7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills. This question also gauges a potential manager’s leadership and communication skills.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Can they view your menu online? Customer communications – Email and Text.

Marketing 508

Marketing Social Media Website Management Mobile Ordering 508

ChowNow

MARCH 14, 2025

On the flip side, poor operations can lead to inefficiencies that snowballlike staffing issues that slow down service, supply chain mishaps that throw off the menu, or rising costs that eat into profits. Standardized recipes, efficient prep work, and strong communication between back-of-house and front-of-house teams prevent bottlenecks.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

JUNE 10, 2021

We’ve been comparing the restaurant and hotel industries for several years as we see a similar storyline playing out in real time with restaurants, where third-party sales channels are rapidly capturing share and command of digital bookings. The concept of direct bookings long precedes the digital era in other industries.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

7 Shifts

JULY 22, 2022

Communications. Staff communication: Messaging, Announcements, and Attachments. With 7shifts messaging and announcements, managers can quickly communicate menu updates, personnel changes, and even attach files to quickly let staff know about important details. Manager Log Book. Even managers need summer vacation!

Tip Distribution 391

Tip Distribution Certification Document Outdoor 391

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Popular platforms like OpenTable , Resy , and Yelp Guest Manager provide different levels of functionality, from simple online booking to full-scale table management with customer insights and marketing features.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Management log books also cut down on confusion. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book.

Management 397

Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

AUGUST 14, 2023

The best restaurant branding ideas encompass the overall experience and perception people have of your restaurant — communicating your values, personality, and unique offerings. Any time your business creates marketing materials or modifies the dining room, it should be cross-referenced against the brand book.

Social Media 419

Social Media Book Customer Experience Design 419

ChowNow

FEBRUARY 13, 2025

Real-Time Data & Analytics : Track sales trends, top-selling menu items, and peak business hours to make informed decisions. Plus, their reliance on high fees forces restaurants to either raise menu prices or accept smaller profits. This system then suggests menu changes that will increase sales while reducing food costs.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

APRIL 12, 2021

This is an excerpt from Chicago restaurant industry veteran Ken McGarrie’s new book, The Surprise Restaurant Manager, which aims to help solve a common, but rarely addressed problem in the industry. Pay attention to their menu choice. Every night you ask the guests at each table, “How is everything?”

Management 520

Management Management Book Small Business 520

Modern Restaurant Management

DECEMBER 3, 2020

Between mid-shopping meals, family dinners, and work parties, restaurants prepare for their schedule to book up quickly. Consider running a special promotion where when customers order certain menu items, a portion of their total receipt will go back into this community initiative. Make Your Menu Seasonal.

Loyalty Program 539

Loyalty Program Seasonal Menu Social Media Email Marketing 539

EATER

JULY 21, 2022

It’s a familiar scene: After sitting down at a table, the waiter brings you a sheet of fancy paper with the day’s menu printed in pretty fonts. There are around a dozen dishes, which can be ordered as a tasting menu or a la carte. “We But just as that information once did, the minimalist menu is disappearing.

Menu 261

Menu White Paper Dietary Restrictions Seasonal Menu 261

Modern Restaurant Management

MAY 31, 2023

Operators can successfully achieve this by offering guests upgrades from the very start – right at booking. Other ideas for offering customers special upgrades lie within the menu. By curating an exclusive menu for the day, restaurants can easily spice up their celebratory brunch or dinner choices.

Marketing 442

Marketing Email Marketing Online Ordering Specials 442

Modern Restaurant Management

OCTOBER 1, 2022

Users should easily access the menu, book a table, and click on the phone number or other links without pinching. Communicate with Customers on Social Media. Despite the significant number of communication channels, email marketing isn’t as outdated as it may seem. Optimize the website for mobile screens.

Marketing 508

Marketing Email Marketing Social Media SEO 508

Modern Restaurant Management

DECEMBER 1, 2021

He visits your restaurant’s app and orders his favorite dish on the menu. Then they are guided to scan a QR code to access the menu. Communicate with other technology in your restaurant. Recipe viewing capability – streamline your training efforts and make changing your menu a breeze! Front-of-House.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

MARCH 23, 2020

As one way to help restaurants navigate this uncertain time, our team has created a short e-Book with marketing tips for restaurants. Offering a free kids’ menu item with the purchase of an adult meal is a great tactic for gaining business and increasing check amounts, especially with most schools being closed during this time.

Marketing 507

Marketing Back of House Employee Relations Social Media 507

Modern Restaurant Management

MAY 31, 2023

Operators can successfully achieve this by offering guests upgrades from the very start – right at booking. Other ideas for offering customers special upgrades lie within the menu. By curating an exclusive menu for the day, restaurants can easily spice up their celebratory brunch or dinner choices.

Marketing 419

Marketing Email Marketing Online Ordering Specials 419

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Recipe management software, on the other hand, standardizes menu items and monitors dish costs.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

7 Shifts

OCTOBER 1, 2024

From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024. Menu and food choices Your restaurant’s menu and food choices can entice or put off customers. Moreover, the menu sets expectations for the dining experience.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. A well-timed email with a special offer, new menu item, or exclusive promotion can be the nudge they need to place another order.

