Hot Schedules

JUNE 17, 2021

5 Ways Using Retail Employee Scheduling Software Turns Communication Breakdowns into Breakthroughs. I n any retail environment, communication breakdowns can lead to frustrated employees, poor service, and increased turnover. Find out how retail scheduling software can help streamline your communications and business operations!

Retail 88

Retail Communication Employee Relations Hotels 88

Culinary Cues

SEPTEMBER 14, 2019

Now, by great I am not referring to the number of accolades, feature stories, or titles that appear after their name (although many have rightfully earned all of that) – I am referring to how they are perceived by others. COMMUNICATE. The best leaders shine as great communicators. PLAN BETTER –TRAIN HARDER – BE GREAT.

Front of House 292

Front of House Communication Leadership Back of House 292

Culinary Cues

SEPTEMBER 27, 2023

TEAM ENVIRONMENT Depending on others and they on you, picking up the slack when others falter, communicating with those who share a mission, working off each other like musicians in a band, and winning or losing as a unit makes for a truly dynamic environment like professional sport teams. INSTANT FEEDBACK Same with feedback as a “pro”.

Employee Relations 385

Employee Relations Fine Dining Training Communication 385

7 Shifts

AUGUST 27, 2020

Our research from over 1,900 restaurant professionals shows that the main reasons employees quit are due to poor training, bad relationships with managers, and lack of team-building activities. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

Management 197

Management Management Food Safety Communication 197

Culinary Cues

FEBRUARY 16, 2022

I know how difficult staffing is right now, believe me – I hear it every day from every chef that I communicate with. This will be the type of person you want by your side when things get difficult. [] Cooking is how I am most comfortable communicating with others. PLAN BETTER – TRAIN HARDER.

Uniforms 369

Uniforms Hiring Consumer Goods Communication 369

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. Managers can refer back to these forms to see who has grown the most to make promotions accordingly, or to see whose progress has stagnated if they have to make the difficult decision to let team members go. You should be communicating concerns during one-on-one meetings.

Point of Sale 370

Point of Sale Download Communication Reference 370

7 Shifts

JUNE 29, 2022

Put simply, franchise compliance refers to the actions that corporations, their franchisors, and their franchisees take in order to stay compliant with any applicable federal, state, and/or regional laws. Communication Blasts. 7shifts mobile restaurant communication tool. How to Make Sure All Franchise Locations Are Compliant.

Franchise 370

Franchise Franchising Restaurant Law Document 370

Sling

DECEMBER 19, 2020

Once considered a supplement to the standard training program, virtual training is now the preferred — and sometimes only — option for managers and owners who want to improve their team’s skills. Virtual Training 101. Not all virtual training software is created equal. for reference during the meeting.

Training 78

Training Management Management Employee Relations 78

Culinary Cues

JUNE 13, 2023

This job is killing me” could refer to the physical, mental, or emotional toll that a job inflicts on a person. The plight of the worker has been immortalized in books, articles, blogs, social media posts, union contracts, songs, and movies for as long as those methods of communication have existed. Of course, I could go on and on.

Article 308

Article Social Media Blog Café 308

Culinary Cues

APRIL 13, 2022

I had the pleasure of communicating with Dr. Deborah Kennedy, the CEO of Culinary Rehab – an organization focused on teaching kitchens and nutrition programs to change the health of populations. The result is a modular textbook reference for all who can become a change advocate – a culinary coach. She holds a PhD.

Coaching 350

Coaching Reference Food Order Customer Experience 350

Culinary Cues

FEBRUARY 18, 2020

The tasks of the chef are fairly universal: planning menus, putting your signature on each dish, hiring and training staff, ordering product and building vendor relationships, controlling costs and adhering to budgets, maintaining a clean and safe kitchen environment, etc. PLAN BETTER – TRAIN HARDER. www.meyersassociates.com.

Beverage 487

Beverage Events Food Order Website Management 487

Culinary Cues

FEBRUARY 6, 2022

How many times has the job been referred to as “flipping hamburgers” or working in a “greasy spoon”? This was the first time that anyone actually referred to the kitchen as a great place to learn, grow, and get a foothold on a career. PLAN BETTER – TRAIN HARDER. Be Something Special – Be a Cook. CAFÉ Talks Podcast.

