7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff. Happier, motivated staff results in reduced turnover and better customer service.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. This all translates to more satisfied customers and better business. It’s no secret that a high staff turnover rate directly inhibits organizational growth.

Coaching 195

Coaching Training Book Customer Service 195

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY. I can’t predict those things” is an admission that you are not prepared.

Leadership 398

Leadership Point of Sale Training Coaching 398

Rocket Fuel

SEPTEMBER 19, 2022

We all know that a positive guest experience is crucial to a restaurant’s success—and it also leads to better voice of customer results! Did you know when customers are strongly satisfied, they are four times more likely to recommend your restaurant to friends, family, or colleagues? Schedule smart and realistically.

Hiring 52

Hiring Customer Experience Coaching Customer Service 52

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. Glassdoor: The average US company will spend 52 days and $4,000 to hire for a position.

Coaching 97

Coaching Employee Relations Hiring Document 97

Crunchtime

FEBRUARY 7, 2024

While these methods help communicate SOP details to a degree, there is little to no accountability built into the system and it is next to impossible to roll out changes quickly. Standard restaurant operating procedures help staff and leadership do their jobs better and ultimately, make customers happier.

Operations 78

Operations Audits Cash Management Food Safety 78

Apicbase

MARCH 17, 2023

Doing so will help you cut costs, serve customers more quickly, increase customer satisfaction, and improve profits. For example, this continuous improvement involves identifying bottlenecks in your operation and eliminating them, improving communication, and automating repetitive tasks. What tech does your restaurant need?

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52

Black Box Intelligence

MAY 25, 2021

Now hiring banners are getting dug out of the outdoor shed—buried under flyers from three years ago. There are some remarkable companies who did the hard work connecting their brand experience to their employee experience. Spend as much time learning about this audience as you do your customers. They may not come back.

Social Media 98

Social Media Leadership Coaching Customer Experience 98

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. The quick bursts of high traffic and heavy volume require maximum hours, manpower and attention to a great guest experience. So how do you stack your bench and coach your own team to maximum efficiency? PLAY #1: Hire Quality Seasonal Staff.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

MBB Hospitality

APRIL 25, 2018

The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. Strong Communication Skills. When dealing with customers and other staff, your communication skills of course have to be on pointe. Hospitality Experience.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Modern Restaurant Management

OCTOBER 21, 2019

. “The fundamental shift away from animal product consumption towards more wholesome, plant-based options is our opportunity as a society to create a healthier world for future generations”, commented Ben Davis, Content & Communications Director, Plant Based World Conference & Expo. " by CHLOE.'s With more than 4.5

Retail 90

Retail Consumer Goods Point of Sale Innovation 90

Modern Restaurant Management

DECEMBER 12, 2019

Interested candidates should have business experience, along with $125,000 in liquid assets and a minimum net worth of $350,000. “In addition to our growth and brand milestones so far this year, we have more in the pipeline in new and existing markets to increase the experience for both guests and franchisees.

Franchise 110

Franchise Franchising Loyalty Program Book 110

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. At her first job as a server, she tried to show a new hire how to make a side salad. Your next step is to signal to your staff (and customers) what you stand for. Salt & Straw uses an internal communication platform called The Dot.

Leadership 195

Leadership FOH BOH Website Management 195

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I have to do one or the other and it doesn't make sense to hire someone at Poppy + Rose when I can do this. And that all begins with hiring the right people. What are we going to do? I start from there.

Front of House 370

Front of House Back of House Take-out Book 370

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. Additional Panelists include: Ryan Volberg – SVP and GM, PAR Restaurant Solutions Group. US Foods Holding Corp.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

EATER

MAY 25, 2023

That early experience of seeing how food is made was really formative for me — I was hooked,” she explains. The genuine passion she displayed for the industry convinced the hiring managers that she’d excel in the marketing analyst role, and they were right. She spent nearly four years with the company. What was your first job?

Innovation 96

Innovation Food Consumer Goods Leadership 96

Modern Restaurant Management

JUNE 19, 2020

” “The addition of SuperFi enables us to extend our reach and better serve our customers, while complementing our strategy that is focused on innovation and expansion,” said Robin Johnston, COO of Bloom Intelligence. Financial details of the deal were not disclosed. Yelp Adds COVID-19 Help Features.

Food Safety 145

Food Safety Customer Experience Website Management Employee Relations 145

Modern Restaurant Management

JANUARY 17, 2020

“We’re honored and excited to have the support of Liquid 2 Ventures, an investor who can bring both financial capital and a wealth of experience to support our efforts to strategically grow Curry Up Now,” said Curry Up Now’s Co-Founder Amir Hosseini. Hattie Marie's Looks to Franchising.

Franchise 136

Franchise Franchising Fast Casual Leadership 136

Modern Restaurant Management

JUNE 8, 2020

Provide a safe harbor from reductions in loan forgiveness based on reductions in full-time equivalent employees, to provide protections for borrowers that are both unable to rehire individuals who were employees of the borrower on February 15, 2020, and unable to hire similarly qualified employees for unfilled positions by December 31, 2020.

Guest Recovery 155

Guest Recovery Food Safety Employee Relations Mobile Ordering 155

EATER

OCTOBER 21, 2021

The magical communal breakfast I experienced back in 2005 was likely the beginning of the end of traditional rail dining service as we know it. I don’t think that connection would have been possible if it hadn’t been for the disarming power of a hot meal on a moving train. but I am gonna put more mustard on my sandwich.”

2005 122

2005 Back of House Training Dine-in 122