Modern Restaurant Management

JANUARY 12, 2024

To meet this need and earn customer loyalty, we offered free delivery to our catering clients, generating word-of-mouth marketing, enhancing our restaurants’ reputation. In doing so, it paved the way for repeat catering orders and forged lasting relationships with local businesses and community partners.

Catering 106

Catering Coaching Communication Customer Service 106

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. But they might buy into the idea they “provide extraordinary meal experiences that bring people joy.” To feel/look important?

Coaching 106

Coaching Franchise Franchising Leadership 106

7 Shifts

OCTOBER 16, 2023

It directly influences the quality of service and the dining experience for customers. Well-trained and engaged staff contribute to better customer satisfaction. When all those operations are consolidated under one platform, it creates a smoother and faster experience.

Tip Distribution 222

Tip Distribution Document Hiring Training 222

Embrace the Suck

JANUARY 20, 2021

This goes back to embracing what “hospitality” really means: you’re the host to others’ experiences. I have a rule that all my coaching clients must follow: 100% Thank U’s. You need a line cook, you have a bias for those resumes that have lots of experience. ” Yes, manners maketh the culture.

Recruiting 377

Recruiting Coaching Hiring Take-out 377

7 Shifts

AUGUST 19, 2020

By creating your own restaurant staff training manual, you will eliminate these types of errors and ensure everyone receives consistent training, which delivers a consistent level of support to your staff and service to your customers. Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. This all translates to more satisfied customers and better business. So how can you ensure you are creating the right workplace culture to retain employees?

Coaching 195

Coaching Training Book Customer Service 195

Crunchtime

JULY 20, 2023

The cleanliness of the store entrance, the freshness of food on display, and other aspects of a visit may not always be noticed by visitors, but operations leaders know that the key to creating repeat customers is to provide outstanding service to customers consistently.

Franchise 78

Franchise Franchising Operations Leadership 78

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. Day in and day out, they are running the business and interacting directly with customers.

Mobile Ordering 193

Mobile Ordering Online Ordering Customer Experience Communication 193

Gecko Hospitality

MARCH 10, 2023

While some advantages in leadership ability may come naturally to certain individuals, many of the most crucial skills and talents are developed through education and experience. Coaching -This is not quite the same as mentorship, but has some of the same qualities. Costs for a leadership coach can vary.

Hospitality 94

Hospitality Leadership Coaching Seminar 94

Hot Schedules

MAY 10, 2021

The quick bursts of high traffic and heavy volume require maximum hours, manpower and attention to a great guest experience. So how do you stack your bench and coach your own team to maximum efficiency? Employee Communication. Mobile notifications are the preferred method of communication for the modern workforce.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Crunchtime

JULY 20, 2023

The cleanliness of the store entrance, the freshness of food on display, and other aspects of a visit may not always be noticed by visitors, but operations leaders know that the key to creating repeat customers is to provide outstanding service to customers consistently.

Franchise 60

Franchise Franchising Operations Leadership 60

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Your next step is to signal to your staff (and customers) what you stand for. Salt & Straw uses an internal communication platform called The Dot. Build trust with open communication. Restaurant communication apps can help you get there.

Leadership 195

Leadership FOH BOH Website Management 195

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY. I can’t predict those things” is an admission that you are not prepared.

Leadership 398

Leadership Point of Sale Training Coaching 398

7 Shifts

JANUARY 26, 2021

And when customers are empowered to handle these tasks, dining room staff can take extra care to do what they do best—give guests memorable dining experiences. Restaurant owner Shawn Walchef of Cali Comfort BBQ chooses to view each delivery platform—be it first or third party—as an investment in his customers.

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 178

2022 Food Supply Back of House Kitchen Safety 178

Modern Restaurant Management

MARCH 13, 2020

For myself, as a lifelong and collegiate-level athlete, I am reminded of the lessons in leadership taught to me by coaches, my family, and professional mentors. Operators that focus on meeting their customers needs’ in terms of takeout and delivery options, will likely experience some success. 2: Practice Adaptability.

Leadership 212

Leadership Sports Catering Customer Service 212

Modern Restaurant Management

NOVEMBER 19, 2020

Once finished, the whisky from the barrels was blended and filled back into the barrels to rest for an additional five weeks to allow the subtle nuances of the custom bourbon to properly integrate. "We've “Ever since COVID-19 hit, our customers have been asking for no-contact payment options. ” Curbside Olo.

Mobile Ordering 128

Mobile Ordering Kitchen Safety Online Ordering Coaching 128

Crunchtime

FEBRUARY 7, 2024

While these methods help communicate SOP details to a degree, there is little to no accountability built into the system and it is next to impossible to roll out changes quickly. Standard restaurant operating procedures help staff and leadership do their jobs better and ultimately, make customers happier.

Operations 78

Operations Audits Cash Management Food Safety 78

Rocket Fuel

SEPTEMBER 19, 2022

We all know that a positive guest experience is crucial to a restaurant’s success—and it also leads to better voice of customer results! Did you know when customers are strongly satisfied, they are four times more likely to recommend your restaurant to friends, family, or colleagues?

