Culinary Cues

FEBRUARY 8, 2020

It is easy to blame money, non-traditional work hours, unrealistic training in culinary schools, and the younger generation as a whole – but even if we (the industry as a whole) were able to snap our fingers and fix these issues, it is likely that team building and retention would still be challenging. TEACH AND TRAIN. Richard Branson.

Loyalty Program 582

Loyalty Program Training Communication Coaching 582

7 Shifts

NOVEMBER 12, 2020

What documentation to give out and collect during onboarding. It usually involves an orientation, paperwork collection, and training. Give them an overview of what they will learn and do during onboarding, and how long the process will take. Day Three Role-specific training. Customer service training.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. General maintenance Restaurant management requires being ever-present and extremely attentive.

Management 397

Management Management Kitchen Safety Front of House 397

Ken Burgin

JULY 25, 2023

Make sure to take photos and share on your social media channels. Designing short training games or ‘microlearning’, involves several principles to ensure they’re effective, engaging, and suitable for the purpose: Relevant to the work environment and reinforce key skills or knowledge. The fastest and driest wins!

Training 60

Training Kitchen Safety Front of House Food Safety 60

7 Shifts

FEBRUARY 16, 2022

But without the right tools, it'll take long nights and countless cups of coffee to organize the moving pieces of multi-location employee scheduling for your restaurant. Without reporting, how can you accurately forecast sales in your restaurant by day, which then enables you to build out an ideal staff size for each shift?

Restaurant Law 370

Restaurant Law Point of Sale Communication Hiring 370

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. However, it can sometimes take time to get customers to respond to surveys they're given. You can also consider other types of incentives besides gift cards that you could hand out to encourage more people to do the survey.

Management 196

Management Management Loyalty Program Social Media 196

Culinary Cues

MARCH 15, 2021

LACK OF COMMUNICATION WITH THE BUSINESSES THEY SERVE. If you teach in a live restaurant environment on your campus is it operated with five times as many cooks in training as would be possible in a real restaurant? How will they measure their success as aligned with these standards or objectives? LACK OF REALISM.

Education 545

Education Food Supply Training Communication 545

Hot Schedules

JUNE 17, 2021

5 Ways Using Retail Employee Scheduling Software Turns Communication Breakdowns into Breakthroughs. I n any retail environment, communication breakdowns can lead to frustrated employees, poor service, and increased turnover. Find out how retail scheduling software can help streamline your communications and business operations!

Retail 88

Retail Communication Employee Relations Hotels 88

7 Shifts

SEPTEMBER 6, 2024

They also perform end-of-shift duties, such as taking out the trash and securing the bar area. Removing and disposing of trash Another responsibility of barbacks is to dispose of trash, including emptying trash bins, removing discarded items like napkins and straws, and taking out the garbage after each shift.

Demo 195

Demo Hiring Customer Experience Bar 195

Culinary Cues

OCTOBER 19, 2020

But we don’t often take the time to stop and pay attention to the intellect of the cook and the broader skills that few careers can boast. Unfortunately, it is rare to hear of anyone pointing out these essential abilities or the need for them if one is to be effective in the job. www.mindtools.com. [] HISTORY AND ANTHROPOLOGIE.

Restaurant Law 446

Restaurant Law Communication Café Take-out 446

Culinary Cues

FEBRUARY 6, 2022

It was a job and a paycheck, a signal that I wanted to take on some responsibility, and the beginning of a six-decade work ethic, but there were no pats on the back for a choice of careers. Decision-making is ever present and comes at the cook in an instant. Cooks (for the most part) are blind to differences.

Back of House 426

Back of House Reference Presentation Mobile Ordering 426

Culinary Cues

DECEMBER 30, 2019

Some have their feet planted firmly on the ground with a system that is time tested and solid, while others tend to drift in and out of consciousness. Even when the owner is present – he or she must depend on the consistent interactions between customers and the restaurant’s employees.

Cash Management 269

Cash Management Point of Sale Leadership Website Management 269

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. Recommended Reading: How to Reduce Turnover Through Restaurant Staff Training What Makes a Good Work Environment?