Back of House 420

Back of House Reference Presentation Mobile Ordering 420

Goliath Consulting

JULY 28, 2020

Conflict Resolution” refers to the way one resolves an issue or problem between two or more people (4). This is why we recommend role playing as part of the staff training—so that managers can first become comfortable with conflicts and practice resolving them in a controlled space. Effective Communication. Conclusion.

Leadership 139

Leadership Employee Relations Front of House Communication 139

Restaurant365

JANUARY 11, 2022

Both need a way to communicate what happens as part of a shift-to-shift handoff, as well as occurrences that may impact key performance indicators (KPI) and operational efficiencies. Communicating this jumbled information up to above store operators can be challenging. The emergence of digital manager logs addressed these challenges.

Management 158

Management Management Employee Relations Communication 158

7 Shifts

MAY 25, 2021

We define the employee lifecycle as everything from hiring, training, scheduling, paying, and retaining. We plan to continue to deepen our core, which means scheduling by restaurant day parts, better break management, expanding our compliance support, automated tip management, better communication flow, deeper integrations, and more.

Customer Experience 370

Customer Experience POS Hiring 2020 370

Kounta

AUGUST 13, 2019

Communicating in person. One of the biggest mistakes a food establishment can make is not investing enough time and resources into training staff on how to speak to customers. Where people often go wrong is communicating one thing verbally, and another non-verbally. Believe us when we say it’s easier said than done.

Communication 49

Communication Hospitality Email Marketing Social Media 49

Open for Business

JUNE 15, 2023

Empathy might not be part of your restaurant’s training program—yet. In fact, teaching empathy can be a helpful part of every restaurant training program. You can teach empathy in your restaurant’s training program by focusing on these five key areas: Active listening. After all, hospitality is a two-way street.

Hospitality 78

Hospitality Loyalty Program Communication Training 78

Restaurant365

JANUARY 11, 2022

Both need a way to communicate what happens as part of a shift-to-shift handoff, as well as occurrences that may impact key performance indicators (KPI) and operational efficiencies. Communicating this jumbled information up to above store operators can be challenging. The emergence of digital manager logs addressed these challenges.

Management 142

Management Management Employee Relations Communication 142

7 Shifts

NOVEMBER 3, 2021

Train Staff in Best Practices. Referring back to the most common breaches above, a full 44% of cybersecurity breaches happen because of human error. The simplest and most effective way to address this is by ensuring that security training is part of your employee training program and training manual.

Audits 370

Audits POS Loyalty Program Information 370

Open for Business

MARCH 1, 2023

Candidates are pre-screened Though it’s hardly an official background check or complete reference check, referred candidates are effectively pre-screened. Referred applicants are more likely to accept the offer. And because referrals tend to stay in their jobs longer, you save money on job training and other onboarding costs.

Cash Management 78

Cash Management Recruiting Hiring Reference 78

7 Shifts

SEPTEMBER 19, 2022

Establish Clear Lines of Communication. Without solid training and growth opportunities, you could be letting great employees go to the restaurants that already have them. Communication breaks down. 72% of employees ranked team communication as necessary to their satisfaction at work. State by State Breakdown.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

SpotOn

FEBRUARY 13, 2024

Retaining your employees doesn’t just save you time reviewing applications , interviewing, and training but also money. Thankfully, there are tools to help you manage and retain employees by communicating clear expectations for employee conduct and restaurant processes.

Employee Relations 52

Employee Relations Restaurant Law Hiring Food Safety 52

7 Shifts

AUGUST 15, 2022

Be honest and direct , reference something you read on their website or a customer review that you value in a restaurant business. For example, being personable and communicative lends itself much more closely to a server job than a busser job. Do you offer any continuing training or education opportunities?” How to Answer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Culinary Cues

SEPTEMBER 26, 2019

This does not come easily – it takes time to develop “business eyes”. [] BELIEVE THAT COMMUNICATION SKILLS ARE ESSENTIAL. PLAN BETTER – TRAIN HARDER. Finally, know that success is something that is unique to the individual. Know what it is, create a roadmap, be patient, and invest in the process of getting there.

