Social Hospitality

SEPTEMBER 27, 2018

IoT and bluetooth sensors, virtual reality training, advanced robotics, and artificial intelligence improve restaurant operations and experiences in a variety of ways. Customers can order food and pay through an app or online service. Virtual reality onboarding and training experiences can help. Here are four examples.

Take-out 186

Take-out Technology Mobile Ordering Customer Experience 186

Modern Restaurant Management

FEBRUARY 16, 2022

While there’s no crystal clear direction for the industry in 2022, there are restaurant design trends that could help shape the food and beverage scene for the better. Takeout is Taking Over. How quickly can third-party delivery groups get in and out of the food and beverage space? Long Live the Community Table.

Design 223

Design Fine Dining Online Ordering Dine-in 223

The Restaurant Group

FEBRUARY 19, 2024

Restaurant kitchen design must strike a balance between aesthetics and functionality. The space must look attractive for customers to enjoy and share their dining experience on social media or with friends and family. What Makes Restaurant Kitchen Design Functional? Luckily, there are many ways to balance the two.

Design 60

Design Bar Social Media Customer Service 60

Modern Restaurant Management

MAY 15, 2024

Long lines do not have to scare customers away, however: 91 percent of diners who say they would skip or leave the line if there were too many cars also say they would be more likely to stay if they previously experienced speedy drive-thru service at the same restaurant. In what ways are customer’s post-pandemic needs shifting?

Mobile Ordering 117

Mobile Ordering Customer Service Customer Experience Technology 117

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What will the QSR of the future look like and what role will AI-integrated technologies play?

Customer Experience 189

Customer Experience Entertainment Customer Service Transportation 189

Perfect Daily Grind

AUGUST 16, 2022

For many coffee shop owners, including seasonal food and beverages is essential to boost sales and maintain customer interest. But what factors need to be considered when designing a seasonal menu? I spoke to two coffee shop owners and a head barista to better understand what goes into designing an autumn menu.

Design 157

Design Menu Seasonal Menu Social Media 157

7 Shifts

OCTOBER 21, 2021

Restaurant concepts define the overall theme or idea behind a restaurant, including cuisine, service style, music, and menu design. Restaurant concept inspiration comes from a variety of places, like heritage, family background, a far-off place, or personal experience. Menu design. Example: Cluster Truck.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Harbor Touch

OCTOBER 5, 2022

After all, it’s often the first and most lasting impression customers will have of a restaurant. And with so many restaurants out there, it’s more important than ever to make sure your website stands out from the competition. Check out some of the best tips from experts in the field! User Experience.

Design 78

Design Website Management Customer Experience SEO 78

Modern Restaurant Management

MAY 15, 2024

Long lines do not have to scare customers away, however: 91 percent of diners who say they would skip or leave the line if there were too many cars also say they would be more likely to stay if they previously experienced speedy drive-thru service at the same restaurant. In what ways are customer’s post-pandemic needs shifting?

Mobile Ordering 88

Mobile Ordering Customer Service Customer Experience Technology 88

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2.

POS 164

POS Bar Point of Sale Front of House 164

Modern Restaurant Management

APRIL 26, 2024

Customers now want to see what’s in their food and have the option to adjust meals to fit their dietary needs. Contactless ordering lets customers pick their meals without speaking directly to staff, which is great for those with food allergies. When customers pay and note their dietary needs, the kitchen gets an alert.

Dietary Restrictions 100

Dietary Restrictions Allergens Point of Sale Customer Experience 100

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Culinary Cues

APRIL 30, 2020

As some states begin to entertain loosening restrictions and easing out of “stay at home” directives – restaurants will consider their options. This is not a time to experiment with changing food perceptions and pushing the envelope with cuisine. This is absolutely essential if you want your customers to return.

Point of Sale 308

Point of Sale Customer Service Customer Experience Cash Management 308

Culinary Cues

NOVEMBER 11, 2022

Push it out, how many covers, lock, and load, finish strong, over the hump, wrap it up: this the language of the kitchen during service, these are the timestamps like the number of quarters in a football game or innings in baseball. Can they meet the crowds and even exceed budgeted customer counts on a given day?

Customer Service 347

Customer Service Customer Experience Point of Sale Uniforms 347

7 Shifts

SEPTEMBER 1, 2022

The most common reason for an item to be 86'd is simply when the ingredients for a menu item run out. Whatever the reason for an item needing to be 86'ed, this restaurant term works really well as a quick way to communicate the need to take an item off the menu. More often than not though, 86'd items cause customer frustration.

Definition 360

Definition BOH FOH Front of House 360

Culinary Cues

APRIL 25, 2021

I find it very interesting how diverse the food experience is. Just as all cars can move a person from one geographic point to another yet the experience that takes place in between can be totally different – so too is this true with food. QUICK SERVICE: This is the food noise experience for both the customer and the employee.

Food 421

Food Fine Dining Café Customer Experience 421

The Rail

SEPTEMBER 16, 2022

Researchers sought to find out the effects of offering mints to restaurant customers on customer satisfaction. Offering mints led to a 20% increase in customer tips and customer satisfaction. In other words, good and personalized customer service yielded a positive impact for the restaurant business.

Customer Service 52

Customer Service Social Media Email Marketing Reservations 52

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. So, where do you start?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

7 Shifts

JUNE 20, 2022

We chatted with some of those most experienced in the ghost kitchen game to find out some myths, best practices, and tips for success in this food service style. Ghost kitchens emerged in the back half of the 2010s as delivery apps began to take hold of the dining market. The ghost kitchen can take many forms.