Back of House 276

Back of House Management Management BOH 276

Culinary Cues

APRIL 26, 2020

Building a well thought out strategy for starting up the restaurant engine after we move forward is paramount and will, in the process of thinking it through, give every chef and restaurateur a spark of excitement to lean on. There is so much to think about, so many decisions to make, and so much angst about what the future holds.

Guest Recovery 314

Guest Recovery Kitchen Safety Customer Service Food Safety 314

Modern Restaurant Management

OCTOBER 17, 2024

Many insurers have pulled out of the restaurant industry entirely, and some remaining insurers have greatly pulled back on the lines of business they write. Second, in the kitchen, training is a critical component of a safe workplace. Owners and operators should ensure team members are trained to safely use all equipment.

Insurance 88

Insurance Kitchen Safety Food Safety Employee Relations 88

Culinary Cues

JUNE 13, 2023

Just think for a moment of the context and implications when presented in conversation: “I have so much work to do” generally infers that you are over-burdened and challenged to complete everything. “I I need a job” however becomes a sense of urgency that steps away from the negative and shouts out how important a job is to your survival.

Article 314

Article Social Media Blog Café 314

7 Shifts

JANUARY 23, 2020

As you plan out your concept, location, menu, staffing, and marketing, take a read through the advice left by hundreds of restaurateurs to ensure you’re set up for success in 2020. Educate yourself on costs, hiring, and the market you are in before taking the leap. Training before opening. Congrats! ?? And good luck.

2020 335

2020 Hiring Cash Management Education 335

Culinary Cues

APRIL 1, 2020

After three weeks of our current state of uncertainty it is time to take a deep breath and do what Americans have done in the past: develop a plan moving forward. Worldwide – when countries, cities, and communities transition out of difficult times it is the restaurant and hotel industry that leads the way back to prosperity.

Waste 504

Waste Cash Management Entertainment Take-out 504

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. General maintenance Restaurant management requires being ever-present and extremely attentive.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

NOVEMBER 3, 2021

Since restaurants often store and hold so much guest information, or work with so many integrated pieces of technology to run their day-to-day operations, they present a juicy target for criminals looking to exploit it for their purposes. To start, check out this guide from the National Restaurant Association on cybersecurity preparedness.

POS 370

POS Audits Loyalty Program Information 370

Sling

DECEMBER 19, 2020

Once considered a supplement to the standard training program, virtual training is now the preferred — and sometimes only — option for managers and owners who want to improve their team’s skills. Virtual Training 101. Not all virtual training software is created equal. 1) Select The Right Software. 2) Prepare Your Team.

Training 78

Training Management Management Employee Relations 78

Culinary Cues

MAY 19, 2022

Jake called out: “Ordering, three filets mid-rare, 2 strips rare, a sole Veronique, three etouffee, two feature apps.” Duke, Tom, and Sabrina returned the communication: “Yes chef”. When he wiped the last rim, the server was there to take the order quickly to the guests at table 18. PLAN BETTER – TRAIN HARDER.

Seating 381

Seating Dine-in Seasonal Menu Leadership 381

Culinary Cues

JANUARY 6, 2020

White tower decisions without a grasp on the systemic impact of those decisions is a common flaw of leaders who are out of touch with reality. PLAN BETTER -TRAIN HARDER. It happens in business, it happens in education, and it happens most often in government. It is never as simple as just changing the menu. THINK DECISIONS THROUGH.

Government 246

Government Front of House Small Business Back of House 246

Culinary Cues

OCTOBER 4, 2022

What is most distressing is that once you are accepted into the silo it is nearly impossible to change a person’s position on any topic even when indisputable facts are presented. “My You voted for that candidate, get out of my life. Soon we will need to fill out a profile of beliefs before going on that first date. Tom Brokaw.

Supplies 402

Supplies Healthcare Presentation Restaurant Law 402

Culinary Cues

FEBRUARY 3, 2020

The labor pool is a true challenge, the pressure to earn a profit is relentless, the fickle nature of guests can be frustrating, the shear number of daily decisions required of the job is mind-numbing, and the need to put yourself out there with each plate of food that leaves the kitchen can be – frightening. Take it for what it’s worth.

