Customer Experience Customer Service Guest Recovery Pricing 
Culinary Cues
JULY 23, 2023
Most restaurant owners, managers, family members of cooks, friends of cooks and chefs, those in other professions, service staff, and restaurant patrons, don’t get it. When the menu is not their own then they are left with all the responsibility for the guest and employee experience and very little authority to set the stage for success.
Modern Restaurant Management
NOVEMBER 8, 2023
Behavioral changes in spending habits, standards of service, and efficiency models have all changed. But the expectations of guests and owners did not change. The linchpin, however, is connecting food experiences to the promise of restaurant marketing. That is because different customers have different expectations.
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Culinary Cues
APRIL 26, 2020
What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept?
Modern Restaurant Management
SEPTEMBER 17, 2022
In addition, bartenders are mixing sparkling wine of all styles and prices into their cocktails to add effervescence, crispness or sweetness to the experience. There is also a growing trend in wines priced to sell with good value in either BTG or by-the-bottle formats to drive more orders and not just high margins.
Modern Restaurant Management
DECEMBER 28, 2023
Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!
Modern Restaurant Management
JANUARY 12, 2022
This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. “As already short-staffed restaurants reopen, they are grappling with how to manage both in-person diners and deliveries, while meeting growing expectations on speed and service.
Modern Restaurant Management
OCTOBER 4, 2021
According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. The data also points to a broken customer arrival experience. The data further signaled that price increases have had a significant impact on consumer restaurant habits.
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