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‘Bring the Dining Room Experience to the Windows’

Modern Restaurant Management

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Simply put, the experience should look, feel, smell, and sound differently from their last visit in 2019.

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ONCE UPON A TIME THERE WAS A TAVERN

Culinary Cues

These are the places where memories are built and where customers become friends, and friendships last from generation to generation. This past year has been excruciatingly brutal on restaurants that simply haven’t been able to weather this relentless storm of pandemic related restrictions and consumer concerns.

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2023 Reflections: The Year That Was in Restaurants, Part One

Modern Restaurant Management

Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. Solutions that specifically targeted the guest experience, from ordering to payment to on- and offline interaction, took priority. – Christine Barone, President, Dutch Bros.

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What Will Bring Families Back to Restaurants?

Modern Restaurant Management

One key finding: restaurants that create a kid-friendly experience will make parents feel safer and more excited about taking their kids out to eat. They also have expectations of safety procedures that relate specifically to kids. This list shows parents are putting a lot of emphasis on what will give their kids a good experience.

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7 Restaurant Management Book Recommendations

7 Shifts

That’s why we’ve selected 3 books that focus on people—customers and staff. Setting the Table focuses on Meyer’s philosophy of Enlightened Hospitality , which revolves around relationships and respect—between both staff and customers. Improving these relationships is a surefire way to improve your restaurant’s service and bottom line.

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5 Effective Ways to Increase Profit Margins at Your Restaurant

Cheetah

Is it fair towards customers? Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. Many customers do not appreciate having to pay for something that should be optional. This sparked a lively debate around the efficacy of mandatory service fees.

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6 Effective Ways to Increase Profit Margins at Your Restaurant

Cheetah

Is it fair towards customers? Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. Many customers do not appreciate having to pay for something that should be optional. This sparked a lively debate around the efficacy of mandatory service fees.