY 11, 2022

People who enter the restaurant business are typically individuals with a number of experiences working in other restaurants in positions from entry level to management. Those who try to become restaurateurs without this breadth of experience are in for a rude awakening.

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Customer Experience Café Training Hospitality 367

Modern Restaurant Management

OCTOBER 31, 2022

As the winter months quickly approach, restaurants must prepare to continue serving their customers while navigating weather and health and safety challenges. From our experience working with small- and medium-sized businesses, preparedness and adaptability have both been key. Get Ready Early.

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Food Supply Outdoor Supplies Customer Experience 189

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

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Menu Seasonal Menu Front of House Café 388

Modern Restaurant Management

MARCH 6, 2024

As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service. As labor shortages persist and the demand for contactless service options remains high, conversational AI stands out as a solution that can deliver efficiency and customer satisfaction simultaneously.

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Customer Experience Entertainment Transportation Customer Service 189

Modern Restaurant Management

APRIL 9, 2024

Moving to Multichannel Dining Experiences Dining out is… back? Wait or dwell experiences can be dampened if take-out or remote orders get preference. It’s a delicate balance, so managing orders, operations and workflows must be a connected, data-driven effort, or restaurants risk poor experiences.

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2024 Front of House Mobile Ordering Fast Casual 203

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. Equipped with a mobile app, staff can review announcements, reach out to managers, and manage tasks wherever they are. They can also do much more.

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Technology Mobile Ordering Dietary Restrictions Cash Management 293

Culinary Cues

MAY 12, 2022

We deal with highly perishable goods, unpredictable customer behavior, swinging door staffing, and constantly escalating cost of goods. It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon.

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Pricing Training Consumer Goods Customer Experience 352

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. It directly influences the quality of service and the dining experience for customers.

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Tip Distribution Document Hiring Training 221

Modern Restaurant Management

MAY 9, 2023

From the humble QR code, which quickly became a mainstay during the pandemic, to recent reports of “digital-only” restaurants, tech is starting to define service for restaurants and customers alike. Traditionally, technology also equips humans (and businesses) with tools that they can use to thrive.

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Mobile Ordering Customer Experience Loyalty Program Seasonal Menu 177

Perfect Daily Grind

MAY 29, 2023

Ultimately, for customers to experience the full spectrum of a coffee’s flavours and aromas, baristas need to optimise extraction as much as possible. Coffee shops and roasters put a lot of effort into training baristas and developing recipes to deliver the best possible experience for customers,” Andy says.

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Customer Service Customer Experience Equipment Café 151

Modern Restaurant Management

JANUARY 30, 2023

Technologies such as the Internet of Things (IoT) can help them maximize 2023 financials by: Offering a better experience to diners and employees Increasing efficiencies and lowering expenses These technologies empower restaurants in various ways—from automating tasks to identifying emerging risks.

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Technology Fast Casual Waste 2023 189

Modern Restaurant Management

NOVEMBER 10, 2022

Tools and equipment protection. Equipment Coverage (also known as Inland Marine). If your restaurant serves alcohol, it is required by many states to include liquor liability on your insurance policy. Liquor liability insurance can protect your business in case a customer becomes intoxicated and causes an accident.

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Insurance Food Truck Food Mobile Ordering 189

Modern Restaurant Management

FEBRUARY 9, 2024

Yet, there remains one area ripe for innovative change: engaging communication for all stakeholders (and no, I’m not talking about customer-facing menu boards, point-of-purchase advertisements, drive-through displays, or slick commercials). However, most companies’ communication efforts stop there.

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Communication Franchise Franchising Leadership 188

Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. A mobile ordering system serves more people faster and keeps them happy, not hangry. Internet of Things (IoT) technology.

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Technology Dietary Restrictions Mobile Ordering Point of Sale 180

Modern Restaurant Management

AUGUST 25, 2023

Countless studies support the value of music in restaurants and hospitality in helping to create a customer experience. One study from 2019 from HUI Research suggests that music is not only a key part of creating a restaurant’s brand experience, but choosing the right music can actually lift sales by almost 10 percent.

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Design Front of House Back of House Customer Experience 166

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

OCTOBER 10, 2023

Running a restaurant isn't just about serving great meals. It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary.

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Loyalty Program Franchise Franchising Social Media 194

7 Shifts

MARCH 31, 2021

Will you provide a casual or fine-dining experience? While you’re at that, think about your restaurant’s floor plan and design and incorporate that as it will impact the customer experience. This section on your business plan will serve as the supporting statements that will prove why your planned concept will work.

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Cash Management Document Customer Experience Customer Service 370

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2. What are your profit margins?

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POS Bar Point of Sale Front of House 164

Modern Restaurant Management

MARCH 5, 2024

Safety training and creating a culture of safety are both critical for mitigating these risks, helping restaurants establish environments that protect staff and customers, which also goes a long way toward keeping insurance premiums low and protecting the bottom line. Encourage Managers to Lead by Example Safety starts at the top.

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Training Food Safety Employee Relations Insurance 167

Modern Restaurant Management

DECEMBER 14, 2023

Restaurants are confronted with providing the best experiences possible, all while maintaining optimal revenue and efficiency. Hygiene impacts both staff and guests and providing better hygiene has been proven to improve their experiences. One-at-a-time and controlled dispensers can reduce waste and serve more guests between refills.

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Front of House Back of House Customer Experience Sustainability 100

Modern Restaurant Management

MARCH 28, 2024

It can also provide full sourcing and ingredient listings that are needed for menu creation to serve customers with special requirements. The 2D barcode can be used to contain the required additional data for FSMA Rule 204 traceability, as well as marketing and consumer-facing information to enrich the brand experience.

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Information Allergens Food Supply Food 221