Seating 572

Seating Uniforms Take-out Communication 572

Culinary Cues

APRIL 22, 2020

As previously stated – you can take the chef out of the kitchen, but you can’t take the kitchen out of the chef. Chefs at home must stay organized – they can’t help themselves. [] EVERY MEAL PRESENTED ON A BEO. You can never be too organized or communicate too frequently.

Back of House 357

Back of House Point of Sale Take-out Inventory 357

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. Explain why your restaurant uses employee evaluation forms Don’t forget to tell staff why you use employee evaluation forms: to track their performance, point out areas for improvement, and make decisions about promotions and pay raises. Why restaurant managers should use them.

Point of Sale 370

Point of Sale Download Communication Reference 370

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Why is communication a key to restaurant efficiency? Attention is the new currency.

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

7 Shifts

OCTOBER 30, 2019

When you hire someone who doesn’t share your team’s values, no amount of training will make them engaged in their work. Read on to find out. The restaurant industry’s turnover problem Between productivity loss and the resources spent on hiring and training a new employee, turnover costs restaurants $3,500 per employee.

Hiring 283

Hiring Training Customer Experience 2010 283

Culinary Cues

JUNE 16, 2020

Dining out was unavailable and we got by, we re-introduced ourselves to cooking at home and dusted off those skills that had been dormant, or added some new ones that had here-to-for not existed. Cooks and chefs drifted out of the limelight and now even those career cooks were likely questioning their choice of jobs.

Social Media 288

Social Media Entertainment Email Marketing Customer Experience 288

Modern Restaurant Management

FEBRUARY 22, 2024

. “Independent restaurants are not just the heart and soul of our communities—they are also a powerful economic force, providing jobs to millions, generating hundreds of billions in revenue, supporting local agriculture and businesses, and nurturing our cultural identity,” said Clare Reichenbach, CEO of the James Beard Foundation.

Food Supply 110

Food Supply Leadership Social Media Education 110

Modern Restaurant Management

JUNE 7, 2021

During shut-downs, many restaurants were forced to move operations to carry-out and delivery only, but as the world begins to reopen, restaurants will need to figure out how to rebuild customer confidence around indoor dining operations. Although not as great, the risk of surface transmissions is still present. In the U.S.,

Kitchen Safety 212

Kitchen Safety Customer Service Customer Experience Dine-in 212

ChowNow

JUNE 27, 2024

Together, they presented a comprehensive guide for restaurateurs looking to reduce labor costs without sacrificing service quality. By applying both the immediate and long-term solutions discussed, you can take proactive steps toward reducing labor costs and boosting your restaurant’s profitability.

Webinar 88

Webinar Point of Sale Restaurant Law Equipment 88

Sling

MARCH 25, 2021

It takes time, effort, and patience. When your employees know that communication can occur without judgment, they’ll be more likely to open up, put their trust in each other (and you), and work together for a common goal. Take the time to step back once in a while and evaluate the group cohesion among your team. 13) Communicate.

Recruiting 148

Recruiting Communication Hiring Small Business 148

Culinary Cues

APRIL 30, 2020

As some states begin to entertain loosening restrictions and easing out of “stay at home” directives – restaurants will consider their options. Making sure that sales are coming in faster than payments are going out should be the realistic objective. There are few certainties at this time except an understanding that this is not over.

Point of Sale 310

Point of Sale Customer Service Customer Experience Cash Management 310

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Extra side, desert, take-home dressing, etc. Train staff to handle these calls well and keep people coming back. Here are their insights. Customers are going to be hesitant to dine indoors.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Modern Restaurant Management

FEBRUARY 2, 2022

Take Advantage of Technology. Restaurant Week is all about creating great food experiences, and in the pandemic era, this means branching out from the old dine-in-only norms and offering attractive takeout options. Take a dive into your point-of-sale reporting data and learn what works and what doesn't. Optimize Your Menu.

Loyalty Program 197

Loyalty Program Online Ordering Social Media Mobile Ordering 197