Point of Sale 224

Point of Sale Reference Communication Definition 224

7 Shifts

MAY 27, 2021

A rotating shift refers to the change from one shift to another – for example, an employee might work the lunch shift on Mondays in one month, but rotate to the Monday dinner shift in another month. Cross-Training Employees. What is a rotating shift? No Consistency.

Front of House 370

Front of House Employee Relations Back of House Take-out 370

Modern Restaurant Management

SEPTEMBER 16, 2020

When launching such a program, managers can decrease their costs and increase their chances of success by using a bin system to separate recyclables from other trash, educating staff on proper recycling procedures, and monitoring disposal practices to verify that employees are putting their training to work. Staff Training.

Recycling 153

Recycling Waste Workshop Training 153

Open for Business

MARCH 21, 2023

Both terms refer to the same thing: getting people to talk about your business and growing your customer base. Incorporate that wow factor as you workshop new dishes, plan updates to the space, and train staff. Train staff to inquire during and after service. Train staff to ask first-time guests if anyone referred them.

Marketing 78

Marketing Social Media Email Marketing Customer Experience 78

Culinary Cues

OCTOBER 4, 2022

The left and the right may, to some, reference liberal or conservative political beliefs, but when it comes to acting in a civil manner – examples go way beyond politicians and their evolving platforms. PLAN BETTER – TRAIN HARDER. When did civility (or lack thereof) become only referenced when considering political discourse?

Supplies 396

Supplies Healthcare Presentation Restaurant Law 396

Bingage

JANUARY 25, 2023

The tool seems pretty knowledgeable in the areas where there is good training for it to learn from. Engines like Chat-GPT are “trained” (programmed and reinforced) to mimic writing styles, avoid certain types of conversations, and learn from your questions. It’s like having a personal robot, always ready to offer a helping hand.

Email Marketing 105

Email Marketing Reference Website Management Social Media 105

Embrace the Suck

JANUARY 20, 2021

We love to throw around the word “hospitality” in reference to our guests in this industry. Use a tool that cuts through the b t and will give you an inner look at how a person will lead, communicate, accomplish tasks, handle feedback, and what stresses them out. We need to apply that same enthusiasm towards our teams!

Recruiting 377

Recruiting Coaching Hiring Take-out 377

Modern Restaurant Management

OCTOBER 4, 2023

However, when hiring teams need to fill multiple positions rapidly, it becomes challenging to provide each candidate with a positive experience and effectively communicate the organization’s values and culture. Encouraging employees to refer qualified candidates from their networks can yield great results.

Recruiting 88

Recruiting Hiring Employee Relations Technology 88

The Restaurant Times

SEPTEMBER 23, 2020

Boosting your restaurant employees’ morale not only improves retention but also helps restaurants in saving huge money on hiring and training. Train Your Restaurant Staff. Providing proper training to restaurant staff is exceptionally crucial for improving the retention rate. Structure The Employee Shifts And Overtime Policy.

Back of House 98

Back of House Document Training Hiring 98

Rocket Fuel

SEPTEMBER 19, 2022

When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. One way to verify this is by checking references. Have an orientation that radiates hospitality and a customer mindset (see actionable training tips below). Hire the right people for the right jobs.

Hiring 52

Hiring Customer Experience Coaching Customer Service 52

7 Shifts

FEBRUARY 16, 2022

Sometimes referred to as PTO (paid time off), paid vacation time allows employees to distance themselves from work and come back to their next shift feeling refreshed and rejuvenated without having to sacrifice a paycheck. Aside from communicating your time off request policy, here are some other ways to make things balanced.

Document 195

Document Restaurant Law Communication Download 195

Lavu

MARCH 30, 2020

If everyone knows that the organization’s goal is to turn tables at least three times per shift, this will help all team communications and keep everyone moving in the same direction. To avoid confusion, each new employee should be referred to this document as part of their onboarding process. Provide Continuous Training.

Employee Relations 78

Employee Relations Training Hiring Back of House 78

Modern Restaurant Management

JUNE 17, 2020

Essential to calming the storm is communication with your customers. Inform them of the training you have provided to your staff on these measures. Accordingly, it is important to know your rights, as well as how to properly communicate with employees regarding back to work protocols. As a threshold matter, set the proper tone.

Employee Relations 197

Employee Relations Food Safety Small Business Government 197