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Five Tips for the Best Customer Experience During COVID-19

Modern Restaurant Management

Here are five tips for planning for the future to provide the best service: Understand Your Customers. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. The people that answer the phone for takeout orders are now your frontline for customers.

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Five Casual Dining Design Trends Worth Replicating

Modern Restaurant Management

By July 2021, OpenTable reported that reservations had returned to normal after plunging by two-thirds during the pandemic. If you happen to own a casual dining establishment, it’s even better: The global fast casual restaurants market is expected to grow by $186.27 And things are only looking up for the industry.

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Birdeye Customer Experience Management

Foodable

The Fast Casual Nation podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurateurs who work in one of the fastest-growing segments of the restaurant industry. The two core issues Bickham sees restaurants struggle with are customer acquisition and in-store physical experiences.

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Table Turnover Rate in Your Restaurant: How to Improve & Seat Incomplete Parties

Lavu

For example, a casual restaurant usually has a higher turnover rate. You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers.

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MRM EXCLUSIVE: Lessons Learned From Two Years of Socially Distanced Restaurant Management

Modern Restaurant Management

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. When online reservations first arrived, plenty of restaurants scoffed at the idea of axing customer interaction.

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Irresistible Instagram Post Ideas to Boost Your Restaurant’s Engagement

Next Restaurants

High-quality food photos and videos are the new currency of cravings, influencing where hungry customers spend their money. Millennials , a major dining force, crave shareable experiences, and Instagram provides the perfect platform to showcase your restaurant’s mouthwatering dishes and vibrant atmosphere.

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How Restaurants Are Evolving in 2021: New Business Models

7 Shifts

From converting to fast casual to offering meal kits to ghost kitchen-driven expansion, restaurants are meeting customers where they are (mostly at-home!), Fast casual is king With dining rooms effectively shut down early last year (many of them still limited), restaurants had to rethink how they would be serving hungry diners.