Email Marketing 195

Email Marketing Marketing 2025 Online Ordering 195

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Communication is key if you want to build a badass culture. Reading books.

Coaching 337

Coaching Email Marketing Communication Book 337

ChowNow

APRIL 4, 2025

When guests see you consistently getting positive reviews, responding to feedback, and showing up online with intention, theyre more likely to book a table, place an online order, or come back for seconds. It should be the go-to source for things like hours, your latest menu, and how to place an order. Then its time to rebuild.

Management 195

Management Management Social Media Online Ordering 195

Culinary Cues

MAY 27, 2023

Encourage your staff to share the number with key family members and if there is a legitimate “emergency” this is the lifeline, in a semi-private setting where they can communicate. “I Feed it to your staff members and talk about the book while you are engaging in daily tasks.

Technology 418

Technology Front of House Social Media Back of House 418

Modern Restaurant Management

NOVEMBER 25, 2019

Social media is one of the fastest and most efficient ways to communicate with your target market of potential customers and to engage with existing customers to encourage repeat business.

Social Media 440

Social Media Marketing Customer Experience Consumer Goods 440

Modern Restaurant Management

SEPTEMBER 14, 2022

AI Assistants : Conversational AI can assist customers in communicating with restaurant systems for booking a table, adding a guest to a waitlist, ordering meals, or even answering common questions like ‘do you have vegan food as well?’ Role of AI in Front of House. Role of AI in Back of House.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

Culinary Cues

MARCH 15, 2021

LACK OF COMMUNICATION WITH THE BUSINESSES THEY SERVE. If so, what are students learning about cost effectiveness, efficiency, speed, and effective menu execution? Until students realize that the one kitchen Robot Coupe must be shared by the entire crew – they will never learn how to communicate and work as a team.

Education 587

Education Food Supply Communication Training 587

Culinary Cues

JUNE 29, 2024

The chef invests time in building a signature menu, testing recipes, establishing plate presentations, and making sure the best ingredients are within the teams reach. MAKE the time to walk the dining room on occasion, stop at tables, offer advice on menu items and drinks, smile and thank them for choosing your restaurant.

Dine-in 345

Dine-in Customer Experience Back of House Customer Service 345

ChowNow

MAY 16, 2025

A well-designed website with updated hours, a clean menu, and high-quality images builds confidence and makes your restaurant stand out. When your website houses your menu, hours, location and ordering, it becomes the single source of truth for your business. Below is an example of an embedded menu on a website.

Mobile Ordering 195

Mobile Ordering Loyalty Program Online Ordering Download 195

7 Shifts

JULY 29, 2021

The Key to Communication. Want to schedule smarter and communicate clearer like Kaldi's Coffee? The Key to Communication. “We Announcements in the Team Communication App may let the team know when there's a new coffee release, if there are any pricing menu changes and more. The Manager's Book.

Communication 370

Communication Employee Relations Coaching 2014 370

7 Shifts

OCTOBER 9, 2020

Menu - Your menu page is one of the most important pages of your restaurant's website. Rather than uploading a PDF of the menu, create a text-based web page for it. This method is mobile-friendly and makes your menu easily searchable. Can customers see menu items without zooming in on a PDF?

Design 397

Design Online Ordering Social Media Website Management 397

Culinary Cues

MAY 16, 2022

There is a level of non-verbal communication that defies explanation – communication that keeps everyone in sync, seemingly knowing what every person in the team is doing or is about to do so that work flowed with precision and grace. Your dictionary. But when this occurrence takes place with a team, the results can be magical.

Café 439

Café Front of House Point of Sale Back of House 439

7 Shifts

NOVEMBER 5, 2019

It allows you to provide a menu link that helps customers immediately connect with your restaurant and make a faster decision. Reservations, Order Ahead, and Menu URLs These URLs help users to engage with your restaurant before their visit. The account allows you to create sections for your menu (i.e. Snacks, Shareables, etc.)

Website Management 253

Website Management Customer Service Customer Experience Online Ordering 253

7 Shifts

MARCH 27, 2020

If your restaurant does decide to go the takeout and delivery route: Is your restaurant’s menu optimized for takeout? How to communicate your COVID-19 restaurant closure. Whether you decide to close your restaurant partially or fully, it’s important to communicate your decision properly to staff and customers.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. Menu items might not be available. Try 7shifts for free. Apple | Android 16.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

MAY 28, 2021

Communication for growth ??. Pita Way uses the 7shifts team communication tools to send announcements out to their entire organization. Pita Way also runs on an open-book management style where every employee can get insights into their specific store numbers and performance.

Communication 370

Communication 2010 Management Management 370

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. Menu items might not be available. Try 7shifts for free. Apple | Android 16.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

JUNE 8, 2023

For example, our craft cocktail bar The Meadowlark has a distinctly intimate, mid-late 1800s in-home library feel with low ambient lighting, old books on built-in shelves and vintage pieces. However, decor and lighting both play big parts in how we differentiate the “vibe” at each of our concepts.

Back of House 419

Back of House Food Order Magazine 2022 419