Hiring 52

Hiring Customer Experience Coaching Customer Service 52

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. It’s possible you could even lose customers you cannot get back. Accountability.

Coaching 97

Coaching Employee Relations Hiring Document 97

Apicbase

MARCH 17, 2023

Doing so will help you cut costs, serve customers more quickly, increase customer satisfaction, and improve profits. For example, this continuous improvement involves identifying bottlenecks in your operation and eliminating them, improving communication, and automating repetitive tasks. What tech does your restaurant need?

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. “The post-COVID dining experience will no doubt be different.

Webinar 180

Webinar Loyalty Program Online Ordering Social Media 180

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. “The post-COVID dining experience will no doubt be different.

Webinar 191

Webinar Mobile Ordering Loyalty Program Online Ordering 191

EATER

MAY 25, 2023

That early experience of seeing how food is made was really formative for me — I was hooked,” she explains. I also love working with and learning from all the people at Bowery who have diverse expertise and experiences. For example, in my sociology courses, I learned so much about how people relate to one another and communicate.

Innovation 89

Innovation Food Consumer Goods Leadership 89

Mad Mobile

MARCH 8, 2024

Yes, they’ve become the norm, but they should also enhance your business and improve the customer experience. Hopefully, our decades of experience in the dining space will help you navigate the changing waters. In 2023, over 80% of restaurants adopted a digital ordering system to enhance the customer experience.

Ordering 40

Ordering POS Online Ordering Mobile Ordering 40

Restaurant365

APRIL 26, 2022

Restaurant staffing shortages across the industry are impacting operating hours, the customer experience, and your bottom line. In addition, you can also invest in building the kind of staff model that can help boost operations, customer loyalty, and overall sales in the long term. The high cost of employee turnover.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. And once they're on board, engaging in constant communication with them and finding out what they need. "It If you have a disgruntled customer and he's cussing people out, how do you deal with that person?

Front of House 370

Front of House Back of House Take-out Book 370

Black Box Intelligence

MAY 25, 2021

There are some remarkable companies who did the hard work connecting their brand experience to their employee experience. Spend as much time learning about this audience as you do your customers. Does your company position itself in way that clearly communicates its purpose and values to potential employees?

Social Media 98

Social Media Leadership Coaching Customer Experience 98

Modern Restaurant Management

DECEMBER 17, 2020

“Consumers are showing an increased appetite for skipping big meal prep to order in or experiment with meal kits.” 22 percent of customers are looking to buy restaurant merchandise. Guests are mentioning these menu items the most and when they do, they overwhelmingly describe a positive experience.

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. Additional Panelists include: Ryan Volberg – SVP and GM, PAR Restaurant Solutions Group. US Foods Holding Corp.

Kitchen Safety 201

Kitchen Safety Loyalty Program Delivery Customer Service 201

Perfect Daily Grind

JUNE 1, 2022

To find out more, I spoke to Hugh, one of his WBC coaches Pete Williams, and Professor Chahan Yeretzian. Hugh, Sasa, and Chahan began experimenting with these techniques in more detail to understand more of the science behind chilling espresso. “We Furthermore, customer reaction is also important to consider.

2021 161

2021 Article Coaching 2014 161

Modern Restaurant Management

JUNE 19, 2020

” “The addition of SuperFi enables us to extend our reach and better serve our customers, while complementing our strategy that is focused on innovation and expansion,” said Robin Johnston, COO of Bloom Intelligence. Customers sign up through a guided registration process. Yelp Adds COVID-19 Help Features.

Food Safety 125

Food Safety Customer Experience Website Management Employee Relations 125

Restaurant Clicks

NOVEMBER 12, 2021

This Abilene’s intimate space hosts local, regional, and international musicians to entertain their customers as they enjoy a drink. The bar gives coach seating priority to customers with physical disabilities to extend their comfort levels. The Spirit Room offers open communication and supports local artists.

Bar 103

Bar Seating Coaching Events 103

EATER

OCTOBER 21, 2021

In 2019, Peter Wilander, then Amtrak’s vice president of product development and customer experience, told the Washington Post that millennials “want more privacy, they don’t want to feel uncomfortable sitting next to people” they don’t know. It is the experience of meeting people on the train and having that shared meal.”

2005 121

2005 Back of House Training Dine-in 121

Modern Restaurant Management

JUNE 8, 2020

The reopening kits provide independent restaurant operators with must-have supplies such as masks and safety guidance posters as well as resource guides to navigate state and local COVID-19 reopening requirements and help create a safer environment for staff and customers alike. " Revention is HungerRush. .

Guest Recovery 139

Guest Recovery Food Safety Employee Relations Mobile Ordering 139

EATER

JANUARY 24, 2022

He’s just an incredible chef — he won the Bocuse d’Or in 2011, he’s been a coach for other countries. When we were in pre-production, I took the actors to different restaurants and had them experience these rooms, talking to the chefs and the waiters so that they could understand the whole deal of how to make a restaurant happen.

Food Truck 104

Food Truck 2011 Coaching Customer Experience 104