Culinary Cues

APRIL 10, 2025

One such awakening is my passion for telling stories, writing, and communicating thoughts with the pen and keyboard. At 62, I wondered if I had enough of a background to go off on my own and form a consulting firm, but I did and spent 12 years traveling the country working with restaurants, hotels, culinary schools, and commodity boards.

Travel 354

Travel 2025 Blog Food Order 354

Modern Restaurant Management

JULY 1, 2020

in March, local businesses that could remain open had to quickly adopt new ways of serving customers, like more convenient communications, curbside pickups, local delivery and contactless payments. Consumers have become accustomed to the new forms of communications and services, and there’s no going back.”

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

MAY 30, 2025

Industries with SMB owners who are most worried (beyond restaurants) include: travel/lodging (67 percent), retail (64 percent), manufacturing (63 percent), transportation (61 percent), arts & music (58 percent), construction (53 percent), as well as health & wellness (46 percent).

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

MAY 19, 2020

Restaurants must build trust, communicate safety and clearly establish value. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Restaurants must build trust, communicate safety and clearly establish value.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

NOVEMBER 26, 2024

Fewer choices communicates exclusivity, which drives up customer value. This notion is particularly important to the traveler who wants to immerse themselves in the local culture and experience what the location has to offer. And as spending increases, so does engagement.

Seasonal Menu 251

Seasonal Menu 2024 Customer Experience Menu 251

Modern Restaurant Management

AUGUST 19, 2021

It is essential to approach the situation with honest, genuine, and authentic communication. Sincere communication reminds the public of your authenticity, which goes a long way in tackling and recovering from a problem. Stick to Honesty. Honesty is the best policy. Respond Quickly. A prompt response grants you leverage on the crisis.

Communication 474

Communication Travel Information Management 474

Modern Restaurant Management

MARCH 17, 2020

Crisis communication plan. Crisis Communication Plan. If you don’t have a communication and/or crisis management plan, now is the time to create one. And it’s a good idea to post your external communication on the restaurant’s home page and even on the door of your establishment. Impact on employees.

Communication 340

Communication Food Supply Food Safety Retail 340

7 Shifts

MARCH 16, 2020

Enforce short quarantine periods for any staff returning from travel. Communicate with staff and managers. Communicate with your manager about any changes to your situation—whether you’ve recently travelled or are feeling unwell. Learn more about communication ? Put up posters about proper hygiene.

Management 369

Management Management Employee Relations Kitchen Safety 369

Modern Restaurant Management

JUNE 24, 2020

When paired with other products like Square Marketing and Square Loyalty, sellers can strengthen customer relationships, create open lines of communication, and incentivize patrons to keep coming back. 'Travel Safe' Tools. Travel Safe features are available in all 49 markets where Tripadvisor operates. Todd Graves.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

FEBRUARY 17, 2022

It is key for restaurant and bars to use social media to communicate with their customers. Consider making food that travels well for those who select curbside pickup or delivery. Here are a few ideas for restaurant and bar owners to consider in an effort to continue to serve up good eats and top-tier service during the winter season.

Social Media 474

Social Media Seasonal Menu Customer Service Delivery 474

Modern Restaurant Management

AUGUST 19, 2020

Would you like to travel to the Veneto region or to Napa Valley in your glass today? The third, and often underestimated factor, is communication with suppliers. Choosing a wine or spirit at a restaurant now has to mimic the feeling of choosing a vacation destination.

Cash Management 572

Cash Management Point of Sale Consumer Goods Small Business 572

Modern Restaurant Management

SEPTEMBER 9, 2020

At its base, strengthening your food safety culture requires great communication, ongoing training and reminders, and an incentive-based system to build collaboration instead of a punitive system, which often compels employees to do the minimum. Increase Communication and Distribute Updated Policies Quickly and Efficiently.

