Modern Restaurant Management

FEBRUARY 28, 2024

These technologies, often unseen but highly influential, are quietly revolutionizing culinary practices and guest experiences. Despite the challenges each sector may face, the end goal remains the same – to create a dining experience that resonates with patrons long after they’ve left the table.

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Fast Casual Fine Dining Customer Service Casual 114

Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff.

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Technology Dietary Restrictions Mobile Ordering Point of Sale 178

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. Adopting a digital-first environment quickly became a priority and mobile technology is playing an integral role.

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Mobile Ordering Marketing Menu Fast Casual 199

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

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2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options.

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Mobile Ordering Online Ordering Consumer Goods Customer Experience 226

Modern Restaurant Management

SEPTEMBER 12, 2022

When teams can utilize modern applications to run an efficient business and better understand and cater to patrons, then technology can become a valuable asset, not a hindrance. Support a range of ordering scenarios and preferences. Now, customers can even order remotely from their own devices.

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Technology Point of Sale POS Mobile Ordering 209

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. What are AI and ML?

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Front of House Mobile Ordering Loyalty Program Back of House 207

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. diners prefer to view menus, order, and pay for their meal using their phones rather than interacting with servers during the pandemic. According to a study from Appetize , 45% of U.S.

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2021 Front of House Social Media Back of House 370

Next Restaurants

NOVEMBER 6, 2019

The holidays are just around the corner, and for many restaurants, that means gearing up for catering gigs. It can be a big draw at holiday parties, so making sure you know the rules and how to serve everyone safely to ensure that these parties are a hit when your restaurant comes to cater them!

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Catering Marketing Social Media Email Marketing 73

Modern Restaurant Management

NOVEMBER 10, 2022

Traditional sit-down restaurants and mobile food businesses have uniquely different needs when it comes to insurance. And when it comes to a traditional sit-down restaurant versus a mobile food business, such as a food truck, catering business, or food cart, the insurance needs of both are vastly different and unique.

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Insurance Food Truck Food Mobile Ordering 186

Modern Restaurant Management

AUGUST 23, 2023

Loyalty programs are made to cater to customers' ever-changing needs and expectations. Brands are now seeking creative ways to engage customers in more personalized and unique ways. The need for more personalized and technology-driven experiences drives the constant evolution of loyalty programs.

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Loyalty Program Customer Experience Customer Service Mobile Ordering 167

Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. Consumers ordering deliveries still want to make sure it feels like they are treating themselves. As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs.

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Customer Service Dietary Restrictions Delivery Online Ordering 167

Squirrel Systems

FEBRUARY 16, 2024

Health and Wellness Focus The health and wellness trend will evolve further in 2024, with menus offering a broader array of nutritious, balanced options catering to various dietary requirements, such as keto, paleo, vegan, and gluten-free. Experiential Dining The dining experience is becoming as important as the food itself.

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2024 Technology Menu Mobile Ordering 52

Modern Restaurant Management

MAY 3, 2021

Smart Quick Service Restaurant (QSR) brands have been able to navigate the COVID-19 pandemic by way of nimble and adaptive solutions that prioritize providing exceptional experiences to consumers, a factor that is paramount to the success of many QSRs. Simplified Mobile Experience.

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Technology Mobile Ordering Kitchen Safety Food Safety 193

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

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2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

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2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

APRIL 20, 2022

Japan is another nation that embraced restaurant automation early and still does through its conveyor belt sushi lines that deliver small plates of food around to seated customers. Children in school are far from incentivized to work in the catering sector. Order-Only Automats: Pros and Cons. A real old-school vending machine.

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Mobile Ordering Employee Relations Food Order Customer Service 212

Cheetah

JANUARY 13, 2022

From their humble, though ingenious, beginnings as copper tokens and stamps, through the era of credit card clubs, to today’s mobile apps, loyalty programs have become indispensable marketing tools. The goal of restaurant loyalty programs is to incentivize customers to purchase from the establishment regularly.

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Loyalty Program Mobile Ordering Airlines Merchandise 148

Modern Restaurant Management

JULY 28, 2021

Restaurants have traditionally addressed wage increases in two ways: by passing the cost on to the customer with increased menu prices; or by reducing cost and cutting operational hours and workforce. In the past, both options have resulted in dissatisfaction for employees and customers. As an example, a large U.S.

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Mobile Ordering Online Ordering Retail Customer Experience 193

Modern Restaurant Management

DECEMBER 15, 2020

Social networks, mobile banking apps, chatbots, robo-readers, connected devices and even ride-sharing apps are all powered in one way or another by AI technology. For businesses, this allows them to create automated, human-like interactions between customers and technology. The Rise of Digital Channels. Drive-Thrus Ripe for Innovation.