Front of House 435

Front of House Food Truck Back of House Social Media 435

The Restaurant Group

FEBRUARY 21, 2022

But service efficiency can make or break a restaurant. So restaurant owners need to pay close attention to the design and layout of their kitchens and bars to maximize the efficiency of their service. In this article, we’ll take a look at why commercial kitchen and bar design influence a restaurant’s growth and success.

Design 78

Design Bar Kitchen Safety Food Safety 78

Deliverect

AUGUST 20, 2020

The aim is to optimize your operations and software systems to give the customer the best possible experience – the fastest, safest, highest quality end-product. You want to make the packing process, handover to the driver, and delivery to the customer as efficient as they can be, without compromizing on the rest of the business.

Design 145

Design Delivery Food Order Online Ordering 145

Black Box Intelligence

MARCH 4, 2021

Even so, the list is growing of brands that have unveiled new, futuristic designs that prioritize off-premise consumption over dine-in. These next-generation restaurant units address customer demand for a seamless ordering and pick-up experience. Design Updates Not Limited to Limited-Service Restaurants.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

MARCH 6, 2023

As customers continue to feel more comfortable dining out, restaurants should have health and safety measures down pat. Exceeding health and safety standards not only ensures the well-being of customers, but it also cultivates a positive experience that fosters loyalty.

Audits 187

Audits Kitchen Safety Mobile Ordering Customer Experience 187

Modern Restaurant Management

MARCH 16, 2023

And more restaurant owners are searching for ways to encourage repeat customers and successfully grow their businesses. Music can help restaurants strengthen relationships with their customers and build loyalty. It’s no surprise that music has a powerful impact on our emotions and overall satisfaction with an experience.

License 189

License Loyalty Program Customer Experience Customer Service 189

Future Food

OCTOBER 20, 2020

Trends for 2022 Re-engaging with Food in a Design Led World. On the other hand, there are significant doubts as to whether international tourists will balance out Aussies going abroad. The post-COVID world is a Design-led world. This is an important trend not just for customers, but for the venues as well.

2022 145

2022 Design Food Back of House 145

The Restaurant Times

NOVEMBER 17, 2022

Do you really need us to share stats with you about why your café’s floor plan is important for your customers? A well-designed floor plan is the first thing that entices your first-time visitors. It can make or break their experience. In your floor layout, every inch of space matters, both indoors and out.

Design 52

Design Café Customer Service Outdoor 52

Modern Restaurant Management

NOVEMBER 26, 2019

Dining out and purchasing food is about an experience. From the menu choices, to furnishings, to the appearance of wait staff, to how the food is presented, how food is packaged and assembled on shelves, are all designed to lead to a pleasant sensory experience and the desire to come back.

Customer Experience 117

Customer Experience Food Food Supply Waste 117

The Restaurant Group

OCTOBER 8, 2020

Changes to Restaurant Design as a Result of COVID-19: Permanent or Temporary? The global pandemic has changed nearly every aspect of our lives – from the way we interact to the way we gather, and, especially, the way we approach the restaurant experience. As a result, there are several changes to restaurant design underway.

Design 78

Design Seating Customer Experience Dine-in 78

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Tier-based loyalty program: Enables VIP Tiers and sends exclusive perks to customers on achieving milestones.

Loyalty Program 104

Loyalty Program 2024 Email Marketing Coupons 104

Modern Restaurant Management

JULY 7, 2022

Smart Ways to Integrate the Delivery App Experience into Your Food Service Model. After all, delivery apps and take-away service were the true lifelines of lockdown. Apps like DoorDash and Uber Eats can introduce a lot of new people to your restaurant and increase the patronage of pre-existing customers.

Delivery 189

Delivery Customer Service Food Order Customer Experience 189

Modern Restaurant Management

MARCH 28, 2023

Digital transformation is no longer optional – it is required for restaurants to remain up to date, save costs and retain customers. Small-medium sized business owners may not fully grasp how important technology is due to a lack of knowledge and experience. The resistance to adoption can be attributed to several factors.

Front of House 185

Front of House Back of House Small Business Technology 185

Modern Restaurant Management

NOVEMBER 14, 2023

In the competitive restaurant and bar industry, customer feedback is vital for success. Customer feedback offers insights into customers satisfaction, needs, and preferences. Customer feedback offers insights into customers satisfaction, needs, and preferences.

Bar 189

Bar Tip Distribution Customer Experience Customer Service 189

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. First, they typically store significant customer and employee data, including names, addresses, and credit card information. Why Are Restaurants Vulnerable to Cyber Attacks?

Insurance 203

Insurance Email Marketing Employee Relations Customer Experience 203

Modern Restaurant Management

APRIL 6, 2022

And Indoor Air Quality (IAQ) solutions represent a vital component to generate revenue for restaurants by filling up dining tables with customers who feel safe and confident. So, how can restaurants address these air quality issues and get more customers through their doors each night? What Makes Customers Happy?

Fine Dining 198

Fine Dining Kitchen Safety Customer Service Employee Relations 198

EATER

AUGUST 19, 2021

From eye-catching labels for chile sauce to restaurant wallpaper, Overice founder Meijun Li translates culinary vision into visual design In How I Got My Job , folks from across the food and restaurant industry answer Eater’s questions about, well, how they got their job. Today’s installment: Meijun Li.

Design 115

Design Food Social Media Merchandise 115

Deliverect

SEPTEMBER 5, 2019

A top-notch customer experience. Having food delivered to customers is a whole new way to order, experience and enjoy food. Next to food quality, delivering a top-notch brand experience should be at the core of your delivery operation. A common mistake made by delivery start-ups is not adapting the take-out menu.

Customer Experience 63

Customer Experience Delivery Social Media Online Ordering 63