Management 474

Management Management Food Safety Audits 474

Modern Restaurant Management

JUNE 10, 2021

In the 1970s, Southwest Airlines sold tickets by phone, at airports, and at their offices to avoid commissions from travel agents and remain competitive with car travel routes. We expect tactics such as third-party menu markups to continue in the restaurant space and encourage brands to communicate these perks to guests.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

Modern Restaurant Management

JANUARY 18, 2021

Businesses can further enhance menus by highlighting bestselling items, supplying photos, and identifying menu items that don’t travel well. Make sure that you are effectively communicating offerings to loyal customers through the channels they frequent most, such as Facebook, Twitter, or email.

Loyalty Program 508

Loyalty Program Mobile Ordering Online Ordering Customer Experience 508

Modern Restaurant Management

MARCH 22, 2022

." While they're not a complete replacement for human staff, the robots can perform tedious and more time-consuming tasks so that the servers have more time to communicate with guests. Furthermore, digital ordering can reduce the time it takes to process orders.

Mobile Ordering 507

Mobile Ordering Social Media Online Ordering Food Order 507

7 Shifts

JUNE 3, 2022

And there are a number of easy ways to do it: Praise publicly on internal communication channels like email, group chats, or staff pages. Communication is lacking. 72% of employees ranked team communication as important to their satisfaction at work. The Solution: Standardize team communication. Use Manager Log Books.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Goliath Consulting

JULY 8, 2020

With modified inventory procedures, increased communication and planning, and appropriate training, bar managers can rein in the uncertainty and provide their guests and staff with a consistent product. A dry erase board in a well-traveled area works great. Start with the basics of operating a bar.

Supplies 392

Supplies Bar Management Management 392

Modern Restaurant Management

JANUARY 21, 2020

Nobody wants a crisis at their restaurant, but in these days of smartphones and social media, word of mouth travels fast. Form a Crisis Communication Team : Having a dedicated team will help prepare your company for assembling a quick response that can help minimize the adverse effects on your restaurant, your customers, and your brand.

Management 333

Management Management Social Media Food 333

Modern Restaurant Management

AUGUST 6, 2020

Second, it is becoming essential to focus on items that will travel well for upwards of 30 minutes in a third-party delivery or for a customer to pick up. Customer Communication. The industry average is around 20-35 percent so with a CoGS of $1900, a restaurant should have sales at around $6300.

Front of House 531

Front of House Inventory Food Safety Social Media 531

Modern Restaurant Management

AUGUST 26, 2024

Opt for a Travel-Friendly Menu and Branded Packaging For successful food delivery, choose menu items that travel well and taste great when they arrive. You have to ensure customers are happy, planning good delivery routes, and keeping food quality high. Branded packaging can further improve the customer experience.

Delivery 448

Delivery Online Ordering Mobile Ordering Customer Service 448

Modern Restaurant Management

JUNE 30, 2023

Food traveling via delivery and customer pickup often contend with wide windows of time, so packaging has the added job of maintaining temperature over time and through varied temperatires with both hot and cold climates. Customer expectations are level set by their most advanced in-store and digital experiences.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Embrace the Suck

FEBRUARY 12, 2020

Communication is key if you want to build a badass culture. Communication in restaurants sucks! I know I just mentioned communication in the one above, however, it is such a big part of the problems that restaurant experience that it needs to be addressed again. Communication can be broken down into three ratios: 7-38-55.

Coaching 337

Coaching Email Marketing Communication Book 337

Modern Restaurant Management

MAY 5, 2021

. “Some Americans may not have had a summer vacation since 2019, and so there's clearly a lot of pent-up demand,” says Melanie Lieberman, senior travel editor at The Points Guy. “The most important aspect of traveling is to always stay safe and healthy. Just 9 percent would see value in quarantine upon arrival.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

JULY 10, 2020

Communication with employees and the public including signage alerting everyone to stay home when ill, properly wash hands frequently, wear face coverings and maintain social distancing. Restaurants were originally created for the weary traveler to be fed and restored to good health.

Food Safety 429

Food Safety Certification Employee Relations Restaurant Law 429

Social Hospitality: Restaurants

AUGUST 13, 2020

Good customer communication is another vital pillar of long-term success in this industry. You should communicate and interact with your audience, guests, and visitors on a regular basis. It’s critical to have an amazing customer service team and also to integrate leading communication technology like VoIP.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

Culinary Cues

FEBRUARY 18, 2020

There may even be an executive sous chef so that the executive chef can focus on future planning, communication, team building, concept development, and budgetary issues. The chef must be outgoing and sincerely enjoy interacting with members. [] A SUPERB COMMUNICATOR. The club chef cannot hide behind the kitchen doors.

