Restaurant365

APRIL 26, 2022

Restaurant staffing shortages across the industry are impacting operating hours, the customer experience, and your bottom line. Hiring restaurant employees and retaining them is no longer just an issue for the HR team. Addressing the hiring crunch. Why hiring restaurant employees is now a CFO concern.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. For the average restaurant, that means serving four more customers a day. Does your restaurant have core values that guide the customer and employee experience?

Tip Distribution 398

Tip Distribution Email Marketing Communication Coaching 398

7 Shifts

AUGUST 26, 2021

By learning from others' experiences, you too can be successful. The Restaurant Coach. The Restaurant Coach is the cure for the common restaurant. You can tune in to The Restaurant Coach on: Apple Podcasts , Stitcher , Google Podcasts , or. Begin your podcast listening with this episode on staff hiring and culture.

Coaching 195

Coaching Website Management Email Marketing Retail 195

Modern Restaurant Management

NOVEMBER 8, 2022

Your restaurant is open and customers are back. There are several reasons why new employees may be incurring more injuries: Poor hiring choices. The hiring process may be rushed, and the wrong person could be chosen for the job. Businesses may skimp on the length and depth of training programs in the rush to hire.

Management 195

Management Management Food Safety Hiring 195

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. This all translates to more satisfied customers and better business. It’s no secret that a high staff turnover rate directly inhibits organizational growth.

Coaching 195

Coaching Training Book Customer Service 195

Modern Restaurant Management

AUGUST 23, 2021

The following principles are adapted from the author’s new book, Leading the Customer Experience. You hire accountants for accounting, marketers for marketing, and lawyers for legal matters. ” The goal is to see innovation become an inherent part of the employee experience. The positive engagement is evident.

Innovation 193

Innovation Fine Dining Website Management Coaching 193

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. Happier, motivated staff results in reduced turnover and better customer service. Write your training guide as you’d coach them in person.) Even your most seasoned staff can forget things.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

7 Shifts

JULY 6, 2023

Michel Falcon has an extensive career as an entrepreneur and expertise in company culture, customer experience, and employee performance. I'm so concerned that our customers are going to come back, and in a month, or a year or three years, say 'Their food's not as good as it used to be'. And then we point to them.

Fast Casual 195

Fast Casual Employee Relations Customer Experience Hiring 195

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. At her first job as a server, she tried to show a new hire how to make a side salad. Your next step is to signal to your staff (and customers) what you stand for. Is there something in the hiring or recruiting process that leaves women out?

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 157

Communication Training Dietary Restrictions Customer Service 157

Modern Restaurant Management

APRIL 19, 2022

You can have a great location, fabulous service, and a flashy menu, but if the food isn’t good, you won’t develop a loyal customer base. You can think about portion sizes and experiment with specials. I’ve also found it’s easier to hire cooks, waitstaff, and hostesses with limited hours.

Specials 193

Specials Coaching Customer Experience Customer Service 193

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY. I can’t predict those things” is an admission that you are not prepared.

Leadership 398

Leadership Point of Sale Training Coaching 398

Rocket Fuel

MAY 12, 2022

This article is the first in a series of five to promote Delaget’s 2021 QSR Operational Index – an annual report that shares stats and figures from over 6,000 QSR locations for sales, costs, employees, loss, and customer experience. . Schedule time to monitor new hires’ progress using KPIs . and “NOW HIRING: SAME DAY PAY”.

Coaching 52

Coaching Training Hiring Customer Service 52

SpotOn

MARCH 19, 2024

But more than that, it's so important for our customers. For us, innovation really starts with understanding our customers and their problems. Instead, what we're doing at SpotOn is working hard to deeply understand our customers and their problems, and then identifying new and important ways to address those challenges.

Innovation 111

Innovation Seating Customer Experience Point of Sale 111

Rocket Fuel

SEPTEMBER 19, 2022

We all know that a positive guest experience is crucial to a restaurant’s success—and it also leads to better voice of customer results! Did you know when customers are strongly satisfied, they are four times more likely to recommend your restaurant to friends, family, or colleagues? Schedule smart and realistically.

Hiring 52

Hiring Customer Experience Coaching Customer Service 52

Modern Restaurant Management

NOVEMBER 5, 2019

. “While the world’s workplace has been going through extraordinary historical change, the practice of management has fallen behind how people work, live, and want to experience their lives,” say Gallup’s CEO, Jim Clifton, and chief workplace scientist, Jim Harter, in their book It’s the Manager.

Management 175

Management Management Coaching Customer Experience 175

Rocket Fuel

APRIL 5, 2022

The BEST recipe for QSR success includes: Hiring the right people. Hiring the right people. You’re probably not going to be the one conducting the majority of your interviews, so to make sure you’re hiring the right people , take a look at your interviewers. Thoughtful, thorough training. Developing good leaders.

Coaching 52

Coaching Cash Management Hiring Training 52

7 Shifts

MARCH 29, 2023

I think there's been a very big change in landscape of how we're recruiting and how purpose-driven restaurants need to be versus just selling an experience.” But technology can find itself at odds with a warm, inviting guest experience. So I think [the pandemic] had a little bit of an impact even before that.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Perfect Daily Grind

FEBRUARY 7, 2023

To discuss this issue further, I spoke with Eduardo Choza, Director of Coffee at Mayorga Coffee , Jenny Borrego, barista trainer at Degas Café , and founder of Alquimia Coffee Company and World Coffee Championship coach , Federico Bolanos. However, in a real life environment, baristas don’t recite speeches to customers,” he adds.

2011 134

2011 Coaching Events 2007 134

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Guests may enjoy a variety of seating arrangements, two bars, as well as private cabanas and daybeds offering bottle service and other five-star experiences.