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Guest Recovery Mobile Ordering 2025 Customer Experience 172

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

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2022 Mobile Ordering Guest Recovery Point of Sale 212

Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. And why not? through ghost-kitchen operator ChefSuite. Why the immense rise?

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Fast Casual Customer Service Sustainability Customer Experience 186

Modern Restaurant Management

NOVEMBER 15, 2023

households eating out or ordering food more frequently, according to a TransUnion report that details consumer attitudes and behaviors when engaging with QSRs. For more than half of consumers (58 percent), that amounts to dining out or ordering once or twice per week and spending less than $150 per week.

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Loyalty Program Mobile Ordering Website Management Online Ordering 106

Future Food

SEPTEMBER 6, 2023

In this article, we delve into practical strategies that retail precincts and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living.

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Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

In this article, we delve into practical strategies that shopping centres and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living.

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Hospitality Loyalty Program Fast Casual Food 78

Modern Restaurant Management

NOVEMBER 22, 2022

However, limited budgets and resources necessitate thoughtful hiring decisions in order to reduce wasted time and costs on advertising positions or training new hires. Below, we review five common mistakes recruiters make when hiring seasonal workers and how to prevent them in order to reach your yearly goals.

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Hiring Recruiting Employee Relations Mobile Ordering 202

Modern Restaurant Management

NOVEMBER 10, 2020

While many restaurant executives work from an office setting, most of their employees are on the ground floor, bussing tables, taking orders or preparing food. Day in and day out, they are running the business and interacting directly with customers. It’s not just your customers who are online, it’s your employees too.

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Mobile Ordering Online Ordering Customer Experience Communication 193

Modern Restaurant Management

FEBRUARY 28, 2023

These lead to poor employee experience and often frustration among staff. One of the ways to achieve this is to utilize technology, possibly a mobile platform designed for communicating with restaurant employees – hourly workers, some temporary, who are usually all working different shifts and never at a desk.

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Management Management Food Safety Communication 193

The Restaurant Times

OCTOBER 23, 2023

Coffeefy is an idea that would reshape how people experience work and coffee. The Evolution of the Coffeefy Brand: But Coffeefy didn’t stop at its inception; it evolved to cater to a diverse crowd. Their mobile app lets customers order food, book private rooms, and connect with the Coffeefy community.

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Customer Experience Mobile Ordering Innovation Technology 97

Restaurant Engine

JANUARY 27, 2021

Do you want to cater to the business crowd? In order to market your daily lunch specials, you need to determine your target audience, so you know who you’re marketing to. For example, if you’re catering to office workers, you want to get them in and out of your restaurant in under 30-45 minutes. Use Mobile Ads.

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Specials Mobile Ordering Catering Social Media 116

The Rail

NOVEMBER 10, 2023

Are they families looking for a cozy dining experience, or Millennials seeking the latest gastronomic trend? Choose the Right Platforms Different advertising platforms cater to different demographics and objectives. High-quality images: A well-taken photo of a dish can entice potential customers.

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Advertising Loyalty Program Email Marketing Mobile Ordering 59

7 Shifts

SEPTEMBER 6, 2022

Adults are always tired, so if you park a mobile concept serving caffeinated beverages (especially near colleges and offices), customers will certainly come. You can serve all the classic coffee drinks, like lattes, americanos, and cold brew, but use a food truck model as an opportunity to experiment. Mobile milkshake machine.

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Food Truck Food Seasonal Menu Mobile Ordering 195

Focus POS

DECEMBER 22, 2021

Online ordering. Due to the pandemic, many patrons have moved to online ordering to avoid contact with others. Additionally ordering online is always an option to customers with an internet connected device, offers them a higher level of convenience, and it helps restaurants reach a much larger audience.

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Management Management Loyalty Program Online Ordering 146

Future Food

JUNE 16, 2021

We used to get cash sales only, now the expectation is predominantly EFTPOS based physical transactions that are bolstered by a range of sales opportunities, including order/click & collect, vending, mobile concessions, elevated dining and beverage choices, a range of environments plus pre & post-game entertainment.

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Sports Entertainment Hospitality Point of Sale 148

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. To cater to these situations, restaurants should have a digitized checklist or a recipe management software tool.

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Technology Operations Food Safety Kitchen Safety 193

Modern Restaurant Management

FEBRUARY 7, 2020

The battle for customers is being won and lost online. The battle for customers is being won and lost online, so, if you want to make sure your restaurant is attracting plenty of hungry customers, you'll need to make sure that your website appears near the top of the search engine results page (SERP) for your target keywords.

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Mobile Ordering SEO Customer Experience Catering 142

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

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2021 Fast Casual Mobile Ordering Guest Recovery 186