Beverage 520

Beverage Events Food Order Website Management 520

Modern Restaurant Management

FEBRUARY 4, 2021

For many restaurant brands, in-person visits by field teams have historically been constrained by human resource limitations and cost, and now the pandemic has added an extra layer of complexity with travel restrictions. Franchisees can have a forum to talk to each other in real time about what’s going on in their business right now.

Franchising 508

Franchising Franchise Cash Management Leadership 508

7 Shifts

OCTOBER 26, 2022

Wealthy Americans discovered it for themselves in the 1850s and 1860s while traveling in Europe. American travelers brought it back to the states as a way to feel aristocratic. Tips were left in European taverns to ensure quick and good service. But tipping did not take off immediately in the U.S. And changes are on the horizon.

Presentation 486

Presentation Tip Distribution Restaurant Law Back of House 486

ChowNow

FEBRUARY 12, 2021

While in the past your customers may have traveled far and wide to taste your menu, chances are your most frequent customers now are the ones who live nearby. Thankfully, there are digital tools your restaurant can use to connect with your local community. With Nextdoor Business Posts, your restaurant can do just that.

Email Marketing 370

Email Marketing Online Ordering Social Media Customer Service 370

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. In addition, employees — like you — need time off to travel, see friends, and pursue their hobbies without having to worry about paying rent.

Front of House 370

Front of House Back of House Communication Customer Service 370

Culinary Cues

APRIL 9, 2020

Since the days of early merchant travelers during Medieval and Renaissance days – restaurants have been integral to societal development and the sophistication of people. Restaurants are absolutely essential to our way of life and the way that we communicate our feelings and emotions.

Customer Experience 520

Customer Experience Customer Service Dine-in Sports 520

Modern Restaurant Management

MAY 1, 2020

It is critical that QSRs engage with each segment differently and recalibrate their business decisions and marketing communication strategies – and fast,” said Rajesh Midha, Chief Strategy Officer of Bottle Rocket. ” Website visits for the travel industry have cratered. Health and Safety of Restaurants.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

APRIL 27, 2020

Alternative Delivery Options – Allow for customers to have the option to use delivery notes or phone/ online instructions to communicate how they’d like their orders delivered, such as leaving food at patron’s doorstep, ringing doorbell and leaving in lobby, or other designated location to help practice social distancing.

Delivery 383

Delivery Hiring Transportation Food Safety 383

Modern Restaurant Management

SEPTEMBER 30, 2020

Overwhelming top response was fear of catching/spreading COVID-19, followed by a corresponding reduction in travel. When it comes to to-go orders, consumers are increasingly expecting to receive a meal at a reasonable price that travelled well (perhaps with reheating instructions), and was delivered in a safe manner.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

EATER

MAY 16, 2025

In the face of governmental inaction and lack of communication, the restaurant industry has done what it does best: support its own. In the face of governmental inaction and lack of communication, the restaurant industry has done what it does best: support its own. Its hard to describe what the region has experienced.

Tourism 203

Tourism 2024 Small Business 2025 203

Modern Restaurant Management

MARCH 31, 2023

This framework forms the foundation for effective and efficient tracing and clearly communicates the information that FDA needs to perform it. The data travels with the product. Supply chain partners are required to maintain the data in their systems for two years and provide it to the FDA within 24 hours in the event of an outbreak.

Food Safety 450

Food Safety Food Food Supply Supplies 450

EATER

NOVEMBER 22, 2023

But the stance also communicates something less savory to the viewer. Tiffany Leigh is a BIPOC freelance journalist with degrees in communications and business. When a big, black camera lens is pointing 12 inches from your face, it feels intimidating,” she explains. Aren’t we all just nervous kids on class picture day?

Magazine 354

Magazine 2007 Travel Website Management 354