Coaching 144

Coaching Point of Sale Customer Experience Retail 144

Bar and Restaurant Coach

MARCH 2, 2020

The HR department has many jobs: hiring the right people, making sure that employees are treated in accordance with the company’s ethics, code of conduct, and culture statements. Glassdoor: The average US company will spend 52 days and $4,000 to hire for a position. The Actual Cost of Hiring a New Employee. Management Focus.

Coaching 97

Coaching Employee Relations Hiring Document 97

Crunchtime

FEBRUARY 7, 2024

Standard restaurant operating procedures help staff and leadership do their jobs better and ultimately, make customers happier. Pre-rush readiness check: many operators have found that getting certain work done just before a rush of customers can set up the store to be more successful and maximize their time and sales.

Operations 78

Operations Audits Cash Management Food Safety 78

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I have to do one or the other and it doesn't make sense to hire someone at Poppy + Rose when I can do this. And that all begins with hiring the right people. What are we going to do? I start from there.

Front of House 370

Front of House Back of House Take-out Book 370

Apicbase

MARCH 17, 2023

Doing so will help you cut costs, serve customers more quickly, increase customer satisfaction, and improve profits. Restaurant tech enables you to collect and analyse data on everything from sales and customer behaviour to inventory levels and food production. What tech does your restaurant need?

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52

Black Box Intelligence

MAY 25, 2021

Now hiring banners are getting dug out of the outdoor shed—buried under flyers from three years ago. There are some remarkable companies who did the hard work connecting their brand experience to their employee experience. Spend as much time learning about this audience as you do your customers. They may not come back.

Social Media 98

Social Media Leadership Coaching Customer Experience 98

EATER

MAY 25, 2023

That early experience of seeing how food is made was really formative for me — I was hooked,” she explains. The genuine passion she displayed for the industry convinced the hiring managers that she’d excel in the marketing analyst role, and they were right. She spent nearly four years with the company. What was your first job?

Innovation 87

Innovation Food Consumer Goods Leadership 87

Modern Restaurant Management

JULY 30, 2021

The partnership with Clean Juice is highlighted by the creation of the brand’s first-ever national TV spot featuring Tebow and his experience with the brand. The tail winds are strong, and it's about executing at a high level while still focusing on each and every customer.” ” Curry Up Now Adds Incentives LTO.

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

The Restaurant Coach University

MARCH 2, 2017

It might get a few new customers in the door, however the more you stray away from your original brand identity, the more customers you lose. There are no good people to hire. The chains are taking my customers. The famous UCLA coach, John Wooden was known for his focus on the fundamentals. Excuses are bullsh*t.

Coaching 70

Coaching Restaurant Law Blog Take-out 70

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. Additional Panelists include: Ryan Volberg – SVP and GM, PAR Restaurant Solutions Group. US Foods Holding Corp.

Kitchen Safety 199

Kitchen Safety Loyalty Program Delivery Customer Service 199

EATER

OCTOBER 21, 2021

In 2019, Peter Wilander, then Amtrak’s vice president of product development and customer experience, told the Washington Post that millennials “want more privacy, they don’t want to feel uncomfortable sitting next to people” they don’t know. It seemed passengers didn’t even want traditional train car dining anyway.

2005 121

2005 Back of House Training Dine-in 121

Modern Restaurant Management

JUNE 8, 2020

Provide a safe harbor from reductions in loan forgiveness based on reductions in full-time equivalent employees, to provide protections for borrowers that are both unable to rehire individuals who were employees of the borrower on February 15, 2020, and unable to hire similarly qualified employees for unfilled positions by December 31, 2020.

Guest Recovery 136

Guest Recovery Food Safety Employee Relations Mobile Ordering 136

Aaron Allen & Associates

FEBRUARY 3, 2020

Some examples of legacy chains making these types of acquisitions include: McDonald’s tech acquisitions in 2019 (Dynamic Yield, Aprente, and investment in app developer Plexure) are expected to foster growth of out-of-premises consumption as well as improve the customer experience. The World’s Top-Paid People Employ an Emissary.

Point of Sale 52

Point of Sale Hiring 2019 Coaching 52

MBB Hospitality

APRIL 25, 2018

The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. When dealing with customers and other staff, your communication skills of course have to be on pointe. Hospitality Experience. Strong Communication Skills.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Modern Restaurant Management

JUNE 19, 2020

” “The addition of SuperFi enables us to extend our reach and better serve our customers, while complementing our strategy that is focused on innovation and expansion,” said Robin Johnston, COO of Bloom Intelligence. Financial details of the deal were not disclosed. Yelp Adds COVID-19 Help Features.

Food Safety 120

Food Safety Customer Experience Website Management Employee Relations 120

Modern Restaurant Management

DECEMBER 12, 2019

Interested candidates should have business experience, along with $125,000 in liquid assets and a minimum net worth of $350,000. “In addition to our growth and brand milestones so far this year, we have more in the pipeline in new and existing markets to increase the experience for both guests and franchisees.

Franchise 95

Franchise Franchising Loyalty Program Book 95

Modern Restaurant Management

NOVEMBER 24, 2021

To further illustrate Jimmy John’s actions toward aggressive growth, the brand recently held a three-day national hiring event aimed toward attracting passionate go-getters to support its projected expansion plans in 2022 and beyond. Previous restaurant group experience also includes BJ’s Restaurants, Inc. Louis Area.

Franchise 172

Franchise Franchising Loyalty Program 2022 172

Modern Restaurant Management

OCTOBER 21, 2019

This message resonated deeply with our inaugural audience in New York and we look forward to bringing the ultimate plant-based experience to London in 2020.” was created to make plant-based food more approachable, accessible, and FUN and we're looking forward to getting to know our local customers!" " by CHLOE.'s

Retail 76

Retail Consumer Goods Point of Sale Innovation 76